Mercure Hotel Windhoek 3 stars

Customer review rating (ALL Rating) 4.4/5 28 reviews

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Mercure Hotel Windhoek - Image 1
Mercure Hotel Windhoek - Image 2
Mercure Hotel Windhoek - Image 3
Mercure Hotel Windhoek - Image 4
Corner of Auas And Aviation Road, Windhoek, Namibia, 10005 WINDHOEK, Namibia

Description

Hotel extras

  • Just 500 meters from Eros Airport and 25 minutes from Hosea Kutako International Airport.

  • Offers 98 comfortable and affordable rooms to suit both business and leisure travelers.

  • Safehotels certified.

  • Facilities include a pool, gym, spa, and multiple on-site restaurants and bars.

  • Largest conference venue in Namibia, capable of hosting both large and smaller events.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with Double Bed

Photo out of - Superior Room with Double Bed

Stay in one of our spacious Superior rooms with a double bed, work station, Safe, Coffee and Tea Facilities, Bluetooth speaker, mini-bar, and 55inch TV

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Refrigerator/freezer

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 44 m² / 473 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Stay in one of our newly renovated, spacious Superior rooms located in a quiet corner of the hotel with a King size bed, work station, Safe, Coffee and Tea Facilities, Blue Tooth Speaker, Mini-bar and 55inch TV

Max. number of persons
3
Area
From 44 m² / 473 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Refrigerator/freezer

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Twin Room, air conditioning, refrigerator, comfortable sitting area, international news, sport and entertainment channels. Limited number of interleading rooms and undercovered parking in front of the room available upon request.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 34 m² / 365 sq ft

Bedding

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Refrigerator/freezer

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Hotel Windhoek

Corner of Auas And Aviation Road, Windhoek, Namibia
10005 WINDHOEK
Namibia

GPS:-22.59775, 17.08242

Telephone
Fax +264 61 223 017

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • HOSEA KUTAKO Additional charge
  • WDH Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 98 rooms
  • One room for people with reduced mobility
  • 4 family rooms
  • 20 connecting rooms
  • 98 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service
  • Children
  • Breakfast à la carte
  • Buffet

Business

24 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Outdoor playground for children

Well-being

Mercure Pool

  • Outside

Movenpick Fitness Centre

  • On site

Sports and leisure

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • 500 parking spaces
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

De Luca's Pizzeria

Photo out of - De Luca's Pizzeria

Family orientated, authentic, hearty, oven grilled Pizzeria - A gathering place for family and friends.

Cooking style
Italian
Chef name
Garth Johson
Capacity
72
Accessibility
Accessible service
Corner of Auas And Aviation Road, Windhoek, Namibia, 10005 Windhoek, Namibia
Telephone +264 2968000

Other informations

Services

  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Terrace
  • Exceptional View
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

Family orientated, authentic, hearty, oven grilled Pizzeria - A gathering place for family and friends.

Relax with drinks and live sporting action in a casual atmosphere, surrounded by stunning images of Namibia's coastline.

Rejuvenate at our Wellness Centre and enjoy a workout with top-of-the-range cardio and toning equipment. Treat yourself to renewal, relaxation, and pampering in our sauna or steam bath in the tranquil environment of our Oukolele Day Spa.

Spectacular setting for the perfect wedding.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  28 reviews

Customer review rating 4.0/5

Momodou S. J. Business - Confirmed reviews ALL

Dear Momodou S. J. Thank you very much for taking the time to rate your recent stay with us. We are truly delighted to see your perfect score of 100%. Although you did not leave a comment, your rating speaks volumes, and we sincerely appreciate your support. It was a pleasure having you with us, and we look forward to welcoming you back again soon for another excellent experience. Mercure Hotel Windhoek

Customer review rating 5.0/5

Darius K. Business - Confirmed reviews ALL

Dear Darius K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made you feel welcome and attended to your needs. Your satisfaction is our priority, and we look forward to your next visit. Best regards, Mercure Hotel Windhoek

Customer review rating 4.5/5

Munya D. Couples - Confirmed reviews ALL

Dear Munya D. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Windhoek

Customer review rating 5.0/5

Kelvin W. Business - Confirmed reviews ALL

Dear Kelvin W. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Windhoek

Customer review rating 4.5/5

Macwani M. Business - Confirmed reviews ALL

Dear Macwani M. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Windhoek

Dear Momodou S. J. Thank you very much for taking the time to rate your recent stay with us. We are truly delighted to see your perfect score of 100%. Although you did not leave a comment, your rating speaks volumes, and we sincerely appreciate your support. It was a pleasure having you with us, and we look forward to welcoming you back again soon for another excellent experience. Mercure Hotel Windhoek

Customer review rating 5.0/5

Darius K. Business - Confirmed reviews ALL

The experience was good as all the staff welcomed me with a good smile and attended to all my requests

Dear Darius K., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our staff made you feel welcome and attended to your needs. Your satisfaction is our priority, and we look forward to your next visit. Best regards, Mercure Hotel Windhoek

Customer review rating 4.5/5

Munya D. Couples - Confirmed reviews ALL

Overall, a great Hotel experience, from Room quality to WiFi and the food and drink menu. The best breakfast options for everyone on different days.

Dear Munya D. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Windhoek

Customer review rating 5.0/5

Kelvin W. Business - Confirmed reviews ALL

Generally good experience

Dear Kelvin W. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Windhoek

Customer review rating 4.5/5

Macwani M. Business - Confirmed reviews ALL

I enjoyed my stay

Dear Macwani M. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Windhoek

Customer review rating 3.5/5

Richard Business - Confirmed reviews ALL

Breakfast was excellent, Staff courteous. The matrass was replaced on the first night but the broken shower head in 234 remained unrepaired. And the air-conditioner continued to leak water on the carpet. no effort seemed to be made to look for the sunglasses that i dropped in the passage from my room

Well located

Customer review rating 4.5/5

P F. Families - Confirmed reviews ALL

Pleasant

Dear F. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Hotel Windhoek

Got the wrong room.

Customer review rating 3.0/5

Thanyarat P. Families - Confirmed reviews ALL

I recently stayed at the Mercure Hotel in Windhoek and had a less than satisfactory experience. I had booked a specific, more expensive room, but when I arrived, I was given a different room that didn’t match what I had paid for. When I discussed this with the receptionist, she informed me that they didn’t have the room I originally booked available and that since I had already checked in, an upgrade was impossible. This was quite disappointing, as I had chosen the hotel based on the amenities and features of the room I wanted. As someone who has traveled to many countries over the years and always stay with the hotels under Accor. I can say I've never experienced anything like this before. Eventually, I was able to upgrade at the Movenpick Hotel, which ultimately provided the experience I was looking for. While I appreciated the cleanliness of Mercure Hotel and the friendliness of the staff, the booking issue significantly impacted my stay. Overall, I would rate my experience a 6 out of 10 and recommend that future guests double-check their reservations ahead of time to avoid similar frustrations.

Dear Thanyarat, Thank you for taking the time to tell us about your experience at the Mercure Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Hotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Comfortable stay

Customer review rating 4.5/5

Nadiema G. Solo - Confirmed reviews ALL

Great service, well maintained and friendly staff. I would recommend your hotel to my contacts

Dear Nadiema, Thank you so much for taking time to review our property and for choosing to stay with us. We will inform concerned departments of your review looking forward to host you again. Guest relations officer. Michaela

Prefect venue for conferences

Customer review rating 4.5/5

N M. Solo - Confirmed reviews ALL

Great rooms, great services and perfect location for access to other amenities

Dear N M., Thank you so much for taking time to review our property and for choosing to stay with us. We will inform concerned departments of your review looking forward to host you again. Guest relations officer. Michaela

Other web-users rate our hotel

  • 36 reviews 9/10 Location
  • 94 reviews 6.1/10 Room
  • 152 reviews 8.2/10 Service
  • 53 reviews 8.4/10 Breakfast
  • 30 reviews 6.1/10 Vibe
  • 28 reviews 4.6/10 Value
  • 27 reviews 4.9/10 Cleanliness
  • 7 reviews 10/10 Pool

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