Green Coast Hotel - MGallery Collection 5 stars

We stayed at this hotel for several nights, traveling with our children, at a rate of €700 per night — reasonably expecting service to match that price. While some aspects genuinely deliver, the overall management of the property is completely out of step with the level it claims to offer, and even raises serious safety concerns. What works well: The building itself is stunning, as is the terrazzo. The bedding is excellent, the food delicious, and the setting truly idyllic. The pool is beautiful from a distance, massages are offered at very reasonable prices (€80-150), and a buggy is available to help guests get around outside the hotel. The staff, when you manage to get their attention, are helpful. What is seriously problematic for a hotel at this price point: The pool edge is extremely slippery, to the point of being dangerous. We repeatedly saw guests slip and narrowly avoid serious injury, including falls that could easily have resulted in a broken neck. For a hotel charging €700 a night, the complete absence of any non-slip treatment or even basic warning signage is unacceptable and puts guests' safety at real risk — adults and children alike. On top of this, the pool's finish is in a shocking state: hundreds of pieces of plastic have come loose from the pool floor and are literally floating next to guests while they swim. Between the hazardous surface and this state of disrepair, this pool simply does not meet the standard expected of a hotel at this level. Traveling with our children, we were also surprised by the total lack of attention toward them, unlike what most upscale hotels of this caliber typically offer: no small bathrobes or slippers, no children's soap or shampoo in the bathroom, no thoughtful touches in the room whatsoever. A small detail perhaps, but telling of the overall lack of care at a property charging this price. The experience gets off to a poor start at the parking area too: the valet is about as welcoming as a prison door. On top of that, parking is completely unmanaged — half the cars are parked across two spaces, leaving almost no room for new arrivals. At reception, no information is provided at all: no breakfast hours, nothing about the spa, nothing about the restaurants, nothing about nearby activities. Guests are left to ask for absolutely everything themselves, repeatedly. Service is equally frustrating: it takes 30 to 45 minutes to receive anything ordered from the pool bar, and staff show zero anticipation — no one offers towels, no one asks if you'd like help settling in. Everything has to be requested, over and over again. Finally, though this isn't the hotel's fault, the entire surrounding village is one massive construction site — cranes everywhere, constantly, which seriously undermines the "idyllic setting" the hotel markets itself on. In summary: a beautiful facade, but disorganized operations, a total lack of attention for families with children, and above all a pool with a slippery surface that poses a genuine risk of serious injury. For a hotel at this level, these shortcomings are unacceptable. We hope for a prompt response from management and appropriate compensation given the disappointment and the safety risk involved. We wanted to share this feedback directly with you first, as we believe issues like these deserve a chance to be addressed. We would appreciate hearing how you might make things right.

It was one of the worst experiences i’ve ever had. The service was the worst you could ever get. Staff is not trained, management is all over the place and don’t know how to run the service, let alone running a business. It was a really disappointing experience and definitely something i would never recommend to anyone to ho there. It a pity because the hotel itself and its location is wonderful, but is the service that destroys everything. Terrible!

The hotel is a beautiful, newly built facility. Our room was lovely. The beach facilities and services are top notch. Generally the staff were good and friendly. It is very child friendly which is great if you’re with kids, but less so if not. A child free bar would be a great addition. The area around the hotel is a bit Disneyfied, in that the restaurants in walking distance are all a bit generic and lack atmosphere or great owners with character. Generally the whole development at this point lacks soul. Maybe that will come over time but sadly we won’t rush back to see.