Dear Mr. Emmanuel, Thank you very much for choosing Novotel São Paulo Jardins once again and for taking the time to share such a kind review with us. Receiving recognition from an ALL Diamond member, who knows our brand and services so well, is especially rewarding for our entire team. We are delighted to know that you continue to enjoy our location, the comfort of our rooms, the peaceful surroundings, and the wide variety of dining and leisure options available nearby. We also appreciate your observation regarding the air conditioning. As part of our sustainability commitments and the practices that support our international Green Key certification, the air conditioning units are not automatically activated upon arrival. This is just one of several initiatives adopted by the hotel that may not always be visible to our guests, but which make a meaningful difference in promoting responsible resource consumption and environmental stewardship. It was a pleasure welcoming you once again, and we truly hope to remain your home in São Paulo for many more visits to come. We look forward to seeing you again soon! Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mr. Jean, Thank you very much for sharing your experience with us. We are pleased to know that you had a positive stay and that our location and services met your expectations. We also appreciate your comment regarding the tissue box. In fact, we have recently started including this amenity in all guestrooms in order to provide even more comfort to our guests. We hope to have the pleasure of welcoming you again on your next visit Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mr. V., Thank you for sharing your experience with us. We are delighted to know that our location, breakfast, and the attentiveness of our team contributed positively to your stay. It will be a pleasure to share your kind recognition with our staff. We also appreciate the points you raised. Feedback like yours is extremely valuable, as it helps us identify opportunities for improvement and continue enhancing the experience we offer our guests. Regarding room amenities, we offer different room categories that vary not only in décor but also in the amenities included. Some categories provide additional comforts, while others follow a more essential standard. As part of Accor’s commitment to sustainability, we have eliminated single-use plastics. For this reason, beverages available in the minibar are offered in more sustainable packaging, such as aluminum cans. In addition, we provide two complimentary filtered water stations throughout the hotel, where guests are welcome to refill their own bottles at any time. Thank you once again for your feedback. We hope to have the opportunity to welcome you back on a future visit. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Prezados Sres. Valdinei e Caroline Obrigada por compartilharem suas experiências conosco. Sentimos muito pelos pontos mencionados — sabemos o quanto a qualidade da internet, a limpeza e o respeito ao descanso são importantes para uma boa estada. Seus comentários já foram direcionados para as equipes responsáveis, pois nos ajudam a reforçar nossos cuidados e ajustar o que for necessário. Agradecemos por nos sinalizarem e esperamos ter a oportunidade de recebê-los novamente para uma experiência melhor. Atenciosamente, Janaina B. Supervisora de Qualidade Novotel São Paulo Jardins

Dear Mr. Emmanuel, Thank you very much for sharing your feedback with us. We are delighted to know that you appreciated the hotel’s location and the peaceful atmosphere of the Jardins neighborhood. Your opinion is extremely important to us, especially as a Diamond member of the ALL – Accor program. It is always a great pleasure to receive your recognition. We truly look forward to welcoming you back many more times and continuing to provide pleasant experiences on each of your visits Sincerely, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mr. Philippe, Thank you for sharing your experience with us. We sincerely regret the discomfort caused by the odors in the rooms and fully understand how this situation affected your stay. We know that comfort begins with the smallest details, and this is certainly not the experience we aim to provide. We will investigate the matter internally to identify the source of the issue and reinforce our quality control procedures to prevent this from happening again. We are sorry that you chose to leave the hotel and truly hope to have the opportunity to provide you with a much more positive experience in the future. We remain at your disposal. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mr. Herve, Thank you very much for your kind words! We’re delighted to know that you appreciate our location and the friendliness of our team. Hearing that it was “top as usual” truly means a lot to us. We look forward to welcoming you back again soon for another great stay. Best regards, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mrs. Angelica, We are truly delighted to know that your stay was perfect and that you highlighted our location and the care taken with your room. Knowing that you intend to return is, without a doubt, the greatest recognition we could receive. At the same time, we regret that your experience with the restaurant dishes did not fully meet your expectations. Your comments about the burger and the Caesar salad are very important and will be shared with our kitchen team so we can review and improve these points. Thank you for your sincerity, and we look forward to welcoming you back soon — for an even more complete experience, both inside and outside the restaurant. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mrs.Nathanaelle, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our location — it is truly one of the aspects our guests value the most. However, we are sorry that some parts of your experience did not fully meet your expectations. Regarding the swimming pool, it is not heated and is designed to be enjoyed during the warmer days, especially in the summer. That said, we completely understand your point, and we will share your suggestion about heating the pool with the responsible team for consideration. As for the breakfast variety, we would genuinely appreciate knowing what you would have liked to find. Your input helps us continue improving the experience we offer. Concerning the housekeeping service, please accept our apologies. We will review internally what may have happened to ensure this does not occur again. We hope to have the opportunity to welcome you back and provide a much more enjoyable stay on your next visit. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mrs. Marie, Thank you for sharing your experience with us. We are truly sorry for the discomfort you encountered upon entering your room — this is certainly not the standard we strive to offer. Your feedback has already been shared with the teams involved so we can look into what happened and prevent this from occurring again. We would also appreciate the opportunity to better understand your check-in and check-out experience, as we noticed these moments did not meet your expectations. If you could share a bit more about when you stayed with us, it would greatly help us improve. Please know that we remain fully at your disposal to listen and assist you. We genuinely hope to learn from your feedback and have the opportunity to welcome you back for a much more positive experience. Sincerely, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mr. Cedric, Thank you for taking the time to share your feedback. We’re glad to know you enjoyed our location and the hotel’s facilities. Regarding the gym, we appreciate your comment. The fitness area is designed for basic workouts, and your feedback is very helpful as we continue to look for ways to improve our services. We hope to have the pleasure of welcoming you back in the future. Sincerely, Janaina B. Quality Supervisor Novotel São Paulo Jardins

Dear Mr. Alexandre, Thank you for sharing your feedback with us. We are pleased to know that our location, cleanliness, and the overall tranquility of the hotel contributed positively to your stay. Regarding the point you mentioned, please be assured that we are committed to making improvements and that your comments have already been shared with the department in charge for review. Feedback like yours is essential to our continuous improvement, and we truly hope to welcome you back on a future visit. Janaina B. Quality Supervisor Novotel São Paulo Jardins

Cher Monsieur Santenac, Bonjour, Merci d’avoir partagé votre expérience avec nous. Nous sommes très heureux de votre reconnaissance et de savoir que nos efforts pour offrir un séjour agréable ont été appréciés. Il est très important pour nous de maintenir notre niveau de service, et nous espérons continuer à être votre choix d’hébergement lors de vos prochaines visites dans la ville. Concernant nos actions en faveur du développement durable, nous souhaitons vous informer que l’hôtel dispose de nombreuses initiatives qui nous ont valu la certification internationale Green Key, dont nous sommes très fiers. Certaines de ces actions peuvent ne pas être directement perceptibles par nos clients, mais elles sont mises en œuvre partout dans l’hôtel, des chambres aux autres départements. Parmi elles, nous pouvons citer : le réemploi des serviettes sur demande, l’installation de réducteurs d’eau pour éviter le gaspillage, la suppression des plastiques à usage unique (y compris le remplacement des bouteilles d’eau et des produits d’accueil en plastique), la réduction du gaspillage alimentaire au restaurant, des équipements économes en énergie, et bien d’autres. Vous pouvez découvrir plus de détails sur ces initiatives sur notre site internet. Nous vous remercions encore pour votre commentaire et espérons avoir le plaisir de vous accueillir à nouveau prochainement, pour un séjour toujours plus confortable et durable. Cordialement, Janaina B. Supervisora de Qualidade Novotel São Paulo Jardins

Chère Isabelle J., Nous vous remercions d'avoir consacré votre temps à partager vos impressions sur votre récent séjour au Novotel São Paulo Jardins. Nous sommes ravis d'apprendre que vous avez trouvé votre chambre agréable, mais nous regrettons sincèrement que certains aspects n'aient pas répondu à vos attentes, en particulier l'absence d'un bureau adéquat pour le travail et les conditions de certaines commodités. Nous comprenons l'importance d'un espace de travail confortable, surtout lors de voyages d'affaires, et à cet égard, nous disposons d'une autre catégorie d'appartement qui répond mieux à ce besoin. Nous nous excusons également pour les désagréments rencontrés avec le fer à repasser, la planche à repasser et le sèche-cheveux. Ces éléments ont déjà été signalés à nos équipes responsables et seront vérifiés en conséquence. Votre retour est extrêmement précieux et sera pris en compte dans nos actions d'amélioration continue, car nous prenons très au sérieux tous les commentaires concernant les conditions de nos installations et l'accessibilité des commodités. Nous espérons avoir l'opportunité de vous accueillir à nouveau bientôt et de vous offrir une expérience encore plus agréable. Cordialement, Janaina B. Superviseure de Qualité Novotel São Paulo Jardins

Dear Mr. David, Thank you for taking the time to share your experience with us. We are truly sorry to hear that the welcome you received did not meet your expectations. Your feedback regarding the lack of warmth and attentiveness is taken very seriously, as we strive to ensure all our guests feel genuinely welcomed and valued. Please rest assured that your comments have been shared with the relevant teams so that appropriate improvements can be made. We also sincerely appreciate your kind words about our location, the comfort of the rooms, and the friendliness of our housekeeping staff — it truly means a lot to us. We hope to have the opportunity to welcome you again and provide you with a more pleasant and warm experience. Kind regards, Julia B. Assistant Manager – Novotel São Paulo Jardins

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Your comments regarding the welcome amenities and the reception setup have been carefully noted. Please rest assured that your remarks will be shared with the appropriate teams so we can continue to improve our services and ensure a more welcoming experience in the future. We hope to have the opportunity to welcome you again and provide a stay more aligned with the Novotel standards you expect. Kind regards, Julia B. Sub Gerente Novotel São Paulo Jardins

Dear Sir C., Thank you for taking the time to share your feedback. We’re sorry to hear that the bed did not meet your expectations. Please note that we offer different room categories, some of which feature newer and more comfortable bedding. Should you choose to stay with us again, we encourage you to inform us of your preferences so we can recommend the most suitable option for your comfort. We hope to have the opportunity to welcome you again and provide you with a better experience. Kind regards, Julia B. Deputy Manager Novotel São Paulo Jardins

Monsieur SebR, Nous vous remercions pour vos commentaires. Nous sommes désolés d\\'apprendre que les équipements, le service, le ménage et le petit-déjeuner n\\'ont pas répondu à vos attentes. Nous sommes engagés à améliorer constamment la qualité de nos services et de nos infrastructures. Vos observations sont précieuses pour nous, et nous travaillons déjà sur des ajustements afin d\'assurer une meilleure expérience pour nos clients. Nous espérons avoir l\\'occasion de vous accueillir à nouveau et de vous offrir un séjour plus agréable. Cordialement, Julia B. Sous-Directrice Novotel São Paulo Jardins