Dear Mr. L., We very much appreciate your comments regarding your stay at the Pullman São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renan Sousa Operations Manager re… +55…9.3448

Dearest guest, Thank you for the candid review regarding your recent stay with us. We are sorry for not completely fulfilling your expectations and for the setbacks faced. Your impressions are very concerning, as they definitely do not reflect the service culture we aim to achieve. Allow us to inform that although the check-in online process was ready, because of the pandemic, there are a few new procedures that take some time, such as the health interviews and the breakfast forms. For your comfort, the staff explains all details about our facilities' opening hours and some tools we have now available like the QR code for the room service menu, among other matters. Nevertheless, rest assured all your observations were forwarded to the relevant managers and their staff for further notification and procedure reinforcement. We sincerely hope to welcome you back for a better experience. Best regards, Thais Ghiro Customer Experience

Hello 959emmanueld, Thank you for taking the time to evaluate and share your comments about your last stay with us. It is an honor to receive such a positive feedback and to know you have had a good experience in São Paulo! We are happy to hear our location, accommodations and the Chef's creations at Taste It Food & Lounge achieved your expectations. Please do continue to trust in our whole team and the Pullman hospitality for your next visits! We look forward to them! Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

Hello Bernard, Thank you for your evaluation! It is gratifying to know you had an enjoyable experience in our hotel and the staff's attention, the breakfast buffet and the fitness center contributed to it. On the other hand, we feel sorry for not meeting up to your expectations regarding the accommodations. Your observations were forwarded to the Maintenance Manager for improvement analysis and, moreover, we have updated your profile so we can hopefully better serve you in the future. We hope to see you again soon! Regards, Thais Ghiro Customer Experience #FeelWelcome #PullmanSPIbirapuera

953pierre, Nos excuses pour le retard sur votre check-in. Il y avait des adversités dans nos opérations et avec les efforts de notre équipe, nous avons fait les chambres disponibles autour de 17 heures. C'était une situation inhabituelle et nous l'avons absorbée comme un apprentissage à notre amélioration continue. Nous vous remercions d'avoir partagé votre évaluation avec nous, car vos considérations sont fondamentales pour notre plan d'action. Nous espérons avoir l'opportunité de vous accueillir bientôt. Nous ne ménagerons aucun effort pour dépasser vos attentes et offrir une expérience unique et remarquable. Nous attendrons votre arrivée! Meilleures salutations de toute l'équipe, Mariana Lobo Customer Experience Pullman São Paulo Ibirapuera