Mercure Tirana 4 stars

Customer review rating (ALL Rating) 4.6/5 355 reviews

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29 NENTORI STREET, 1000 TIRANA, Albania

Description

Hotel extras

  • 14 km from Tirana Airport-Close to City Center

  • Outdoor swimming pool(Seasonal)

  • Free indoor parking

  • Summer Café

Our accommodation(s)

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Hotel location

Mercure Tirana

29 NENTORI STREET
1000 TIRANA
Albania

GPS:41.34120437461761, 19.77991116026932

Telephone
Fax 0000000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BASIL RESTAURANT

Indulge in a culinary journey, where international dishes are infused with local touches. Savor the delectable creations while enjoying the warm and inviting ambiance of the restaurant.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  355 reviews

Customer review rating 5.0/5

Alan T. Business - Confirmed reviews ALL

Everything was excellent food breakfast hotel room all very good

Dear Alan T., Thank you for your wonderful feedback. We are delighted to hear that you had an excellent stay and enjoyed our food, breakfast, and accommodations. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards, Mercure Tirana

Customer review rating 5.0/5

Lee P. Friends - Confirmed reviews ALL

The hotel staff were polite , very helpful . The breakfast was very good , the room was nice bus stop was located close by . The hotel was very nice . Will stay again

Dear Lee P., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our staff helpful and enjoyed our breakfast offerings. It is gratifying to know that you appreciated the room and our convenient location. We look forward to welcoming you again. Best regards, Mercure Tirana

Customer review rating 2.0/5

Merve O. Business - Confirmed reviews ALL

Communication style is absolutely critical. You must pay very close attention to what and how you say it. In crisis management, someone telling you to "calm down" with a fake tone is far from convincing; they are merely adopting an attitude that shifts the burden onto the other party. Furthermore, these methods are completely outdated. When there is a clearly mismanaged experience, you should neither repeatedly apologize nor repeat the phrase "you misunderstood" in an utterly fake and insincere tone of voice. It is quite appalling that someone at the level of a hotel leader does not grasp this basic communication language.

Dear Merve O., Thank you for sharing your feedback regarding your recent visit to Mercure Tirana. I appreciate your insights, as they provide us with an opportunity to reflect on our service delivery. I regret to learn that you experienced a mixed level of service during your stay. Effective communication is indeed vital in our industry, and I understand how crucial it is to convey sincerity and empathy, particularly in challenging situations. Your observations regarding our staff's approach to management and communication are noted, and I assure you that we are committed to enhancing our service standards. We value each guest's experience and strive to ensure that our interactions reflect the professionalism we uphold. Thank you once more for your input; it plays a significant role in our continuous improvement. Goodbye, Mercure Tirana

Customer review rating 5.0/5

Chris C. Solo - Confirmed reviews ALL

Spotlessly clean. Such friendly and helpful staff. Really comfortable.

Dear Chris C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel to be clean and our staff friendly and helpful. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Tirana

Customer review rating 5.0/5

David P. Solo - Confirmed reviews ALL

A lovely hotel, about a mile from the centre. Bus stop nearby, for a short journey in to the city. Hotel very modern and clean. The staff were very friendly.

Dear Guest, Thank you for choosing Mercure Hotel Tirana for your stay, Thank you for your kind words regarding your recent stay at Mercure Tirana. We are delighted to hear that you appreciated our modern facilities, cleanliness, and the friendliness of our staff. We look forward to welcoming you again in the future. Best regards, Rexhi, Mercure Tirana

Other web-users rate our hotel

  • 403 reviews 6.4/10 Location
  • 519 reviews 8.6/10 Room
  • 773 reviews 9.5/10 Service
  • 8 reviews 8.8/10 WiFi
  • 344 reviews 9.1/10 Breakfast
  • 307 reviews 9.9/10 Vibe
  • 248 reviews 9.5/10 Cleanliness
  • 212 reviews 8.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.