Pullman Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.4/5 2,120 reviews

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Description

Hotel extras

  • Rooms and suites, offering views of the Dubai Canal and the iconic Burj Khalifa

  • Rooms offer a spacious working desk with FREE Wi-Fi internet

  • Wellness center with swimming pool with direct Burj Khalifa views

  • Dedicated meeting space floor with a ballroom, two meeting rooms, and a private boardroom

  • Award-winning dinning and bar venues on-site.

Our accommodation(s)

Hotel location

Pullman Dubai Downtown

Marasi Drive, Downtown, P O Box 413311
413311 DUBAI
United Arab Emirates

GPS:25.1872891, 55.2716534

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,120 reviews

Fantastic stay

Customer review rating 5.0/5

Wendy S. Friends - Confirmed reviews ALL

Staff were amazing.

Dear Sara C., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. We would like to offer an apology for any smell you perceived during your stay. Rest assured that the concern department will take look on it. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience team.

Not to usual standard

Customer review rating 2.0/5

Craig D. Families - Confirmed reviews ALL

Our first rooms sinks were blocked, and the room keys didn’t work. The conceige had to let us into our room after 8 keys didn’t work. To their credit the did change our room. The concerned was excellent, and the younger guy on the tour desk couldn’t do enough to help. Housekeeping on 11 was good. Front desk seemed inexperienced at best.

Dear Craig D., Thank you for taking the time to tell us about your experience at the Pullman Dubai Downtown. Please accept our apology for not being able to meet your expectations with the front office services this time and the technical issues that you might encountered. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience team.

Good stay

Customer review rating 4.5/5

Grace C. Families - Confirmed reviews ALL

From arrival to the time we left the Staff were very helpful, always with a smile and prompt. The rooms were very clean, my only concern was the shower over a very deep bathtub (risk of fall is high) Breakfast was good. The location of the hotel was easy to get to and out.

Dear Grace C C., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience team

Excellent Location, Great Facilities for Meetings

Customer review rating 5.0/5

P P. Business - Confirmed reviews ALL

Fantastic Service by all staff, especially Clovis (breakfast waitering) and the team in Breadhouse under Rauni's team (Archie and Dwi). The F&B staff at Pullman always make my stay very memorable!

Dear Prasann P., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Dubai Downtown team

Good stay

Customer review rating 4.0/5

Jordi Families - Confirmed reviews ALL

We stayed 5 nights at the hotel, we found evereything very good ( breakfast buffet, swining pool, restaurant, location ) except for the bed for the two kids, we had a superior suite with only one double bed and a sofa Not a sofa-bed for the two kids !! We claimed at the reception about it and they did provide with an extra bed for one of them. That was not an appropiate room for a family of 4 that we were expecting from a hotel like this one.

Dear Jordi Via S., We very much appreciate your comments regarding your stay at the Pullman Dubai Downtown. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pullman Dubai Downtown team

Other web-users rate our hotel

  • 1,215 reviews 9.4/10 Location
  • 1,576 reviews 7.7/10 Room
  • 2,704 reviews 9.1/10 Service
  • 16 reviews 7.3/10 WiFi
  • 799 reviews 8.6/10 Breakfast
  • 648 reviews 7.6/10 Cleanliness
  • 452 reviews 5.8/10 Comfort
  • 248 reviews 5.8/10 Value

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