Dear William, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your apartment clean, tidy and spacious, and that you had a positive experience during your stay. Thank you for choosing The Sebel Whitsundays Airlie Beach. We appreciate your feedback and hope to welcome you and your family back again in the future. Kind regards, Bebe Guest Services Manager The Sebel Whitsundays

Dear Pamela, Thank you for taking the time to share your feedback. I’m pleased to hear that you had a comfortable stay overall and particularly enjoyed our pool and spa facilities. However, I’m sorry that the after-hours check-in process caused frustration and that you were not aware of the arrangements prior to your arrival. We will review our pre-arrival communication to ensure these instructions are provided clearly. I also appreciate your comments regarding the condition of the apartment and the maintenance items requiring attention. Your feedback has been noted for follow-up with the relevant teams. I’m also sorry that the kettle had not been properly cleaned and descaled prior to your arrival. This should have been identified during our housekeeping inspection. Thank you again for your constructive feedback. It helps us identify where we need to improve both the condition of our apartments and the overall guest experience. Kind regards, Bebe Guest Services Manager The Sebel Whitsundays

Dear Kerrie, Thank you for taking the time to share your feedback. I’m pleased to hear that you found the booking process easy and had positive experiences with our team during check-in and check-out. However, I’m sorry that the cleanliness of the shower and bath area did not meet the standard we expect. Your comments regarding the grout and possible mould have been shared with our housekeeping team for follow-up and closer attention. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a better experience on a future stay. Kind regards, Bebe Guest Services Manager The Sebel Whitsundays Airlie Beach

Dear Loraine, Thank you for your wonderful feedback and perfect overall score. We’re delighted to hear you had a comfortable stay, enjoyed the beautiful views and found the apartment well suited for your group. We also appreciate your comments regarding the lighting and the explanation of the security deposit at check-in. I’ll share this feedback with our team, as both are helpful areas for us to improve. Thank you for choosing The Sebel Whitsundays Airlie Beach. We hope to welcome you back for another enjoyable stay in the future. Kind regards, Bebe Guest Services Manager

Dear Catherine, Thank you so much for your wonderful feedback and perfect score! We’re delighted to hear that you enjoyed your stay and, especially, that our team made such a positive impression. I’ll be very pleased to share your lovely comments with them. We hope to welcome you back to The Sebel Whitsundays Airlie Beach again soon. Kind regards, Bebe Guest Services Manager

Dear Sandeepkumar, Thank you for taking the time to share your lovely feedback following your family stay with us. We’re so pleased to hear that you enjoyed our location and found your apartment clean, comfortable and well maintained. A special thank you for your kind words about our reception team – I’ll be very happy to share your comments with them. It’s particularly wonderful to hear that your positive experience with Accor gave you the confidence to choose The Sebel Whitsundays. We truly appreciate your trust in the brand and are glad we could make your three-night stay an enjoyable one. We hope to have the pleasure of welcoming you and your family back to the Whitsundays again. Warm regards, Bebe Guest Services Manager

Dear Christopher, Thank you very much for your lovely feedback and for choosing The Sebel Whitsundays. We’re so pleased to hear you enjoyed the beautiful views, comfortable apartment, pool, location and, especially, the service from our team. I’m sorry that the noise, smoking and language from neighbouring guests affected your enjoyment of the balcony during part of your stay. While situations like this can sometimes be difficult to anticipate, please don’t hesitate to contact reception if anything similar occurs during a future stay. We will always do our best to assist where we can. Thank you also for mentioning the Wi-Fi interruption and your comments regarding the condition of the room. Feedback like this helps us identify areas that need some extra attention. It’s wonderful to know that you would stay with us again, and we look forward to welcoming you back to the Whitsundays for another relaxing stay. Warm regards, Bebe Guest Services Manager

Thank you, Anita, for your wonderful 100% review of The Sebel Whitsundays Airlie Beach. We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation and pool, and that our team contributed to a positive stay. We truly appreciate your kind feedback and hope to welcome you and your partner back again soon. Warm regards, Bebe | Guest Services Manager

Thank you, Sameer, for your wonderful 10/10 rating and for sharing your feedback. We’re delighted to hear that you enjoyed the cleanliness of your room and the beautiful views. It’s wonderful to know you had a comfortable family stay with us, and we hope to welcome you back to The Sebel Whitsundays Airlie Beach again soon. Warm regards, Bebe | Guest Services Manager

Thanks so much for the honest feedback. I'm really glad you loved the views and that our team looked after you, but I'm sorry the bed and shower weren't quite to your comfort. You're spot on—next time, a 1-bedroom apartment will give you that extra space and a much better setup than the spa suite. We'd love to welcome you back to The Sebel Whitsundays again and get that score up to a 100/100! Just drop us a line directly when you're ready to book, and we'll make sure you're in the perfect room. Warm regards, The Team at The Sebel WhitsundaysDani | Assistant Guest Experience Manager

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable couples getaway and enjoyed both our amenities and the picturesque views. Providing a relaxing and scenic environment is always our goal, and it is wonderful to know that we hit the mark for you across the board. We truly appreciate your support and look forward to welcoming you back to The Sebel Whitsundays for another wonderful stay in the future. Kind regards, Dani | Assistant Guest Experience Manager

Hi there, Thanks so much for the fantastic review and for being a Silver ALL member! We're thrilled you enjoyed one of our Week In The Whitsunday deals and enjoyed being so close to town. I'll definitely pass your kind words on to Sophie, she’ll be pleased to know she helped make your stay a memorable one. It's also great to hear you made the most of the heated pool and that our team kept the BBQ area in top shape for you. Thanks as well for the constructive notes regarding the spa steps, the kitchenette space, and the WiFi speed. Honest feedback like this is super helpful and gives us a clear idea of where we can improve things for future stays. We'd absolutely love to welcome you both back to The Sebel Whitsundays for another relaxing getaway! Kind regards, Dani | Assistant Guest Experience Manager

Thank you so much for taking the time to leave us your feedback, it sounds like you had a wonderful time soaking up those balcony views and settling into a clean, comfy apartment! A massive thanks for the shout-out about Sophie, too she'll be stoked to hear she made your check-in so seamless and welcoming. Being just an easy stroll from the shops is definitely one of the perks of our spot, so I'm glad that worked out well for you. Hope to see you back at The Sebel Whitsundays for another relaxing escape down the track. Kind regards, Dani | Assistant Guest Experience Manager

Thank you so much for the wonderful review and for highlighting our customer service. It's great to hear you enjoyed the convenient stroll down to the main town, shops, and the lagoon. While our uphill location can certainly give the legs a bit of a workout, we are always glad to hear that our parking setup helps make arriving and departing seamless and stress-free. We truly appreciate your feedback and look forward to welcoming you back to The Sebel Whitsundays for another comfortable stay. Kind regards, Dani | Assistant Guest Experience Manager

Thanks so much for taking the time to share such a lovely review! It sounds like you had a great couple's getaway, and I'm glad our location made it easy for you to duck over to Hamilton Island for the day. It's especially wonderful to know everything hit the mark, from the apartment views down to the pool and cleanliness. We hope we get the pleasure of welcoming you back soon. Warm regards, Dani | Assistant Guest Experience Manager

Thank you so much for your 100 score review! We know how rare and precious a weekend away without distractions can be, so hearing that your stay turned out to be amazing really made our day. I'm so glad the front desk team made you feel right at home from the moment you arrived. That is exactly what we strive for, its also lovely to know you were able to wind down and relax. We'd love to welcome you both back for another-well deserved escape whenever you're ready! Kind regards, Dani | Assistant Guest Experience Manager