Dear Chandranish, Thank you for sharing your feedback following your family stay at The Sebel Whitsundays Airlie Beach. We’re pleased to hear you enjoyed our convenient location, good value for money and the friendly service provided by our team. We’ll also pass on your kind comments to our reception team, particularly the staff member who made a positive impression on your stay. We sincerely apologise for the unpleasant smell around the rubbish chute. We understand how important cleanliness and well-maintained common areas are, and we will follow up on this with our team. We also appreciate your feedback regarding pedestrian access, the gym and our on-site facilities, which helps us identify opportunities to improve our guests’ experience. Thank you for choosing to stay with us and for your support as an ALL Accor member. We hope to welcome you and your family back to the Whitsundays in the future. Kind regards, Bebe Parry Guest Services Manager The Sebel Whitsundays

Dear Steven, Thank you for your feedback. We’re very sorry to hear that you were unable to get a good night’s sleep during your stay. We would appreciate the opportunity to better understand what affected your rest so we can investigate and address any concerns. Your comments regarding the room facilities and breakfast options have also been noted as part of our ongoing efforts to improve the guest experience. As an ALL Accor Platinum member, we value your loyalty and regret that your stay did not meet your expectations. We hope to have the opportunity to welcome you back for a more comfortable experience. Kind regards, Bebe Parry Guest Services Manager The Sebel Whitsundays

Dear Tammy, Thank you for your wonderful feedback and for choosing The Sebel Whitsundays Airlie Beach. We're delighted you enjoyed our convenient location, clean and comfortable accommodation, and the little touches that made your stay special. It's lovely to hear that Francesca made such a positive impression with her friendly and patient service. We'll be sure to share your kind words with her and our housekeeping team. Thank you for your support, and we look forward to welcoming you back to the Whitsundays soon. Kind regards, Bebe | Guest Services Manager The Sebel Whitsundays at Hotel Group

Dear Andrew, Thank you for your wonderful feedback and for choosing The Sebel Whitsundays Airlie Beach. We're delighted you enjoyed the apartment, beautiful balcony views and amenities. It's especially lovely to hear your kind words about Francesca. I'll be sure to share your feedback with her and the team. Thank you also for your kind mention of me; it was a pleasure assisting you during your stay. We look forward to welcoming you and your family back to the Whitsundays. Kind regards, Bebe | Guest Services Manager The Sebel Whitsundays at Hotel Group

Dear Nicole, Thank you for your wonderful feedback and for choosing The Sebel Whitsundays Airlie Beach. We're delighted to hear you enjoyed the clean, comfortable accommodation, peaceful rooms and our beautiful views. Thank you also for your continued support as an ALL Accor member. We look forward to welcoming you and your family back to the Whitsundays for another memorable stay. Kind regards, Bebe | Guest Services Manager The Sebel Whitsundays at Hotel Group

Dear Lisa, Thank you for taking the time to share such detailed feedback following your stay with us. We’re pleased to hear that you enjoyed the apartment and that it had everything you needed for your stay. We’re also very sorry that the level of cleaning and maintenance did not meet the standard we aim to provide. The issues you mentioned, including the shower head, hair in the sink plug, bathroom odour, windows, noisy fan and dusting, are certainly not the level of detail we expect from our team. Your comments have been shared with our housekeeping and maintenance teams so these items can be followed up. Feedback like yours is particularly helpful as it allows us to identify the details that can make a real difference to a guest’s stay. We appreciate that you still had an enjoyable overall stay and would love the opportunity to welcome you and your family back to The Sebel Whitsundays for a better experience next time. Warm regards, Bebe Guest Services Manager The Sebel Whitsundays

Dear Laurie, Thank you for taking the time to provide detailed feedback following your stay. I’m pleased to hear that you found the apartment comfortable and our reception team friendly and helpful. However, I’m sorry that the kitchen cleanliness and condition of some of the amenities did not meet expectations. I completely agree that used foil should not have been left in the oven, and kitchen items and appliances should be properly checked and cleaned between guests. Your comments regarding the shower caps have also been noted, as this is not the presentation we expect. I have shared your feedback with our housekeeping team, with particular attention to kitchen appliances, utensils and our final room inspection process. Thank you again for bringing these matters to our attention. We appreciate your feedback and hope to provide you with a much better overall experience on a future visit. Kind regards, Bebe Guest Services Manager The Sebel Whitsundays

Dear William, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your apartment clean, tidy and spacious, and that you had a positive experience during your stay. Thank you for choosing The Sebel Whitsundays Airlie Beach. We appreciate your feedback and hope to welcome you and your family back again in the future. Kind regards, Bebe Guest Services Manager The Sebel Whitsundays

Dear Pamela, Thank you for taking the time to share your feedback. I’m pleased to hear that you had a comfortable stay overall and particularly enjoyed our pool and spa facilities. However, I’m sorry that the after-hours check-in process caused frustration and that you were not aware of the arrangements prior to your arrival. We will review our pre-arrival communication to ensure these instructions are provided clearly. I also appreciate your comments regarding the condition of the apartment and the maintenance items requiring attention. Your feedback has been noted for follow-up with the relevant teams. I’m also sorry that the kettle had not been properly cleaned and descaled prior to your arrival. This should have been identified during our housekeeping inspection. Thank you again for your constructive feedback. It helps us identify where we need to improve both the condition of our apartments and the overall guest experience. Kind regards, Bebe Guest Services Manager The Sebel Whitsundays

Dear Kerrie, Thank you for taking the time to share your feedback. I’m pleased to hear that you found the booking process easy and had positive experiences with our team during check-in and check-out. However, I’m sorry that the cleanliness of the shower and bath area did not meet the standard we expect. Your comments regarding the grout and possible mould have been shared with our housekeeping team for follow-up and closer attention. Thank you again for bringing this to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a better experience on a future stay. Kind regards, Bebe Guest Services Manager The Sebel Whitsundays Airlie Beach

Dear Loraine, Thank you for your wonderful feedback and perfect overall score. We’re delighted to hear you had a comfortable stay, enjoyed the beautiful views and found the apartment well suited for your group. We also appreciate your comments regarding the lighting and the explanation of the security deposit at check-in. I’ll share this feedback with our team, as both are helpful areas for us to improve. Thank you for choosing The Sebel Whitsundays Airlie Beach. We hope to welcome you back for another enjoyable stay in the future. Kind regards, Bebe Guest Services Manager

Dear Catherine, Thank you so much for your wonderful feedback and perfect score! We’re delighted to hear that you enjoyed your stay and, especially, that our team made such a positive impression. I’ll be very pleased to share your lovely comments with them. We hope to welcome you back to The Sebel Whitsundays Airlie Beach again soon. Kind regards, Bebe Guest Services Manager

Dear Sandeepkumar, Thank you for taking the time to share your lovely feedback following your family stay with us. We’re so pleased to hear that you enjoyed our location and found your apartment clean, comfortable and well maintained. A special thank you for your kind words about our reception team – I’ll be very happy to share your comments with them. It’s particularly wonderful to hear that your positive experience with Accor gave you the confidence to choose The Sebel Whitsundays. We truly appreciate your trust in the brand and are glad we could make your three-night stay an enjoyable one. We hope to have the pleasure of welcoming you and your family back to the Whitsundays again. Warm regards, Bebe Guest Services Manager

Dear Christopher, Thank you very much for your lovely feedback and for choosing The Sebel Whitsundays. We’re so pleased to hear you enjoyed the beautiful views, comfortable apartment, pool, location and, especially, the service from our team. I’m sorry that the noise, smoking and language from neighbouring guests affected your enjoyment of the balcony during part of your stay. While situations like this can sometimes be difficult to anticipate, please don’t hesitate to contact reception if anything similar occurs during a future stay. We will always do our best to assist where we can. Thank you also for mentioning the Wi-Fi interruption and your comments regarding the condition of the room. Feedback like this helps us identify areas that need some extra attention. It’s wonderful to know that you would stay with us again, and we look forward to welcoming you back to the Whitsundays for another relaxing stay. Warm regards, Bebe Guest Services Manager

Thank you, Anita, for your wonderful 100% review of The Sebel Whitsundays Airlie Beach. We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation and pool, and that our team contributed to a positive stay. We truly appreciate your kind feedback and hope to welcome you and your partner back again soon. Warm regards, Bebe | Guest Services Manager

Thank you, Sameer, for your wonderful 10/10 rating and for sharing your feedback. We’re delighted to hear that you enjoyed the cleanliness of your room and the beautiful views. It’s wonderful to know you had a comfortable family stay with us, and we hope to welcome you back to The Sebel Whitsundays Airlie Beach again soon. Warm regards, Bebe | Guest Services Manager

Thanks so much for the honest feedback. I'm really glad you loved the views and that our team looked after you, but I'm sorry the bed and shower weren't quite to your comfort. You're spot on—next time, a 1-bedroom apartment will give you that extra space and a much better setup than the spa suite. We'd love to welcome you back to The Sebel Whitsundays again and get that score up to a 100/100! Just drop us a line directly when you're ready to book, and we'll make sure you're in the perfect room. Warm regards, The Team at The Sebel WhitsundaysDani | Assistant Guest Experience Manager

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable couples getaway and enjoyed both our amenities and the picturesque views. Providing a relaxing and scenic environment is always our goal, and it is wonderful to know that we hit the mark for you across the board. We truly appreciate your support and look forward to welcoming you back to The Sebel Whitsundays for another wonderful stay in the future. Kind regards, Dani | Assistant Guest Experience Manager