Dear Christopher, Thank you very much for your lovely feedback and for choosing The Sebel Whitsundays. We’re so pleased to hear you enjoyed the beautiful views, comfortable apartment, pool, location and, especially, the service from our team. I’m sorry that the noise, smoking and language from neighbouring guests affected your enjoyment of the balcony during part of your stay. While situations like this can sometimes be difficult to anticipate, please don’t hesitate to contact reception if anything similar occurs during a future stay. We will always do our best to assist where we can. Thank you also for mentioning the Wi-Fi interruption and your comments regarding the condition of the room. Feedback like this helps us identify areas that need some extra attention. It’s wonderful to know that you would stay with us again, and we look forward to welcoming you back to the Whitsundays for another relaxing stay. Warm regards, Bebe Guest Services Manager

Thank you, Anita, for your wonderful 100% review of The Sebel Whitsundays Airlie Beach. We’re delighted to hear that you enjoyed our convenient location, comfortable accommodation and pool, and that our team contributed to a positive stay. We truly appreciate your kind feedback and hope to welcome you and your partner back again soon. Warm regards, Bebe | Guest Services Manager

Thank you, Sameer, for your wonderful 10/10 rating and for sharing your feedback. We’re delighted to hear that you enjoyed the cleanliness of your room and the beautiful views. It’s wonderful to know you had a comfortable family stay with us, and we hope to welcome you back to The Sebel Whitsundays Airlie Beach again soon. Warm regards, Bebe | Guest Services Manager

Thanks so much for the honest feedback. I'm really glad you loved the views and that our team looked after you, but I'm sorry the bed and shower weren't quite to your comfort. You're spot on—next time, a 1-bedroom apartment will give you that extra space and a much better setup than the spa suite. We'd love to welcome you back to The Sebel Whitsundays again and get that score up to a 100/100! Just drop us a line directly when you're ready to book, and we'll make sure you're in the perfect room. Warm regards, The Team at The Sebel WhitsundaysDani | Assistant Guest Experience Manager

Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable couples getaway and enjoyed both our amenities and the picturesque views. Providing a relaxing and scenic environment is always our goal, and it is wonderful to know that we hit the mark for you across the board. We truly appreciate your support and look forward to welcoming you back to The Sebel Whitsundays for another wonderful stay in the future. Kind regards, Dani | Assistant Guest Experience Manager

Hi there, Thanks so much for the fantastic review and for being a Silver ALL member! We're thrilled you enjoyed one of our Week In The Whitsunday deals and enjoyed being so close to town. I'll definitely pass your kind words on to Sophie, she’ll be pleased to know she helped make your stay a memorable one. It's also great to hear you made the most of the heated pool and that our team kept the BBQ area in top shape for you. Thanks as well for the constructive notes regarding the spa steps, the kitchenette space, and the WiFi speed. Honest feedback like this is super helpful and gives us a clear idea of where we can improve things for future stays. We'd absolutely love to welcome you both back to The Sebel Whitsundays for another relaxing getaway! Kind regards, Dani | Assistant Guest Experience Manager

Thank you so much for taking the time to leave us your feedback, it sounds like you had a wonderful time soaking up those balcony views and settling into a clean, comfy apartment! A massive thanks for the shout-out about Sophie, too she'll be stoked to hear she made your check-in so seamless and welcoming. Being just an easy stroll from the shops is definitely one of the perks of our spot, so I'm glad that worked out well for you. Hope to see you back at The Sebel Whitsundays for another relaxing escape down the track. Kind regards, Dani | Assistant Guest Experience Manager

Thank you so much for the wonderful review and for highlighting our customer service. It's great to hear you enjoyed the convenient stroll down to the main town, shops, and the lagoon. While our uphill location can certainly give the legs a bit of a workout, we are always glad to hear that our parking setup helps make arriving and departing seamless and stress-free. We truly appreciate your feedback and look forward to welcoming you back to The Sebel Whitsundays for another comfortable stay. Kind regards, Dani | Assistant Guest Experience Manager

Thanks so much for taking the time to share such a lovely review! It sounds like you had a great couple's getaway, and I'm glad our location made it easy for you to duck over to Hamilton Island for the day. It's especially wonderful to know everything hit the mark, from the apartment views down to the pool and cleanliness. We hope we get the pleasure of welcoming you back soon. Warm regards, Dani | Assistant Guest Experience Manager

Thank you so much for your 100 score review! We know how rare and precious a weekend away without distractions can be, so hearing that your stay turned out to be amazing really made our day. I'm so glad the front desk team made you feel right at home from the moment you arrived. That is exactly what we strive for, its also lovely to know you were able to wind down and relax. We'd love to welcome you both back for another-well deserved escape whenever you're ready! Kind regards, Dani | Assistant Guest Experience Manager

Dear Lorraine, Thank you for taking the time to share your feedback following your recent stay at The Sebel Whitsundays. We're delighted to hear you enjoyed your beautiful apartment and the stunning views, and that you found your accommodation clean and comfortable. We appreciate you highlighting the need for clearer directions and easier access, and your feedback has been shared with our team as we look for ways to improve the arrival experience for future guests. Thank you again for your valuable comments and for recommending us. We hope to have the opportunity to welcome you back for an even smoother stay next time. Kind regards, Bebe | Guest Services Manager

Dear Suzanne, Thank you for taking the time to share such detailed feedback about your stay. I am truly sorry that your experience fell well short of the standard we aim to provide. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered. These are not the standards our guests should expect, and your comments have been shared with our housekeeping and maintenance teams so they can be addressed. I was also very sorry to read about your experience with your lost property. I completely understand how upsetting it would have been to realise that personal belongings had been left behind. As our reception is staffed from 8:00 am to 6:00 pm and the Post Office is located outside of Airlie Beach, we follow a standard process for returning lost items. In your case, I personally packed your belongings and, on my day off, took them to the Post Office to have them sent back to you as quickly as possible. That said, I do feel it is a little unfair for our team to be blamed for the fact that your clothing and pillow were accidentally left behind. While we are always happy to assist guests in recovering lost property whenever possible, it is ultimately the guest's responsibility to ensure all personal belongings are collected before departure. Despite this, we were pleased to help return your items as promptly as we could. I also appreciate your comments regarding the key return process. We have three clearly marked and secure after-hours key drop boxes available for guests, located for ease of access. We are sorry if they were overlooked during your departure, but these facilities are provided to make the check-out process as convenient as possible. We also appreciate your suggestions regarding recycling information and other in-room amenities. Feedback like yours helps us identify where we can improve both our accommodation and the overall guest experience. Thank you again for your honest feedback. While I regret that we were unable to provide the experience you were expecting, I do appreciate you bringing these matters to our attention and giving us the opportunity to improve. Kind regards, Bebe Guest Services Manager

Dear Rina, Thank you for sharing your feedback and for choosing to stay with us. We're delighted to hear that you enjoyed your stay and found our hotel easy to access, as well as that you were pleased with our team's service, check-in, and check-out experience. We sincerely apologize for the bathroom issue you experienced with water leaking from the shower onto the toilet floor. This is not the standard we aim to provide, and we have shared your comments with our maintenance team so the issue can be inspected and resolved. We appreciate you taking the time to let us know about your experience. Your feedback helps us improve, and we hope to have the pleasure of welcoming you back for an even better stay in the future. Kind regards, Bebe | Guest Services Manager

Dear Julie, Thank you for taking the time to share your detailed feedback following your stay at The Sebel Whitsundays. We're sorry to hear that your experience did not meet your expectations. We understand your frustration with our digital check-in and check-out process, particularly the lack of a welcoming team member on arrival and departure. Your comments have been shared with our team as we continually review how we can better balance technology with personalised guest service. We also appreciate your feedback regarding our hillside location and steep driveway. While our elevated position offers beautiful views of Coral Sea and Port of Airlie, we recognise this may not suit every guest, and we will review how we communicate this more clearly prior to arrival. Your comments about the bathroom layout and the potential safety concern when exiting the shower are also appreciated and will be considered as part of our ongoing property improvements. Thank you for acknowledging the cleanliness of your room. We also appreciate your suggestion regarding clearer recycling information and will look at improving signage to make our sustainability initiatives easier for guests to access. We sincerely regret that your stay did not provide the warm and seamless experience we aim to deliver. We appreciate your honest feedback, as it helps us identify areas where we can improve, and we hope you'll consider giving us another opportunity to provide you with a much more enjoyable stay in the future. Kind regards, Bebe | Guest Services Manager The Sebel Whitsundays

Dear Canil, Thank you for taking the time to share your feedback following your recent stay at The Sebel Whitsundays. We are delighted to hear that you enjoyed our great location, found your stay to be good value, and appreciated our heated pool. It is especially wonderful to know that our team made such a positive impression. Bebe will be thrilled to receive your kind recognition—I'll be sure to share your compliments with her. We also appreciate your ratings and your continued loyalty as both an ALL Silver member and an Accor Vacation Club member. Your feedback helps us identify opportunities to improve, and we hope to make your next stay even more memorable. Thank you again for choosing to stay with us and for recommending us to others. We look forward to welcoming you back to Airlie Beach in the near future. Kind regards, The Sebel Whitsundays