Mantra Club Croc Airlie Beach 4 stars

I stayed one night while driving down the coast. The rooms do not have much lighting. My room's door latch didn't work very well and there was no milk in the frig. The back car parking was closed off so needed to carry bags through length of the resort to the room.

Enjoyable

We enjoyed our stay in general. Only thing I wasn't happy with was customer service. The woman with blonde hair in reception was asking to see documents that any other hotel had not asked from us questioning if we are even allowed to be in Queensland state (only police have asked to see these documents from us when crossing the border). Also when letting us know that it is no smoking room, see wanted to know if we are smoking after saying this. In my opinion it should be enough just to mention it. Seemed like she didn't trust us and this did not make us feel welcomed.

Great location & close to everything. We didn’t use any facilities so can’t comment on restaurant or pool etc. Room was on 3rd floor & we had to take 3 flights of stairs which isn’t ideal when your carrying suitcases etc. room was clean & big enough for weekend stay. Shower cubicle way too small but great pressure & temperature. Bed not comfortable as very hard but plenty of pillows provided. Room not serviced during stay of 2 nights but that might be new Covid19 rules (either way it wasn’t explained in advance). Would consider staying again but request room close to lift option or on lower floor & room with bigger shower cubicle.

Had a great time but unhappy the 100 deposit was not refunded

Everything was great. Room was clean,Bed was very cosy .Pool area was delightful and the food was very good as well.. Those steak Sandwiches certainly did the job after a long day. Great location aswell for walking along harbour to Town. We Hope to be back again.

We were disgusted by the treatment of the other guests who we were travelling with. A staff member followed them to their room to inform them they weren't allowed to "party" in their room. They had only just arrived from the pool minutes earlier and didn't even have a chance to make noise. The employee then waited outside the door for a while before a guest opened the door and told him to go away. Had the guests been in the wrong I wouldn't have had an issue but this was so incredibly disrespectful and uncalled for. The ladies working in the restaurant were lovely and the food was nice but I will not be returning to the hotel.

Nice refurbished rooms with a great bed. I got a free upgrade to ocean view . Hotel was clean and the staff very polite. A few drawbacks were the lack of quality towels; towels provided were very old and ragged, no in room coffee machine , this is a standard now, not just motel style coffee sachets. There’s no shower screen so the bathroom gets flooded every time which can be very annoying; also there were no housekeeping at all during my stay (6 nights). Not the best food and overpriced; I had an undercooked prawn pizza $26 and a very small steak sandwich with FIVE! wedges for $24. The blue pina colada was superb by the way.

After dinner we all went to our rooms, knocked on one of our friends doors and said goodnight, and agreed to meet for breakfast in the morning. Our room was 2 doors down, once we got into our room we we’re getting ready to have showers and watch a movie when one of the men that worked there knocked on our doors and told us if we didn’t stop he’d call security. We barely made any noise. He then continued to remain outside of our room for a further 5-10 minutes threatening that he would call security if we didn’t keep it down (we were not by any means being loud at all.) for the money that we spent on the rooms (we had 3) and overall spending around $500 between us on dinner we were not impressed.

I stay here quite often when I go to Airlie Beach. Judi in the dining area is just a ray of sunshine and every thing she does is to perfection. The Staff also on reception are very pleasant and helpful also and they remember my face when I return each time. It is a bit hard for the Kitchen at the moment with not allowing the Buffet for breakfast, but all in all 10/10 from me.

Friendly staff in reception and restaurant.

Great location, and wonderful staff made our stay very enjoyable and relaxing

On arrival our room was not right (bedding arrangement) and straight away the women on the front desk sorted this out and put us in a bigger room, was very helpful and did what she could to ensure the room was right. The stay was lovely, had dinner in the restaurant, the chef came out to make sure we were happy with our meals, friendly staff all round. Nice clean room, would def stay here again.

Excellent

Great service. Nice and relaxing area to unwind and relax