Mercure Paris Montparnasse Pasteur 4 stars

Customer review rating (ALL Rating) 4.2/5 775 reviews

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10 Rue Gager Gabillot, 75015 PARIS, France

Description

Hotel extras

  • Stylish and modern rooms for families

  • Less than 15 minutes from Gare Montparnasse

  • Private and secure parking lot

  • Access to metro lines 6 and 12: Vaugirard and Pasteur stations

  • Easy access to Roissy CDG and Orly airports

Our accommodation(s)

Hotel location

Mercure Paris Montparnasse Pasteur

10 Rue Gager Gabillot
75015 PARIS
France

GPS:48.837623, 2.306393

Telephone
Fax +33 1 44 19 29 39

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ANTIDOTE

"L'Antidote" offers an immersive experience on the theme of Louis Pasteur under a superb glass roof. Enjoy cocktails and refreshing drinks, ideal after a day of work or sightseeing in the City of Light.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  775 reviews

TripAdvisor Rating  3.5/5  47 reviews

Uncompassionate and rigid customer service

Customer review rating 0.5/5

Wannaku R. Families - Confirmed reviews ALL

I had an incredibly disappointing experience with this hotel. Due to unforeseen visa issues, I was unable to travel on my originally booked dates. I reached out to the hotel, explaining my situation and kindly requested to change my reservation dates. Unfortunately, I was met with a shockingly unhelpful and uncompassionate response. Unlike two other hotels I had booked with, which immediately agreed to adjust my dates with no hassle, this hotel outright refused to accommodate me in any way. Their refusal felt not only dismissive but inhumane, as they showed no understanding of the circumstances. I expected a hotel that values its guests to show at least a modicum of flexibility, especially in situations beyond a traveler’s control. This experience has left me with a very negative impression of their policies and customer service attitude. I would advise other travelers to consider other options—especially those that prioritize kindness and understanding.

Dear Wannaku, We are truly sorry to hear about your disappointing experience with us. We sincerely apologize for any inconvenience caused by the lack of flexibility in adjusting your reservation dates. Please know that we will address this matter internally to ensure a more compassionate approach in the future. We understand the importance of guest satisfaction and aim to improve our customer service to provide a better experience for all our guests. We appreciate your feedback and will take it into consideration to enhance our policies and service attitude. Thank you for bringing this to our attention. Warm regards, Mercure Paris Montparnasse Pasteur

A room for the familly

Customer review rating 4.5/5

Regis Families - Confirmed reviews ALL

not so easy to find a room for us 4, a familly with 2 big 17 years old sons. This hotel room was fine, enough space, confortable beddings, even the sofa bed was large and had a good mattress, and on top of that a nice view on Paris roofs and Eiffel tower.

Dear Regis, Thank you for choosing Mercure Paris Montparnasse Pasteur for your family stay. We are delighted to hear that you found our room spacious and comfortable ! Providing a cozy and accommodating environment for families is important to us. We appreciate your feedback and hope to welcome you back for another enjoyable stay. Warm regards, Mercure Paris Montparnasse Pasteur

Location was good, overpriced for quality of room

Customer review rating 2.0/5

Rreid Business - Confirmed reviews ALL

Location good, staff friendly, overpriced for the standard of room.

Dear Mr R., thank you for your feedback. We are glad that you liked our staff. We strive to provide a comfortable stay for our guests. We will take your comments into consideration. Best regards, Mercure Paris Montparnasse Pasteur

Nice cozy hotel

Customer review rating 4.5/5

K N. Business - Confirmed reviews ALL

Hotel is located in a nice neighborhood, pretty safe and not far from metro station (around 5 min walk). There are some restaurants around in case guests are hungry. Hotel is decorated nicely, room size is a bit tight no space to put down the baggage and leave it there. Breakfast is enough to satisfy everyone though choices are limited. Staff are nice and friendly.

Dear K N., thank you for choosing Mercure Paris Montparnasse Pasteur. We are delighted to hear that you found our hotel cozy and enjoyed our nice neighborhood. Your kind words about our staff are truly appreciated. We have noted your feedback regarding the room size and breakfast choices for our future improvements. We hope to welcome you back soon for another enjoyable stay. Warm regards, Mercure Paris Montparnasse Pasteur

Mediocre, like a budget 3*.

Customer review rating 3.0/5

Nikolai Couples - Confirmed reviews ALL

The hotel feels cheap, nowhere near 4 stars: low ceilings, room doors made of painted MDF, thin walls with no soundproofing, rooms themselves really small - it is hard to move around, mould in the bathroom. At breakfast, we waited 15 minutes as the coffee machine didn’t work and there was no service personnel around; we had to go to the reception and ask for someone to empty the ground coffee tray. Add to that a safety deposit higher than the final bill, and you get a picture: a hotel that does not like you, does not trust you and wants to cut costs at your expense.

Dear Nikolai, Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your comments regarding room facilities and breakfast service have been duly taken into account, and we will address these issues internally. Please accept our apologies for any inconvenience caused during your stay. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we missed you in your case. About the deposit, we apply this rule for each of our clients, it is not a lack of confidence but a procedure to have a guarantee. Your feedback is valuable to us as we work to improve our services. We hope to have the opportunity to welcome you again in the future and provide you with a better experience. Warm regards, Alexis Mercure Paris Montparnasse Pasteur

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Other web-users rate our hotel

  • 387 reviews 8.2/10 Location
  • 671 reviews 6.3/10 Room
  • 594 reviews 8.6/10 Service
  • 299 reviews 8.1/10 Breakfast
  • 246 reviews 6.1/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.