Novotel Muscat Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 399 reviews

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Description

Hotel extras

  • Spacious rooms and suites with stylish decor

  • Central location on Al Maaridh Street

  • 2 unique dining experiences

  • 6 flexible meeting and conference rooms and a ballroom

  • Fully-equipped gymnasium, outdoor swimming pool and steam rooms

Our accommodation(s)

Hotel location

Novotel Muscat Airport

Al Maardih Street, Seeb, Muscat Oman
111 MUSCAT
Oman

GPS:23.585223, 58.300481

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  399 reviews

TripAdvisor Rating  4.5/5  897 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Reeshab D. Couples - Confirmed reviews ALL

Only two points to note. 1. We wanted a non smoking room but they were unavailable. 2. The bathroom sink tap is not aligned, causing spillage all over the counter and floor.

Dear Reeshab D., Thank you for your positive feedback. We appreciate your comments regarding the availability of non-smoking rooms and the issue with the bathroom sink tap. Your observations are valuable to us as we continually strive to enhance our guest experience. Best regards, Novotel Muscat Airport

Customer review rating 5.0/5

Ljiljana S. B. Business - Confirmed reviews ALL

Well-located property offering comfortable accommodation suited to business travellers. The buffet breakfast is of good quality with ample selection. Rates are reasonable relative to the standard provided. Staff are notably friendly and service-oriented.

Dear Ljiljana S. B., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you found our location convenient and our accommodations comfortable. It is also wonderful to know that you enjoyed the breakfast selection and appreciated our friendly staff. Best regards, Novotel Muscat Airport

Customer review rating 5.0/5

Richard C. Business - Confirmed reviews ALL

The service from reception, all the restaurants and houskeeping were exceptional. A special thank you to Khamis, who could not have been more helpful and his service was over and above. Pawani was also exceptionally helpful in the restaurant. I was very impressed!!

Dear Richard C., Thank you for your kind words regarding your recent stay at Novotel Muscat Airport. We are delighted to hear that our team provided you with exceptional service and made you feel like family. Your appreciation for Khamis and Pawani's efforts will be shared with them, as they exemplify our commitment to guest satisfaction. We look forward to welcoming you back in the future. Best regards, Novotel Muscat Airport

Customer review rating 5.0/5

Hussein J. Families - Confirmed reviews ALL

Very pleasant people and very congenial

Dear Hussein J., Thank you for your kind words regarding our location and the hospitality of our team. We are delighted to hear that you had a pleasant experience at Novotel Muscat Airport. Your feedback is greatly appreciated. Best regards, Novotel Muscat Airport

Customer review rating 3.5/5

Manan S. Families - Confirmed reviews ALL

1. During checkin there was no mention of breakfast inclusion, we had to show our booking and almost after 15 minutes the staff allowed us free breakfast based on our booking but it was not showing in thier system. 2. Even though we are platinum members we were charged for late checkout at 6 , first 13 rial was quoted when we enquired from the room and when we went to pay they asked us to pay 15 rial was asked. It is a small difference, but all this above shows that your booking system is broken or the staff just makes up thier mind on go, about should we allow free breakfast, how much should we charge for late check out. 3. The breakfast was good. 4. The mirror in the bathroom was old and discoloured 5. Smart tv is not there in the room, today everyone likes watching netflix , amazon, you tube. 6. Also for pre authroization for room service they wanted to block 200 rials for 4 nights which i thought was very steep. I was ready to authorize upto 50 rials and also told them if the billing is more I will pay at check out. This made me feel that you do not trust your frequent customers, that they will make balance payment at check out. 7. The staff was otherwise courteous and well mannered.

Dear Manan S., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights as they help us improve our services. I apologize for any confusion experienced during your check-in concerning breakfast inclusion. We strive to ensure our policies are clearly communicated, and I regret that this was not your experience. Regarding the late checkout charge, I understand how discrepancies can be frustrating, and I appreciate you bringing this to our attention. I am pleased to hear that you enjoyed the breakfast and found our staff courteous and well-mannered. However, I acknowledge your concerns about the bathroom mirror and the absence of a smart TV in your room. We are continually assessing our facilities to enhance our guests' experiences. As for the pre-authorization policy, please be assured that it is designed to ensure a seamless stay for all our guests. We value your loyalty as a platinum member and appreciate your understanding. Thank you once again for your valuable feedback. We hope to welcome you back in the future. Sincerely, Novotel Muscat Airport

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Other web-users rate our hotel

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  • 254 reviews 9.5/10 Vibe

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