Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.2/5 1,749 reviews

Swissôtel Al Murooj Dubai - Image 1
Swissôtel Al Murooj Dubai - Image 2
Swissôtel Al Murooj Dubai - Image 3
Swissôtel Al Murooj Dubai - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

Our accommodation(s)

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,749 reviews

TripAdvisor Rating  4.5/5  6,698 reviews

Certificate of excellence 2023

A amazing holiday in swissotel almurooj dubai five star 🌟 hotel one of the best in dubai

TripAdvisor rating 4.0/5

abdoulc91 TripAdvisor review

My stay at swissotel almurooj dubai was amazing experience, the hotel is very good, close to the dubai mall ,the rooms are very clean and the service is very quick, I enjoy my stay at the hotel and I will like to say a big thank you to some of the staff sumeet the night manager was so helpful and a gentleman Peter at the front desk. House keeping team also doing great job .I will recommend swissotel almurooj dubai to all my friends and family .they make my holiday amazing

Dear Mr. Abdoulc, Thank you for posting your review about Swissotel Al Murooj Dubai on TripAdvisor. We are glad to read from your review that our property was one of the best hotels that you had ever stayed in. We are happy to hear that you found our services to be outstanding and our colleagues were genuinely friendly and helpful in particular to Sumeet and Peter. I will be sure to share your comments with the team. Thank you once again for recommending our property and I look forward to welcoming you back. Kind regards, Amro Nagah General Manager

Unforgettable trip with family

TripAdvisor rating 5.0/5

Himanshikhanna Solo travel - TripAdvisor review

I cannot say enough good things about my stay at Hotel. From the moment I walked through the door, I was impressed by the impeccable service and attention to detail by Peter and Malik. The room was spacious, clean, and beautifully appointed, offering a cozy haven amidst the bustling city. The hotel's restaurant exceeded my expectations with its delicious cuisine and attentive staff. I left feeling refreshed and rejuvenated, already planning my next visit. Thank you to the entire team at Swiss Hotel for an unforgettable experience!"

Dear Mr. Himanshikhanna, Thank you very much for your wonderful review of your recent holiday with us at Swissotel Al Murooj Dubai. It is with much pleasure I read your kind acknowledgment of our warm hospitality, exquisite facilities and especially the culinary experience. Here in Swissotel Al Murooj Dubai, we strive to make sure that every guest leave the Hotel with good memories to take home and to make them come back and stay with us again. I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and look forward to welcoming you back to Swissotel Al Murooj Dubai in the future. Sincerely, Amro Nagah General Manager

Excellent

TripAdvisor rating 5.0/5

iskenderordek Families - TripAdvisor review

I came for vacation for fews days , and I choose this hotel to stay because of highly recomendation very near to Dubai Mall and it was great stay , I really like this hotel , the staff service are friendly and very helpful Thank you Thin, Mayar and Supriya from FO

Dear Mr. Iskenderordek, Thank you for taking the time to post your review following your recent visit to Swissotel Al Murooj Dubai on TripAdvisor. We are truly delighted to note that you thoroughly enjoyed your visit to the hotel. Thank you so much for recommending our colleagues for their friendliness, helpfulness and attentiveness throughout all departments which made your stay a perfect one. Your recognition of Thin, Mayar, and Supriya is highly appreciated. It is always with pride that I personally share with my colleagues such kind praise for their efforts to exceed guests expectations and provide a truly personalized service on all occasions. With thanks once again, and we look forward to the opportunity of welcoming you back to Swissotel Al Murooj Dubai in the very near future. Kind regards, Amro Nagah General Manager

Great experience and friendly staff

TripAdvisor rating 5.0/5

Ashish P TripAdvisor review

Very nice and welcoming stay, excellent facilities and wonderful staff. Great location too with Dubai Mall just opposite and wonderful views of the Burj. Breakfast in the main restaurant was very nice with lots of options to choose from. The apartment block is a short walk away from the reception but the staff were always available with a buggy to transport us to and from reception upon request.

Avoid this property at all costs!

TripAdvisor rating 1.0/5

249martina249 TripAdvisor review

To be honest, I really can't think of one good thing to say about this property. I booked two apartments for 9 nights to accomodate the 10 family members attending a wedding in Dubai. More specifically I reserved a 2 and a 3 bedroom apartment. In the week running up to our arrival, I was sent a message from the hotel via booking.com to state that my credit card could not be authorised. I was asked to click on a link to submit new credit card details to which I did so. I was then sent a follow up message saying "it was a bug" and that I should refrain from doing so and to contact my bank if I had already done so. I asked for the property to call me urgently to explain and received no such call. Needless to say I was left panicked. Moving on to check in, the lobby was extremly difficult to find. No signage whatsoever. In fact, when we eventually did find it the signage it read "Roda Al Murooj" and not Swissotel as advertised. Finding the parking was equally as frustrating. Once parked, we then went to the apartments. Corridor carpets were heavily soiled with stains and a bad odor accompanied. This continued on into each of the aprtments which have clearly not been upgraded since Al Murooj was completed back in 2000s when it was managed by Rotana. Pretty much everything in the apartment is warn, soiled and unfit in some shape or form. Kitchens and bathrooms are old, cabinetry hanging off hinges and the smell of damp continued into the apartments from the corridor. We ventured to breakfast the next monring in the the main hotel. Another nightmare ensued. No seating, lack of staff, poor food quality and a general lack of hygiene across the board. Crockery, cutlery, glassware all soiled. We were advised by the manager to take breakfast in our own lobby as an alternative going forward. Four of the ten guests in our group were severly sick and are still suffering as a result of the food consumed during our stay. Although these things are diffucult to prove, we would encourage the authorities to inspect the facilites at the restaurants from which we took our breakfast. Day two brought a large thunder storm to Dubai accompanied by extremely heavy rainfall. The balcony drains were plugged, which resulted in the balconies flooding with approximately 6 to 8 inches of water which proceeded to flood the bedrooms. This seemed to be a common issue across the hotel that night and housekeeping were unindated the following morning. Not enough drying and cleaning equipment resulted in the bedrooms being damp which then turned into an unbearable smell by day four. We were given an alternative apartment at this stage, but to be honest it was much of the same. We were also horrified to find out that becasue they were fully booked that another family would be checking into the apartment we had just vacated. Many complaints were made via the reception and finally to the guest services agents that called my room on the last night, but nothing was done. I just relayed a message stating that I would never return - even if they were to pay me. On a final note, the noise polution at the property is unbearable. The glasing is not fit for purpose. One apartment faced the highway and we could hear heavy traffic all night long and the other apartment faced the bar which blared music outdoors till 3am every night. I can only say that I feel somewhat robbed. We paid a large sum of money for the privilege and were violated in return. It was disgusting and I would strongly advise everyone to avoid this property at all costs.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,849 reviews 9.6/10 Location
  • 2,903 reviews 7.2/10 Room
  • 6,969 reviews 9.3/10 Service
  • 33 reviews 5.5/10 WiFi
  • 1,467 reviews 8.9/10 Food
  • 1,319 reviews 7.1/10 Cleanliness
  • 1,093 reviews 8.3/10 Breakfast
  • 45 reviews 9.2/10 Beach

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai