Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.3/5 1,697 reviews

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Description

Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

Our accommodation(s)

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,697 reviews

TripAdvisor Rating  4.5/5  6,996 reviews

Certificate of excellence 2023

Disappointed and disastrous

TripAdvisor rating 1.0/5

Mahda T Families - TripAdvisor review

The hotel is filthy and bad smelly… Reception team had a very bad attitude and they were not helpful.. The hotel is not even 1 star much less 5!!!!! I wonder who rated such a hotel as part of 5 star segment… Chairs are dirty… sofa is full of stain… smells sewage in the room Broken lamps Dirty windows… what a disaster

6 Weeks of Great Hospitality Service at the SwissOtel Murooj Dubai

TripAdvisor rating 5.0/5

BillS3852 TripAdvisor review

I just spent 6 weeks at Swissotel Al Murooj Dubai for business. The hotel is perfectly located just 300 meters from Dubai Mall. Its a great hotel for leisure or business. The food and beverage staff are doing a great job, especially the four ladies working at the Circle Cafe in the lobby. If you are staying for business, the team working in the business center is the best I've seen for business support services, especially Niko, Zoya and Karen - copies, scanning, email follow-up and coordination of meetings - is all very good. Mr. Badul leads a great team in the housekeeping department. Errol or Enrol, and Khin did a fabulous job keeping my room clean, sheets fresh, and plenty of towels. The best part was when housekeeping would come back around 6:00pm for touch-up service to replace any used towels with fresh for the evening. The restaurant is currently under construction, but the F&B staff set-up a fabulous breakfast buffet in the Grand Ball Room every morning - including eggs made to order by chefs ready to meet any request. The soft classical music playing each morning in the Grand Ball Room is a good start to every day! For 6 weeks, the Laundry staff consistently delivered my clothes each day on hangars or folded, as ordered, with good communication and friendly service. Overall, the hotel is doing a great job and you will find this hotel is a fabulous place to stay in Dubai. Bill S.

Concierge is Best

TripAdvisor rating 5.0/5

Timur K TripAdvisor review

Hotel and apartment is very clean and tidy its a big apartment room i enjoyed my stay with swissotel al murooj swimming is very nice breakfast is good staff were amazing of front office specially Abdullah doorman and Salim from concierge is amazing.., 🤩🤩

Dear Traveller , Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon. Best regards, Amro Nagah General Manager

Good location, shabby room maintenance!

Customer review rating 1.5/5

Michelle C. Couples - Confirmed reviews ALL

Poor communication by the staff when dealing with room problems.

Dear Michelle C., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect stay

TripAdvisor rating 4.0/5

amal a TripAdvisor review

It was a short stay with my family. But I really recommend this hotel because they were so nice to me to my 2 kids.Especially Thin from guest relations she was so helpful and lovely.Thank you so much for all the staff. And you will get the mall by 5 mins walk

Dear Traveller, We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travellers. We are looking forward to welcoming you back soon. Best regards, Amro Nagah General Manager

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Other web-users rate our hotel

  • 3,106 reviews 9.5/10 Location
  • 3,344 reviews 7.5/10 Room
  • 8,208 reviews 9.5/10 Service
  • 31 reviews 6.2/10 WiFi
  • 1,715 reviews 9.1/10 Food
  • 1,442 reviews 7/10 Cleanliness
  • 1,114 reviews 8.5/10 Breakfast
  • 848 reviews 8.8/10 Pool

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