Novotel Lubumbashi 4 stars

Dear M. Albert K., Thank you for your feedback and for highlighting this matter. At Novotel Lubumbashi, we fully recognize the importance of delivering the benefits associated with Accor Live Limitless (ALL), especially for bookings made directly via ALL.com. Please rest assured that our teams are continuously reminded and trained to acknowledge and apply ALL member benefits accordingly. Regarding room preferences such as high floor allocation, these are indeed granted with priority to eligible members and remain subject to availability at the time of arrival, in line with the program terms and conditions. We sincerely regret if on this occasion the benefit was not proactively communicated or perceived as such. We understand how this may create frustration, and we are reinforcing internal communication to ensure smoother recognition moving forward. Your loyalty is highly valued, and we remain committed to providing a seamless and rewarding experience. Goodbye, Novotel Lubumbashi

Dear Jeannot M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our location and had a pleasant experience overall. We acknowledge your concerns about the power interruptions and appreciate your understanding as we strive to maintain a comfortable environment for all our guests. Goodbye, Novotel Lubumbashi

Dear Kyembe B., Thank you for taking the time to share your positive experience at Novotel Lubumbashi. We are delighted to hear that you found your stay comfortable and restful, and that the check-in process met your expectations. It is wonderful to know that you enjoyed the cleanliness and decor of your room, as well as the beautiful balcony view. We are particularly pleased that the breakfast buffet stood out to you, offering a variety of fresh and flavorful options. It is gratifying to learn that our location contributed to your overall enjoyment, providing both convenience and tranquility. We are also glad that you took advantage of our gym, sauna, and rooftop area, and that you enjoyed the platters and cocktails offered there. Your kind words regarding our comfort, quality, and service are greatly appreciated. We look forward to welcoming you back in the future. Best regards, Novotel Lubumbashi

Dear Lysette K., Thank you for your positive feedback regarding your stay with us. We appreciate your comments about the towels and napkins, as cleanliness is a priority for us. Your observations will be taken into consideration as we continuously strive to enhance our services. Best regards, Novotel Lubumbashi

Dear Ekonge D., Thank you for your kind words regarding your experience at Novotel Lubumbashi. We are delighted to hear that you appreciate our service and find your stays comfortable. Your continued patronage is greatly valued, and we look forward to welcoming you back soon. Best regards, Novotel Lubumbashi