Novotel Lubumbashi 4 stars

Customer review rating (ALL Rating) 4.4/5 316 reviews

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Novotel Lubumbashi - Image 1
Novotel Lubumbashi - Image 2
Novotel Lubumbashi - Image 3
Novotel Lubumbashi - Image 4
01 Avenue Mpala, Quartier Golf, 7010 LUBUMBASHI, Democratic Repub. of Congo

Description

Hotel extras

  • Rooms with a breathtaking view of Lubumbashi and the Lake Kipopo

  • With innovative design

  • A Rooftoop pool bar with a view on the Lake Kipopo

  • A privileged central location, in the heart of the residential Golf area

  • Three distincs culinary experiences

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room overlooking the sea with a double bed for special needs guests

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Views: Lake View
See availabilities

Executive room with 2 single beds and sofa, Free WIFI, cable TV, docking station, Nespresso coffee machine, free mineral water, courtesy trays with tea and coffee, bathroom with shower and eco-friendly ameneties Deep Nature , slippers and bathrobe.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony or Corner Room

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Expresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Executive room with 1 double bed and sofa. Free WIFI, cable TV, docking station, Nespresso coffee machine, free mineral water in room and coffee, bathroom with shower and eco-friendly ameneties Deep Nature, slippers and bathrobe.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony or Corner Room

Max. number of persons
3
Area
From 39 m² / 419 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Expresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Junior Suite with 1 double beds, Free WIFI, cable TV, docking station, Nespresso coffee machine, free mineral water in room, courtesy trays with tea and coffee, bathroom with shower and eco-friendly amenities Deep Nature , slippers and bathrobe.

  • Views:

    Lake View

Max. number of persons
3
Area
From 42 m² / 452 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Expresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Lubumbashi

01 Avenue Mpala, Quartier Golf
7010 LUBUMBASHI
Democratic Repub. of Congo

GPS:-11.65595, 27.45978

Telephone
Fax +243 999 999 999

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 120 rooms
  • One room for people with reduced mobility
  • 5 family rooms
  • 120 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Hotel access

Shuttle

  • FBM Additional charge
  • LUBUMBASHI Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

4 Meeting rooms

Business Center

  • Self service business center

Well-being

Rooftoop pool

  • Outside

Fitness & Sauna

  • On site

Sports and leisure

Golf

  • Nearby
  • Golf course 18 holes
  • Golf course 9 holes
  • Golf course 27 holes

Pedal boat

  • Nearby

Horseback riding Additional charge

  • Nearby

Athletics stadium

  • Nearby

Private beach

  • Nearby

Gym

  • Nearby

Football Additional charge

  • Nearby

Gymnastics course

  • Nearby

Squash court Additional charge

  • Nearby

Bowling Additional charge

  • Nearby

Tennis

  • Nearby

BRASSERIE KIPOPO

Photo out of - BRASSERIE KIPOPO

With its contemporary design and open plan kitchen, enjoy an immersive experience inspired by the culture and American/International cuisine, whose offer addresses the diversity of Novotel guest seeking multi-cuisine food and a wide range of beverages.

Cooking style
International
Classifications & labels
NA
Capacity
70
Accessibility
Accessible service
01 Avenue Mpala, Quartier Golf, 7010 Lubumbashi, Democratic Repub. Of Congo
Telephone +243 844 422 215

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu

With its contemporary design and open plan kitchen, enjoy an immersive experience inspired by the culture and American/International cuisine, whose offer addresses the diversity of Novotel guest seeking multi-cuisine food and a wide range of beverages.

XPRESSIONS

Photo out of - XPRESSIONS

The rooftop bar is for all to indulge in fantastic cocktails, tasty bites and towards sunset: live DJs and a vibrant atmosphere.

Bar Type
BAR
Capacity
68
Accessibility
Accessible service
Telephone +243 844 422 215
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

The rooftop bar is for all to indulge in fantastic cocktails, tasty bites and towards sunset: live DJs and a vibrant atmosphere.

Rooftoop pool and pool bar with a view of Lake Kipopo

With In Balance by Novotel enjoy the view, maintain your balance and keep fit. Recharge your batteries thanks to our free sports equipements and a stunning outdoor pool on the nineth floor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  316 reviews

Customer review rating 2.5/5

Alain M. Solo - Confirmed reviews ALL

Dear Alain M., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed the design and comfort of your room. However, we are truly sorry to hear that your dining experience negatively impacted your overall stay, particularly the quality and tenderness of the meat served. We understand how disappointing it can be when the culinary experience does not live up to expectations, and we sincerely apologize for this. Your feedback has been shared with our Food & Beverage team so that we can review the preparation and quality of our dishes and take the necessary steps to improve. We greatly appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with the experience you were expecting from Novotel Lubumbashi. Warm regards,

Customer review rating 5.0/5

Wezi G. Solo - Confirmed reviews ALL

Dear Wezi G., Thank you for your kind words regarding your experience at Novotel Lubumbashi. We are delighted to hear that your stay was enjoyable. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service. Goodbye and best wishes, Novotel Lubumbashi

Customer review rating 4.0/5

Mahr-kuss B. Business - Confirmed reviews ALL

Dear B., Thank you for sharing your feedback and for highlighting these points. We are pleased to know that, overall, you enjoyed your stay at Novotel Lubumbashi. We sincerely appreciate your comments regarding the size of the work desk and the availability of toothpaste in the bathroom. Your feedback has been shared with our relevant teams as we continue to look for ways to improve our guests' comfort and experience. We hope to have the pleasure of welcoming you back soon and providing you with an even more comfortable stay. Warm regards,

Customer review rating 4.0/5

Eric K. Business - Confirmed reviews ALL

Dear Eric K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable and clean, and we will certainly pass along your appreciation to Scott for his exceptional service. Best regards, Novotel Lubumbashi

Customer review rating 4.0/5

Gisele P. Families - Confirmed reviews ALL

Dear Gisele P., Thank you for your positive feedback. We are delighted to hear that you were pleased with your overall experience at Novotel Lubumbashi. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Lubumbashi

Dear Alain M., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed the design and comfort of your room. However, we are truly sorry to hear that your dining experience negatively impacted your overall stay, particularly the quality and tenderness of the meat served. We understand how disappointing it can be when the culinary experience does not live up to expectations, and we sincerely apologize for this. Your feedback has been shared with our Food & Beverage team so that we can review the preparation and quality of our dishes and take the necessary steps to improve. We greatly appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with the experience you were expecting from Novotel Lubumbashi. Warm regards,

Customer review rating 5.0/5

Wezi G. Solo - Confirmed reviews ALL

I had very nice experience

Dear Wezi G., Thank you for your kind words regarding your experience at Novotel Lubumbashi. We are delighted to hear that your stay was enjoyable. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service. Goodbye and best wishes, Novotel Lubumbashi

Customer review rating 4.0/5

Mahr-kuss B. Business - Confirmed reviews ALL

The only down sides to me is the size of the bedroom's work table; too small. And also no toothpaste in the bathroom.

Dear B., Thank you for sharing your feedback and for highlighting these points. We are pleased to know that, overall, you enjoyed your stay at Novotel Lubumbashi. We sincerely appreciate your comments regarding the size of the work desk and the availability of toothpaste in the bathroom. Your feedback has been shared with our relevant teams as we continue to look for ways to improve our guests' comfort and experience. We hope to have the pleasure of welcoming you back soon and providing you with an even more comfortable stay. Warm regards,

Customer review rating 4.0/5

Eric K. Business - Confirmed reviews ALL

The room was clean, and the bed was very comfortable. A special shout-out to Scott for making my room sparkling clean!

Dear Eric K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable and clean, and we will certainly pass along your appreciation to Scott for his exceptional service. Best regards, Novotel Lubumbashi

Customer review rating 4.0/5

Gisele P. Families - Confirmed reviews ALL

I was pleased overall

Dear Gisele P., Thank you for your positive feedback. We are delighted to hear that you were pleased with your overall experience at Novotel Lubumbashi. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Sujay P. Business - Confirmed reviews ALL

Wonderful experience. Nice and comfortable Room. Great Restaurant and Food choices at the Buffet Extremely helpful Staff at the Reception and Reservations. Shoutout to: Elliel Jessica Gad and Willie / GM Great Team!

Dear Sujay P., Thank you for your kind words regarding your recent stay at Novotel Lubumbashi. We are thrilled to hear that you enjoyed our location, comfortable accommodations, and exceptional service from our staff. Your appreciation will certainly be shared with the team, including Elliel, Jessica, Gad, and Willie. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Cletius S. Business - Confirmed reviews ALL

Excellent, friendly staffs, clean rooms, nice corridors smell, no noisy from other rooms. Novotel, you are Excellent.

Dear Cletius S., Thank you for your kind words regarding our ambience, staff, and cleanliness. We appreciate your feedback and are pleased that your experience met your expectations. Your support inspires us to continue providing excellent service. Best regards, Novotel Lubumbashi

Customer review rating 4.0/5

Patrick L. Business - Confirmed reviews ALL

Calm, clean and well located

Dear Patrick L., Thank you for your kind words regarding your recent stay. We are pleased to know that you found our hotel comfortable, clean, and well-located. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Lubumbashi

Customer review rating 5.0/5

Lufundiso B. N. Business - Confirmed reviews ALL

Very convenient for my meetings

Dear Mr. N., Thank you for your positive feedback regarding your recent stay at Novotel Lubumbashi. We are pleased to hear that you found our location convenient for your meetings, and we hope to welcome you back in the future. Goodbye, Novotel Lubumbashi.

Customer review rating 5.0/5

Aicha M. A. Business - Confirmed reviews ALL

Exquisite.

Dear Aicha M. A., Thank you for your kind words regarding our cleanliness, staff warmth, and location. We are thrilled to hear that you had an exquisite experience at Novotel Lubumbashi. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Novotel Lubumbashi

Customer review rating 5.0/5

Linus N. Business - Confirmed reviews ALL

Very good service and servicescape

Dear Linus N., Thank you for your kind words regarding our service and the overall ambiance of Novotel Lubumbashi. We are delighted to know that you had a brilliant experience with us. Your feedback is greatly appreciated and inspires our team to continue delivering excellent hospitality. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Michael O. S. Business - Confirmed reviews ALL

Perfect

Dear Michael O. s., Thank you for your kind words regarding your experience at Novotel Lubumbashi. We are delighted to hear that you appreciated our prompt service and the ambiance of our hotel. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Glenn M. Couples - Confirmed reviews ALL

Very nice a clean room. The personnel was friendly and helpful during all the stay.

Dear Glenn M., Thank you for sharing your positive experience. We are delighted to hear that you found your room comfortable and appreciated our friendly staff. Your feedback motivates us to maintain our high standards of service. Best regards, Novotel Lubumbashi

Customer review rating 3.5/5

Jonathan B. Couples - Confirmed reviews ALL

Il y avait beaucoup trop de coupure Électriques dans la chambre. Ce qui a énormément perturbé my online meetings. And yes, maybe a client was smoking in a room and the alert was released at 06am advising us to leave immediatly. After checking it was kind of a mistake, but it would really be wise and professionnal to communicate back by the same way that either it was a mistake or the situation is under control. Letting all of us to come down, frightened and telling us that the manager told the personal not to comminicate back and leave the situation like that was very very upsetting. As a high level hotel, there must be a thousand ways to communicate directly into rooms . Thanks.

Cher Jonathan B., Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d'apprendre que vous avez rencontré des coupures électriques dans votre chambre, perturbant ainsi vos réunions en ligne. Nous comprenons l'importance d'une connexion stable pour nos clients et nous prenons en compte vos commentaires pour améliorer ce service essentiel. Concernant l'incident d'alerte au début de la matinée, nous regrettons que la communication n'ait pas été à la hauteur de vos attentes. Nous nous efforçons d'assurer la sécurité et le confort de nos clients, et il est regrettable que vous ayez ressenti une absence de communication adéquate. Vos remarques sont précieuses et seront prises en considération pour affiner nos procédures internes. Nous espérons avoir l'occasion de vous accueillir à nouveau et d'améliorer votre expérience au Novotel Lubumbashi. Cordialement, Novotel Lubumbashi

Customer review rating 4.5/5

Abrahams B. Business - Confirmed reviews ALL

Always warmly welcomed and staff are friendly

Dear Abrahams B., Thank you for your kind words regarding the comfort of your stay and the warm welcome from our staff. We are delighted to hear that you had a positive experience at Novotel Lubumbashi. Goodbye, Novotel Lubumbashi

Customer review rating 4.5/5

Ilunga N. Business - Confirmed reviews ALL

Nice and clean. Friendly staff

Dear Ilunga N., Thank you for your positive feedback. We are delighted to hear that you found our hotel clean and well-located, and that our staff made a favorable impression on you. Your comments are greatly appreciated and motivate us to continue providing excellent service. Best regards, Novotel Lubumbashi

Customer review rating 3.0/5

Mukuna I. Business - Confirmed reviews ALL

Descent but Aircon needs to be fixed

Dear Mukuna I., Thank you for your feedback regarding the air conditioning in your room. We appreciate your comments as they help us improve our services and facilities. We will take note of your concerns and strive to enhance our guests' experience in the future. Best regards, Novotel Lubumbashi

Customer review rating 5.0/5

Morgan D. Business - Confirmed reviews ALL

Good service overally

Dear Morgan D., Thank you for your kind feedback. We are pleased to hear that you enjoyed a comfortable stay and found our service satisfactory. Your positive comments motivate us to continue providing excellent experiences for our guests. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Kapei J. M. K. Business - Confirmed reviews ALL

Extremely satisfied with standard of room; amenities and service

Dear Kapei j. m. k., Thank you for your kind feedback regarding your recent stay. We are thrilled to hear that you were extremely satisfied with the quality of your room, our amenities, and the service provided. Your satisfaction is our priority, and we appreciate your recognition of our efforts. Best regards, Novotel Lubumbashi

Customer review rating 2.0/5

Albert K. Business - Confirmed reviews ALL

Novotel Lubumbashi needs to get his staff to learn and familiarise themselves with the benefits of Accor Live Limitless membership (Especially for a booking made online All.com). Very annoying and embarrassing to have to claim every time for some benefits which supposed to be granted immediately on booking.

Dear M. Albert K., Thank you for your feedback and for highlighting this matter. At Novotel Lubumbashi, we fully recognize the importance of delivering the benefits associated with Accor Live Limitless (ALL), especially for bookings made directly via ALL.com. Please rest assured that our teams are continuously reminded and trained to acknowledge and apply ALL member benefits accordingly. Regarding room preferences such as high floor allocation, these are indeed granted with priority to eligible members and remain subject to availability at the time of arrival, in line with the program terms and conditions. We sincerely regret if on this occasion the benefit was not proactively communicated or perceived as such. We understand how this may create frustration, and we are reinforcing internal communication to ensure smoother recognition moving forward. Your loyalty is highly valued, and we remain committed to providing a seamless and rewarding experience. Goodbye, Novotel Lubumbashi

Other web-users rate our hotel

  • 45 reviews 9/10 Location
  • 108 reviews 8.4/10 Room
  • 228 reviews 9.2/10 Service
  • 68 reviews 9.2/10 Cleanliness
  • 42 reviews 9.5/10 Breakfast

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