Novotel Lubumbashi 4 stars

Customer review rating (ALL Rating) 4.3/5 247 reviews

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Description

Hotel extras

  • Rooms with a breathtaking view of Lubumbashi and the Lake Kipopo

  • With innovative design

  • A Rooftoop pool bar with a view on the Lake Kipopo

  • A privileged central location, in the heart of the residential Golf area

  • Three distincs culinary experiences

Our accommodation(s)

Hotel location

Novotel Lubumbashi

01 Avenue Mpala, Quartier Golf
7010 LUBUMBASHI
Democratic Repub. of Congo

GPS:-11.65595, 27.45978

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE KIPOPO

With its contemporary design and open plan kitchen, enjoy an immersive experience inspired by the culture and American/International cuisine, whose offer addresses the diversity of Novotel guest seeking multi-cuisine food and a wide range of beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  247 reviews

Customer review rating 4.5/5

Glenn M. Couples - Confirmed reviews ALL

Very nice a clean room. The personnel was friendly and helpful during all the stay.

Dear Glenn M., Thank you for sharing your positive experience. We are delighted to hear that you found your room comfortable and appreciated our friendly staff. Your feedback motivates us to maintain our high standards of service. Best regards, Novotel Lubumbashi

Customer review rating 3.5/5

Jonathan B. Couples - Confirmed reviews ALL

Il y avait beaucoup trop de coupure Électriques dans la chambre. Ce qui a énormément perturbé my online meetings. And yes, maybe a client was smoking in a room and the alert was released at 06am advising us to leave immediatly. After checking it was kind of a mistake, but it would really be wise and professionnal to communicate back by the same way that either it was a mistake or the situation is under control. Letting all of us to come down, frightened and telling us that the manager told the personal not to comminicate back and leave the situation like that was very very upsetting. As a high level hotel, there must be a thousand ways to communicate directly into rooms . Thanks.

Cher Jonathan B., Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d'apprendre que vous avez rencontré des coupures électriques dans votre chambre, perturbant ainsi vos réunions en ligne. Nous comprenons l'importance d'une connexion stable pour nos clients et nous prenons en compte vos commentaires pour améliorer ce service essentiel. Concernant l'incident d'alerte au début de la matinée, nous regrettons que la communication n'ait pas été à la hauteur de vos attentes. Nous nous efforçons d'assurer la sécurité et le confort de nos clients, et il est regrettable que vous ayez ressenti une absence de communication adéquate. Vos remarques sont précieuses et seront prises en considération pour affiner nos procédures internes. Nous espérons avoir l'occasion de vous accueillir à nouveau et d'améliorer votre expérience au Novotel Lubumbashi. Cordialement, Novotel Lubumbashi

Customer review rating 4.5/5

Abrahams B. Business - Confirmed reviews ALL

Always warmly welcomed and staff are friendly

Dear Abrahams B., Thank you for your kind words regarding the comfort of your stay and the warm welcome from our staff. We are delighted to hear that you had a positive experience at Novotel Lubumbashi. Goodbye, Novotel Lubumbashi

Customer review rating 4.5/5

Ilunga N. Business - Confirmed reviews ALL

Nice and clean. Friendly staff

Dear Ilunga N., Thank you for your positive feedback. We are delighted to hear that you found our hotel clean and well-located, and that our staff made a favorable impression on you. Your comments are greatly appreciated and motivate us to continue providing excellent service. Best regards, Novotel Lubumbashi

Customer review rating 3.0/5

Mukuna I. Business - Confirmed reviews ALL

Descent but Aircon needs to be fixed

Dear Mukuna I., Thank you for your feedback regarding the air conditioning in your room. We appreciate your comments as they help us improve our services and facilities. We will take note of your concerns and strive to enhance our guests' experience in the future. Best regards, Novotel Lubumbashi

Other web-users rate our hotel

  • 41 reviews 9.3/10 Location
  • 94 reviews 8.9/10 Room
  • 172 reviews 9/10 Service
  • 58 reviews 9.3/10 Cleanliness
  • 36 reviews 8.9/10 Breakfast
  • 7 reviews 8.5/10 Wellness Area
  • 6 reviews 6.7/10 Bar

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