Novotel Lubumbashi 4 stars

Customer review rating (ALL Rating) 4.4/5 351 reviews

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Description

Hotel extras

  • Rooms with a breathtaking view of Lubumbashi and the Lake Kipopo

  • With innovative design

  • A Rooftoop pool bar with a view on the Lake Kipopo

  • A privileged central location, in the heart of the residential Golf area

  • Three distincs culinary experiences

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk
  • 3 pers. max
  • 30 m² / 322 sq ft
  • Views: Lake View

Executive room with 2 single beds and sofa, Free WIFI, cable TV, docking station, Nespresso coffee machine, free mineral water, courtesy trays with tea and coffee, bathroom with shower and eco-friendly ameneties Deep Nature , slippers and bathrobe.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony or Corner Room

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Executive room with 1 double bed and sofa. Free WIFI, cable TV, docking station, Nespresso coffee machine, free mineral water in room and coffee, bathroom with shower and eco-friendly ameneties Deep Nature, slippers and bathrobe.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony or Corner Room

Max. number of persons
3
Area
From 39 m² / 419 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Junior Suite with 1 double beds, Free WIFI, cable TV, docking station, Nespresso coffee machine, free mineral water in room, courtesy trays with tea and coffee, bathroom with shower and eco-friendly amenities Deep Nature , slippers and bathrobe.

  • Views:

    Lake View

Max. number of persons
3
Area
From 42 m² / 452 sq ft

Bedding

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system
  • Pulse Air

Working Area

  • Business Desk

Hotel location

Novotel Lubumbashi

01 Avenue Mpala, Quartier Golf
7010 LUBUMBASHI
Democratic Repub. of Congo

GPS:-11.65595, 27.45978

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 120 rooms
  • One room for people with reduced mobility
  • 5 family rooms
  • 120 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Hotel access

Shuttle

  • FBM Additional charge
  • LUBUMBASHI Additional charge

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

4 Meeting rooms

Business Center

  • Self service business center

Well-being

Rooftoop pool

  • Outside
  • On site

Fitness & Sauna

  • On site

Sports and leisure

Golf

  • Nearby
  • Golf course 18 holes
  • Golf course 9 holes
  • Golf course 27 holes

Pedal boat

  • Nearby

Horseback riding Additional charge

  • Nearby

Athletics stadium

  • Nearby

Private beach

  • Nearby

Gym

  • Nearby

Football Additional charge

  • Nearby

Gymnastics course

  • Nearby

Squash court Additional charge

  • Nearby

Bowling Additional charge

  • Nearby

Tennis

  • Nearby

BRASSERIE KIPOPO

With its contemporary design and open plan kitchen, enjoy an immersive experience inspired by the culture and American/International cuisine, whose offer addresses the diversity of Novotel guest seeking multi-cuisine food and a wide range of beverages.

Cooking style
International
Classifications & labels
NA
Capacity
70
Accessibility
Accessible service
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Menu average price: 40.17 € 45 USD

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu

With its contemporary design and open plan kitchen, enjoy an immersive experience inspired by the culture and American/International cuisine, whose offer addresses the diversity of Novotel guest seeking multi-cuisine food and a wide range of beverages.

XPRESSIONS

The rooftop bar is for all to indulge in fantastic cocktails, tasty bites and towards sunset: live DJs and a vibrant atmosphere.

Bar Type
BAR
Capacity
68
Accessibility
Accessible service
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

The rooftop bar is for all to indulge in fantastic cocktails, tasty bites and towards sunset: live DJs and a vibrant atmosphere.

English Breackfast

Rooftoop pool and pool bar with a view of Lake Kipopo

With In Balance by Novotel enjoy the view, maintain your balance and keep fit. Recharge your batteries thanks to our free sports equipements and a stunning outdoor pool on the nineth floor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  351 reviews

Customer review rating 3.5/5

Jean-claude K. Solo - Confirmed reviews ALL

Dear Jean-Claude K., Thank you for sharing your feedback regarding your recent stay. we apologize for the inconvenience you experienced with the accessibility of your room, as well as the delay in service during breakfast. We strive to ensure that all guests are accommodated appropriately and appreciate your understanding that room assignments are based on availability. I also regret that your experience at breakfast did not meet your expectations and understand the importance of timely service, especially when traveling. Thank you for your comments, and we hope to serve you better in the future. Best regards, Novotel Lubumbashi

Customer review rating 1.0/5

Stewart T. Business - Confirmed reviews ALL

Dear Mr. Stewart, Thank you for sharing your feedback. We sincerely regret the frustration and disappointment you experienced during your recent stay, particularly the lengthy wait for your room despite having a confirmed reservation. This is certainly not the level of service we strive to provide, especially to our valued returning guests and ALL Silver members. We also take note of your concerns regarding breakfast quality and variety, as well as the absence of towels in your bathroom. Please accept our apologies for these shortcomings. Your comments have been shared with the relevant teams for review and follow-up, as we remain committed to improving our service standards and overall guest experience. We would welcome the opportunity to address your concerns directly and restore your confidence in Novotel Lubumbashi. Kind regards, Novotel Lubumbashi Management Team

Customer review rating 4.5/5

Beni G. M. Business - Confirmed reviews ALL

Dear Beni G. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team provided you with exceptional service and that you enjoyed our location. Your feedback means a lot to us and motivates our staff to continue delivering excellent hospitality. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Sarah M. Solo - Confirmed reviews ALL

Chère Sarah M., Nous vous remercions pour vos commentaires positifs concernant l'emplacement et l'efficacité de notre service. Votre satisfaction est notre priorité et nous sommes ravis que votre séjour ait été agréable. Cordialement, Novotel Lubumbashi

Customer review rating 5.0/5

Kamango F. I. Couples - Confirmed reviews ALL

Dear Kamango F. I., Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed a comfortable stay and appreciated the dedication and attentiveness of our team. It is particularly rewarding to hear that, as a Platinum member, you felt genuinely valued and well taken care of throughout your experience. At Novotel Lubumbashi, we are committed to providing our guests with a warm, personalized and consistent experience, and your kind words are a great encouragement to our entire team. We look forward to welcoming you back soon for another enjoyable stay with us. Warm regards, Novotel Lubumbashi

Dear Jean-Claude K., Thank you for sharing your feedback regarding your recent stay. we apologize for the inconvenience you experienced with the accessibility of your room, as well as the delay in service during breakfast. We strive to ensure that all guests are accommodated appropriately and appreciate your understanding that room assignments are based on availability. I also regret that your experience at breakfast did not meet your expectations and understand the importance of timely service, especially when traveling. Thank you for your comments, and we hope to serve you better in the future. Best regards, Novotel Lubumbashi

Customer review rating 1.0/5

Stewart T. Business - Confirmed reviews ALL

As long time clients of your hotel, with a booking we were made to wait 3 hours for our rooms . Excuse : Rooms not ready was a lie! Other passengers from commercial flights arrived and got checked in immediately. Digusted with you . Accor silver member.

Dear Mr. Stewart, Thank you for sharing your feedback. We sincerely regret the frustration and disappointment you experienced during your recent stay, particularly the lengthy wait for your room despite having a confirmed reservation. This is certainly not the level of service we strive to provide, especially to our valued returning guests and ALL Silver members. We also take note of your concerns regarding breakfast quality and variety, as well as the absence of towels in your bathroom. Please accept our apologies for these shortcomings. Your comments have been shared with the relevant teams for review and follow-up, as we remain committed to improving our service standards and overall guest experience. We would welcome the opportunity to address your concerns directly and restore your confidence in Novotel Lubumbashi. Kind regards, Novotel Lubumbashi Management Team

Customer review rating 4.5/5

Beni G. M. Business - Confirmed reviews ALL

My stay was wonderful, I was taken good care of by Mr Andy , Madame Mireille, Charlene and Jessica at front desk and Jonathan at the restaurant and the entire team was at our disposal

Dear Beni G. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team provided you with exceptional service and that you enjoyed our location. Your feedback means a lot to us and motivates our staff to continue delivering excellent hospitality. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Sarah M. Solo - Confirmed reviews ALL

Service efficace

Chère Sarah M., Nous vous remercions pour vos commentaires positifs concernant l'emplacement et l'efficacité de notre service. Votre satisfaction est notre priorité et nous sommes ravis que votre séjour ait été agréable. Cordialement, Novotel Lubumbashi

Customer review rating 5.0/5

Kamango F. I. Couples - Confirmed reviews ALL

I admired the whole staff generally for their professionnal skills. I was treated as a real Platnum member with their full attention like in our properties in Europe.

Dear Kamango F. I., Thank you for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed a comfortable stay and appreciated the dedication and attentiveness of our team. It is particularly rewarding to hear that, as a Platinum member, you felt genuinely valued and well taken care of throughout your experience. At Novotel Lubumbashi, we are committed to providing our guests with a warm, personalized and consistent experience, and your kind words are a great encouragement to our entire team. We look forward to welcoming you back soon for another enjoyable stay with us. Warm regards, Novotel Lubumbashi

Customer review rating 3.5/5

Reddy D. Business - Confirmed reviews ALL

Good comfortable hotel, good rooms. I would prefer the shower to heat the water higher than 40 degrees. That is the reason it was not a 10/10 stay.

Dear Reddy D., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our hotel comfortable. Your comments about the shower temperature have been noted, and we appreciate your input as it helps us improve our guest experience. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Jean C. M. Business - Confirmed reviews ALL

Staff members were so nice, very polite and friendly. Room design, gym, I loved it all.

Dear Jean C. M., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort, services, and overall atmosphere of our hotel. Your kind words about our staff and facilities are sincerely appreciated. Best regards, Novotel Lubumbashi

Customer review rating 2.5/5

Alain M. Solo - Confirmed reviews ALL

i found the room really nice and interesting but the only thing killed my stay was food, not really good, meat hard

Dear Alain M., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you enjoyed the design and comfort of your room. However, we are truly sorry to hear that your dining experience negatively impacted your overall stay, particularly the quality and tenderness of the meat served. We understand how disappointing it can be when the culinary experience does not live up to expectations, and we sincerely apologize for this. Your feedback has been shared with our Food & Beverage team so that we can review the preparation and quality of our dishes and take the necessary steps to improve. We greatly appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with the experience you were expecting from Novotel Lubumbashi. Warm regards,

Customer review rating 5.0/5

Wezi G. Solo - Confirmed reviews ALL

I had very nice experience

Dear Wezi G., Thank you for your kind words regarding your experience at Novotel Lubumbashi. We are delighted to hear that your stay was enjoyable. Your feedback is greatly appreciated and serves as motivation for our team to continue providing excellent service. Goodbye and best wishes, Novotel Lubumbashi

Customer review rating 4.0/5

Mahr-kuss B. Business - Confirmed reviews ALL

The only down sides to me is the size of the bedroom's work table; too small. And also no toothpaste in the bathroom.

Dear B., Thank you for sharing your feedback and for highlighting these points. We are pleased to know that, overall, you enjoyed your stay at Novotel Lubumbashi. We sincerely appreciate your comments regarding the size of the work desk and the availability of toothpaste in the bathroom. Your feedback has been shared with our relevant teams as we continue to look for ways to improve our guests' comfort and experience. We hope to have the pleasure of welcoming you back soon and providing you with an even more comfortable stay. Warm regards,

Customer review rating 4.0/5

Eric K. Business - Confirmed reviews ALL

The room was clean, and the bed was very comfortable. A special shout-out to Scott for making my room sparkling clean!

Dear Eric K., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found your room comfortable and clean, and we will certainly pass along your appreciation to Scott for his exceptional service. Best regards, Novotel Lubumbashi

Customer review rating 4.0/5

Gisele P. Families - Confirmed reviews ALL

I was pleased overall

Dear Gisele P., Thank you for your positive feedback. We are delighted to hear that you were pleased with your overall experience at Novotel Lubumbashi. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Sujay P. Business - Confirmed reviews ALL

Wonderful experience. Nice and comfortable Room. Great Restaurant and Food choices at the Buffet Extremely helpful Staff at the Reception and Reservations. Shoutout to: Elliel Jessica Gad and Willie / GM Great Team!

Dear Sujay P., Thank you for your kind words regarding your recent stay at Novotel Lubumbashi. We are thrilled to hear that you enjoyed our location, comfortable accommodations, and exceptional service from our staff. Your appreciation will certainly be shared with the team, including Elliel, Jessica, Gad, and Willie. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Cletius S. Business - Confirmed reviews ALL

Excellent, friendly staffs, clean rooms, nice corridors smell, no noisy from other rooms. Novotel, you are Excellent.

Dear Cletius S., Thank you for your kind words regarding our ambience, staff, and cleanliness. We appreciate your feedback and are pleased that your experience met your expectations. Your support inspires us to continue providing excellent service. Best regards, Novotel Lubumbashi

Customer review rating 4.0/5

Patrick L. Business - Confirmed reviews ALL

Calm, clean and well located

Dear Patrick L., Thank you for your kind words regarding your recent stay. We are pleased to know that you found our hotel comfortable, clean, and well-located. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Novotel Lubumbashi

Customer review rating 5.0/5

Lufundiso B. N. Business - Confirmed reviews ALL

Very convenient for my meetings

Dear Mr. N., Thank you for your positive feedback regarding your recent stay at Novotel Lubumbashi. We are pleased to hear that you found our location convenient for your meetings, and we hope to welcome you back in the future. Goodbye, Novotel Lubumbashi.

Customer review rating 5.0/5

Aicha M. A. Business - Confirmed reviews ALL

Exquisite.

Dear Aicha M. A., Thank you for your kind words regarding our cleanliness, staff warmth, and location. We are thrilled to hear that you had an exquisite experience at Novotel Lubumbashi. Your satisfaction is our priority, and we hope to welcome you back soon. Best regards, Novotel Lubumbashi

Customer review rating 5.0/5

Linus N. Business - Confirmed reviews ALL

Very good service and servicescape

Dear Linus N., Thank you for your kind words regarding our service and the overall ambiance of Novotel Lubumbashi. We are delighted to know that you had a brilliant experience with us. Your feedback is greatly appreciated and inspires our team to continue delivering excellent hospitality. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Michael O. S. Business - Confirmed reviews ALL

Perfect

Dear Michael O. s., Thank you for your kind words regarding your experience at Novotel Lubumbashi. We are delighted to hear that you appreciated our prompt service and the ambiance of our hotel. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Novotel Lubumbashi

Customer review rating 4.5/5

Glenn M. Couples - Confirmed reviews ALL

Very nice a clean room. The personnel was friendly and helpful during all the stay.

Dear Glenn M., Thank you for sharing your positive experience. We are delighted to hear that you found your room comfortable and appreciated our friendly staff. Your feedback motivates us to maintain our high standards of service. Best regards, Novotel Lubumbashi

Other web-users rate our hotel

  • 52 reviews 9.3/10 Location
  • 118 reviews 7.7/10 Room
  • 245 reviews 9.1/10 Service
  • 5 reviews 9.3/10 WiFi
  • 73 reviews 9.3/10 Cleanliness
  • 43 reviews 9.1/10 Breakfast
  • 36 reviews 6.6/10 Comfort
  • 24 reviews 2.8/10 Value

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