Pullman Lubumbashi Grand Karavia

Pullman Lubumbashi Grand Karavia 5 stars

Customer review rating (ALL Rating) 4.0/5 283 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf, Quartier Golf, Commune De Lubumbashi
LUBUMBASHI
Democratic Repub. of Congo

  • By plane

    LUANO INTERNATIONAL At 15km / 9 miles - Shuttle paying

GPS:-11.655877, 27.454753

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LA BONNE TABLE

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Lubumbashi Grand Karavia

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  283 reviews

TripAdvisor Rating  4.5/5  297 reviews

Certificate of excellence 2022

My time at Pullman Lubumbashi Grand Karavia Hotel

TripAdvisor rating 5.0/5

sncube2022 Business - TripAdvisor review

I would say Pullman Lubumbashi Grand Karavia Hotel is one of the best hotels and would not hesitate to recommend anyone to be a Guest. I was quite impressed by the location and hospitality I received from the staff at the hotel despite the language barrier.

Good stay

Customer review rating 4.0/5

Godefroid T. Business - Confirmed reviews ALL

I enjoyed my stay in your Hotel and the overall services were good. Area of improvement: Accelerate the replacement of cutlery at breakfast, in the morning. The service seems to be slow.

Dear Godefroid T., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services (speed of service at the breakfast, maintenance in the room, ...) Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Pullman Lubumbashi Grand Karavia will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Excellent service

Customer review rating 4.5/5

Obert C. (. Business - Confirmed reviews ALL

Though it was a short stay, breakfast in the magnificent restaurant was great, spending an evening close to the pool while sipping Simba beer, was so refreshing!

Dear Obert C., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your review concerning English training will be shared with our head of departments for information and further revision. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Ciza Assistante Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Brief overnight stay

Dear Ncube T., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken good note of your comments regarding the fruit variety and are truly sorry. We will not fail to share your comments with our head of department for information and further revision. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Extraordinary

TripAdvisor rating 5.0/5

Salim_from_Paris Business - TripAdvisor review

The staff is awesome, very nice and available. The pool is big enough and very clean. Restaurant is good but expensive, the menu should be revised with more choices. The breakfast is exceptional and very good.

Dear Salim, Thank you very much for sharing this great review of your recent stay at Pullman Lubumbashi Grand karavia. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Stay was good

Customer review rating 3.0/5

Jean-michel M. Business - Confirmed reviews ALL

Dedicated staffs but the hotel is getting old. There are water leaks and humidity in several places. Repainting is not the solution, the leaking areas should be repaired.

Dear Jean Michel M., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem (room quality, language, ...) and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, TINA CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Well located, good stay and security.

Customer review rating 3.5/5

Peter H. Business - Confirmed reviews ALL

Very good reception and services, keep it up. You need to improve restaurant service, especially room services, sometimes you are not given what you have ordered.

Dear Peter H., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured your comments regarding our Room service has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

It was fantastic

Customer review rating 4.0/5

Adolphe N. K. Business - Confirmed reviews ALL

You are friendly and I like the service

Dear Ngoyi k. Adolphe, We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Reasonable

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Nothing stood out, decent overnight facilities.

Dear Gerhard H., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken good note of your remarks related to the service you received concerneing our WIFI, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Well located

Customer review rating 4.0/5

Doctor Business - Confirmed reviews ALL

It was good, there is a room for improvement

Dear Nndanganeni M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for making us your choice hotel and for your constructive critics concerning the variety of our breakfast buffet, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good stay

Customer review rating 4.5/5

Héritier B. Business - Confirmed reviews ALL

Really appreciate your services. Good welcoming from the entrance of the hotel, A very clean and quiet room for good minds

Dear Heritier B., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned 'Gloria BENDERA). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Standing

Customer review rating 4.0/5

King K. Business - Confirmed reviews ALL

Was good

Dear King K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Customer review rating 3.5/5

Gifty C. Solo - Confirmed reviews ALL

Stay was good. However when we arrived we had to wait for 3hrs before I could enter our bedroom but was given a glass of juice as we waited.

Dear Gifty C., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please be assured your comments regarding the service you received during your check in has been discussed with our Front office manager as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Reasonably and relatively good accommodation.

Customer review rating 3.5/5

Dunstan Business - Confirmed reviews ALL

Good accommodation but very expensive in relative terms with others with similar standards. Meals are average sometimes what was on menu was not prepared as indicated.

Dear Dunstan S., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your review will be shared with our head of departments and taking the appropriate measures to address the problem (Food, wearing mask, accomodation, ...). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Ass. MARKETING MANAGER PULLMAN LUBUMBASHI GRAND KARAVIA

Well located

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Breakfast was perfect I enjoyed for most of my stay. You better adjust food prices for lunch and dinner as well also you should increase varieties especially Africans food.

Dear Joseph Kandege, We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured we have taken good note of your remarks related to the room and restaurant prices and sincerely regret your dissatisfaction, mostly beacuse we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Wake up calls , they forêt to call

Customer review rating 3.0/5

Vick L. Business - Confirmed reviews ALL

Lots of power cuts , on wake up calls , they oftenly forget to call

Dear vicky luanghy, Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately our power provider could not restore the service as swiftly as we would have liked. Please rest assured that we are taking the appropriate measures to address the problem concerning the wake up call and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Ass. MARKETING MANAGER PULLMAN LUBUMBASHI GRAND KARAVIA

Very nice ,

Customer review rating 4.0/5

Voulu M. Business - Confirmed reviews ALL

welcomed guest very exciting.

Dear Voulu Makwelebi, We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially Mirelle, Paul and Yves; as we strive to continuously improve the quality of our services. We follow up our ALLSAFE program and thank you to mention the good wearing of mask for all our team and visitors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Very good

TripAdvisor rating 4.0/5

gaylordkaleta TripAdvisor review

I enjoyed it was a great stay. The place is good. Maybe they need to update the TVs in the room to have some smart TV to make guess more independent. And review their food prices because it actually very expensive.

Dear Gaylord, We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit at Pullman Lubumbashi Grand Karavia Sincerely,

Poor Service - Does not deserve the ‘Pullman’ Brand

TripAdvisor rating 2.0/5

mukunailunga Business - TripAdvisor review

This Hotel is the definition of overpriced Poor Hotel Service! The only exception is a gentleman by the name of Yves at Reception. The Hotel runs a scheme by charging to iron your clothes, and does not provide any iron or board in the room, forcing you to use their service. The Only problem is that you might wait up to one hour to get your shirt back, and be late for meetings. Poor quality of food! I have had better meals on Mining sites in Congo. Poor response to room service after 06.00 PM. The Air-con does not work. The list goes on... In Conclusion, this place should not be called a Pullman Hotel

Dear Mukuna, We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very good surprise

TripAdvisor rating 4.0/5

Ghislain T Business - TripAdvisor review

Very comfortable and spacious rooms, staff kind and caring, very good wifi internet connexion to be secured, excellent diversified breakfast with 100% natural juice. good TV program in french and english

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