Pullman Lubumbashi Grand Karavia Hotel 5 stars

Customer review rating 3.9/5 437 reviews

Pullman Lubumbashi Grand Karavia
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+ 25 Services
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Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LUANO INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
Leisure and activities
  • Pool
  • Fitness centre
  • MassagePaying
  • GolfPaying
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf
Quartier Golf
Commune De Lubumbashi

lubumbashi
democratic republic of congo

Tel: +243995555058

Check-in from 15h00

Check out up to 11h00

  • By plane

    LUANO INTERNATIONAL At 15km / 9 miles - Shuttle paying

GPS :-11.655877, 27.454753

Our accommodations

SUPERIOR ROOM, 1 Queen Size Bed, Garden or Lake View.

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Pool side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

SUPERIOR EXECUTIVE ROOM, Pullman Lounge access, 1 Queen Bed, upper floor,

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft

CLASSIC ROOM, 1 Double Size Bed, Garden or Lake View.

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

CLASSIC ROOM, 2 Single Size Beds, Garden View.

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Courtyard side, Pool side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

LA BONNE TABLE

Type of cuisine: International

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HABANA BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 750

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Lubumbashi Grand Karavia

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

437 reviews

tripadvisor

TripAdvisor Rating 4.0/5

240 reviews

Customer review rating 3.9/5

Kazer Business - 16/03/2020 Confirmed reviews ALL

Apart the early booking and the good price I was granted, which I appreciate, there are some stuff to review in the accommodation: Bed sheets had ink stains, no fridge, no way to switch the TV on, the bathroom needs to be better cleaned. The breakfast is very good and there are plenty options.

Dear Kazer M., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, especially with the TV, Bed sheet, fridge and cleaning of the bathroom. We have referred the matter to the relevant departments and those issues will be attended to. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Beautiful Hotel

Customer review rating 3.9/5

Robert N. Business - 15/03/2020 Confirmed reviews ALL

The hotel is nicely built and I enjoyed the experience of lodging at Pullman. Though in general food is expensive but its worthy it. Unfortunately the safe was not working in room 206. The fault was reported but never got repaired for the whole period of our stay.

Dear Rakhmatzhan K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry to hear that your stay wasn’t as pleasant as expected, especially with the safe. We have referred the matter to the relevant department and this issue will be attended to. Thank you again for sharing your experience, and we hope your next visit will be pleasant than the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Very good

Customer review rating 3.9/5

Papy G. Solo - 12/03/2020 Confirmed reviews ALL

My stay at Pullman was wonderfull!

Dear Papy M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

Completely Dissatisfied

Customer review rating 3.9/5

Jean-michel M. Business - 07/03/2020 Confirmed reviews ALL

the carpet in the bedroom had never been vacuumed and there were signs of mold. it gave off a dust that made me sick. I had to change rooms from the first level to the fifth without change and on my return flight two other customers complained of the same problem. there is an emergency to correct

Dear Jean-Michel M. Casinga, Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; especially with the cleaning of the room, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

The hotel is definitely well located. The location was very convient to me. It was closed to our office.

Customer review rating 3.9/5

Boniface Business - 03/03/2020 Confirmed reviews ALL

I was disappointed that I lost a small keyboard for my iPAD. I thought maybe forgot it at home. I looked for it at my arrival and could not find it. I recalled taking it with me, so it was taken from my room. I think it was taken from the room. Please ask the lady who cleaned my room if she did not take it.

Dear Boniface S., Thank you for choosing the Pullman Lubumbashi Grand Karavia for your latest stay in Lubumbashi. We make our best efforts to offer to our guests the best experience possible. Concerning the small keyboard lost, we will investigate and come come to you shortly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

Good stay

Customer review rating 3.9/5

Mohammed F. M. Business - 26/02/2020 Confirmed reviews ALL

My stay in karavia was good

Dear Farouk m., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

High cost Low value

Customer review rating 3.9/5

Grant P. Business - 23/02/2020 Confirmed reviews ALL

Very disappointing stay. Room was really smelly due to humidity and no way to get fresh air in. Needed to have room key card re-coded every day

Dear Grant P., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations regarding room smelling due to humidity, room key card, ...; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

Good welcome

Customer review rating 3.9/5

Esther N. Business - 21/02/2020 Confirmed reviews ALL

Yes, my stay was good , only one proposition: must change the Window curtains, it has been there for a long Time and Rooms look alike since long time, and not clean proprely ,the Smell in the corridor were very bad ....hope it will be improve next time ... thank you for your attention

Dear Esther N., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem regarding curtains, smell in corridor, ... and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

Well located, clean rooms

Customer review rating 3.9/5

Nathalie Couples - 11/02/2020 Confirmed reviews ALL

The hotel in itself is good, the rooms are clean but some lighting (light bulbs) were not working, some staff members are just flat out rude while others will go the extra mile to make sure that your stay is as comfortable as possible, the check-in, checkout process is kind of slow so more staff should be at reception otherwise it's a nice hotel.

Dear Wivine M., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia
Customer review rating 3.9/5

K S. Friends - 11/02/2020 Confirmed reviews ALL

Was a surprise never expected to get a hotel like that.

Dear Past Karel S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Poor service

Customer review rating 3.9/5

Rohit Business - 03/02/2020 Confirmed reviews ALL

Wifi never worked, only few days and that too intermittently Each day I used to get locked out of my room and had to reboot the keys at the reception One day drinking water was not provided, was finally given after multiple follow ups Next day soap was not provided Next day hand towel was not provided

Dear Rohit M., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we sincerely regret your disappointment with your stay in our Pullman Lubumbashi, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Nice environment

Customer review rating 3.9/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

I enjoy the environment of the Pullman in Lubumbashi. However, I was not comfortable during my stay. The room was extremely warm, making it difficult to sleep. Unfortunately, the windows could not be opened. The staff said the AC had a malfunction and was being repaired, but it was not fixed during my stay.

Dear Mary A., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. Thank you for sharing a review of Pullman Lubumbashi. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

Good

Customer review rating 3.9/5

Muhubiri Solo - 17/01/2020 Confirmed reviews ALL

Everything was excellent (staff from reception to restaurant and bar) except that the carpet needs to be changed

Dear Muhubiri K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken good note of your remarks regarding the carpet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Clean, but lacking

Customer review rating 3.9/5

Steve Business - 16/01/2020 Confirmed reviews ALL

Enjoyed the staff at the Pullman Lubumbashi. The WiFi was very unreliable. The building suffers from a lot of water damage. The lobby ceiling leaks and my room had water damage near the window. The mattress was low quality.

Dear Stephen A., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures regarding maintenance of our bulding and prevent future occurrence. We have taken note about matress quality We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

A cool place to be in with friendly personnel.

Customer review rating 3.9/5

Lucas A. Business - 08/01/2020 Confirmed reviews ALL

A fantastic place to be in with variates of food and drinks to choose from. A conducive atmosphere for all and a cool breeze from the river. I love it at pullsman.

Dear Omolo A., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Poor Service - Does not deserve the ‘Pullman’ Brand

TripAdvisor rating 4.0/5

mukunailunga Business - 02/01/2020 TripAdvisor review

This Hotel is the definition of overpriced Poor Hotel Service! The only exception is a gentleman by the name of Yves at Reception. The Hotel runs a scheme by charging to iron your clothes, and does not provide any iron or board in the room, forcing you to use their service. The Only problem is that you might wait up to one hour to get your shirt back, and be late for meetings. Poor quality of food! I have had better meals on Mining sites in Congo. Poor response to room service after 06.00 PM. The Air-con does not work. The list goes on... In Conclusion, this place should not be called a Pullman Hotel

Satisfied

Customer review rating 3.9/5

Desire I. Business - 30/12/2019 Confirmed reviews ALL

It was great

Dear Desire I., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

very good surprise

TripAdvisor rating 4.0/5

Ghislain T Business - 23/12/2019 TripAdvisor review

Very comfortable and spacious rooms, staff kind and caring, very good wifi internet connexion to be secured, excellent diversified breakfast with 100% natural juice. good TV program in french and english

The best place in Katanga to stay

Customer review rating 3.9/5

Adolphe N. M. Business - 09/12/2019 Confirmed reviews ALL

While my visit at Pullman Lubumbashi Grand Karavia I wa pleased by all your services: particulary your prompt,good accommodation,the area i very calm,quiet and the security is at the top one, I keep it in my mind,all my heart wonderful,perfect place in Katanga I spent good times I wish you to keep the same standard level

Dear Adolphe N., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Mr.

Customer review rating 3.9/5

Nonde M. Business - 07/12/2019 Confirmed reviews ALL

The experience was memorable. Only challenges was fluctuating internet connection at times.

Dear Nonde M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. We are really sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia
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