Pullman Lubumbashi Grand Karavia 5 stars

Customer review rating (ALL Rating) 4.3/5 685 reviews

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Pullman Lubumbashi Grand Karavia - Image 1
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55 Route Du Golf, Quartier Golf, Commune De Lubumbashi, 0 LUBUMBASHI, Democratic Repub. of Congo

Description

Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Our accommodation(s)

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf, Quartier Golf, Commune De Lubumbashi
0 LUBUMBASHI
Democratic Repub. of Congo

GPS:-11.655877, 27.454753

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BONNE TABLE

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  685 reviews

Customer review rating 3.5/5

Roger K. Couples - Confirmed reviews ALL

Very professional staff. Ruth was exceptional at our arrivals. And rooms were cleaned on a daily basis. However, the thing that was deplorable is that during booking, only USD and Euro currencies . The disappointment was that I had to pay extra €184 as I had to pay in Congolese franc. It will be best to have Congolese franc available during booking to avoid surprises. €184 is more than the price of an extra room. Secondly, the hotel is a non smoking hotel. However, for 2 or 3 nights cigarettes smoke was coming into our room either through the vents or other places, sometime early in the morning or late in the night. This was reported to the reception and thankfully it was somehow resolved. Other than this, we really enjoyed our stay and will recommend this place.

Dear Roger K., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Lubumbashi Grand Karavia. I am pleased to hear that you found our staff to be professional, particularly Ruth, and that you appreciated the daily cleaning of your room. I would like to address your concerns regarding the currency options during booking. While we currently accept only USD and Euro, I understand how this can cause unexpected costs. Your suggestion to include Congolese franc as a payment option is appreciated and will be taken into consideration for future improvements. Regarding the issue of cigarette smoke entering your room, I apologize for the inconvenience this caused. Our hotel maintains a strict non-smoking policy, and I am glad to hear that the situation was addressed during your stay. We strive to ensure a comfortable environment for all our guests. We are grateful for your recommendation and hope to welcome you back in the future for an even better experience. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 4.5/5

Papin D. M. Business - Confirmed reviews ALL

As a regular guest, I can confidently say that every stay has been excellent. The staff are consistently attentive, welcoming, and highly professional. I would especially like to recognize Firston Panda and Melissa at reception for their outstanding service, Mary-Rose at the main restaurant for her warm hospitality, and Helene from the laundry for her kindness and professionalism. Their dedication and commitment to guest satisfaction make every visit a truly enjoyable experience.

Dear Papin d. M., Thank you for your kind words and for being a regular guest at Pullman Lubumbashi Grand Karavia. We are delighted to hear that you consistently enjoy excellent stays and appreciate the attentive service provided by our dedicated team members. Your recognition of Firston Panda, Melissa, Mary-Rose, and Helene will undoubtedly motivate them to continue their exceptional work in ensuring guest satisfaction. We look forward to welcoming you back for another enjoyable experience in the future. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 3.5/5

Sabine M. Business - Confirmed reviews ALL

Well located , beautiful outside scenery, I had a room with a beautiful view, The staff was always kind and helpful since I was the wedding planner for an event I had to go in every room where our guests and vendors were, the staff would always be helpful. My disappointment was just the food.

Dear Sabine M., Thank you for your feedback regarding your stay. We are pleased to hear that you found our location and staff to be accommodating during your event planning. However, we regret to learn that the dining experience did not meet your expectations. Your comments are valuable to us, and we will take them into consideration as we strive to enhance our services. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 2.0/5

Yumna A. Business - Confirmed reviews ALL

The staff are almost invisible, I guess out of respect, but not available when I needed. I had no assistance with my suitcases to my room. My room was quite basic for the price. The receptionist didn't answer the phone when I called for assistance. I forgot my towel upon checkout, but the hotel didn't contact me about it. The hotel is quite pricey for what they offer. The Pool area is to die for, absolutely breathtaking and the lounge area around it is lovely.

Dear Yumna A., Thank you for taking the time to share your feedback regarding your recent stay with us. I am pleased to hear that you found your stay comfortable and enjoyed our breakfast offerings, as well as the beautiful pool area. I regret to learn that the level of staff visibility and assistance did not meet your expectations. Our team strives to provide attentive service, and your comments will be taken into consideration for future improvements. I also acknowledge your concern regarding the lack of communication about your towel. While we aim to maintain a high standard of service, we understand that your experience did not reflect this. We appreciate your insights and hope to welcome you back for a more enjoyable stay in the future. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 4.5/5

Morgan D. Business - Confirmed reviews ALL

Smooth check in process

Dear Morgan D., Thank you for your positive feedback regarding your stay. We are pleased to hear that you appreciated our convenient location and ample parking, as well as a smooth check-in experience. Your satisfaction is important to us, and we hope to welcome you again soon. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Other web-users rate our hotel

  • 80 reviews 8.4/10 Location
  • 133 reviews 6/10 Room
  • 272 reviews 8.7/10 Service
  • 6 reviews 8.8/10 WiFi
  • 59 reviews 7/10 Breakfast
  • 52 reviews 5.6/10 Comfort
  • 47 reviews 5.4/10 Amenities
  • 39 reviews 6.9/10 Cleanliness

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