Pullman Lubumbashi Grand Karavia Hotel 5 stars

Customer review rating 3.9/5 608 reviews

ALLSAFE approved hotel

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Pullman Lubumbashi Grand Karavia
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+ 16 Services

Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LUANO INTERNATIONAL Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing Paying
  • Cash machine
  • Porter
Leisure and activities
  • Pool
  • Fitness centre
  • Massage Paying
  • Golf Paying
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf
Quartier Golf
Commune De Lubumbashi
 lubumbashi
democratic republic of congo

Tel: +243995555058

Check-in from 15h00

Check out up to 11h00

  • By plane

    LUANO INTERNATIONAL At 15km / 9 miles - Shuttle paying

GPS :-11.655877, 27.454753

Our accommodation(s)

Our restaurants and bars

LA BONNE TABLE

Type of cuisine: International

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

POOL BAR

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

HABANA BAR

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 750

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Lubumbashi Grand Karavia

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

608 reviews

tripadvisor

TripAdvisor Rating 4.0/5

251 reviews

Very enjoyable stay

Customer review rating 4.0/5

Steve A. Business - 22/06/2021 Confirmed reviews ALL

The food and service was good, room clean and comfortable.

Dear Stephen A., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We always look for ways to improve and your comments are crucial to our future success Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good stay

Customer review rating 4.0/5

Owen D. Business - 16/06/2021 Confirmed reviews ALL

The way your duvet is is very uncomfortable especially where the buttons are. It’s tends to quickly open and it’s disturbs ones sleep

Dear owen D., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken good note of your remarks related to the duvet and apologize for the uncomfortable, we will do our utmost to improve on this aspect of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Marketing Manager Ass. PULLMAN LUBUMBASHI GRAND KARAVIA

Good location

Customer review rating 3.5/5

Faisal S. Business - 14/06/2021 Confirmed reviews ALL

Wonderful service from our waiter Piqué

Dear Mohamed S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially our waiter PIQUET as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Marketing Manager Ass. PULLMAN LUBUMBASHI GRAND KARAVIA
Customer review rating 3.5/5

Petit-skip S. Solo - 08/06/2021 Confirmed reviews ALL

Not enougth towel in the room. and the breakfast not attractive

Dear Petit Skip S., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Pullman Lubumbashi Grand Karavia will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good Stay

Customer review rating 4.0/5

Ghuslain A. Business - 08/06/2021 Confirmed reviews ALL

Staffs are attentive specially at the front desk, good initiative but slowly

Dear Ghuslain A. Kayongo, We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially Pasi & Paul, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA
Customer review rating 4.5/5

Patrick M. Solo - 04/06/2021 Confirmed reviews ALL

Would like to pass my gratitude to the lady who was cleaning my room 520 if not mistaken her name was Dorcas, she was exceptional very helpful and beside that well. Kindly pass my gratitude to her.

Dear M. L., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially DORCAS as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good stay

Customer review rating 3.0/5

Dismus C. Business - 04/06/2021 Confirmed reviews ALL

The lifts and key card are a mess. Back and forth swaps were unnecessary

Dear Dismus B., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Very safe, excellent quality service, all employees very pleasant, from check-in till check out, including bar and restaurant

Customer review rating 4.5/5

P. J. R. 5. Business - 31/05/2021 Confirmed reviews ALL

Stayed for 2 nights, myself, wife and 4 years old kid. Special thanks to Rosie. Only weak point: queen size beds, not king size + leakages in the bathroom. Nothing serious, but for your guidance.

Dear Jean Francois P., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially Rosie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager

Comfortable

Customer review rating 4.5/5

W D. P. Business - 31/05/2021 Confirmed reviews ALL

Lovely

Dear WARREN DU P., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Dir. marketing PULLMAN LUBUMBASHI GRAND KARAVIA

Good stay

Customer review rating 5.0/5

Mohammed F. M. Business - 29/05/2021 Confirmed reviews ALL

Good

Dear Farouk m., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Dir. Marketing PULLMAN LUBUMBASHI GRAND KARAVIA

Efficient service and friendly staff

Customer review rating 4.5/5

Kevin Business - 27/05/2021 Confirmed reviews ALL

Very pleasant. Staff are quick to assist. rooms are well prepared. A friendly relaxed environment...

Dear Kevin G., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially House Keeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Overall experience

Customer review rating 3.5/5

Ray C. Business - 27/05/2021 Confirmed reviews ALL

The overall experience in the rooms was good. The service for dinner was horrible, twice on different dates we made orders and the waiters forgot our food.

Dear RAYMOND C., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Ass. Dir. Marketing PULLMAN LUBUMBASHI GRAND KARAVIA

Enjoyable stay.

Customer review rating 3.5/5

B. I. Business - 17/05/2021 Confirmed reviews ALL

Short overnight stay but enjoyable. Room was clean.

Dear I. B., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken note of your various constructive comments regarding TV and food. Please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Room is good and need better than what we have got

Customer review rating 3.5/5

Alphonse I. M. B. Solo - 16/05/2021 Confirmed reviews ALL

Restaurant was a beat poor and sometimes ,it takes longer for services

Dear Alphonse I., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services (restaurant, wifi, ...). Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Pullman Lubumbashi will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Tina Ciza Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Fine

Customer review rating 4.0/5

Anonymous Business - 14/05/2021 Confirmed reviews ALL

I had a nice experience. Just few things: there was a spider web in the room

Dear Fabiola S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your comments regarding the spide web, will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Pullman Lubumbashi will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Dire need of renovation

Customer review rating 3.0/5

Albert K. Families - 11/05/2021 Confirmed reviews ALL

Very friendly staff from the reception, house keeping, bar and restaurant. Security unprofessional personnel they were letting soldiers walking in the hotel with machine guns(Not ACCORD standard isn't?); outsiders boarding the lift and requesting residents of the hotel to assist them reaching the floors to visit. I have been using this hotel since Zaire time; there is a dire need of renovation from the floor to the ceiling.

Dear Albert K., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Very good

TripAdvisor rating 4.0/5

gaylordkaleta 22/02/2021 TripAdvisor review

I enjoyed it was a great stay. The place is good. Maybe they need to update the TVs in the room to have some smart TV to make guess more independent. And review their food prices because it actually very expensive.

Dear Gaylord, We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit at Pullman Lubumbashi Grand Karavia Sincerely,

Poor Service - Does not deserve the ‘Pullman’ Brand

TripAdvisor rating 2.0/5

mukunailunga Business - 02/01/2020 TripAdvisor review

This Hotel is the definition of overpriced Poor Hotel Service! The only exception is a gentleman by the name of Yves at Reception. The Hotel runs a scheme by charging to iron your clothes, and does not provide any iron or board in the room, forcing you to use their service. The Only problem is that you might wait up to one hour to get your shirt back, and be late for meetings. Poor quality of food! I have had better meals on Mining sites in Congo. Poor response to room service after 06.00 PM. The Air-con does not work. The list goes on... In Conclusion, this place should not be called a Pullman Hotel

Dear Mukuna, We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very good surprise

TripAdvisor rating 4.0/5

Ghislain T Business - 23/12/2019 TripAdvisor review

Very comfortable and spacious rooms, staff kind and caring, very good wifi internet connexion to be secured, excellent diversified breakfast with 100% natural juice. good TV program in french and english

GOOD HOTEL

TripAdvisor rating 4.0/5

Prince O Business - 28/04/2018 TripAdvisor review

Very good hotel with good facilities and superb location.Clean room, good variety of food. Buffet dinner rate a bit on the high side. Very friendly staff. Free water of liter was served everyday. I was treated well and given room upgrade as a gold card member of Le Club Accor.

We are pleased to read you had a pleasant stay. Being a Gold member of the Le Club AccorHotels loyalty programme (LCAH, which is free of charge !), you are very important to us. Free room upgrade, welcome drink, priority desk etc. are only a few of the advantages linked to the loyalty programme. We hope you will soon reach the highest level : Platinum. Though, we love all our guests, we pay indeed a little more attention to the LCAH members and recognize their loyalty to the brands of AccorHotels. Yours sincerely

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