Pullman Lubumbashi Grand Karavia Hotel 5 stars

Customer review rating 4.0/5 421 reviews
Pullman Lubumbashi Grand Karavia
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Room 1

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Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • LUANO INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
Leisure and activities
  • Pool
  • Fitness centre
  • Massage
  • Golf
  • Tennis
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf
Quartier Golf
Commune De Lubumbashi

lubumbashi
democratic republic of congo

Check-in from 15h00

Check out up to 11h00

  • By plane

    LUANO INTERNATIONAL At 15km / 9 miles - Shuttle paying

GPS :-11.655877, 27.454753

Our accommodations

SUPERIOR ROOM, 1 Queen Size Bed, Garden or Lake View.

  • Max. number of persons: 2
  • Area: From 25
  • Views: Pool side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

SUPERIOR EXECUTIVE ROOM, Pullman Lounge access, 1 Queen Bed, upper floor,

  • Max. number of persons: 2
  • Area: From 25
Accessible room

CLASSIC ROOM, 1 Double Size Bed, Garden or Lake View.

  • Max. number of persons: 2
  • Area: From 22
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

CLASSIC ROOM, 2 Single Size Beds, Garden View.

  • Max. number of persons: 2
  • Area: From 22
  • Views: Courtyard side, Pool side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

DELUXE SUITE, 1 Queen Size Bed, Garden or Lake View.

  • Max. number of persons: 2
  • Area: From 70
  • Views: Lake side, Courtyard side, Pool side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities

Our restaurants and bars

LA BONNE TABLE

Type of cuisine: International

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HABANA BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 750

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Lubumbashi Grand Karavia

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

421 reviews

tripadvisor

TripAdvisor Rating 4.0/5

242 reviews

Well located, clean rooms

Customer review rating 4.0/5

Nathalie Couples - 11/02/2020 Confirmed reviews ALL

The hotel in itself is good, the rooms are clean but some lighting (light bulbs) were not working, some staff members are just flat out rude while others will go the extra mile to make sure that your stay is as comfortable as possible, the check-in, checkout process is kind of slow so more staff should be at reception otherwise it's a nice hotel.

Dear Wivine M., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia
Customer review rating 4.0/5

K S. Friends - 11/02/2020 Confirmed reviews ALL

Was a surprise never expected to get a hotel like that.

Dear Past Karel S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Poor service

Customer review rating 4.0/5

Rohit Business - 03/02/2020 Confirmed reviews ALL

Wifi never worked, only few days and that too intermittently Each day I used to get locked out of my room and had to reboot the keys at the reception One day drinking water was not provided, was finally given after multiple follow ups Next day soap was not provided Next day hand towel was not provided

Dear Rohit M., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although we sincerely regret your disappointment with your stay in our Pullman Lubumbashi, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Nice environment

Customer review rating 4.0/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

I enjoy the environment of the Pullman in Lubumbashi. However, I was not comfortable during my stay. The room was extremely warm, making it difficult to sleep. Unfortunately, the windows could not be opened. The staff said the AC had a malfunction and was being repaired, but it was not fixed during my stay.

Dear Mary A., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. Thank you for sharing a review of Pullman Lubumbashi. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

Good

Customer review rating 4.0/5

Muhubiri Solo - 17/01/2020 Confirmed reviews ALL

Everything was excellent (staff from reception to restaurant and bar) except that the carpet needs to be changed

Dear Muhubiri K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken good note of your remarks regarding the carpet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Clean, but lacking

Customer review rating 4.0/5

Steve Business - 16/01/2020 Confirmed reviews ALL

Enjoyed the staff at the Pullman Lubumbashi. The WiFi was very unreliable. The building suffers from a lot of water damage. The lobby ceiling leaks and my room had water damage near the window. The mattress was low quality.

Dear Stephen A., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures regarding maintenance of our bulding and prevent future occurrence. We have taken note about matress quality We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

A cool place to be in with friendly personnel.

Customer review rating 4.0/5

Lucas A. Business - 08/01/2020 Confirmed reviews ALL

A fantastic place to be in with variates of food and drinks to choose from. A conducive atmosphere for all and a cool breeze from the river. I love it at pullsman.

Dear Omolo A., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Poor Service - Does not deserve the ‘Pullman’ Brand

TripAdvisor rating 4.0/5

mukunailunga Business - 02/01/2020 TripAdvisor review

This Hotel is the definition of overpriced Poor Hotel Service! The only exception is a gentleman by the name of Yves at Reception. The Hotel runs a scheme by charging to iron your clothes, and does not provide any iron or board in the room, forcing you to use their service. The Only problem is that you might wait up to one hour to get your shirt back, and be late for meetings. Poor quality of food! I have had better meals on Mining sites in Congo. Poor response to room service after 06.00 PM. The Air-con does not work. The list goes on... In Conclusion, this place should not be called a Pullman Hotel

Satisfied

Customer review rating 4.0/5

Desire I. Business - 30/12/2019 Confirmed reviews ALL

It was great

Dear Desire I., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

very good surprise

TripAdvisor rating 4.0/5

Ghislain T Business - 23/12/2019 TripAdvisor review

Very comfortable and spacious rooms, staff kind and caring, very good wifi internet connexion to be secured, excellent diversified breakfast with 100% natural juice. good TV program in french and english

The best place in Katanga to stay

Customer review rating 4.0/5

Adolphe N. M. Business - 09/12/2019 Confirmed reviews ALL

While my visit at Pullman Lubumbashi Grand Karavia I wa pleased by all your services: particulary your prompt,good accommodation,the area i very calm,quiet and the security is at the top one, I keep it in my mind,all my heart wonderful,perfect place in Katanga I spent good times I wish you to keep the same standard level

Dear Adolphe N., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Mr.

Customer review rating 4.0/5

Nonde M. Business - 07/12/2019 Confirmed reviews ALL

The experience was memorable. Only challenges was fluctuating internet connection at times.

Dear Nonde M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. We are really sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

pitso m.

Customer review rating 4.0/5

Pitso M. Business - 02/12/2019 Confirmed reviews ALL

very excellent

Dear Pitso m., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Customs and clearance Manager

Customer review rating 4.0/5

Antoine M. Business - 25/11/2019 Confirmed reviews ALL

Your house keeping META SENGA was great , everyday I could find my room very amazing and needed to stay there all the time. She deserves to supervise others. I was in room 544

Dear Antoine M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially to META NSENGA as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

Mr

Customer review rating 4.0/5

Mark M. N. Couples - 06/11/2019 Confirmed reviews ALL

Customer Service was very good

Dear Ngoyi m., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

General environnement

Customer review rating 4.0/5

Dr S. Families - 03/11/2019 Confirmed reviews ALL

Good in general, but there is a room for improvement. The hall and the reception ereas have been crowded by lot of people during my stay lately. Hence the sense of uneasiness

Dear Amuri S., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have taken note of your various constructive comments and please be assured that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

A pleasant stay

Customer review rating 4.0/5

Anonymous Business - 19/10/2019 Confirmed reviews ALL

Pleasantly surprised at the quality of the hotel

Dear Ronald K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

perfect!!

Customer review rating 4.0/5

Paul P. Business - 18/10/2019 Confirmed reviews ALL

it was fantastic. I enjoyed every moment. Reception was good at the front desk. attention was perfect in the dinning room.

Dear Paul P., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directeur Général Pullman Lubumbashi Grand Karavia
Customer review rating 4.0/5

S. Solo - 21/09/2019 Confirmed reviews ALL

Excellent service

Monsieur S., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Lubumbashi Grand Karavia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Very good staff all friendly and accomodating

Customer review rating 4.0/5

Jackie B. Business - 17/09/2019 Confirmed reviews ALL

i enjoyed it being in Lubumbashi for the first time. Staff very helpful and friendly and accommodating. love the rooms, very comfortable and spacious. Will go again if ever i go again thanks

Dear Jacqueline B., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to welcoming you again on your next stay. We will share your kind words with our staff which I am sure it will mean a great deal to them. Sincerely, Zak MOUAFIK General Manager/Directeur Général Pullman Lubumbashi Grand Karavia
Our most recent 20 reviews

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