Pullman Lubumbashi Grand Karavia 5 stars

Customer review rating (ALL Rating) 4.0/5 516 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Our accommodation(s)

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf, Quartier Golf, Commune De Lubumbashi
LUBUMBASHI
Democratic Repub. of Congo

GPS:-11.655877, 27.454753

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BONNE TABLE

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  516 reviews

TripAdvisor Rating  4.5/5  337 reviews

Certificate of excellence 2023

Yes

Customer review rating 5.0/5

Thierry N. Business - Confirmed reviews ALL

Well maintain room and breakfast

Dear Thierry N., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas LERAT General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Mediocre stay

Customer review rating 2.0/5

Arvis Business - Confirmed reviews ALL

Hotel is not well maintained. I had cockroaches in my room, AC was not working. And hotel gym is actually outside the hotel territory after approx. 1 km walk

Dear Arvis E., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas LERAT General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Well locted

Customer review rating 5.0/5

Kabwe N. L. Business - Confirmed reviews ALL

I enjoyed your hospitality I have been to soo many big hotels staying with you was a good experience especially in congo. Its amazing 👏 its soo peaceful and secure

Dear kabwe nsofwa l., Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas LERAT, General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Not worth for money

Customer review rating 1.5/5

N. B. K. Business - Confirmed reviews ALL

AC is not working in all the rooms, I stayed in different room on different dates but same result. I suggest to focus on room ambiance and amenities. Drinking water kept in the room also not good. Televisions are very old and not updated.

Dear B K N., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

Good Stay

Customer review rating 3.5/5

Jared M. Solo - Confirmed reviews ALL

There was disruption on the dstv each time there was a power outage. each time i needed a technician to come and reset until I gave up and did not catch up on news

Dear Jared M., We are really sorry to hear that you did not enjoy the experience in our hotel Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services Thank you for making us your hotel of choice and for your constructive criticism. We look forward to welcoming you back and exceeding your expectations in the not too distant future. Sincerely, General Manager/Directeur Général Pullman Lubumbashi Grand Karavia

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Other web-users rate our hotel

  • 80 reviews 9.4/10 Location
  • 202 reviews 4.3/10 Room
  • 284 reviews 8.6/10 Service
  • 16 reviews 7.1/10 WiFi
  • 75 reviews 3.3/10 Comfort
  • 69 reviews 5.5/10 Amenities
  • 62 reviews 5.2/10 Cleanliness
  • 44 reviews 8.8/10 Breakfast

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