Pullman Lubumbashi Grand Karavia Hotel 5 stars

Why do we have to ask for toothpaste and lotion ?

Enjoyed a nice break for 2 nights. Great pool...

Very good

Aircon still not working, after 2 years of complaints

The stay was a test and investigation to upraise the real situation our guests go through at Pullman Karavia and there was little to cheer about.

Good quality of foods in restaurant, no phone working, no good induction about at the arrival in order to avoid disturbance anytime with payment of invoices. The receptionist could tell me to give him a deposit and all invoices will be cutting in.

I felt welcome as the staff were very friendly and helpful.

No comment

The room decor was very hold, the bin did not have a cover. I had to ask for towels and the cleaning time is very late. I had to ask the cleaners to clean my room.

Nice room but the internet and food at the restaurant were not at standard. Think also to replace the bed linen. They are old

Covid probably got worst out of service. Reception was good, o q, paperwork for check in was ready when arrived. Room seemed neglected with stains on ceiling, miniature tv which did not work, toilet got blocked. Meals... no handsanitiser by waiter so if you forgot yours there was no spare to dish out... sat outside, mossies bit to pieces.. again no repelant handy, then they allowed a roving whore to sit outside which tried to make eyecontact while I had meal, ignored her... tbone was 2 small very tough chucksteaks which was not rare as asked. Breakfast was weird with two plates placed in front you... no choice...latte ordered was a plain cocfee. Not a good experience and wont recommend staying in your hotel until numbers are up and Service can be attended to. Good luck

good service and food

I have stayed numerous times at the hotel but this time way a disappointing experience. We booked into a suite for the main reason it has a Jacuzzi bath. The bath had no hot water. The maintenance man came out and despite his efforts was unable to get the bath sorted out. We were the relocated to another suite. This time the Jacuzzi did not work. After running the bath the entire bathroom flooded as there was a leak. The maintenance man came out again to the second room now and despite his efforts was unable to get the bath sorted out. The television in the main bedroom also did not work. Nonetheless, we stayed the night. The following morning we complained again to the reception, they then transferred us to yet another room. Here finally after having to move 3 times to 3 different rooms the problem was finally solved. The menu I feel is lacking in variety as was the breakfast. If I compare to previous stays it was a bitter disappointment. One would expect that during the lock down period maintenance would have been conducted to ensure all is in proper working order before reopening. The staff tried their best to accommodate but I find it unacceptable that that though only staying two nights we had to move three times. No offer was made to reduce the premium on the room or any other alternative despite not having the full use of what we paid for. The suite is charged at a high premium and as such one would expect better service.

The food was good but a little bit expensive. It's not appropriate not to have can open in your rooms. I think you need to emphasize on your tidness bit more. Especially in the lobby

Hi there.. The short stay was fine but couldn't sleep..I had mosquitoes bothering me during the night..so I was force to keep the aircon on the entire night..hope that will be fixed.And I'm used to see a friendly face..a lady of sales and marketing called Alice,the only reason why I chose Pullman everytime am around ,nobody could tell me if she was arround