Pullman Lubumbashi Grand Karavia Hotel 5 stars

Customer review rating 3.9/5 517 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Lubumbashi Grand Karavia
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+ 25 Services
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Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LUANO INTERNATIONALPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
Leisure and activities
  • Pool
  • Fitness centre
  • MassagePaying
  • GolfPaying
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf
Quartier Golf
Commune De Lubumbashi

lubumbashi
democratic republic of congo

Tel: +243995555058

Check-in from 15h00

Check out up to 11h00

  • By plane

    LUANO INTERNATIONAL At 15km / 9 miles - Shuttle paying

GPS :-11.655877, 27.454753

Our accommodation(s)

SUPERIOR ROOM, 1 Queen Size Bed, Garden or Lake View.

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Pool side, Lake View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

SUPERIOR EXECUTIVE ROOM, Pullman Lounge access, 1 Queen Bed, upper floor,Non contractual photo

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft

CLASSIC ROOM, 1 Double Size Bed, Garden or Lake View.

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

CLASSIC ROOM, 2 Single Size Beds, Garden View.

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Courtyard View, Pool side, Lake View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

LA BONNE TABLE

Type of cuisine: International

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HABANA BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 750

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Lubumbashi Grand Karavia

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

517 reviews

tripadvisor

TripAdvisor Rating 4.0/5

244 reviews

Good stay

Customer review rating 3.9/5

Jean-pierre S. Business - 23/12/2020 Confirmed reviews ALL

All requests are responded quickly and will satisfaction of the guest. Thanks

Dear Jean Pierre S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Middle

Customer review rating 3.9/5

Constantin Business - 16/12/2020 Confirmed reviews ALL

Personal are good and respectfull. reception is good. But the building is old. Ceiling is leaking. Breakfast is always the same since 4 years I'm staying to this hotel, no variation, no improvement. At the restaurant I tried to order something (cheaps and steack) but it was so bad. In room, sometimes there is no refrigerator, the wardrobe sometimes block, towels are sometimes missing.

Dear Constantin K., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem concerning the building maintenance, breakfast, speed of service; and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Amazing

Customer review rating 3.9/5

Gloria Business - 15/12/2020 Confirmed reviews ALL

I enjoyed my stay the place was quiet but one thing i didnt have a fridge in my room But over all it was beautiful

Dear Gloria M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sincerly sorry to read your dissatisfaction concerning the missing of the fridge in your room, however we would like to take this opportunity to clarify that we allocate our rooms in accordance with the room category for which you can find a thorough description in our website. The classic room does'nt the fridge, only superior rooms and Executive Suite. For a future occasion we strongly recommend you to visit our website for all the relevant information on the hotel of your choice to make sure that you book the accommodation type that best meets your holiday needs and wishes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Well located

Customer review rating 3.9/5

Eddy Business - 15/12/2020 Confirmed reviews ALL

- Plus points: The Hotel is well located / The staff is professional/ The average quality of service is ok - Minus points: Some walls in the building are wets which suggest a poor maintenance / I saw some insects in the room / The set up of my room was not completed before my arrival /

Dear Eddy K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sincerly sorry to read your dissatisfaction with the building maintenance and sut up in the room; Please be assured that your comments have been shared with the concerned managers so they can make the appropriate adjustments in the areas you mentioned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Well located, friendly atmosphere, excellent services, great cuisine

Customer review rating 3.9/5

Erick S. Business - 14/12/2020 Confirmed reviews ALL

Enjoyed the hospitality at Accor Grand Karavia, secure, friendly, clean, exortic environment. Delicious cuisine, and nice beverages.

Dear Eric S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Good stay

Customer review rating 3.9/5

Dada Business - 12/12/2020 Confirmed reviews ALL

Why do we have to ask for toothpaste and lotion ?

Dear Dada L., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Friendly Hotel

Customer review rating 3.9/5

Clive D. Business - 23/11/2020 Confirmed reviews ALL

Enjoyed a nice break for 2 nights. Great pool...

Dear Clive D., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Good stay

Customer review rating 3.9/5

Yanmas Business - 25/10/2020 Confirmed reviews ALL

Very good

Dear Yanmas Kalama M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia
Customer review rating 3.9/5

Mukuna Business - 20/10/2020 Confirmed reviews ALL

Aircon still not working, after 2 years of complaints

Dear Mukuna I., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address to this problem due to powercuts which of course affects the Airconditionning and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Room 516 had no soap, no clean towel, the shower water draining stagned, Tv going off all by itself now and then, no wifi connection...

Customer review rating 3.9/5

Johnny Business - 16/10/2020 Confirmed reviews ALL

The stay was a test and investigation to upraise the real situation our guests go through at Pullman Karavia and there was little to cheer about.

Dear Johnny K., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem regarding and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager/Directeur Général Pullman Lubumbashi Grand Karavia
Customer review rating 3.9/5

Santos-concorde R. Business - 15/10/2020 Confirmed reviews ALL

Good quality of foods in restaurant, no phone working, no good induction about at the arrival in order to avoid disturbance anytime with payment of invoices. The receptionist could tell me to give him a deposit and all invoices will be cutting in.

Dear Santos R., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem regarding the phone, deposite and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Good stay

Customer review rating 3.9/5

Peter M. Business - 24/09/2020 Confirmed reviews ALL

I felt welcome as the staff were very friendly and helpful.

Dear Peter M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. Thank you very much for leaving these wonderful comments, we are delighted that you enjoyed your stay among us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Good stay

Customer review rating 3.9/5

Henoc Business - 18/09/2020 Confirmed reviews ALL

No comment

Dear Henoc M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Okay

Customer review rating 3.9/5

Lydie Solo - 17/09/2020 Confirmed reviews ALL

The room decor was very hold, the bin did not have a cover. I had to ask for towels and the cleaning time is very late. I had to ask the cleaners to clean my room.

Dear Lydia K., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. We thank you for your feedback however we are very sorry that we didn’t meet your expectations. We work very hard to give our customers the best quality and best service and we sincerely apologise if we let you down, I will share your comments with all our Head of Departments to take the corrective measures to avoid a repeat of your disappointment. We thank you again for taking the time to tell us about your experience and we look forward to welcoming you again on your next trip to Lubumbashi to show the improvements we are making. Sincerely, Manoël Parrent General Manager/Directeur Général Pullman Lubumbashi Grand Karavia
Customer review rating 3.9/5

K. Couples - 14/09/2020 Confirmed reviews ALL

Nice room but the internet and food at the restaurant were not at standard. Think also to replace the bed linen. They are old

Dear Delphin K., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem regarding internet, food and bed linen and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

Not same experience as used to.

Customer review rating 3.9/5

Gerhard Business - 06/09/2020 Confirmed reviews ALL

Covid probably got worst out of service. Reception was good, o q, paperwork for check in was ready when arrived. Room seemed neglected with stains on ceiling, miniature tv which did not work, toilet got blocked. Meals... no handsanitiser by waiter so if you forgot yours there was no spare to dish out... sat outside, mossies bit to pieces.. again no repelant handy, then they allowed a roving whore to sit outside which tried to make eyecontact while I had meal, ignored her... tbone was 2 small very tough chucksteaks which was not rare as asked. Breakfast was weird with two plates placed in front you... no choice...latte ordered was a plain cocfee. Not a good experience and wont recommend staying in your hotel until numbers are up and Service can be attended to. Good luck

Dear Gerhard H., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnès BARNAY General Manager Pullman Lubumbashi Grand Karavia

Good stay

Customer review rating 3.9/5

Anonymous Business - 30/08/2020 Confirmed reviews ALL

good service and food

Dear Alveera S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Disappointing stay

Customer review rating 3.9/5

T P. Couples - 26/08/2020 Confirmed reviews ALL

I have stayed numerous times at the hotel but this time way a disappointing experience. We booked into a suite for the main reason it has a Jacuzzi bath. The bath had no hot water. The maintenance man came out and despite his efforts was unable to get the bath sorted out. We were the relocated to another suite. This time the Jacuzzi did not work. After running the bath the entire bathroom flooded as there was a leak. The maintenance man came out again to the second room now and despite his efforts was unable to get the bath sorted out. The television in the main bedroom also did not work. Nonetheless, we stayed the night. The following morning we complained again to the reception, they then transferred us to yet another room. Here finally after having to move 3 times to 3 different rooms the problem was finally solved. The menu I feel is lacking in variety as was the breakfast. If I compare to previous stays it was a bitter disappointment. One would expect that during the lock down period maintenance would have been conducted to ensure all is in proper working order before reopening. The staff tried their best to accommodate but I find it unacceptable that that though only staying two nights we had to move three times. No offer was made to reduce the premium on the room or any other alternative despite not having the full use of what we paid for. The suite is charged at a high premium and as such one would expect better service.

Dear Thayne Allan P., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem (Bathroom, Air condition, TV) and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager Pullman Lubumbashi Grand Karavia

Good stay

Customer review rating 3.9/5

Sylvie C. N. Business - 19/08/2020 Confirmed reviews ALL

The food was good but a little bit expensive. It's not appropriate not to have can open in your rooms. I think you need to emphasize on your tidness bit more. Especially in the lobby

Dear Sylvie N. C., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially the tidness. We will pay more attention to the Lobby. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

Fine but couldn't sleep..

Customer review rating 3.9/5

Jeje H. Business - 10/08/2020 Confirmed reviews ALL

Hi there.. The short stay was fine but couldn't sleep..I had mosquitoes bothering me during the night..so I was force to keep the aircon on the entire night..hope that will be fixed.And I'm used to see a friendly face..a lady of sales and marketing called Alice,the only reason why I chose Pullman everytime am around ,nobody could tell me if she was arround

Dear JEJE h., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures concerning mousquitos and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Agnes BARNAY General Manager/Directrice Générale Pullman Lubumbashi Grand Karavia

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