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Pullman Lubumbashi Grand Karavia Hotel 5 stars

Customer review rating 3.9/5 645 reviews

ALLSAFE approved hotel

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Pullman Lubumbashi Grand Karavia
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+ 23 Services

Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf
Quartier Golf
Commune De Lubumbashi
 lubumbashi
democratic republic of congo

Tel: +243995555058

Check-in from 15h00

Check out up to 11h00

  • By plane

    LUANO INTERNATIONAL At 15km / 9 miles - Shuttle paying

GPS :-11.655877, 27.454753

Hotel services

LA BONNE TABLE

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 197 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 197 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • FBM Additional charge
    • LUANO INTERNATIONAL Additional charge
  • Parking
    • On site
    • 100 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Piscine
    • Outside
    • On site
  • Complexe de la Plage
    • Nearby
Boutiques/shopping
  • Gift shop/newspaper shop
  • Clothing store
  • Beauty salon

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 750 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Pullman Lubumbashi Grand Karavia

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

645 reviews

TripAdvisor Rating 4.5/5

263 reviews

Customer review rating 3.5/5

Roger R. Business - 13/10/2021 Confirmed reviews ALL

It was ok except for the room service. I ordered a pizza and after 1h, I called back and I was told that they are bringing it then after 30 min I received a call informing me that they have a problem and can’t make a pizza.

Dear Roger R. N., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured your comments regarding the service you received during from our waiter has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Assistant Marketing Manager

wonderful

Customer review rating 4.5/5

Maria T. R. P. Business - 24/09/2021 Confirmed reviews ALL

Magnificent hotel, good food, and excellent service.

Dear Maria Teresa R., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, (specially Albert and Claudio) as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

well located

Customer review rating 4.5/5

Mo… Business - 14/09/2021 Confirmed reviews ALL

good

Dear Morden M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Well located

Customer review rating 5.0/5

Papy G. Solo - 31/08/2021 Confirmed reviews ALL

The most experienced thing at your hotel is the stay and relaxing moment spent during that time.

Dear Papy M., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good stay

Customer review rating 4.0/5

Audiphax K. M. Business - 30/08/2021 Confirmed reviews ALL

I'm feeling good when I'm staying at your hotel .

Dear Audiphax K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Worst stay ever. What a contrast with my many years of experiences

Customer review rating 0.5/5

Sven W. Solo - 29/08/2021 Confirmed reviews ALL

Rude ignorant staff at reception. Incapable at prober and honest communication. Refusal to grant platinum privileges. Forced cash payments and incorrect or non existent refund on room service. Friendly staff in restaurant and kitchen and room cleaning.

Dear Sven W., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem regarding the reception staff, commercial and customer relation training, delivery hot meal, ... and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Acceptable stay

Customer review rating 3.5/5

Constantin Business - 29/08/2021 Confirmed reviews ALL

Our stay there is a recommendation from our administration. It's not our choice. In general it's good but the breakfast menu is still the same.

Dear Constantin K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for your insights regarding our breakfast buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Assistant Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good ambience, serene environment

Customer review rating 2.0/5

Anonymous Business - 28/08/2021 Confirmed reviews ALL

The stay was good and food was great. However this was overshadowed by 2 main aspects: 1. Loss of mobile phone (infinix) from the room which after reporting no feedback was given, 2. Loss of money i.e. discovered dollar $100 bill was missing from money left in the room. This brings into focus trust and security of personal items left in the room.

Dear Ashford K., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem reagrding the missing items (phone and money) and prevent future occurrence. We also spoke with our security manager, he started immediately to investigate and we will come back to you shortly with the feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Very enjoyable stay

Customer review rating 4.0/5

Steve A. Business - 22/06/2021 Confirmed reviews ALL

The food and service was good, room clean and comfortable.

Dear Stephen A., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We always look for ways to improve and your comments are crucial to our future success Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good stay

Customer review rating 4.0/5

Owen D. Business - 16/06/2021 Confirmed reviews ALL

The way your duvet is is very uncomfortable especially where the buttons are. It’s tends to quickly open and it’s disturbs ones sleep

Dear owen D., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken good note of your remarks related to the duvet and apologize for the uncomfortable, we will do our utmost to improve on this aspect of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Marketing Manager Ass. PULLMAN LUBUMBASHI GRAND KARAVIA

Good location

Customer review rating 3.5/5

Faisal S. Business - 14/06/2021 Confirmed reviews ALL

Wonderful service from our waiter Piqué

Dear Mohamed S., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially our waiter PIQUET as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Marketing Manager Ass. PULLMAN LUBUMBASHI GRAND KARAVIA
Customer review rating 3.5/5

Petit-skip S. Solo - 08/06/2021 Confirmed reviews ALL

Not enougth towel in the room. and the breakfast not attractive

Dear Petit Skip S., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Pullman Lubumbashi Grand Karavia will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good Stay

Customer review rating 4.0/5

Ghuslain A. Business - 08/06/2021 Confirmed reviews ALL

Staffs are attentive specially at the front desk, good initiative but slowly

Dear Ghuslain A. Kayongo, We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially Pasi & Paul, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA
Customer review rating 4.5/5

Patrick M. Solo - 04/06/2021 Confirmed reviews ALL

Would like to pass my gratitude to the lady who was cleaning my room 520 if not mistaken her name was Dorcas, she was exceptional very helpful and beside that well. Kindly pass my gratitude to her.

Dear M. L., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially DORCAS as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Good stay

Customer review rating 3.0/5

Dismus C. Business - 04/06/2021 Confirmed reviews ALL

The lifts and key card are a mess. Back and forth swaps were unnecessary

Dear Dismus B., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Ass. Marketing Manager PULLMAN LUBUMBASHI GRAND KARAVIA

Very safe, excellent quality service, all employees very pleasant, from check-in till check out, including bar and restaurant

Customer review rating 4.5/5

P. J. R. 5. Business - 31/05/2021 Confirmed reviews ALL

Stayed for 2 nights, myself, wife and 4 years old kid. Special thanks to Rosie. Only weak point: queen size beds, not king size + leakages in the bathroom. Nothing serious, but for your guidance.

Dear Jean Francois P., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially Rosie. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Marketing Manager

Comfortable

Customer review rating 4.5/5

W D. P. Business - 31/05/2021 Confirmed reviews ALL

Lovely

Dear WARREN DU P., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Ass. Dir. marketing PULLMAN LUBUMBASHI GRAND KARAVIA

Very good

TripAdvisor rating 4.0/5

gaylordkaleta 22/02/2021 TripAdvisor review

I enjoyed it was a great stay. The place is good. Maybe they need to update the TVs in the room to have some smart TV to make guess more independent. And review their food prices because it actually very expensive.

Dear Gaylord, We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit at Pullman Lubumbashi Grand Karavia Sincerely,

Poor Service - Does not deserve the ‘Pullman’ Brand

TripAdvisor rating 2.0/5

mukunailunga Business - 02/01/2020 TripAdvisor review

This Hotel is the definition of overpriced Poor Hotel Service! The only exception is a gentleman by the name of Yves at Reception. The Hotel runs a scheme by charging to iron your clothes, and does not provide any iron or board in the room, forcing you to use their service. The Only problem is that you might wait up to one hour to get your shirt back, and be late for meetings. Poor quality of food! I have had better meals on Mining sites in Congo. Poor response to room service after 06.00 PM. The Air-con does not work. The list goes on... In Conclusion, this place should not be called a Pullman Hotel

Dear Mukuna, We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

very good surprise

TripAdvisor rating 4.0/5

Ghislain T Business - 23/12/2019 TripAdvisor review

Very comfortable and spacious rooms, staff kind and caring, very good wifi internet connexion to be secured, excellent diversified breakfast with 100% natural juice. good TV program in french and english

Our most recent 20 reviews

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