Pullman Lubumbashi Grand Karavia 5 stars

Customer review rating (ALL Rating) 4.2/5 698 reviews

Pullman Lubumbashi Grand Karavia - Image 1
Pullman Lubumbashi Grand Karavia - Image 2
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55 Route Du Golf, Quartier Golf, Commune De Lubumbashi, 0 LUBUMBASHI, Democratic Repub. of Congo

Description

Hotel extras

  • Free WIFI throughout the hotel to stay connected

  • 197 rooms with either a view on a lake or on a tropical garden

  • Restaurant with a terrace facing a swimming pool and a Pool Bar, sunbeds, lounges, deckchairs

  • Quiet hotel, close to a 18-hole Golf course, five minutes away from the city center

  • Beauty, Wellness and Massage parlour to treat you to relaxation

Our accommodation(s)

Hotel location

Pullman Lubumbashi Grand Karavia

55 Route Du Golf, Quartier Golf, Commune De Lubumbashi
0 LUBUMBASHI
Democratic Repub. of Congo

GPS:-11.655877, 27.454753

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA BONNE TABLE

The La Bonne Table restaurant offers à la carte international cuisine, an Express Menu and a generous breakfast which can be enjoyed on the terrace with views of peaceful lake Tshombe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  698 reviews

Customer review rating 4.0/5

Victor L. Business - Confirmed reviews ALL

I did enjoy my stay at the hotel based on the location and the prestige of the hotel however there some points i would like to bring t your attention. I stayed in room 501 for 6 nights, when facing the bed, the right hand side of the mattress was really bad. You can't spend 10 mins on that side. As I was a solo travel, I decided to sleep on the left side which was better. As a business traveller spending the whole day in the field, the breakfast is quite an important element to manage however during the week I spent there I was advised that it is not allowed to take away some croissant or muffins that I can snack on during the day because of the hotel policy. On the day of departure, I had an early flight and the day before I was advised that there will be a take away breakfast station for early travelers which I expected to work as it is at other hotels where they prepare a take away box or wrap for you but on the day, I was presented with a basket of croissant without anything else, no butter, jam or ham, a jar or 2 of flavoured water and a kettle of hot milk. This is more of a seat-in setting than a take away for an early traveler. If i was better advised, I would have maybe ask for room service breakfast before leaving. The bed and breakfast management were the biggest elements that affected my stay. One smaller note was the fact that in the room there is a pencil on the working table instead of a pen and when i needed to take quick note, the pencil lead broke and there is no sharpner in the room so i was left without possibility of taking the note at the time, I had to rush through my stuff to find a pen while someone was waiting for me.

Dear Victor L., We sincerely thank you for taking the time to share your detailed impressions of your stay. We are pleased that you appreciated the location and prestige of our hotel, and we greatly value your constructive feedback. We regret the inconvenience caused by the condition of the mattress in your room and will ensure this is promptly addressed. Your observations regarding the breakfast service, particularly for business travelers and early departures, are very important to us. We fully understand your expectations and will work on improving our offer to provide more practical and suitable options. We also take note of the details you mentioned, such as the availability of writing materials in the room, as we know that these attentions contribute to a smooth and pleasant stay. Your feedback is valuable and will guide us in our ongoing efforts to improve. We hope to have the pleasure of welcoming you again and providing you with an experience that fully meets your expectations. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 4.0/5

Richard C. Business - Confirmed reviews ALL

Overall a pleasant, friendly and comfortable stay. At times the dinner waiter service could be a bit slow. Check in and out times have improved too.

Dear Richard C., Thank you for sharing your impressions. We are delighted to hear that your stay was pleasant and comfortable. We have noted your comment regarding the dinner service and regret that it may have felt slow at times. Please be assured that we are working to improve this aspect to make your dining experience more enjoyable. Your feedback is invaluable in helping us enhance our services. We look forward to welcoming you back soon. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 4.5/5

Ciyamba N. Couples - Confirmed reviews ALL

We were amused and impressed Very nice customer care

Dear Ciyamba N., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the quiet environment and the warm welcome from our staff. Your appreciation of our customer care is truly valued and inspires us to maintain our high standards. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 4.5/5

Mercia S. Business - Confirmed reviews ALL

My stay was really nice, and I enjoyed the service

Chère Mercia S., Nous vous remercions pour vos aimables paroles concernant votre récent séjour au Pullman Lubumbashi Grand Karavia. Nous sommes ravis d'apprendre que vous avez apprécié le service et que votre séjour a été confortable. Vos commentaires sont très appréciés car ils motivent notre équipe à maintenir des normes élevées. Cordialement, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'Entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Customer review rating 4.5/5

Sinkala W. Business - Confirmed reviews ALL

The experience was very good.

Dear Sinkala W., Thank you for your positive feedback regarding your stay. We are delighted to hear that you had a very good experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best regards, Vanessa Eshiba Responsable Qualité & Responsabilité Sociétale de L'entreprise (RSE) - Quality & Sustainability Officer +243(0…2

Other web-users rate our hotel

  • 82 reviews 8.4/10 Location
  • 142 reviews 5.7/10 Room
  • 288 reviews 8.5/10 Service
  • 8 reviews 8.8/10 WiFi
  • 104 reviews 7.1/10 Food
  • 67 reviews 7.7/10 Breakfast
  • 52 reviews 5.5/10 Comfort
  • 51 reviews 5.3/10 Amenities

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