Pullman Lubumbashi Grand Karavia

Dear Gloria N., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem ( and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina Ciza Sales & Marketing Coord. PULLMAN LUBUMBASHI GRAND KARAVIA

Dear Jarvis Pernell G., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Sales & Marketing Coord. PULLMAN LUBUMBASHI GRAND KARAVIA

Dear Fleury K., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry to read the disturbances caused by the air conditionning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Lubumbashi’s area is dealing with an important deficit of power supply. SNEL, which is the national electricity company, is facing two important challenges: 1) Due to lack of water in rivers, the hydroelectric power plants are not able to work on their full capacity. 2) 2 out of 3 supplying lines (low and medium voltages) are under reparations and upgrade works. Unfortunately, all this has an impact on our daily operations; on daytime, we have to face too many power failures. Our generators are on their maximum loading capacity but they cannot absorb and compensate our entire needs. Mainly, it creates dysfunctions on air A/C system. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina CIZA Sales & Marketing Coord. PULLMAN LUBUMBASHI GRAND KARAVIA

Dear Hicham S., Thank you for taking the time to tell us about your experience at the Pullman Lubumbashi Grand Karavia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that your comments have been taken onboard and revised by the entire Management team, and we are taking the appropriate measures to address the problem (reservation office, room equipment, ...) and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tina CIZA Sales & marketing Coord. PULLMAN LUBUMBASHI GRAND KARAVIA

Dear Farouk m., We very much appreciate your comments regarding your stay at the Pullman Lubumbashi Grand Karavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff, specially Franck, Paul, Eugenie as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina Ciza Sales & Marketing Coord. PULLMAN LUBUMBASHI GRAND KARAVIA