Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,325 reviews

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Mackay Harbour, 40 Mulherin Road, 4740 MACKAY, Australia

Description

Hotel extras

  • Relax and take in the picturesque views of the harbour.

  • Only 8mins from the Mackay CBD and a short walk to the beach. Perfect for business or leisure.

  • Perfect for weddings and conferences with unrivalled waterfront views and natural lighting.

Our accommodation(s)

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Hotel location

Mantra Mackay

Mackay Harbour, 40 Mulherin Road
4740 MACKAY
Australia

GPS:-21.1121, 149.224

Telephone
Fax +61 7 4955 4400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LATITUDE 21

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,325 reviews

TripAdvisor Rating  4.1/5  198 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Alan W. Solo - Confirmed reviews ALL

Awesome friendly service, great location and great view. I requested an early check in and received a phone call when room was ready … thanks Guys.

Dear Alan, Thank you for your kind words regarding our friendly service and location. We are delighted to hear that you appreciated the view and the early check-in process. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Mantra Mackay

Customer review rating 4.0/5

Roberto G. Couples - Confirmed reviews ALL

A nice surprise to have a balcony view over the marina. Staff were attentive and helpful. Good proximity to restaurants. Would stay again.

Dear Roberto, Thank you for your kind feedback. We are delighted to hear that you enjoyed the balcony view and found our staff attentive. It is wonderful to know you appreciated our location and that you would consider staying with us again. Best regards, Mantra Mackay

Customer review rating 4.5/5

Paula B. Couples - Confirmed reviews ALL

Room was spacious and clean. Had breakfast both mornings of our stay. The staff we’re friendly, the breakfasts were reasonably priced and the food was delicious

Dear Paula, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your room, our delicious breakfast offerings, and the friendliness of our staff. Your kind words are greatly appreciated. Regards, Mantra Mackay

Customer review rating 2.0/5

Jack H. Couples - Confirmed reviews ALL

We stayed at the Mantra in Mackay for one night. The room 7006 itself was comfortable and nicely appointed, though it did show some signs of age. Check-in was a bit frustrating as the staff initially couldn’t find our booking and had trouble spelling my husband’s name, which caused a short delay. Our room wasn’t ready at 2 pm as advertised, so we had to wait about an hour, but the hotel was accommodating with a late check-out to make up for it. The breakfast was delicious the banana slices were a little under-ripe for my pancakes, but the presentation and taste were lovely. Jack enjoyed the big breakfast and the avocado, feta, and seed toast as well. We appreciated the staff’s willingness to assist and the overall friendly service. A few small issues: the room didn’t have Netflix or streaming options, only digital TV, and the bar selection seemed limited (we only discovered pineapple juice later). Parking access felt a little unsecured, as there was no boom gate. Overall, it was a pleasant stay and the staff were helpful, though some small improvements could make it even better.

Dear Jack, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Mackay. We are pleased to hear that you enjoyed our location, breakfast offerings, and found our staff to be friendly and accommodating. We sincerely apologize for the initial check-in difficulties you experienced. We continuously strive to enhance our service and will review our procedures to ensure smoother operations in the future. We regret that your room was not ready at the designated time and appreciate your understanding as we provided a late check-out. Regarding your concerns with in-room entertainment options and bar selection, we acknowledge your suggestions and will take them into consideration as we assess our amenities. Additionally, we appreciate your feedback about parking access and will evaluate our security measures to enhance our guests' experience. Thank you once again for your comments. We hope to welcome you back for an improved experience in the future. Best regards, Mantra Mackay

Customer review rating 4.0/5

Alicia H. Couples - Confirmed reviews ALL

Our stay at the Mantra was good. The parking was convenient. The ladies at reception were lovely and very helpful. The rooms have a good set up with basic kitchen needs and a small fridge. We found one room had a walk in shower and the other had a bathroom tub shower. One of the air con's said it was set at 25 in the room, but it was icy in there (thankfully she loved it). The TV's have different options in each room, with one of them having access to 7Plus on demand and the other didn't. The pool was beautiful and clean. Unfortunately the coffee at the restaurant was not good at all, very bitter and no amount of sugar helped. We ended up walking down to the coffee shop or the lighthouse fish and chip shop of a morning, as the restaurant coffee wasn't drinkable. Based on the coffee experience, we didn't try the food at Latitude 21. Thankfully there are a few options for food down the road and it was nice walking along the marina. The walk down to the beach is lovely as well. Overall the Mantra was comfortable and we enjoyed our stay.

Dear Alicia, Thank you for taking the time to share your feedback regarding your recent stay at Mantra Mackay. We are pleased to hear that you found your overall experience comfortable and appreciated the convenience of our parking and the assistance from our reception team. We acknowledge your comments regarding the air conditioning and the coffee quality at our restaurant. Your insights are valuable to us as we continually strive to improve our services and offerings. It is good to know that you enjoyed the beautiful pool and the proximity to local dining options and the beach. We appreciate your understanding and hope to welcome you back to Mantra Mackay in the future for another enjoyable stay. Regards, Mantra Mackay

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Other web-users rate our hotel

  • 295 reviews 8.9/10 Location
  • 734 reviews 7.1/10 Room
  • 547 reviews 8.1/10 Service
  • 12 reviews 6.4/10 WiFi
  • 290 reviews 5.3/10 Cleanliness
  • 286 reviews 7.4/10 Food
  • 119 reviews 5.1/10 Amenities
  • 102 reviews 8.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.