Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,092 reviews

Mantra Mackay - Image 1
Mantra Mackay - Image 2
Mantra Mackay - Image 3
Mantra Mackay - Image 4
Mackay Harbour, 40 Mulherin Road, 4740 MACKAY, Australia

Description

Hotel extras

  • Relax and take in the picturesque views of the harbour.

  • Only 8mins from the Mackay CBD and a short walk to the beach. Perfect for business or leisure.

  • Perfect for weddings and conferences with unrivalled waterfront views and natural lighting.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Queen Room with 1 Queen Bed

Photo out of - Superior Queen Room with 1 Queen Bed

The open concept Executive Suite features a combined living and bedroom area, kitchenette, dining table, granite bathroom and private balcony with partial views of the marina precinct. These suites consist of one Queen Bed only.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 52 m² / 559 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Harbour view
  • Most of the accommodation: Balcony
See availabilities

The spacious room features a living area, flat screen TV with cable channels, relaxing spa bath and 2 private balconies with spectacular 180 degree views of the marina and Coral Sea.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 46'/117 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

The open concept room features a combined living and bedroom area, kitchenette, dining table, granite bathroom and private balcony with partial views of the marina precinct.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 72 m² / 775 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mantra Mackay

Mackay Harbour, 40 Mulherin Road
4740 MACKAY
Australia

GPS:-21.1121, 149.224

Telephone
Fax +61 7 4955 4400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 78 rooms
  • 3 rooms for people with reduced mobility
  • 78 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Breakfast

  • Breakfast à la carte

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Outdoor Pool

  • Outside
  • On site
  • Outdoor parking
  • Public
  • 45 parking spaces
  • Parking for a month
  • Parking for a week

LATITUDE 21

Photo out of - LATITUDE 21

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

Cooking style
International
Capacity
50
Accessibility
Accessible service
4740 Mackay, Australia
Telephone +61 7 4955 9400

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

The bar offers poolside and marina views, with a tropical resort vibe. The perfect space for a gourmet BBQ and refreshing beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,092 reviews

Customer review rating 4.0/5

Kareena F. Couples - Confirmed reviews ALL

Thanks for your feedback, Kareena! We're glad you enjoyed your stay and hope to welcome you back again soon. Kind Regards, Mantra Management Team

Customer review rating 5.0/5

Dean B. Business - Confirmed reviews ALL

Thanks, Dean! We really appreciate your continued support and are glad you always enjoy your stays with us. We look forward to welcoming you back again soon! Sincerely, Mantra Management team

Customer review rating 5.0/5

Bogdan T. Solo - Confirmed reviews ALL

Thank you for your wonderful feedback! We're so pleased you enjoyed your stay, the stunning views and all the in-room facilities. We really appreciate the 100/100 rating and hope to welcome you back again soon! Sincerely, Mantra Management Team

Customer review rating 5.0/5

Brett J. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback and the great review of Hotel. We hope to welcome you back very soon! Sincerely, Mantra Management Team

Customer review rating 5.0/5

Shirley R. Couples - Confirmed reviews ALL

Thanks so much for the lovely review! We're glad you enjoyed the marina views, comfortable room and facilities. It's great to hear our team made you feel welcome. We hope to see you again soon! Kindest, Mantra Management Team

Thanks for your feedback, Kareena! We're glad you enjoyed your stay and hope to welcome you back again soon. Kind Regards, Mantra Management Team

Customer review rating 5.0/5

Dean B. Business - Confirmed reviews ALL

I frequently stay at this hotel and it is always a good experience. This is why i keep coming back.

Thanks, Dean! We really appreciate your continued support and are glad you always enjoy your stays with us. We look forward to welcoming you back again soon! Sincerely, Mantra Management team

Customer review rating 5.0/5

Bogdan T. Solo - Confirmed reviews ALL

Good restaurant when opened. Cooking, dishwashing and laundry inside the room a big plus.

Thank you for your wonderful feedback! We're so pleased you enjoyed your stay, the stunning views and all the in-room facilities. We really appreciate the 100/100 rating and hope to welcome you back again soon! Sincerely, Mantra Management Team

Customer review rating 5.0/5

Brett J. Business - Confirmed reviews ALL

Great stay and amazing view from my room

Dear Guest, Thank you for taking the time to share your feedback and the great review of Hotel. We hope to welcome you back very soon! Sincerely, Mantra Management Team

Customer review rating 5.0/5

Shirley R. Couples - Confirmed reviews ALL

Friendly staff and good facilities.

Thanks so much for the lovely review! We're glad you enjoyed the marina views, comfortable room and facilities. It's great to hear our team made you feel welcome. We hope to see you again soon! Kindest, Mantra Management Team

Customer review rating 4.0/5

Andrew S. Business - Confirmed reviews ALL

Staff friendly and helpful. Breakfast very good.

Thanks for the great feedback! We're happy you enjoyed our location, friendly service and breakfast. We really appreciate your support and hope to welcome you back soon! Kindest, Mantra Management Team

Customer review rating 5.0/5

Ray M. Solo - Confirmed reviews ALL

Nothing was a problem for the customer service personnel. The stay, hospitality and service all first class.

Thank you for the wonderful feedback! We're so glad you enjoyed your stay and found our team friendly and helpful. It's great to hear everything was to your satisfaction. We look forward to welcoming you back again soon! Sincerely, Mantra Management Team

Customer review rating 3.0/5

Kroon F. Business - Confirmed reviews ALL

Have requested a response from Mantra re door access problems but am yet to receive this - additionally my app booking details continued to fail so I didn’t even get my complimentary drink - after hours manager was very helpful though

Thank you for your feedback. We're sincerely sorry for the ongoing door access issues and the difficulties you experienced with your booking details and complimentary drink benefit. We also apologise that you have not yet received a response to your previous enquiry. This is not the level of service we aim to provide, particularly to our valued Platinum members. We're pleased to hear our after-hours manager was able to assist and appreciate you bringing these matters to our attention. We hope to have the opportunity to restore your confidence in us on a future visit. Sincerely, Mantra Management Team

Customer review rating 3.0/5

Donald M. Couples - Confirmed reviews ALL

The room was on the western side of the building which was disappointing as we paid for executive room thinking it would have some marina view. I didn’t get member discount, the show screen was covered with lime scale( never seen that in a motel) and one of the towels had dirty marks on it. Our access cards would not work when we tried to get in and had to get them reactivated.

Thank you for your feedback. We’re sorry to hear that aspects of your stay did not meet your expectations. We would like to clarify that the room type provided was the room category booked on your reservation. Your Classic ALL membership was also noted on the booking, and your 5% member discount was applied. We sincerely apologise for the inconvenience caused by the access card issues and appreciate your patience while these were resolved. Thank you for bringing your concerns to our attention, and we hope to welcome you back for a better experience. Sincerely Mantra Management Team

Customer review rating 3.5/5

J. W. J. Business - Confirmed reviews ALL

Understand the motel was booked out. Was allocated an accessible handicap room. It was a large room that was comfy.

Thank you for your feedback! We're glad you found the room spacious and comfortable and that it suited your needs. We appreciate your understanding regarding the room allocation and hope to welcome you back again soon! Sincerely, Mantra Management Team

Customer review rating 4.5/5

Danny W. Business - Confirmed reviews ALL

From start to finish the service is great and they are always happy to help if there is any issues. Use to stay in the city but for some time now this is my go to place and I have also passed that info on to others.

Thank you so much for your continued support and lovely feedback! We're thrilled to hear that Mantra Mackay has become your go to place and that our team consistently makes your stays enjoyable. We really appreciate you recommending us to others. We look forward to welcoming you back again soon! Sincerely, Mantra Management Team

Customer review rating 2.5/5

Sean F. Business - Confirmed reviews ALL

A mixed stay. On arrival an upgraded room was not available, got a silly excuse that all rooms above L3 were fully booked - really? Person at desk did not know tier rules and also charged me twice for my room. Enjoyed my meal at the restaurant, service was also good. Rachel was very helpful with my complaints and sorted out the TV and refund.

Thanks for your feedback! Regards, Mantra Management Team

Customer review rating 5.0/5

Jo W. Couples - Confirmed reviews ALL

Excellent stay, it was a stopover on our way from Gladstone to airlie beach, wished we could afford the time to have more days.

Thanks so much for the lovely review! We're delighted you enjoyed your stay and our location. Hopefully next time you can stay a little longer and enjoy more of what Mantra Mackay has to offer. Safe travels and we hope to see you again soon! Sincerely, Mantra Management Team

Customer review rating 5.0/5

Gloria M. Couples - Confirmed reviews ALL

We love mantra harbour mackay. it is only 15 mins from where we live and we enjoy our stays down there.

Customer review rating 3.5/5

Neil M. Business - Confirmed reviews ALL

Rooms need some attention, my room key wouldn't work had to go back to reception twice, cupboard door jammed and would only half open and close, room needed a good clean, staff in restaurant at breakfast time need some more training

Customer review rating 5.0/5

Judith W. Families - Confirmed reviews ALL

Our stay was great, reception staff very friendly and helpful.

Customer review rating 4.5/5

Johannes J. C. Business - Confirmed reviews ALL

Business Stay

Dear Johannes, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mantra Management Team

Customer review rating 3.5/5

Jamie T. Business - Confirmed reviews ALL

Kitchenette facilities are minimal. Only one small saucepan, no frypan. When asked to be given one, staff ignored the request. Otherwise loved the hotel

Customer review rating 4.5/5

Susan M. Friends - Confirmed reviews ALL

Good

Customer review rating 4.5/5

Craig G. Business - Confirmed reviews ALL

Stop over on way back home to Brisbane. Was comfortable, had a drink in the lobby area and bed was very comfortable after travelling from Cairns with work along the way. Will be back to stay here again.

Thank you for your wonderful feedback. We're delighted to hear that you enjoyed our harbour-side location, comfortable room, and great value for money. It's lovely to know you could relax with a drink in our lobby and enjoy a comfortable night's rest after your travels from Cairns. We truly appreciate your kind words and look forward to welcoming you back on your next trip. Sincerely, Mantra Management Team

Other web-users rate our hotel

  • 266 reviews 8.6/10 Location
  • 613 reviews 6.9/10 Room
  • 426 reviews 7.9/10 Service
  • 17 reviews 5.6/10 WiFi
  • 232 reviews 5/10 Cleanliness
  • 104 reviews 8/10 Breakfast
  • 76 reviews 5.5/10 Value
  • 26 reviews 3.8/10 Bar

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