Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,095 reviews

Mantra Mackay - Image 1
Mantra Mackay - Image 2
Mantra Mackay - Image 3
Mantra Mackay - Image 4
Mackay Harbour, 40 Mulherin Road, 4740 MACKAY, Australia

Description

Hotel extras

  • Relax and take in the picturesque views of the harbour.

  • Only 8mins from the Mackay CBD and a short walk to the beach. Perfect for business or leisure.

  • Perfect for weddings and conferences with unrivalled waterfront views and natural lighting.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Queen Room with 1 Queen Bed

Photo out of - Superior Queen Room with 1 Queen Bed

The open concept Executive Suite features a combined living and bedroom area, kitchenette, dining table, granite bathroom and private balcony with partial views of the marina precinct. These suites consist of one Queen Bed only.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 52 m² / 559 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 17'/43 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 52 m² / 559 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Harbour view
  • Most of the accommodation: Balcony
See availabilities

The spacious room features a living area, flat screen TV with cable channels, relaxing spa bath and 2 private balconies with spectacular 180 degree views of the marina and Coral Sea.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • 46'/117 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

The open concept room features a combined living and bedroom area, kitchenette, dining table, granite bathroom and private balcony with partial views of the marina precinct.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 72 m² / 775 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Crockery and cooking utensils

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Iron
  • Opening windows

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mantra Mackay

Mackay Harbour, 40 Mulherin Road
4740 MACKAY
Australia

GPS:-21.1121, 149.224

Telephone
Fax +61 7 4955 4400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • 78 rooms
  • 3 rooms for people with reduced mobility
  • 78 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Concierge

  • Concierge

Catering

One Restaurant

One Bar

Breakfast

  • Breakfast à la carte

Business

4 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Outdoor Pool

  • Outside
  • On site
  • Outdoor parking
  • Public
  • 45 parking spaces
  • Parking for a month
  • Parking for a week

LATITUDE 21

Photo out of - LATITUDE 21

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

Cooking style
International
Capacity
50
Accessibility
Accessible service
4740 Mackay, Australia
Telephone +61 7 4955 9400

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

The bar offers poolside and marina views, with a tropical resort vibe. The perfect space for a gourmet BBQ and refreshing beverages.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,095 reviews

Customer review rating 4.5/5

Craig G. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Sampson M. P. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Abdullah Z. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Kevin B. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations in terms of value for money. We appreciate your comments and take guest feedback seriously, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Sincerely, Mantra Management Team

Customer review rating 2.0/5

Katrina R. Friends - Confirmed reviews ALL

Thank you for sharing your feedback. We're glad to hear you found the bed comfortable, but we're very sorry that the condition of the shower fell short of your expectations. We take your comments regarding the mould and broken shower head seriously and will pass these on to our maintenance team for attention. We also encourage guests to notify our reception staff of any issues during their stay, as we welcome the opportunity to assist and address your concerns at the time. We apologise that your experience did not meet the standards you expected from Mantra and the Accor group. Your feedback is valuable to us as we work to improve our facilities and guest experience. Sincerely. Mantra Management Team

Customer review rating 4.0/5

Sampson M. P. Business - Confirmed reviews ALL

The hotel has a great location if sea views and beach walks are your thing. Had a lovely stay with very friendly staff, the restaurant on site has a good menu, and is well priced for their offering.

Customer review rating 4.0/5

Abdullah Z. Business - Confirmed reviews ALL

The room was nice, the view was wonderful, and the staff were very helpful and accommodating. It would be better if the café opened earlier than 6:30, or if early breakfast options were provided. The rooms are equipped with a kitchenette, so it would be useful to provide small packets of salt and pepper.

Customer review rating 2.5/5

Kevin B. Couples - Confirmed reviews ALL

Pretty Ordinary experience for the price

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations in terms of value for money. We appreciate your comments and take guest feedback seriously, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Sincerely, Mantra Management Team

Customer review rating 2.0/5

Katrina R. Friends - Confirmed reviews ALL

Bed was nice, the shower needs a renovation badly. Mould in the grout and in the shower 'snake' shower head broken. Didn't realise until after the first night so wasn't worth asking to switch. This was far below the standard of the Accor group and Mantra hotels

Thank you for sharing your feedback. We're glad to hear you found the bed comfortable, but we're very sorry that the condition of the shower fell short of your expectations. We take your comments regarding the mould and broken shower head seriously and will pass these on to our maintenance team for attention. We also encourage guests to notify our reception staff of any issues during their stay, as we welcome the opportunity to assist and address your concerns at the time. We apologise that your experience did not meet the standards you expected from Mantra and the Accor group. Your feedback is valuable to us as we work to improve our facilities and guest experience. Sincerely. Mantra Management Team

Customer review rating 4.5/5

Con C. Families - Confirmed reviews ALL

Lovely harbour views, spacious comfortable room. Only negative was our room wasn't ready at 2pm,

Thank you for your lovely feedback! We're delighted to hear you enjoyed the harbour views and found the room spacious and comfortable. We sincerely apologies that your room wasn't ready at the expected check-in time of 2pm and appreciate your patience and understanding. We hope to welcome you back again for an even better experience! Sincerely, Mantra Management Team

Customer review rating 4.0/5

Dan M. Couples - Confirmed reviews ALL

Friendly staff room inside was clean The windows where very dirty on the outside the lamp in the lounge room was broken with wires exposed Rubbish bins very small Thanks

Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and the room clean. We sincerely apologise for the issues you experienced with the outside windows, the broken lamp and the size of the rubbish bins. We take safety seriously and will ensure the exposed wiring is addressed as a priority. Your feedback is valuable to us and helps us improve our facilities and the experience we provide to our guests. Thank you again for bringing these matters to our attention. Sincerely, Mantra Management Team

Customer review rating 5.0/5

Mark H. Business - Confirmed reviews ALL

Well located, great outlook, great facilities

Thank you for your lovely feedback! We’re delighted to hear that you enjoyed our convenient location, beautiful outlook, and facilities. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay soon! Sincerely, Mantra Management Team

Customer review rating 3.5/5

Karen A. Couples - Confirmed reviews ALL

Good

Thank you for your feedback. We’re glad you enjoyed your stay overall, and we appreciate your comments regarding the bathroom. We’re always looking for ways to improve our facilities and guest experience, and your feedback will be taken into consideration. We hope to welcome you back again soon! Sincerely, Mantra Management Tean

Customer review rating 1.5/5

Albert P. Families - Confirmed reviews ALL

I had booked the motel through Accor and really the only reason I selected this motel was because it offered connecting rooms. The reason I needed a connecting room was our 8 year old grand daughter lives with us permanently since her mother died. I had not seen my partner for 4 weeks and the long weekend in Mackay was going to be a great opportunity to spend time together. When I checked in I soon discovered that the rooms were not connecting and the reasons were many but basically opps we didn't notice. So from that point the stay was as if we were still apart. Thank you for making my weekend not so great. Oh and I even got use one of my free stay nights for a room thats a bonus not.

Thank you for sharing your feedback. We sincerely apologise that the room configuration did not meet your booking requirements and for the disappointment this caused during what was meant to be a special weekend with your family. We understand how important the connecting rooms were to your stay, and we regret that we fell short of your expectations. Please be assured that your points have been refunded and that we have compensated you to the maximum extent possible within Mantra’s ability. We understand that this does not undo the disappointment you experienced, and we are truly sorry that we were unable to provide the stay you had planned. Thank you for bringing this matter to our attention. We take your feedback seriously and will use it to help improve our booking and room allocation processes. Sincerely, Mantra Management Team

Customer review rating 3.5/5

Chris M. Families - Confirmed reviews ALL

Booked direct only to find out was a lot cheaper had I had booked through Bookings . Com

Thank you for your feedback. We’re pleased you enjoyed our setting, dining and check-in experience. We’re sorry to hear about your disappointment regarding the booking rate and missing ALL Accor points. We understand your frustration and would be happy to look into this further. Please contact our team with your booking details so we can assist. We hope to welcome you and your family again for a better experience. Sincerely, The Mantra Management Team

Customer review rating 2.0/5

Claire C. Business - Confirmed reviews ALL

The room was old and run down. The bedroom only had one bedside table and no lamps. The kitchen was not equipped with items to cook, toasters aren’t allowed. The streaming service doesn’t work so only live tv can be viewed. The restaurant was expensive for what you get. I wouldn’t stay again.

Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We appreciate you highlighting the concerns with the room, facilities, TV streaming and restaurant, and will share your comments with the relevant teams for review. We apologise for the inconvenience and appreciate your honest feedback. Sincerely, Mantra Management Team

Customer review rating 3.5/5

Joanna M. Families - Confirmed reviews ALL

As above

Thank you for your feedback. We’re pleased to hear that you found the room clean and enjoyed our Wi-Fi and sustainability efforts. We’re sorry to hear that your elderly mother had difficulty with the room door and lift. We appreciate you bringing this to our attention and will share your feedback with our team to see how we can better assist guests who may require additional support. Thank you for staying with us, and we hope to welcome you and your family again. Sincerely, Mantra Management Team

Customer review rating 4.5/5

Dianne S. Families - Confirmed reviews ALL

Apart from the stale smell in our room from the air conditioner, we enjoyed our stay. Thankfully the air freshener helped to mask the odour and Rod cleaned the filters in the air conditioning unit.

Thank you for taking the time to share your feedback with us. We’re pleased to hear that, apart from the issue with the air conditioning, you enjoyed your stay. We sincerely apologise for the stale odour in your room and appreciate your understanding while you attended to the air conditioning filters. We’ll ensure this is followed up with our maintenance team to help prevent the issue from occurring again. Thank you again for your feedback, and we hope to have the pleasure of welcoming you back for an even more comfortable stay next time. Sincerely, Mantra Management Team

Customer review rating 4.0/5

Donelle L. Couples - Confirmed reviews ALL

We stayed for one night at Mantra Mackay and, while there were some definite positives, there were also a few areas that could use some attention. The staff were incredibly friendly and welcoming, and breakfast was amazing — definitely a highlight of our stay. Unfortunately, the room itself felt a little tired. The mattress and pillows could do with replacing, the toilet seat wouldn’t stay up, the TV remote didn’t work properly, and the handrail in the shower was noticeably dirty. We also had wine glasses with lipstick still on them, which was disappointing from a cleanliness perspective. Latitude 21 also felt quite dark and uninviting, which is a shame as the lovely staff and excellent breakfast deserve a more appealing setting. Overall, wonderful staff and a fantastic breakfast, but some maintenance, cleaning and refreshing of the rooms and restaurant would make a big difference.

Thank you for taking the time to provide such detailed feedback following your stay at Mantra Mackay. We’re delighted to hear that you found our team incredibly friendly and welcoming, and that breakfast was a highlight of your visit. It’s always wonderful to hear when our staff and food make a positive impression. That said, we sincerely apologise that several aspects of your room and dining experience did not meet the standard we aim to provide. Your comments regarding the mattress and pillows, toilet seat, TV remote, shower handrail and glassware have been noted, and we will be following these matters up with our housekeeping and maintenance teams. We particularly regret the lipstick marks on the wine glasses and the cleanliness issue you experienced in the shower. We also appreciate your feedback regarding the atmosphere in Latitude 21. Your comments about the lighting and overall presentation are valuable, and we will share them with the relevant team. Thank you again for recognising our team and breakfast while also highlighting the areas where we need to improve. We truly value your feedback and hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely, Mantra Management Team

Customer review rating 5.0/5

Johannes B. Couples - Confirmed reviews ALL

Absolutely fantastic from the staff to the food and the room

Dear Johannes, Thank you for taking the time to share your feedback we are happy with your outstanding score for the hotel. We hope to welcome you back very soon! Sincerely, Mantra Management Team

Customer review rating 5.0/5

Greg K. Couples - Confirmed reviews ALL

I enjoy the Mantra Mackay for the views of the harbour and water. Clean, well presented rooms with a comfy bed.

Thank you for your wonderful review and for choosing Mantra Mackay for your stay. We’re delighted to hear that you enjoyed the beautiful harbour and water views, as well as our clean, well-presented rooms and comfortable beds. It’s fantastic to know you had such a positive experience from arrival through to departure, and we truly appreciate your 10/10 recommendation. We also value your feedback regarding the ALL Accor loyalty programme and will take it into consideration. We look forward to welcoming you and your partner back to Mantra Mackay for another enjoyable stay. Sincerely, Mantra Management Team

Customer review rating 5.0/5

Stephen W. Business - Confirmed reviews ALL

Cloe in the restaurant took care of our group booking with ease. On the night she made every effort possible to ensure our group of 15 we're looked after and happy. She made alternate arrangements quickly and handled everything we needed. She is a rockstar. Thank you

Thank you so much for your kind words! We’re thrilled to hear that Cloe looked after your group and helped make the night a great experience. We’ll be sure to pass on your lovely feedback to her! Sincerely, Mantra Management team

Customer review rating 4.5/5

David W. Business - Confirmed reviews ALL

I try to book this hotel whenever I come to Mackay due to its location, the rooms are well maintained and comfortable with friendly, polite staff.

Thank you for the wonderful review and for choosing to stay with us whenever you’re in Mackay! We’re delighted you enjoy our convenient location, comfortable rooms, and friendly team. We look forward to welcoming you back again soon! Sincerely, Mantra Management Team

Customer review rating 5.0/5

Mark L. Business - Confirmed reviews ALL

Great check in and breakfast

Thank you for the fantastic review! We’re delighted you enjoyed our quiet location, smooth check-in, and breakfast. We really appreciate your 100/100 rating and look forward to welcoming you back! Sincerely, Mantra Management Team

Other web-users rate our hotel

  • 270 reviews 8.6/10 Location
  • 626 reviews 7/10 Room
  • 434 reviews 7.8/10 Service
  • 17 reviews 5.2/10 WiFi
  • 240 reviews 5.1/10 Cleanliness
  • 113 reviews 5/10 Amenities
  • 102 reviews 7.9/10 Breakfast
  • 73 reviews 5.4/10 Value

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.0/5 (1275 reviews)

At 8.559 km

See the hotel
All our hotels in Mackay Hotels