Mantra Mackay 4 stars

We recently stayed at Mantra Mackay Harbour for an overnight break to celebrate our 30th wedding anniversary, and the experience was wonderful from start to finish. Originally, we had planned to enjoy dinner at Latitude 21 Bar & Restaurant, and after deciding we wanted a long, relaxed evening without worrying about going home, we booked a night at the Mantra as well. I’ve already reviewed Latitude 21 separately, and it truly deserves its praise—10 out of 10 and absolutely phenomenal. If you’re reading this, I highly recommend checking out that review as well. From arrival, the experience was seamless. Check in was quick and easy, and the staff member who assisted us, John, was fantastic: friendly, welcoming, and genuinely warm. It set the tone immediately. Our room was exactly what you want to walk into during a Mackay summer—clean, tidy, and beautifully cool, with the air conditioning already on. We stayed in a spa suite, which, while not inexpensive, was a conscious choice to mark such a special milestone for us. It was worth every cent. I won’t go into detail, but there was a small issue related to something that was meant to be in the room for our anniversary. What I will say is that the way management handled it was exceptional. The professionalism, care, and effort shown deserve real commendation. It was resolved beautifully, and it in no way detracted from our stay—in fact, it reinforced how much the team genuinely cares about guest experience. I can’t thank them enough. The suite itself was quiet and comfortable. The bed was very comfortable, and the pillows were lovely—always a bonus. Everything felt calm and restful, especially when looking out over the beautiful Mackay Harbour, and we truly enjoyed the space. If I were to mention one minor issue, purely on a personal note, it would be the shower water pressure, which left a little to be desired. That said, it’s a very small point and certainly not something that would deter us from staying again. Check out was just as pleasant as check in, with staff once again friendly and welcoming. It’s almost a shame that we live in Mackay, as it’s not somewhere we can escape to for a weekend away—but it’s definitely on the list for the occasional staycation. While future overnight stays may be fewer, what will certainly happen is that we’ll be returning semi regularly to enjoy the restaurant and bar. Every staff member we encountered was unbelievable, and the overall experience was truly impressive. I don’t know how many stars I could give, but it would be a lot. Thank you to the team at Mantra Mackay Harbour for making our 30th wedding anniversary such a memorable and special occasion.

Really enjoyed staying here and already have lans to return.

I enjoyed my stay at Mackay Mantra. My room was very large, clean and comfortable.

Spacious and well appointed unit. Great views, quiet location and friendly staff.

No housekeeping, restaurant facilities or room service due to shortage of staff over Xmas. Only advised of this 4 days before stay. No compensation or reduced rate but we could purchase breakfast and cold meats and they would be left in room. Kettle didn’t work. Didn’t fix until last day due to low staff. Evacuated at 10pm xmas night. Guests waited outside for 30mins false alarm. No apology, explanation or compensation. Extremely poor service.