Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,155 reviews

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Mackay Harbour, 40 Mulherin Road, 4740 MACKAY, Australia

Description

Hotel extras

  • Relax and take in the picturesque views of the harbour.

  • Only 8mins from the Mackay CBD and a short walk to the beach. Perfect for business or leisure.

  • Perfect for weddings and conferences with unrivalled waterfront views and natural lighting.

Our accommodation(s)

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Hotel location

Mantra Mackay

Mackay Harbour, 40 Mulherin Road
4740 MACKAY
Australia

GPS:-21.1121, 149.224

Telephone
Fax +61 7 4955 4400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LATITUDE 21

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,155 reviews

Customer review rating 3.0/5

Paul O. '. Business - Confirmed reviews ALL

Room was great. Breakfast was disorganised chaos food meant to hot food was cold there was absolutely no sense of urgency. No evening meals on the two nights I was there but if it was anything like breakfast then maybe it was a good thing

Thanks for your feedback. We’re glad you enjoyed the room, but we’re sorry the breakfast experience was disappointing and fell below expectations. Your comments about the organization and food temperature have been noted, and we’ll work on improving this. We appreciate you sharing your experience. Kindest, Mantra Management Team

Customer review rating 2.5/5

Su C. O. Business - Confirmed reviews ALL

Location: good Staff: friendly Cleanness: Poor. Black mould build up on mirrors, bathroom, as you enter the room you can smell the mould. Room service: not consistent. Some days there replenish your tea/coffee milk, other days they forget. New replacement towels smelt damp. If you ask reception for replacements, they are happy to help. Resturant: good.

Customer review rating 4.5/5

Graeme W. Couples - Confirmed reviews ALL

Staff were attentive and helpful

Thank you for your amazing review of the hotel! We hope to see you again soon! Kindest, Mantra Management Team

Customer review rating 4.5/5

Mark S. Business - Confirmed reviews ALL

I always enjoy my stay here. Great location and friendly staff and clean rooms with wonderful views over the Breakwater

Customer review rating 2.0/5

Anthony C. Families - Confirmed reviews ALL

Incredibly rude restaurant staff member, acknowledged by hotel reception staff as "that's just her" as if being rude to customers is somehow quaint or endearing. Only in North Queensland would this incredibly poor behaviour towards customers be not only timetabled but celebrated?; And this same staff member would be permitted to smoke in the front of the hotel while appearing to have disdain for subbing guests. I seriously think hotel management have an OH&S responsibility to check whether this hotel restaurant staff member is unwell or suffering. Please do check on this staff members welfare. Hotel reception staff were friendly, helpful and polite. Posters everywhere about reduced service levels over Easter felt punitive, like one was living in a dormitory, and guilty of bracing rules not paying to stay in a hotel. Rooms were clean, well presented but tired/aged/old.

Thank you for contacting us regarding your experience with our staff. I am writing to formally acknowledge your complaint and to express my sincere concern regarding your report of unprofessional behaviour. At Mantra Mackay, we aim to provide compassionate, respectful, and high-quality service to all Guests & Staff. I understand how distressing it must have been to feel treated with rudeness. We have initiated an internal review of the events you described. While we take all feedback seriously, we also aim to understand the perspectives of everyone involved. Following our investigation, we are taking the following steps to ensure our staff interactions align with our standards: • Scheduling additional customer service training. • modelling, communicating, and regularly promoting Services available. • Reviewing our communication protocols for Team Members interactions I apologize for the frustration this situation has caused. Your feedback helps us improve our service. We hope to have the chance to welcome you back and provide you with a much better experience. Kindest, Rachael Mantra Operations Manager

Other web-users rate our hotel

  • 275 reviews 8.8/10 Location
  • 643 reviews 7/10 Room
  • 475 reviews 7.7/10 Service
  • 12 reviews 6.1/10 WiFi
  • 261 reviews 5.1/10 Cleanliness
  • 238 reviews 6.7/10 Food
  • 90 reviews 7.9/10 Breakfast
  • 73 reviews 5.8/10 Value

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