ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.1/5 1,514 reviews

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Description

Hotel extras

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

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Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,514 reviews

Customer review rating 1.5/5

Todd H. Couples - Confirmed reviews ALL

The room hadn't been vacumed, nor was the hallway leading to the room. table tops and benches not wipe down, still had crumbs and hair from previous guests. When we arrive the fridge was leaking liquid and on closer inspection it appeared it was turned down to low and something had exploded from freezing. Its a shame would have perfect if the room was cleaned.

Dear Todd, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered in your room and the hallways, as well as the maintenance problem with the fridge. Cleanliness is a priority for us, and your comments will be taken into consideration for our ongoing improvements. We strive to provide a comfortable experience for all our guests, and I regret that we fell short during your visit. Thank you for bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Best regards, ibis Mackay

Customer review rating 3.5/5

Michael A. Business - Confirmed reviews ALL

Only issue was tv didn’t work for the footy.

Dear Michael, Thank you for your feedback. We are pleased to hear that you appreciated our location and found the bed comfortable. We regret that the television did not meet your expectations during your stay. Your comments will be taken into consideration for future improvements. Best regards, ibis Mackay

Customer review rating 2.0/5

Cameron H. Solo - Confirmed reviews ALL

Waited 90 minutes for room service, no offer of refund and attitude by staff when having to go twice and inquire

Dear Cameron, Thank you for sharing your feedback regarding your recent experience. We sincerely apologize for the delay in room service and any dissatisfaction caused by our staff's response. Your comments are valuable, and we will take them into consideration as we strive to improve our services. Best regards, ibis Mackay

Customer review rating 4.0/5

Chris P. Couples - Confirmed reviews ALL

We were very disappointed with our pillows(very flat) and only three. All the same. We did request more and were very happy to get nice fluffy ones.!’

Dear Chris, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and service. I apologize for any inconvenience caused by the pillows, but I am glad that our team was able to provide you with additional options to enhance your comfort. Best regards, ibis Mackay

Customer review rating 4.5/5

Dean P. Business - Confirmed reviews ALL

great food, quite location, everything you need plus a cold beer

Dear Dean , Thank you for your positive feedback. We are delighted to hear that you enjoyed the convenience of our location, the food offerings, and the overall atmosphere. It is wonderful to know that you had a pleasant stay with us. Kind regards, ibis Mackay

Other web-users rate our hotel

  • 441 reviews 9.2/10 Location
  • 812 reviews 6.7/10 Room
  • 686 reviews 7.2/10 Service
  • 11 reviews 7.4/10 WiFi
  • 461 reviews 6.3/10 Food
  • 425 reviews 5.3/10 Comfort
  • 373 reviews 6.8/10 Cleanliness
  • 179 reviews 5.2/10 Value

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