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ibis Mackay Hotel 4 stars

Customer review rating 4.5/5 5,537 reviews

ibis Mackay
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+ 20 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: 2
  • Area: From 17 m² / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 m² / 258 sq ft
  • Views: Airport view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Menu (PDF)

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Non contractual photo

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,537 reviews

tripadvisor

TripAdvisor Rating 4.5/5

342 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Conveniently located

Customer review rating 4.5/5

Christine M. Business - 01/07/2020 Confirmed reviews ALL

As expected from Ibis accom.

Ok

Customer review rating 4.5/5

Anthony Business - 30/06/2020 Confirmed reviews ALL

Hotel not aware of Accor Gold Membership despite my boking being on the Accor app. No room upgrade available - I was told I would have received one but the upgraded room was being painted. Room was clean and tidy. No coffee available although I was offered an instant by the bar staff. Asked for a email of the final invoice and confirmed email address but it was never received.

Dear Anthony, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Welcome Oasis

Customer review rating 4.5/5

Mr &. M. H. Business - 25/06/2020 Confirmed reviews ALL

we were very happy to be able to check in at 1.30am after a long day of driving. Welcoming and understanding staff on reception. Only negative was a plastic bag with a shoe box in it left from previous person on the chair at the desk in the room was a bit of a worry. Housekeeping should have noticed it when cleaning the room and wiping all surfaces down.

Dear Damion H., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of the shoe bag left on the chair in the room, and I have discussed it with the relevant team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Comfortable bed

Customer review rating 4.5/5

Karen Couples - 25/06/2020 Confirmed reviews ALL

Very comfortable, roo was a bit small. Good for overnight but not a long stay.

Dear Kerry, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Excellent, friendly staff

Customer review rating 4.5/5

Doug Business - 24/06/2020 Confirmed reviews ALL

From the moment I stepped in the staff were exceptional - likely to be the best customer service I have experienced ever in a hotel. Reception staff and bar / restaurant staff included. Unfortunately I had to move rooms as ants were present in the first room, but again staff were extremely apologetic and moved me without hesitation. The food in the restaurant was very good as well.

Dear Douglas, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Danny T. Business - 24/06/2020 Confirmed reviews ALL

Great night sleep and friendly staff

Dear Danny, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great stay

Customer review rating 4.5/5

Joel S. Solo - 23/06/2020 Confirmed reviews ALL

I usually stop over at the Mackay Ibis after finishing my swing at a mining camp and it is a very refreshing change after 7 nights at camp. Evey thing is so clean and must be one of cleanest hotels I've ever stayed at.

Dear Joel, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Fresh Rooms, convenient location.

Customer review rating 4.5/5

Anonymous Business - 22/06/2020 Confirmed reviews ALL

Great rooms (not huge but well laid out), friendly staff with quick check in.

Dear Tom, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Not so good this time

Customer review rating 4.5/5

Simon Q. Business - 20/06/2020 Confirmed reviews ALL

The TV in the room was loose on the wall and there was a problem with it randomly and frequently turning off. I reported this to reception on the first morning of my stay and was told they would get maintenance to look at it. The next evening not only was it not fixed, the turning off problem was worse. On checkout I again said that this was not fixed and was frustrating, the reception lady informed me that housekeeping couldn't fix it and they had to call maintenance....

Dear Simon, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry about the TV in your room. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have since discussed this with the team members involved as well as checked the TV to ensure it is now working. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

alarm

Customer review rating 4.5/5

Michael D. Business - 19/06/2020 Confirmed reviews ALL

I like the hotel but the fire alarm went off during the middle of the night and it really spoiled my nights sleep and my next days work.

Dear Michael, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry about the fire alarm and your interrupted sleep. This was a once off occurrence and I can assure you of a good night's sleep next time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Ibis stay ibis stay June 2020

TripAdvisor rating 4.5/5

bd43392019 Business - 19/06/2020 TripAdvisor review

Great service, had a great nights sleep. Friendly staff that meet all my needs in a prompt fashion and time frame. Would recommend as a place to stay and very handy for flights. Food was great and saved driving to another location to eat

THank you bd43392019 for your great feedback. I will certainly share these with the team and we hope to welcome you back soon. Kind Regards,

Well located

Customer review rating 4.5/5

Anonymous Couples - 13/06/2020 Confirmed reviews ALL

We were relocating, and we’re towing a trailer. Parking was very easy and convenient. Parking staff super helpful. Despite Covid 19 restrictions, our dining experience was great - delicious food, well priced, courteous staff. The room and the bed were excellent, and good value for money.

Dear Vivien, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Perfect for a short business trip

Customer review rating 4.5/5

Adam L. Business - 13/06/2020 Confirmed reviews ALL

Nice room, dinner was quick and overall good experience

Dear Adam, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Scott Business - 10/06/2020 Confirmed reviews ALL

The carpets on a few occasions aren’t vacuumed or have had food crumbs on the floors

Dear Scott, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Given the economic conditions currently, the restaurant hours have been reduced to meet current demand, however as business returns, the restaurant hours will return back to normal. I have also taken note of your feedback regarding the room, and I am sorry, it will be addressed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great quiet location.

Customer review rating 4.5/5

Lance S. Couples - 10/06/2020 Confirmed reviews ALL

Very comfortable beds and helpful staff

Dear Lance, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Business

Customer review rating 4.5/5

Jenny Business - 09/06/2020 Confirmed reviews ALL

Friendly staff. Everything you need close at hand. Quiet room

Dear Jenny, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

comfortable bed

Customer review rating 4.5/5

Bryan C. Business - 08/06/2020 Confirmed reviews ALL

Standard Ibis though the room was small by regional Qld standards

Dear Bryan, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Good stay

Customer review rating 4.5/5

Grant Business - 08/06/2020 Confirmed reviews ALL

The Ibis is a good value place to stay next to the airport. Rooms are very well laid out and the beds are comfy. The restaurant menu is very small and not really broad enough; needs more basic staple meals then fancy meals.

Dear Grant H., We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As we navigate through the COVID-19 Pandemic, the current menu is a reduced menu and we will introduce our full menu again when business demands it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Well located and Friendly staff

Customer review rating 4.5/5

Rommel L. Business - 08/06/2020 Confirmed reviews ALL

Experience is great but I do want to make a comment on the amount of dust inside the room 415 where I stayed. It didn't bother me too much, but you can clearly see the amount of dust on the room I stayed when I opened the windows and the sun is up, you can also notice the dust on the phones and the cabinets where the spare pillows are. I would still stay with you next time.

Dear Rommel, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your feedback regarding the dust in the room and will ensure it is addressed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Well below the expectations and what I have come to enjoy over staying with accor for many years

Customer review rating 4.5/5

Steve H. Business - 07/06/2020 Confirmed reviews ALL

Rude people not the caring type of people Staff can even get cutlery and serviette when asked as room service was dropped off Just no enthusiasm Service is slow people are rude We pay for the privilege and they should be privilege to have a job ------they have no idea

Dear Steve, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is certainly a very difficult time for all at the moment, however I understand that the service you received is not acceptable and I can assure you that it has been managed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette
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