ibis Mackay Hotel 4 stars

Did not reserve, but had a room, thank. Usual good service and quality of the room. The only down side is breakfast not open till after 7:30 which is a little late for travelers or people on business in the local area. I understand the current situation, but still makes hard to even use a free drink voucher lol

A very nice hotel, clean, practically decorated with a few little comforts one would normally only get from home like choice of pillows. Staff were welcoming and friendly. Remarkably blended functionality, comfort and indulgence into one place.

Room and bed was very comfortable. Shower was a bit small and cramped for me. Food was good except on the first not arrived at room cold.

While the location was great right next to the airport, we were a little disappointed by the lack of customer service. No housekeeping on for the whole weekend, food left overs on the sofa and being asked to pay for coffee with breakfast even though I have the platinum membership. Breakfast was supposed to be served from 6 am but didn't start until 7:30 am so we missed the first day and had to eat outside as we made an early start. Overall more communication and better focus on the loyal Accor members would be highly recommended especially in these challenging times!

No water in room. Room was clean. We have stayed many times before for business but this was the worse, breakfast started at 7.30 (normally 5am) Didn't get the meal we ordered and the food was tough and cold and terrible. We advised the lady behind the bar who said nothing i can do about it. Very disappointing

Room is clean, small but clean. Staff are friendly, room service was prompt and food Excellent. Well done guys!

Very Pleasant as usual.Good Staff

dirty sticky floor stains in room, (emailed photos to reception) ,breakfast arrived 30mins late, poor bar service as well as reception service. I am an Accor member and have noticed the Ibis hotel at Mackay airport lacking the service for some time now. I ring to book rooms on break often to not have reception answer the phone. I leave a message but never get a call back. Sometimes I ring 5-6 times in a row to still not get a pick up. (I would suggest totally unacceptable) This has happened on numerous occasions.

I came in late in a truck, thankfully the staff had somewhere for me to park. Room was great.

Disappointing experience overall due to a number of things. Firstly it was our first hotel trip after restrictions being fully lifted so missing things like a buffet was already a reality check that old times are gone. Specifically, breakfast was not served until 7:30 which meant we had to eat outside on the first day even though breakfast was included as a platinum member. On 2nd morning we ate in and while the breakfast we ordered was delicious, I had to negotiate to have the coffees included as part of the “free” breakfast. Lastly, dinner was not quite 50% off as Accor Plus discount was “not working properly” on the system so the attendant just entered in one meal instead. Basically the service could have been better and not having any housekeeping on duty is fine but at least let customers know in advance.

A great convenient place to stay with friendly helpful staff. Delicious meals and a bar available with free easy parking. Always a delight to stay here.

Stopped at Ibis Mackay overnight on our drive north. Hotel is right in front of the airport terminal, almost new, clean, great staff, best coffee and brekkie! Received a room upgrade and free brekkie for platinum. Free parking right in front, highly recommended.

Great stay. Easy check-in and check-out

Booking and information excellent. Room very comfortable. Our meals did not meet our expectations - dry and definitely overcooked.

It is always great staying at the Mackay Airport Ibis. All the staff are very friendly and helpful and the food is always good with a good variety. The compact rooms are still quite comfortable. The Ibis always feels like a home away from home.