ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.1/5 1,528 reviews

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Description

Hotel extras

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

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Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,528 reviews

Customer review rating 0.5/5

Robin A. Business - Confirmed reviews ALL

service is woeful

Dear Robin, Thank you for your feedback regarding your recent experience. I am sorry to hear that you found our service lacking. We value all guest comments and will certainly take your insights into account to enhance our service standards. Kind Regards, ibis Mackay

Customer review rating 2.0/5

Jan-adele S. Couples - Confirmed reviews ALL

The check in process was incredibly slow and casual, the bar staff got orders mixed up, there were flies inside the wine glasses that were hanging above the bar, we were charged twice for breakfast.

Dear Jan-Adele, Thank you for your feedback regarding your recent experience at ibis Mackay. We regret that you encountered delays during check-in and issues with service in the bar area. Your comments are valuable, and we will take them into consideration for our ongoing improvements. Kind Regards, ibis Mackay

Customer review rating 3.0/5

Dan G. Families - Confirmed reviews ALL

During the initial unpacking the room aircon was making a loud noise which would not be ideal for sleeping . Went down to the front desk to tell them about the faulty aircon he was aware and had put in a maintenance request to fix . My question is why was the room allowed to be booked if the maintenance wasn’t completed . It wasn’t a pleasant stay . Thanking you Dan and Kate G.

Dear Dan, Thank you for providing your feedback regarding your recent stay at ibis Mackay. I sincerely apologize for the inconvenience caused by the noisy air conditioning unit in your initial room. While maintenance requests are an essential part of our operations, I understand your frustration regarding the room’s availability. We strive to ensure our accommodations meet the highest standards for our guests, and your comments will be taken into consideration for future improvements. We appreciate your understanding and hope to provide a more pleasant experience should you choose to stay with us again. Best regards, ibis Mackay

Customer review rating 4.0/5

Melanie C. D. Business - Confirmed reviews ALL

We arrived at 9:30pm and left by 7:00am so all we were looking for was a quick and painless check in and check out, a comfortable bed and a clean room.

Dear Melanie, Thank you for your kind feedback. We are pleased to hear that your check-in and check-out experience was seamless and that you found our beds comfortable. We appreciate your comments and look forward to welcoming you back in the future. Kind regards, ibis Mackay

Customer review rating 2.5/5

Miki M. Solo - Confirmed reviews ALL

It was clean and the bed was comfortable. I could hear the occupant in the room next door snoring. I was woken up before checkout time (about an hour earlier) by a cleaner knocking on the door despite a do not disturb sign being on my door. The tv did not work. It was fine for an overnight stay.

Dear Miki, Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found the cleanliness and comfort of the bed satisfactory. However, we regret any disturbances caused by noise from neighboring rooms and the early morning interruption despite your do not disturb sign. Additionally, we apologize for the inconvenience with the television. Your comments are invaluable in helping us enhance our guest experience. Best regards, ibis Mackay

Other web-users rate our hotel

  • 448 reviews 9.2/10 Location
  • 822 reviews 6.7/10 Room
  • 698 reviews 7.5/10 Service
  • 11 reviews 7.9/10 WiFi
  • 473 reviews 6.3/10 Food
  • 379 reviews 6.7/10 Cleanliness
  • 178 reviews 5.1/10 Value
  • 107 reviews 6.4/10 Breakfast

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