ibis Mackay Hotel 4 stars

Customer review rating 4.5/5 5,680 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis Mackay
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+ 18 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Our accommodation(s)

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Airport view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Menu (PDF)

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Non contractual photo

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,680 reviews

tripadvisor

TripAdvisor Rating 4.5/5

352 reviews

Front Counter Staff

Customer review rating 4.5/5

Daniel S. Business - 20/11/2020 Confirmed reviews ALL

I stay at Mackay Ibis regularly and usually quite enjoy the experience. Location is great rooms are comfortable. On 18th Nov at check out I requested a receipt be emailed to me. I checked my email after leaving the hotel and it was the wrong person. I returned to reception told her this so she started taking details again. I got an email instantly, wrong address. I had to go as plane was leaving. I emailed telling of the problem, got a reply with some useless advertising attachment supposed to be receipt. I had to ring and explain problem and eventually got correct receipt. I also noted that I was charged credit card surcharge. I use a debit card and this was pointed out to the receptionist at time of check in. On previous occasions I have been charged this also but otherwise I have had not real problems on checkout as all my details were in system. Now it seems every thing has been messed up. You really need your staff to pay attention to detail and understand how to work the system properly. Otherwise you have a great hotel in Mackay. Please train front counter staff properly. Regards Daniel S. 04…

Dear Daniel, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have certainly taken note of your feedback regarding the arrival experience and I will ensure that the team is trained and pay attention to detail. I apologise for any inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Slow check-in

Customer review rating 4.5/5

John Solo - 20/11/2020 Confirmed reviews ALL

I arrived about 9.50pm on Tuesday with a lot of other guys from the same mine as me. It would have taken about half an hour to check us in. I was in hospitality management for many years and know there are much faster ways to do this. At 9pm if there are a lot of people still to check in from Peabody I would have their rego cards out, keys ready and check to see if we have their credit card on file already. Most of us stay there every month. All reception would need to do is get a signature and activate the key. Please don't take this as a complaint, just trying to help reception.

Dear John, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken note of your advice regarding check in and will certainly ensure it is reviewed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Brilliant stay

Customer review rating 4.5/5

Anonymous Business - 19/11/2020 Confirmed reviews ALL

Great location and easy to access from the airport. Very clean and well set up for those needed to do some work from the room.

Dear Lucy, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Convenient for me as a fifo worker, clean and tidy, plus the fifo discount is a great incentive for me to stay.

Customer review rating 4.5/5

Col Business - 17/11/2020 Confirmed reviews ALL

Good, friendly and helpful staff. Clean room with a good bed and shower.

Dear Colin, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great stay

Customer review rating 4.5/5

Anonymous Business - 15/11/2020 Confirmed reviews ALL

Early check-in way available, Dinner was great

Dear Judy, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

good stay

Customer review rating 4.5/5

Brett Business - 15/11/2020 Confirmed reviews ALL

good place to stay fantastic customer service friendly staff

Dear Brett, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Location convenient for my business visit

Customer review rating 4.5/5

Ben B. Business - 14/11/2020 Confirmed reviews ALL

I appreciate the convenience of location and access to restaurant facilities

Dear Ben, We very much appreciate your comments regarding your stay at the ibis Mackay. I am glad you enjoyed your stay overall, and I would like to apologise for the no hot water incident, as it unfortunately was not a quick fix and was restored by electricians 2pm that afternoon. I understand the inconvenience, and I apologise. Thank you again for sharing your experience, and we hope to welcome you back soon. Sincerely, Adriette

This is my preferred hotel whenever I’m in Mackay

Customer review rating 4.5/5

Patricia R. Business - 14/11/2020 Confirmed reviews ALL

Friendly staff that make you feel welcome from the moment you check in right up until you are checking out. The hotel definitely has the right people working there.

Dear Patricia, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

excellent service

Customer review rating 4.5/5

Anthony Couples - 13/11/2020 Confirmed reviews ALL

Was travelling through Mackay, towing a car trailer. Chose to stay when i saw the car park size. Arrived around 8pm, staff were super helpful and accomodating.

Dear Anthony, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Awesome experience!

Customer review rating 4.5/5

Madonna B. Families - 11/11/2020 Confirmed reviews ALL

Ibis Mackay Airport hosted my daughter's 21st Birthday Party and I also stayed over the weekend, along with my sister, on a separate booking. Firstly, the Birthday Party....A very well organised event with the staff so very helpful; nothing was too difficult or out of their way to accommodate. Every person at the party had only positive words to say. My weekend stay....Rooms neat, tidy, clean and comfortable. Easy book in and check out with all staff very pleasant and helpful. Covid regulations followed with clear instructions all around for guests to see. Sanitiser readily available.

Dear Madonna, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Quality stay

Customer review rating 4.5/5

Carolyn Business - 11/11/2020 Confirmed reviews ALL

Fantastic - above average by far: - The bed was the most comfortable I have slept in. - The food (breakfasts and dinners) were delicious. I cancelled my dinner reservations in town so I could eat there again on the 2nd night. - The staff were polite, lovely and very accommodating. Disappointing: - The tea bags in the room disintegrated as soon as they got wet (must have been old I think). - Cannot tolerate those long life milk mini containers in the fridge so I ended up buying fresh milk for the 2nd night. - Perhaps some drinks in the fridge/mini bar offerings?

Dear Carolyn, Thank you for your great feedback. I am glad you enjoyed your stay overall. I will certainly review the tea bags and mini bar offerings in the room, thank you for bringing it to my attention. I will also pass on your feedback to the team, as it will encourage them to continue to provide great service. We look forward to welcome you back. Sincerely, Adriette

As always a good stay

Customer review rating 4.5/5

Aaron Business - 06/11/2020 Confirmed reviews ALL

Easy and convenient

Thank you Aaron, great to always welcome you back to Ibis. We look forward to your next visit. Sincerely, Adriette

Excellent Venue for a Function

Customer review rating 4.5/5

Gabrielle D. Business - 06/11/2020 Confirmed reviews ALL

The Functions team went over and beyond to make sure all our needs were metplus more Great Job to Adriette and all the team at Ibis Mackay

Thank you Gab, appreciate your great feedback. Always a pleasure to host your functions. Looking forward to the next one. Sincerely, Adriette

well located

Customer review rating 4.5/5

Steve B. Business - 06/11/2020 Confirmed reviews ALL

good visit - friendly team

Dear Steve, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Weekend Queensland Getaway

TripAdvisor rating 4.5/5

TravelingSmithy Business - 06/11/2020 TripAdvisor review

Short Qantas flight to Mackay Airport from Brisbane gets me the excellent Ibis Mackay, right on the MCY Arrival door. Grateful for a earlier checkin to #717, a great avgeek room number, This is my second stay & my preferred view & location is perfectly remembered. The room is bright & clean with good facilities to relax & get some work done. Staff are helpfull & greeting & add to the seamless restful stay. Some further Covid restrictions have been further lifted with services like the self serve coffee machine including hot chocolate back ! Nice tasty dinner with a couple of Accor drinks, finish off the day. Breakfast is wow, with a great slection including a grazing option. Very filling on the Sunday morning. The day goes quick with some outdoor activites & a complimenting late check out leaves me to the Airport. Great staff ; thanks so much. Back soon !

Thank you for taking the time to share your experience. It is great to hear your feedback and I will certainly pass it onto the whole team. We look forward to welcome you back for your next adventure. Sincerely,

Friendly Customer Service Team

Customer review rating 4.5/5

Dwayne Business - 01/11/2020 Confirmed reviews ALL

Staff where friendly and helpful

Dear Dwayne, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

well located . know need to go anywhere else to get food or drink

Customer review rating 4.5/5

Malcolm B. Business - 29/10/2020 Confirmed reviews ALL

Always been very pleasent the staff and more then helpful

Dear Malcolm We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Peaceful and clean stay

Customer review rating 4.5/5

Stayed A. I. M. Couples - 27/10/2020 Confirmed reviews ALL

Peaceful and clean stay, bathroom floor was dirty after test wiping with kleenex which came up black. Good otherwise.

Dear Andrew, We very much appreciate your comments regarding your stay at the ibis M.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Enjoyable

Customer review rating 4.5/5

Anonymous Couples - 26/10/2020 Confirmed reviews ALL

Relaxing

Dear Shane, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Matthew F. Families - 25/10/2020 Confirmed reviews ALL

The room was smaller than expected, but although the room was clean, the over all appearance of the facility was that it was desperately in need of refurbishment. Also, plates from our room service remained outside the door for 2 days. It appears there are no staff over the weekends.

Dear Matthew, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

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