ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.0/5 1,265 reviews

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Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

Description

Hotel extras

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 1 King Bed

Photo out of - Standard Room 1 King Bed

The contemporary room features a King size 'Sweet Bed by ibis', Samsung Smart TV, USB port and blackout blinds.

  • Views:

    Airport view or Ocean/Sea view or Panorama view

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Free movies/videoAdditional charge
  • In-house moviesAdditional charge
  • Pay per view moviesAdditional charge
  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Airport view or Ocean/Sea view or Panorama view
See availabilities

The contemporary room features two king single 'Sweet Beds by ibis', Samsung smart TV, USB charging port, double glazed windows, black out blinds, small fridge, in room safe, tea and coffee making facilities, iron and ironing board.

  • Views:

    Airport view or Ocean/Sea view or Panorama view

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • 15'/38 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our brand new iBusiness Rooms are equipped with everything you need for a business stay with Internet, guaranteed high floor, a queen-size sweet bed by ibis, bottled water daily, desk area, and Samsung Smart TV

  • Views:

    Airport view or Ocean/Sea view or Panorama view

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The contemporary room features a Queen size 'Sweet Bed by ibis', Accessible bathroom with safety railings and wide entrances, Samsung Smart TV, USB port and blackout blinds.

  • Views:

    Airport view or Panorama view

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Telephone
Fax +61 7 4898 0001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 152 rooms
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • 152 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Thai
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

Business Center

  • Self service business center

Well-being

Outdoor Heated Swimming Pool

  • Outside
  • On site

Ibis Mackay Gym

  • On site
  • On site
  • Outdoor parking
  • Public
  • 80 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.3 m / 9.8 ft

Services & equipment

  • Intercom

Vehicles

  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

TURBARLENCE TAVERN

Photo out of - TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Cooking style
Bistro
Capacity
250
Accessibility
Accessible service
Christensen Circuit, Mackay Airport, 4740 Mackay, Australia
Telephone +61 7 4898 0000
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Menu average price: 13.58 € 22 AUD

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and a pool.

ibis Mackay Outdoor Heated Swimming Pool

Ibis Mackay Gym

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,265 reviews

Customer review rating 2.5/5

Peter D. B. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Andrew D. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Don C. Families - Confirmed reviews ALL

Customer review rating 4.0/5

Beverley C. Families - Confirmed reviews ALL

Customer review rating 2.0/5

Lauren L. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Andrew D. Business - Confirmed reviews ALL

A very speedy check-in and out

Customer review rating 4.0/5

Don C. Families - Confirmed reviews ALL

Clean, quiet and comfortable. Good food, excellent service

Customer review rating 4.0/5

Beverley C. Families - Confirmed reviews ALL

We were travelling to Mackay for a family funeral and booking staff as well as hotel staff were very helpful.

Customer review rating 2.0/5

Lauren L. Couples - Confirmed reviews ALL

Room key didn’t work, tv didn’t work

Customer review rating 5.0/5

Alishia F. Couples - Confirmed reviews ALL

Clean, quiet, absolutely comfortable bed, we stay here every time we come to town. Highly recommend. However using the TV has always been a mission, the remote does not respond. We don’t bother using the TV when we are there and room service menu is on the TV which is why we don’t order room service.

Customer review rating 4.5/5

Karen D. Couples - Confirmed reviews ALL

Although it is a little bit out of the way, we will definitely be booking here again when next in Mackay. Rooms were small but very comfortable and clean. The only downfall is the car park which you cannot park in until you check in but then have to drive all the way around again to get to it.

Customer review rating 1.5/5

Milligan M. Business - Confirmed reviews ALL

Unfortunately the room was very run down. Mold in the shower, the window blind didnt work (went down, did not go up) and staff were very disinterested in resolving. Hence I spent 3 days in the dark

Customer review rating 4.0/5

Pradeep J. Business - Confirmed reviews ALL

Perfect location. Comfortable stay.

Customer review rating 2.5/5

Jake C. Solo - Confirmed reviews ALL

TV was not operational on checking in, dinner order was very delayed and quality of breakfast was very poor

Customer review rating 4.0/5

Peter D. Solo - Confirmed reviews ALL

It was exactly what one would expect from an Ibis. nothing more, nothing less. Well located if travelling from MKY airport, a short walk away.

Customer review rating 5.0/5

Grant W. Business - Confirmed reviews ALL

Work trip

Customer review rating 5.0/5

Andrew H. Business - Confirmed reviews ALL

I've stayed here several times previously, and have enjoyed the stay. However, the service level in the bar/restaurant has always been very disappointing. Well that has been turned around completely! During my stay on this occasion, the staff in the bar & restaurant were exceptional. I met Shirley and had a good chat with her, and wow, what a breath of fresh air this young lady is. Shirley was professional, efficient and showed genuine care for customers. She is certainly a great asset for this hotel.

Customer review rating 1.0/5

Monique C. J. Business - Confirmed reviews ALL

Whilst my stay was brief the room itself was ok however the cabinet under the V was loose from the wall, the bed was old and very uncomfortable the mattress folded around you. The staff however were lovely and the restaurant was great.

Customer review rating 5.0/5

Neil J. Couples - Confirmed reviews ALL

Overnight stay on our way home from Brisbane. Always clean and well maintained. Good restaurant and breakfast.

Customer review rating 1.0/5

Darren T. Business - Confirmed reviews ALL

I arrived to check in and was given a card and no explanation of where to find any facilities, I had to ask where the lift was to get to my room. When I got to the lift my card hadn’t been programmed properly. Back to the service counter to get it fixed. Then I get up to my room and try to turn the TV on. It will not work. Back to the front desk to report the issue. I told the lady the problem and that I was going to have some dinner. She assured me someone would look at it. Go back to my room after dinner, no note or message and the TV still didn’t work. Back to the front desk… the lady told me that she went up and couldn’t fix it so she asked the other lady but didn’t know if she had been up. She then told me that there was nothing else she could do because they were fully booked. No apology at all really. I accepted it and went to my room. I went for a shower, the lights over the basin did not work. After my shower I went to bed, only to get a knock at the door. It was the other lady turning up to try and fix the tv. Standing around in my pyjamas while she is randomly pushing buttons was EXTREMELY uncomfortable! By some miracle she managed to push a button and make it work. Even she admitted she didn’t know what she did to fix it. A totally unpleasant experience!

Customer review rating 3.5/5

Stacey L. Business - Confirmed reviews ALL

Satisfied

Dear Guest, Thank you for your feedback regarding the comfort of our beds. We would welcome any further feedback you may have regarding your experience, as it helps us identify areas where we can improve and ensure we continue to meet our guests' expectations. We hope to welcome you back again in the future. Warm Regards, Jayne - Ibis Mackay

Customer review rating 2.0/5

Jeremy K. Business - Confirmed reviews ALL

"No Bottled Water Available in Room or for Purchase". Not everyone wants to drink alcohol, particularly when travelling for business.

Dear Guest, Thank you for your feedback. I sincerely apologise for the inconvenience caused by the unavailability of bottled water during your stay. We experienced an unexpected supplier issue which resulted in a temporary shortage. As part of our sustainability commitments to reduce the use of single-use plastics, we work with specific suppliers offering more sustainable packaging options, which can limit alternatives within our region. Please know we worked as quickly as possible to replenish our stock, however, it did take some time to resolve. We appreciate your understanding and apologise for the inconvenience caused. We hope to have the opportunity to provide you with a better experience on a future visit. Warm Regards, Jayne - Ibis Mackay

Customer review rating 3.5/5

Patrick G. Business - Confirmed reviews ALL

Unfortunately the tv did not work and the the cabinet arount fell onto the bed. Obviously some maintenance required here.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your compliments about our location and restaurant service. I sincerely apologise about the issues with the television and cabinet. Please be assured that your feedback has been shared with the maintenance team and will be addressed accordingly. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future. Warm Regards, Jayne - Ibis Mackay

Customer review rating 4.5/5

Greg T. Business - Confirmed reviews ALL

Good Staff and location

Dear Guest, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you had an enjoyable stay with us. Your kind words motivate us to continue providing excellent service. We look forward to welcoming you back again soon. Warm Regards, Jayne - Ibis Mackay

Other web-users rate our hotel

  • 412 reviews 9.1/10 Location
  • 739 reviews 6.3/10 Room
  • 592 reviews 7/10 Service
  • 10 reviews 4.3/10 WiFi
  • 369 reviews 5.1/10 Comfort
  • 354 reviews 6.2/10 Food
  • 334 reviews 6.5/10 Cleanliness
  • 161 reviews 5.8/10 Value

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