ibis Mackay Hotel 4 stars

Customer review rating 4.5/5 5,449 reviews
ibis Mackay
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+ 20 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Quiet rooms

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Mackay

Christensen Circuit
Mackay Airport
4740
mackay
australia

Tel: +61748980000

Fax: (+61)7/48980001

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    MACKAY AIRPORT At 0.5km / 0.31 miles

  • By train

    MACKAY STATION At 3km / 1.86 miles

GPS :-21.178058, 149.181637

Our accommodations

Standard Room 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room 1 Queen Bed High Floor

  • Max. number of persons: 2
  • Area: From 17
  • Views: Airport view, Panorama view, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Accessible room

Wide entries for wheelchairs, handrails and extra large bathrooom, ibis Sweet Bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: Airport view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

TURBARLENCE TAVERN

Type of cuisine: Bistro

TurBARlence Tavern open for Al a Carte breakfast Monday to Friday and from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere TurBARlence is a place you will want to spend time.

Lunch

06:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TURBARLENCE

Photo non contractuelle / Strictly non binding

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and gaming facilities.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 72

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
ibis Mackay

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,449 reviews

tripadvisor

TripAdvisor Rating 4.5/5

337 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located & very helpful

Customer review rating 4.5/5

Nicholas Business - 21/02/2020 Confirmed reviews ALL

Organised by Qantas when flight delayed - all very smooth and simple

Dear Nicholas, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Awesome place to stay .!!!

Customer review rating 4.5/5

Nicole Solo - 20/02/2020 Confirmed reviews ALL

Last minute book in was a breeze.! Extremely friendly staff , comfy and cozy rooms. Restaurant food was amazingly delicious, with fast service. 10/10 stay for me.

Dear Nicole, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Well located and safe for catching plane

Customer review rating 4.5/5

Anonymous Business - 20/02/2020 Confirmed reviews ALL

I really enjoy my stay, as I am so tied by the time I get there. I feel safe, the bed is amazing, it’s beautiful and clean. I also only have to walk across the road and only have to rely on myself. I feel safe, and my friend have no concerns

Dear Shirley, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Fantastic Customer Service

Customer review rating 4.5/5

Mark E. Solo - 19/02/2020 Confirmed reviews ALL

After being out fishing on a charter for 5 days I was greeted by friendly helpful Ibis staff who assisted with my belongings and ensured my stay was of the highest quality. I had a few requests given the nature of my belongings from the trip and the staff were extremely accommodating

Dear Mark, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

a good few days

Customer review rating 4.5/5

Anonymous Solo - 18/02/2020 Confirmed reviews ALL

good hotel.happy people seem to like there work.

Dear Andy, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Located conveniently

Customer review rating 4.5/5

Anonymous Business - 17/02/2020 Confirmed reviews ALL

Would have appreciated instructions to access the internet.

Dear Elizabet, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also taken on board your feedback regarding the internet and coffee cups and will ensure it does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great - staff were super friendly and very helpful!

Customer review rating 4.5/5

Naomi G. Families - 17/02/2020 Confirmed reviews ALL

We had my mums 50th here and it was a lovely evening with staff working hard to make sure everything was how we wanted it. Thankyou!

Thank you Naomi, I will certainly pass the feedback onto Shannon and Ashleigh. I am glad you enjoyed your time. Sincerely, Adriette

Close to airport

Customer review rating 4.5/5

Jim M. Business - 16/02/2020 Confirmed reviews ALL

Second visit to hotel. It was ok, trying somwhere else this week

Dear Jim We very much appreciate your comments regarding your stay at the ibis Mackay. I am sorry to hear that you did not enjoy your breakfast experience and I will certainly follow up with the team to ensure it is better delivered. Thank you again for sharing your experience, and we hope you will give us the opportunity to better serve you next time. Sincerely, Adriette

Not Bad

Customer review rating 4.5/5

Darren Business - 16/02/2020 Confirmed reviews ALL

TV didn't get all channels and food was average

Dear Darren, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also ensure I discuss your feedback with the F&B team to ensure we improve our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Nice stay

Customer review rating 4.5/5

Eddie Business - 15/02/2020 Confirmed reviews ALL

Was nice stay

Dear Edward, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Ideal for early morning flights

Customer review rating 4.5/5

Danny H. Couples - 14/02/2020 Confirmed reviews ALL

Spent one night, great for an early morning flight, could do with an easy chair in the room, otherwise the only option is to lie on the bed.

Dear Daniel, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

comfortable and friendly staff

Customer review rating 4.5/5

L Families - 14/02/2020 Confirmed reviews ALL

The only accor property in Mackay, but convenient and very welcome hotel and very good restaurant

Dear Lynn, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

COMFORTABLE AND GOOD LOCATION

Customer review rating 4.5/5

Ray Families - 14/02/2020 Confirmed reviews ALL

Three day stay to visit family

Dear Ray, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
Customer review rating 4.5/5

Christine M. Business - 14/02/2020 Confirmed reviews ALL

All as expected.

Dear Christine, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Fantastic for those travelling the next morning. Small bit great rooms

Customer review rating 4.5/5

Lester Business - 13/02/2020 Confirmed reviews ALL

Great hotel with really good food

Dear Lester, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great "Transit Accommodation"

Customer review rating 4.5/5

Mark Business - 12/02/2020 Confirmed reviews ALL

Well greeted and facilities explained.

Dear Mark, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Easy stay

Customer review rating 4.5/5

Bev D. Families - 12/02/2020 Confirmed reviews ALL

Easy check in, nice room

Dear Bev, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Well situated, very central to main shops.

Customer review rating 4.5/5

Melissa B. Business - 11/02/2020 Confirmed reviews ALL

My time with Ibis, was very satisfying especially for a Airport Hotel. Staff were very friendly and the meals were very delicious. I stayed there for a extended amount of time and my room was always serviced and left fresh daily.

Dear Melissa, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Early start to the working week

Customer review rating 4.5/5

Michael Business - 11/02/2020 Confirmed reviews ALL

Routine but pleasant

Dear Michael, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Well located

Customer review rating 4.5/5

Greg N. Business - 10/02/2020 Confirmed reviews ALL

The accommodation and bed were very good. Breakfast was very good

Dear Greg, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette
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