ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.0/5 1,272 reviews

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ibis Mackay - Image 1
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Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

Description

Hotel extras

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room 1 King Bed

Photo out of - Standard Room 1 King Bed

The contemporary room features a King size 'Sweet Bed by ibis', Samsung Smart TV, USB port and blackout blinds.

  • Views:

    Airport view or Ocean/Sea view or Panorama view

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Free movies/videoAdditional charge
  • In-house moviesAdditional charge
  • Pay per view moviesAdditional charge
  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Airport view or Ocean/Sea view or Panorama view
See availabilities

The contemporary room features two king single 'Sweet Beds by ibis', Samsung smart TV, USB charging port, double glazed windows, black out blinds, small fridge, in room safe, tea and coffee making facilities, iron and ironing board.

  • Views:

    Airport view or Ocean/Sea view or Panorama view

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • 15'/38 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail

Tv Facilities

  • Pay per view moviesAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Our brand new iBusiness Rooms are equipped with everything you need for a business stay with Internet, guaranteed high floor, a queen-size sweet bed by ibis, bottled water daily, desk area, and Samsung Smart TV

  • Views:

    Airport view or Ocean/Sea view or Panorama view

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

The contemporary room features a Queen size 'Sweet Bed by ibis', Accessible bathroom with safety railings and wide entrances, Samsung Smart TV, USB port and blackout blinds.

  • Views:

    Airport view or Panorama view

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Pay per view moviesAdditional charge
  • 15'/38 cm screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Telephone
Fax +61 7 4898 0001
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 152 rooms
  • 8 rooms for people with reduced mobility
  • 12 connecting rooms
  • 152 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Thai
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

2 Meeting rooms

Business Center

  • Self service business center

Well-being

Outdoor Heated Swimming Pool

  • Outside
  • On site

Ibis Mackay Gym

  • On site
  • On site
  • Outdoor parking
  • Public
  • 80 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.3 m / 9.8 ft

Services & equipment

  • Intercom

Vehicles

  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

TURBARLENCE TAVERN

Photo out of - TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Cooking style
Bistro
Capacity
250
Accessibility
Accessible service
Christensen Circuit, Mackay Airport, 4740 Mackay, Australia
Telephone +61 7 4898 0000
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Menu average price: 13.75 € 22 AUD

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation
  • Meals by the swimming Pool
  • Takeaway Meals
  • Musical Entertainment

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • JCB
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Vegetarian menu

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Adjoining the hotel is The Tavern, which offers alfresco dining, modern bistro fare, wines, cocktails and a pool.

ibis Mackay Outdoor Heated Swimming Pool

Ibis Mackay Gym

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,272 reviews

Customer review rating 5.0/5

Anthony D. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Mr V. Business - Confirmed reviews ALL

Customer review rating 2.5/5

Trudy D. C. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Julia A. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Daniel L. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that our location was convenient for your early flight and that you enjoyed a hearty meal at our restaurant. We look forward to welcoming you back in the future. Best regards, Jayne General Manager

Customer review rating 3.5/5

Mr V. Business - Confirmed reviews ALL

Of course, I still don't quite understand what the glitch was with the computer that withdraws money from customers. It's a good thing I noticed that money was withdrawn from my banking app. The hotel itself is a typical transit hotel, which is to say, quite acceptable. But what really amazed me was the very high-quality restaurant. More precisely, the very tasty cuisine. It was truly amazing, and I would go again.

Customer review rating 2.5/5

Trudy D. C. Business - Confirmed reviews ALL

Service at dinner and breakfast was terrible. I ordered and paid for a take away coffee and the man who served me forgot about it

Customer review rating 4.5/5

Julia A. Business - Confirmed reviews ALL

It was a comfortable stay, thank you.

Customer review rating 4.5/5

Daniel L. Couples - Confirmed reviews ALL

Convenient for early morning flights. Restaurant had a hearty meal.

Dear Guest, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that our location was convenient for your early flight and that you enjoyed a hearty meal at our restaurant. We look forward to welcoming you back in the future. Best regards, Jayne General Manager

Customer review rating 4.5/5

Julie B. Families - Confirmed reviews ALL

Well located for my brief visit, comfortable with exceptionally helpful and professional staff

Customer review rating 1.0/5

Kepa L. Business - Confirmed reviews ALL

Staff were so slow thy didn't listen

Customer review rating 4.5/5

Donelle L. Couples - Confirmed reviews ALL

One night stay, room was clean, staff friendly

Customer review rating 1.5/5

Ian H. Business - Confirmed reviews ALL

The mini fridge was loud and making noise making it very hard for me to sleep

Customer review rating 5.0/5

Richard M. Solo - Confirmed reviews ALL

Always a great stay

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you consistently enjoy your stays with us. Your positive experience is our top priority, and we look forward to welcoming you back to ibis Mackay soon. Best regards, Jayne General Manager

Customer review rating 3.5/5

Jerome C. Business - Confirmed reviews ALL

Accommodation: Rooms were simple, clean and comfortable, meeting the expected standard for the property category. Food & Beverage: The on‑site restaurant delivered an average dining experience, with pricing that felt disproportionate to the quality offered. Accor Elite Recognition: As an Accor Silver Member, no complimentary welcome drink was provided, despite this being a published benefit for Elite members. This indicates a lapse in loyalty recognition and guest experience consistency. Customer Service: Service delivery was functional and aligned with typical Australian hospitality norms — adequate but not exceptional.

Customer review rating 2.5/5

Danny W. Business - Confirmed reviews ALL

Check in was good. Everything seemed ok until I got out of the elevator on the 6th floor. The carpet is terrible. Stained everywhere with what I can only guess as ingrained mud and grease from work boots. My room was adequate though a slightly larger area for putting my suitcase would be good. Bathroom is looking rundown with paint peeling from the lower walls. The shower stall is tiny and any person of a larger size wouldn’t be able to take a shower.

Customer review rating 0.5/5

Julie L. Families - Confirmed reviews ALL

The television did not work in our room. The air conditioning could not be changed and remained on 24. The room was very small for the amount of money that we paid. The girl at the front counter was like a robot. The other girl who tried to help us was lovely but I had to prompt her with what to do. She offered to move us to another room but we had already had a shower and used the linen. I asked her to take some money off of our food bill for the inconvenience but no, we had to change rooms. So the television didn’t work in the new room we were moved to and the air conditioning would not budge off of 21 degrees. We were then offered one round of drinks which totalled $34.50. Overall not a very good experience. There were plates left out infront of rooms and the overall motel was very dirty. I talked to a gentleman who was also staying there and he said it was always like that. Also reception didn’t answer the phone when I tried to call.

Customer review rating 4.5/5

Lynda S. Couples - Confirmed reviews ALL

Convenient location to the airport. Rooms comfy and well appointed. Staff very helpful and friendly

Customer review rating 4.5/5

Jill S. Friends - Confirmed reviews ALL

Reception staff professional. Quiet hotel.

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found our hotel convenient and enjoyed the professionalism of our reception staff. It is also great to know that you appreciated the quiet atmosphere during your stay. Regards, Jayne General Manager

Customer review rating 4.0/5

Michael B. Business - Confirmed reviews ALL

Very good

Dear Guest, Thank you for your feedback regarding the portion sizes of our meals. We appreciate your perspective and will take your comments into consideration as we continually strive to enhance our dining experience for our guests. We look forward to welcoming you back. Regards, Jayne General Manager

Customer review rating 4.5/5

T. T. Business - Confirmed reviews ALL

We booked via phone and it was great experience, the lady went out her way to assist us?

Dear Guest, Thank you for your positive feedback regarding your stay. We are delighted to hear that our team's assistance made your experience enjoyable and comfortable. Your kind words will be shared with our staff, as they strive to provide excellent service. Regards, Jayne General Manager

Customer review rating 5.0/5

Vladimir H. Solo - Confirmed reviews ALL

My recent stay at ibis Mackay was wonderful. I was driving to Cairns the next day, so I needed a good night’s sleep, and I certainly got one! The room was perfect in every aspect. Thank you!

Dear Guest, Thank you for your kind words regarding your stay at ibis Mackay. We are delighted to hear that you found our hotel beautiful and enjoyed a cozy room for a restful night. We look forward to welcoming you back in the future. Best regards, Jayne General Manager

Customer review rating 5.0/5

Dominic T. Business - Confirmed reviews ALL

Was a short stay but everything went smoothly

Customer review rating 0.5/5

Crozier S. Families - Confirmed reviews ALL

Bar staff had no idea what they were doing, meal was late and had to ask where it was - when we got it the steak had to be sent back as ordered rare. Tv didn’t work in room, rang reception who sounded annoyed but said they’d come up but they didn’t. One bedside light didn’t work, because there was no globe.. $190 room and $50 steak!

Other web-users rate our hotel

  • 412 reviews 9.2/10 Location
  • 756 reviews 6.4/10 Room
  • 600 reviews 7/10 Service
  • 10 reviews 5.1/10 WiFi
  • 379 reviews 5.1/10 Comfort
  • 366 reviews 6.4/10 Food
  • 343 reviews 6.5/10 Cleanliness
  • 163 reviews 5.9/10 Value

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