ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,021 reviews

Hotel extras

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Take advantage of our Flight + Hotel offers

Discover

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,021 reviews

TripAdvisor Rating  4.5/5  385 reviews

Certificate of excellence 2022

Good stay

Customer review rating 3.5/5

Peter Business - Confirmed reviews ALL

Good stay, (maybe) the same room I had before but the light over the work desk in the room does not work, makes it very hard to do any computer work. Also I know I am old but I could not get the TV stations to work.

Dear Peter, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

well located

Customer review rating 3.0/5

Shane Business - Confirmed reviews ALL

just a little over priced for the time you get to stay

Dear Shane, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Staff are courteous, however, more training required with staff handover.

Dear Annette, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I understand your concerns regarding staff training, and we are certainly training and coaching our team consistently. I do apologise, as we do have quite a large number of new team members at the moment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Good bed

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Checked in late , staff were good . Beers at the bar overpriced

Dear Simon We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

Great stay

Customer review rating 5.0/5

Ryan W. Couples - Confirmed reviews ALL

It was extremely comforting, great welcomeness from staff. thank you

Dear Ryan, We very much appreciate your comments regarding your stay at the ibis Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adriette

In partnership with TripAdvisor

Other web-users rate our hotel

  • 310 reviews 9.4/10 Location
  • 633 reviews 6.8/10 Room
  • 598 reviews 8.6/10 Service
  • 14 reviews 5.8/10 WiFi
  • 343 reviews 6.7/10 Food
  • 282 reviews 7.4/10 Cleanliness
  • 126 reviews 5.6/10 Value
  • 78 reviews 6.3/10 Breakfast

Powered by Trustyou

Mantra Mackay

4 stars

At 8.549 km

See the hotel
All our hotels in Mackay