ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.1/5 1,610 reviews

ibis Mackay - Image 1
ibis Mackay - Image 2
ibis Mackay - Image 3
ibis Mackay - Image 4

Description

Hotel extras

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,610 reviews

Customer review rating 5.0/5

Glenn B. Couples - Confirmed reviews ALL

As stated above

Dear Glenn, Thank you for your positive feedback regarding our location and comfort. We are pleased to hear that you found it convenient to book with us on short notice. We hope to welcome you back in the future for another enjoyable stay. Best regards, ibis Mackay

Customer review rating 5.0/5

Ross M. Business - Confirmed reviews ALL

Overnighter and it was perfect for me with dinner and breakfast as part of the experience.

Dear Ross, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location and the dining options available. It is our aim to provide a pleasant experience for all our guests. Kind regards, ibis Mackay

Customer review rating 5.0/5

Parkes P. Business - Confirmed reviews ALL

All the staff in the restaurant go out of their way to make you feel welcome. Always enjoy my stay at the ibis Mackay.

Dear P., Thank you for your kind words regarding our service and quality of food. We are delighted to hear that our staff made you feel welcome during your stay. Your satisfaction is our priority, and we look forward to welcoming you back to ibis Mackay. Best regards, ibis Mackay

Customer review rating 0.5/5

Kirsty G. Couples - Confirmed reviews ALL

Just to book my room took nearly 30mins. I asked for a late check in and was given a 11am check out. Had cleaners walk into my room at 1015am and again at 1050am. I called and extended my check out to 12 and would pay the additional fee. 5 mins later received a call from reception asking about the late check out I had just arranged and asked who I spoke to who granted this. And then I had the cleaners walk in again before my check out time. I was extremely disappointed with my stay to say the least.

Dear Kirsty, Thank you for sharing your feedback regarding your recent stay at ibis Mackay. I sincerely apologize for the disorganization you experienced during your check-in and the subsequent check-out process. It is our priority to provide a seamless experience for our guests, and I regret that we fell short in this instance. I understand that the timing of the housekeeping staff's entry into your room was disruptive, particularly after you had arranged for a late check-out. We strive to ensure clear communication between our teams, and your experience indicates that we need to improve this aspect of our service. Your comments will be taken into consideration as we work to enhance our operational procedures. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. Best regards, ibis Mackay

Customer review rating 2.0/5

Chris H. Business - Confirmed reviews ALL

Cleaner came into room in the morning when I were still in bed. Main bathroom light wasn’t working Rooms are starting to get worn and dated Food was very average for the price

Dear Chris, Thank you for sharing your feedback regarding your recent stay. We apologize for the interruption from housekeeping and the inconvenience of the bathroom light. We also appreciate your comments on the room condition and dining experience, as they help us enhance our services. Kind regards, ibis Mackay

Other web-users rate our hotel

  • 452 reviews 9.1/10 Location
  • 848 reviews 6.8/10 Room
  • 724 reviews 7.6/10 Service
  • 9 reviews 8.3/10 WiFi
  • 490 reviews 6.2/10 Food
  • 390 reviews 6.6/10 Cleanliness
  • 174 reviews 4.8/10 Value
  • 121 reviews 6.8/10 Breakfast

Powered by Trustyou

Our other establishments nearby

Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 (1189 reviews)

At 8.559 km

See the hotel
All our hotels in Mackay