ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.1/5 1,454 reviews

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Description

Hotel extras

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

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Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,454 reviews

Customer review rating 3.0/5

Dunn D. P. Business - Confirmed reviews ALL

Service in the bar, restaurant and check in was slow and could be improved.

Dear P., Thank you for sharing your feedback regarding the service during your recent stay. We appreciate your comments and will use them to enhance our guest experience moving forward. Kind regards, ibis Mackay

Customer review rating 1.5/5

Ring P. Business - Confirmed reviews ALL

I ordered an expensive meal and it was overcooked and inedible. The staff came nowhere near me so I could not give them feedback...the food was just left at the table when I left. My stay was extended from 1 to 2 nights and then the corporate card was deemed "do not honor" ... I am still not sure if the meals were put on the corporate card, or on my personal card.

Dear P. Thank you for sharing your experience with us. I sincerely apologize for the challenges you faced during your stay, particularly regarding the quality of your meal and the payment confusion. We strive to provide attentive service, and I regret that this was not reflected in your experience. Regarding the payment issues, we understand how important clarity is in these matters, and I encourage you to reach out to our front desk for further assistance. Your feedback is valuable as it helps us enhance our services. Thank you for your understanding, and we hope to welcome you back in the future. Best regards, ibis Mackay

Customer review rating 4.5/5

Damian V. Business - Confirmed reviews ALL

Very comfortable and convenient

Dear Damian, Thank you for your kind words regarding our staff and the comfort of your stay. We are delighted to hear that you found our hotel convenient. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, ibis Mackay

Customer review rating 0.5/5

Andrew D. Business - Confirmed reviews ALL

front office staff & bar staff very rude and not helpful smallest shower I have ever seen, Safe in the room was non operational, TV keep resetting every few minutes, food in the restaurant I sent back as it was terrible, top of ensemble keep sliding on the base

Dear Andrew, Thank you for sharing your feedback regarding your recent stay with us. We are disappointed to learn that you experienced issues with our staff's service and the amenities in your room. We take all guest feedback seriously and will be addressing these matters with our team to improve our services. Your comments regarding the restaurant will also be reviewed to ensure a better dining experience in the future. Kind Regards, ibis Mackay

Customer review rating 3.5/5

Naomi L. Business - Confirmed reviews ALL

I normally stay here. No issues

Dear Naomi, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and appreciate your continued patronage. We strive to provide a consistent experience and will take your comments into consideration for future improvements. Kind regards, ibis Mackay

Other web-users rate our hotel

  • 438 reviews 9.2/10 Location
  • 812 reviews 6.6/10 Room
  • 680 reviews 7.1/10 Service
  • 11 reviews 7.4/10 WiFi
  • 448 reviews 6.4/10 Food
  • 372 reviews 6.6/10 Cleanliness
  • 174 reviews 5.3/10 Value
  • 105 reviews 6.6/10 Breakfast

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