ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,889 reviews

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Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

Description

Hotel extras

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

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Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Telephone
Fax +61 7 4898 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,889 reviews

TripAdvisor Rating  4.5/5  395 reviews

Wel located but dirty rooms and unfortunate closure of restaurant

Customer review rating 2.0/5

Kp Business - Confirmed reviews ALL

The room I had had a huge stain on the carpet and the room smelt a lot. Fortunately I wasn't sending much time of my 3 night stay in the room

Restaurant renovations going on which is great, would have beeb nice to be told before booking

Customer review rating 2.0/5

Dan K. Business - Confirmed reviews ALL

Have stayed there in the past, always a good spot to stay. Frustrated we only found out kitchen was under renovation when we got there, limited menu, I ordered a chicken schnitzel to get it served in a takeway box, takeaway knife and fork, no salad, staff just didn't seem to care, more interested to be on there phone.

Terrible mattress. Cleaning below par.

Customer review rating 2.0/5

Transit T. Couples - Confirmed reviews ALL

Room 311. The mattress is way past its service life. Terrible sleep. The shower screen frame has not had a deep clean in quite a while. The timber edge is falling off the bathroom door. The A/C would not respond to temperature adjustments. Either too cold or off. Despite the Ibis name this property felt like a cheaper brand.

Dear Glenn, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Comfortable bed. Bathroom and shower quite small. Couldn't open the shower door without hitting the toilet.

Dear Leanne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Adriette

Location to airport

Customer review rating 1.0/5

Hamo Business - Confirmed reviews ALL

We booked here for second time as convenient to have tea go to bed and get in flight next morning, we arrive for check in and room request wasn't met we needed in up same room to the last stay we had there which has terrible staining on floor and loose toilet seat which we reported last stay this still hadn't been rectified with 6 weeks between stays reported to reception and man with longish hair was apologised but didn't want to recite the problems then we come down for tea to find out restaurant closed and only serving basicly crap food asked where i could put official report in and got no feedback we won't use this hotel again very poorly maintained rooms also previous people who had stayed in room had stolen chocolate bars and left oit packaging with nothing in them i reported to recwpti9n to notify house keeping as we only noticed when we moved to place our items on bench

Dear Debbie, Thank you for taking the time to tell us about your experience at the ibis Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriette

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Other web-users rate our hotel

  • 490 reviews 9/10 Location
  • 983 reviews 7.1/10 Room
  • 888 reviews 8.2/10 Service
  • 12 reviews 8.3/10 WiFi
  • 581 reviews 6.5/10 Food
  • 431 reviews 7/10 Cleanliness
  • 196 reviews 6.6/10 Value
  • 135 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.