ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.3/5 1,813 reviews

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Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

Description

Hotel extras

  • Peaceful rooms.

  • 20 metre walk to the airport, pick up and drop off of your hire car is very convenient.

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

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Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Telephone
Fax +61 7 4898 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,813 reviews

TripAdvisor Rating  4.5/5  393 reviews

Mackay Stopover

Customer review rating 1.0/5

Guy Business - Confirmed reviews ALL

Checking in was excellent - the gent on reception very polite and informing. Dinner okay but it appears that some of the bar staff are not up to date on what are the standard serves of drinks ie wine 150ml (not small serve) Next morning not good at all. went down to reception to get sugar as the room was supplied a few sachets. requested some more sugar from the gent on reception 27th September, was informed that the room will get more sugar when housekeeping makes up the room. I asked again for sugar stating that it was for me to have another coffee, to be then told go over to the restaurant and ask them. I then asked him f they did indeed have sachets that I could take up to the room. the reply was "not my problem it's a Food and Bev responsibility". He was nothing short of rude and arrogant. This does not play out well for you as the reception is one's first impressions of the establishment. I won't be staying at the location again based on this and I don't appreciate the treatment. I had the same in Parramatta at the Mantra last year.

Dear Guy, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adriette

Sensational

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Have stayed here numerous times always good.

Dear Ben, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adriette

Convenient. Lovely room.

Customer review rating 4.5/5

Marilyn L. Solo - Confirmed reviews ALL

Efficient, pleasant stay.

Dear Marilyn, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adriette

Almost a 10

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Would’ve been a 10 if there was a microwave

Dear Hannah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Adriette

Ok stay, not as good as in the past

Customer review rating 3.0/5

Melm Business - Confirmed reviews ALL

As soon as I arrived, while I was met by a friendly reception staff member, I was quickly told, "You should have booked through Accor directly", as opposed to a 3rd party. That's all well and good, but hey, I just wanted to check in. My room was ok, a bit shabby in places. The cupboard underneath the TV had broken away from the wall and was just sitting there, easily able to be pulled over. The toilet semi-flushed every 3-4 minutes (throughout the night!) which drove me a little mad (I would have changed rooms but to be honest, couldn't be bothered as I didn't notice it until after I returned from work meetings at 9pm and didn't feel like complaining/being moved). Staff at reception were friendly throughout, the room service QR code didn't work all that well (often saying nothing was available - then I went downstairs and ordered at the bar/kitchen myself and asked for takeaway to eat in my room, then being told by staff at the bar "You should have ordered room service upstairs"). So not the best customer service, not the worst either though.

Dear Melissa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Adriette

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Other web-users rate our hotel

  • 460 reviews 9.2/10 Location
  • 946 reviews 7.2/10 Room
  • 848 reviews 8.4/10 Service
  • 13 reviews 6.4/10 WiFi
  • 535 reviews 6.8/10 Food
  • 405 reviews 7.3/10 Cleanliness
  • 193 reviews 6.5/10 Value
  • 126 reviews 6.6/10 Breakfast

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Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.4/5 (1245 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.