ibis Mackay 4 stars

Customer review rating (ALL Rating) 4.2/5 1,586 reviews

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Christensen Circuit, Mackay Airport, 4740 MACKAY, Australia

Description

Hotel extras

  • Complimentary car parking

  • 20 meter walk to the airport, pick up and drop off of your hire car is very convenient

  • Super comfortable beds

  • Tavern on site

  • 24 Hour reception

Our accommodation(s)

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Hotel location

ibis Mackay

Christensen Circuit, Mackay Airport
4740 MACKAY
Australia

GPS:-21.178058, 149.181637

Telephone
Fax +61 7 4898 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TURBARLENCE TAVERN

TurBARlence Tavern open for breakfast Monday to Friday from 5am and 6am Saturday and Sunday. All day dining runs between 10am - 9pm. With modern furnishings and upbeat atmosphere, TurBARlence is a place you will want to spend your time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,586 reviews

Customer review rating 3.0/5

Jason W. Business - Confirmed reviews ALL

Unfortunately a little disappointed in the cleanliness of the room. The roof lights did not work and the house keeping removed one of the bed side lamps globes. The carpet also requires cleaning. The toilet was also not cleaned properly from a previous guest stay. The check in process also takes an incredibly long time to complete, especially when I had already checked in on-line.

Dear Jason, Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered in your room, as well as the inconvenience with the check-in process. Our housekeeping team strives to maintain high standards, and your comments will be addressed. We appreciate your understanding and patience, and we aim to enhance our services for future guests. Best regards, ibis Mackay

Customer review rating 3.0/5

Robin R. Business - Confirmed reviews ALL

Your booking and credit card system is not good.

Dear Robin, Thank you for your feedback regarding our booking and credit card system. We appreciate your insights, as they help us identify areas for improvement. Your experience is important to us, and we will take your comments under consideration. Kind Regards, ibis Mackay

Customer review rating 2.0/5

Shane J. Business - Confirmed reviews ALL

Firstly, when I checked into the room, I found the the Foxtel system didn't work so was unable to watch TV. I notified reception and they went to fix it while I was out for dinner, however when I returned it still didn't work. The guy from reception came up with me. And after about 20 minutes of mucking around, the foxtel system came up but when I went to change channel, nothing would happen. I tried to call reception to avaoild another trip downstairs but the reception button on the phone was calling a Sydney number and I got an voice menu. When I pressed the option for reception, it would disconnect. I couldn't be bothered trying again that night so I watched YouTube on my phone. The next day I told them and was moved to another room. The tv worked in this one which was a plus, but the air con was so loud (had a screeching sound) that I had to turn it off. Of course that meant I woke up hot throughout the night. It was also a room with a queen bed, not a king. That in itself does t bother me (there's only one of me) but I. Noticed it was still charged at the same rate. On top of all that, as a gold member there is usually a welcome drink offered. There was nothing. No acknowledgement of status(my previous stay here was fantastic).

Dear Shane, Thank you for sharing your feedback regarding your recent stay at ibis Mackay. I sincerely apologize for the inconveniences you experienced during your visit. Your comments about the Foxtel system and the air conditioning have been duly noted. I understand how frustrating it must have been to deal with the television issues, and I regret that our efforts to resolve this did not meet your expectations. Additionally, I am sorry to hear about the challenges you faced with the phone system while trying to reach reception. This is certainly not the experience we aim to provide. Regarding your room change, I appreciate your understanding, but I regret the discomfort caused by the air conditioning unit. We strive for consistency in our accommodation offerings, and I apologize for any discrepancies in room specifications and rates. Lastly, I would like to extend my apologies for the oversight regarding your welcome drink as a gold member. We value your loyalty and appreciate your feedback, which will help us enhance our services. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future under improved circumstances. Best regards, ibis Mackay

Customer review rating 0.5/5

Nigel T. Business - Confirmed reviews ALL

Due to changing work requirements, I needed to check out one night early. I advised reception of this over 36hrs before my checkout time but was advised, quote bluntly there would be jo refund. I asked again upon checkout and was advised they would check with manager and get back to me - which they never did. I solely stay with Accor group and am a Silver Member, but this experience will make me review my future accommodation choices.

Dear Nigel, Thank you for sharing your experience with us. I sincerely regret that your recent stay did not meet your expectations, particularly regarding the communication about your early checkout. Our policy generally does not allow for refunds in such circumstances, and I understand how this may have been frustrating for you. I apologize for the lack of follow-up regarding your inquiry; this is certainly not the standard of service we aim to provide. Your loyalty as a Silver Member is valued, and we appreciate your feedback as it helps us improve. Thank you for your understanding. Best regards, ibis Mackay

Customer review rating 1.5/5

Timothy N. Couples - Confirmed reviews ALL

The sheets on are bed hadn’t been changed and were dirty

Dear Timothy, Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the cleanliness issue you encountered with the bed linens. Maintaining a high standard of cleanliness is a priority for us, and your comments will be reviewed with our housekeeping team. Best regards, Ibis Mackay

Other web-users rate our hotel

  • 452 reviews 9.1/10 Location
  • 848 reviews 6.8/10 Room
  • 724 reviews 7.6/10 Service
  • 9 reviews 8.3/10 WiFi
  • 490 reviews 6.2/10 Food
  • 390 reviews 6.6/10 Cleanliness
  • 174 reviews 4.8/10 Value
  • 121 reviews 6.8/10 Breakfast

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