Mercure Rockhampton 4 stars

Customer review rating (ALL Rating) 4.0/5 421 reviews

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Description

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Our accommodation(s)

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Room 1

Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Access and transport

Hotel services

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On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  421 reviews

Customer review rating 1.5/5

Sydney B. Friends - Confirmed reviews ALL

Dear Sydney, Thank you for taking the time to share your experience at Mercure Rockhampton. We sincerely regret that your stay did not meet your expectations, particularly regarding not being welcomed as one of our valued Platinum Members and your experience at breakfast. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Your comments have been noted and will be taken into account to improve our future services. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Owen C. Couples - Confirmed reviews ALL

Dear Owen, Thank you for taking the to review your stay at the Mercure Rockhampton. It is always a pleasure to receive positive feedback so we are glad that you enjoyed your upgrade and welcome gift and had a pleasant dinner. I am sorry to read that you did not enjoy your experience at breakfast, thank you for bringing these issues to our attention, we will certainly use this information to work towards improving guest experiences in the future. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 3.5/5

Marie R. Couples - Confirmed reviews ALL

Dear Marie, Thank you for the great review of our hotel! We are glad that you enjoyed our convenient location and found your stay clean and comfortable. We hope to welcome you back soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 3.5/5

Matthew W. Business - Confirmed reviews ALL

Dear Matthew, We very much appreciate you taking the time to review your stay at the Mercure Rockhampton. It is always a pleasure to receive positive feedback and we are so glad that you found your room comfortable and clean. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.5/5

Trevor H. Solo - Confirmed reviews ALL

Dear Trevor, We very much appreciate your comments regarding your stay at the Mercure Rockhampton. It is always a pleasure to receive positive feedback and we are so pleased that you loved your stay. I will share your comments about the maintenance issues with our team so they can be fixed. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Other web-users rate our hotel

  • 251 reviews 8.4/10 Location
  • 529 reviews 5.8/10 Room
  • 306 reviews 8.2/10 Service
  • 6 reviews 9.3/10 WiFi
  • 248 reviews 5.2/10 Comfort
  • 231 reviews 5.3/10 Cleanliness
  • 135 reviews 3.5/10 Amenities
  • 95 reviews 3.4/10 Vibe

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