Mercure Rockhampton 4 stars

Customer review rating (ALL Rating) 3.9/5 471 reviews

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Mercure Rockhampton - Image 1
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Mercure Rockhampton - Image 3
Mercure Rockhampton - Image 4
86 Victoria Parade, 4700 ROCKHAMPTON, Australia

Description

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 1 queensize bed, River side

Photo out of - Standard Room with 1 queensize bed, River side

Please note: Children who are under 13 years of age (at the time of stay) sharing the parents room, in existing room bedding, are free of charge. Charges apply if additional bedding is required or if child is over 13 years of age.

  • Views:

    River side

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: River side
  • Most of the accommodation: Balcony
See availabilities

Please note that the hotel does not have a heating system.

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 0 m² / 0 sq ft

Bedding

King size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Please note: Children who are under 13 years of age (at the time of stay) sharing the parents room, in existing room bedding, are free of charge. Charges apply if additional bedding is required or if child is over 13 years of age.

Max. number of persons
3
Area
From 0 m² / 0 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Message alert
  • Smoke alarm in room

Comfort Features

  • Iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Telephone
Fax +61 7 4927 1615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms
  • 74 rooms
  • 4 family rooms
  • 74 non-smoking rooms
  • 8 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Concierge

  • Concierge

Catering

One Restaurant

Breakfast

  • Buffet

Business

5 Meeting rooms

Well-being

Pool

  • Outside
  • On site

Hotel Gym

  • On site

Riverside Restaurant

Photo out of - Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Cooking style
Other cooking style
Classifications & labels
0
Capacity
80
86 Victoria Parade, 4700 Rockhampton, Australia
Telephone +61 614749945055

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  471 reviews

Customer review rating 2.0/5

Cathy J. Friends - Confirmed reviews ALL

Dear Cathy, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am pleased that you found our staff friendly and professional. At Mercure, we strive to provide a superior experience for every customer; therefore I am sorry that your experience did not meet your expectations. Unfortunately, the room type you booked was a larger family style room and we only have these available on the city side so we could not have upgraded you to a room overlooking the river. We appreciate your sharing your thoughts, and it is our hope that can welcome you back again in the future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Charmaine H. Families - Confirmed reviews ALL

Dear Charmaine, Thank you for taking the time to review your recent stay with us. I am glad that you found our service fantastic and enjoyed your meals in the restaurant. I do apologize for the maintenance issues in your room, please be assured that maintenance has fixed the tap. Thank you for bringing this to our attention, and I do hope we can welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 5.0/5

Lisa B. Families - Confirmed reviews ALL

Dear Lisa, Thank you for the great review of our hotel! We are so glad that you enjoyed our convenient location and found the beds comfortable. We hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Steven J. Couples - Confirmed reviews ALL

Dear Steven, Thank you for your review regarding your stay at the Mercure Rockhampton. I am glad that you found your stay comfortable. I do apologise for the few housekeeping issues, I assure you that your comments will be addressed with our housekeeping team to ensure better standards in the future. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 0.5/5

Tim S. Friends - Confirmed reviews ALL

Dear Tim, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to express my sincerest apologies for the 2 hour water outage on the Saturday morning and any inconvenience this may have caused during your stay. I am also sorry about the noise from the surrounding rooms, our reception team is available 24 hours and could have assisted. We appreciate your sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Dear Cathy, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am pleased that you found our staff friendly and professional. At Mercure, we strive to provide a superior experience for every customer; therefore I am sorry that your experience did not meet your expectations. Unfortunately, the room type you booked was a larger family style room and we only have these available on the city side so we could not have upgraded you to a room overlooking the river. We appreciate your sharing your thoughts, and it is our hope that can welcome you back again in the future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Charmaine H. Families - Confirmed reviews ALL

Service was fantastic however the rooms could use a little attention. The bathroom had cracked tiles and the tap dropped throughout the night. The tap was reported so hopefully has been fixed. We were unable to regulate the a/c temperature and the room was freezing so had to turn it off but then the room became quite warm. We ate dinner and breakfast in the restaurant and the meals were lovely. We arrived late as I had been told breakfast went until 10am however finished at 9. We arrived at 8:50 but the staff was very accomodating and allowed us to stay and eat. I was very appreciative of this.

Dear Charmaine, Thank you for taking the time to review your recent stay with us. I am glad that you found our service fantastic and enjoyed your meals in the restaurant. I do apologize for the maintenance issues in your room, please be assured that maintenance has fixed the tap. Thank you for bringing this to our attention, and I do hope we can welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 5.0/5

Lisa B. Families - Confirmed reviews ALL

We had a great stay, the beds were comfortable. Will stay again. Great location

Dear Lisa, Thank you for the great review of our hotel! We are so glad that you enjoyed our convenient location and found the beds comfortable. We hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Steven J. Couples - Confirmed reviews ALL

Comfortable, adequate amenities. Bathroom looking aged as grouting is discoloured. Bath non slip mat had mildew. Previous items left in fridge.

Dear Steven, Thank you for your review regarding your stay at the Mercure Rockhampton. I am glad that you found your stay comfortable. I do apologise for the few housekeeping issues, I assure you that your comments will be addressed with our housekeeping team to ensure better standards in the future. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 0.5/5

Tim S. Friends - Confirmed reviews ALL

This is one of the worst places I have ever stayed. Very noisy with paper thin walls. To top it off there was hardly any hot water on the Friday night and Saturday morning no water at all due to a issue. I asked the front desk to at least discount the booking to which my request was not acknowledged with an appology for the inconvenience. I am relunctsnt to ever book again via Accor.

Dear Tim, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please allow me to express my sincerest apologies for the 2 hour water outage on the Saturday morning and any inconvenience this may have caused during your stay. I am also sorry about the noise from the surrounding rooms, our reception team is available 24 hours and could have assisted. We appreciate your sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.5/5

Barbara W. Couples - Confirmed reviews ALL

The Mecure Rockhampton is well located for dining, theatre and the CBD. A lovely setting on the the riverbank. The staff were excellent and facilities good. Only criticism would be that the bathrooms are original and definitely need refurbishment.

Dear Barbara, Thank you for your comments regarding your stay at the Mercure Rockhampton. It is always a pleasure to receive positive feedback. We are so pleased that you enjoyed our convenient location and found our staff excellent. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 5.0/5

Donna H. Friends - Confirmed reviews ALL

From the time I booked to check out time, the reception staff were extremely helpful and pleasant. They accommodated our every need. The rooms are a little old and basic but suited us for the one night. I would stay here again.

Dear Donna, Thank you for the great review of our hotel! We are so glad that you enjoyed your stay and found the staff helpful and pleasant. I do hope can welcome you back again very soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Ron H. Business - Confirmed reviews ALL

Old style 60’s era hotel, comfortable but a bit spartan as accessories go.

Dear Ron, Thank you for your review regarding your stay at the Mercure Rockhampton. We are pleased that you had a comfortable stay and your comments have been noted and will be shared with our team as we work towards improvements in the future. Thank you again for sharing your experience, and we look forward to welcoming you back again on your next visit. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 2.0/5

Steve R. Couples - Confirmed reviews ALL

Mercure Rockhampton thinks it’s the Sofitel in Paris, but it’s not. It is very basic, basic rooms and service. Yet charge like it is an opulent hotel.

Dear Steve, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations this time; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your review is very important to us. We have dynamic pricing so our rates are based on demand but please know that your feedback on the pricing is also valuable to us, and we will share it with the relevant teams for review. We appreciate your sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 1.0/5

Philippe D. Business - Confirmed reviews ALL

I can’t understand how you charge $350 for a room with river view. Have you actually been up here? I travel quite a bit for work including going overseas and I think this is probably the most disgusting Mercure I ever stayed.

Dear Philippe, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you experienced and prevent future occurrence. We appreciate your sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Linda K. Solo - Confirmed reviews ALL

Beautiful views over the river. Close to cafes and shops. Clean room, coffee machine in room was a big bonus and a lovely little fruit platter on arrival.

Dear Linda, Thank you for reviewing your stay at the Mercure Rockhampton. We are so pleased that you enjoyed our convenient location and the beautiful views overlooking the river. Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 3.0/5

Charlene H. Business - Confirmed reviews ALL

Mercure is my go to place but really needs an upgrade of the shower-in-bathtub style - I slipped again yesterday on my attempt to step into the tub.

Dear Charlene, We very much appreciate your comments regarding your stay at the Mercure Rockhampton. It is always a pleasure to welcome you back. I do apologise about the issue getting into the bath, we do provide non-slip mats in all of our bathrooms but if you would prefer, we do have a few rooms with a walk in shower. Please let us know if you would prefer one of these rooms in the future. Thank you again for sharing your experience, and look forward to welcoming you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 0.5/5

Reanne R. Business - Confirmed reviews ALL

Terrible room 402. Badly lit, loud aircon. Moths everywhere. Live tv was not working. 502 room was not that great. Bathroom old. No drinking water in the room. Not fit for 4 star.

Dear Reanne, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we have addressed the issues in your first room and once again I do apologise as this is certainly not the standard we usually provide. We appreciate your sharing your thoughts, and it is our hope that we can welcome you back again in the future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Inge L. Business - Confirmed reviews ALL

Very good check-in and -out service. Good facilities, bedrrom comfortable and good amenities. Bathroom a L. tired, not a great shower.

Dear Inge, Thank you for taking the time to review your stay at the Mercure Rockhampton. We are so pleased that you enjoyed your stay, and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Brad P. Couples - Confirmed reviews ALL

Service was great and hotel is well positioned

Dear Brad, Thank you for the great review of our hotel! We are glad that you enjoyed our convenient location and found the service great. We hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 2.5/5

Susanna L. Couples - Confirmed reviews ALL

Location good and restaurants and shops within walking distance. Check in required me to ask about the hotel- where to park, where was breakfast venue etc . It felt like the I was interrupting the staff member. Room was ok though air con difficult to use- and made a lot of banging noise and eventually one of the air vents opened and the filter was so full of dirt and dust that we just didn’t want that circulating so we turned it off. Bed comfortable and view from balcony was good. As an Accor plus platinum member, no welcome gift or acknowledgement at all which is very unusual. Dinner in the restaurant very good though breakfast had a very limited choice , and hot items not very hot. Coffee machine not worth using as cappuccino was watery. I booked the hotel as the website said a gym- smaller than a bedroom and again very underwhelming so I didn't use it at all.

Dear Susanna, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I am certainly disappointed to read your comments, as this is far from the service we strive to provide and is well below our usual standard. Please rest assured that we are taking the appropriate measures to address the issues you have mentioned and prevent future occurrence. We appreciate your sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 5.0/5

Elizabeth O. Business - Confirmed reviews ALL

While it might not be the world’s newest property, it’s spotlessly clean and well kept. The staff are always lovely, kind, and friendly.

Dear Elizabeth, Thank you for the great review of our hotel! We are so glad that you enjoyed your stay and we hope to see you again very soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.5/5

Lynn T. Friends - Confirmed reviews ALL

Reception team very helpful when i phoned to review my booking, and quickly ratified my error. They also arranged a booking for me at your restaurant. Beds very comfy Down side, no information in the room how to adjust air con, it was freezing. When i phoned reception they provided information, but i was surprised that no heating was available, but they kindly provided us extra blankets. There really was no information in the room regarding tourist attactions, or information, just a very basic laminated sheet about the hotel. Little things like wine glasses would have been nice. Again very basic, and a bit disappointing, we have had better in motels and considerably cheaper. Whilst the pool looked inviting, as i mentioned it was freezing so no swimming for us, but hey ho it is winter. Restaurant evening meal was lovely, team there very attentive. Unfortunately, the menu has changed i was so looking forward to fresh aussie prawns. But i realise menus do change with seasons, spring rolls lovely. As was the chicken and pork. Oh and not forgetting breakfast, that sure sets you up for the day. Overall, i feel it was the little things we have come to expect, let the hotel down. Not in anyway a reflection on the team, just price point. Would i stay here again unlikely, But i will continue to recommend the restaurant as i have many times, so much so we had a large Christmas party there last year, and hope to do the same this year.

Dear Lynn, We very much appreciate your comments regarding your stay at the Mercure Rockhampton. I am so pleased that you found our reception team helpful and you enjoyed our restaurant. Unfortunately, when the hotel was built, it was with a cooling system, which is usually not an issue given Rockhampton's warm climate. When it does get unseasonably cold we understand this can be uncomfortable, which is why we have extra blankets available. We certainly appreciate your comments and will take these into consideration for improving our future services. Thank you again for sharing your experience, and we hope we have the opportunity to welcome you back again. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Paid $400 for a basic room on level 8, with an out-of-service lift and no discounts.

Customer review rating 4.0/5

Terry C. Couples - Confirmed reviews ALL

Breakfast was fantastic

Dear Terry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

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