Mercure Rockhampton

I stayed here many years ago when it was a different hotel chain and nice to see it has had a bit of a make over. Having said that, there are disadvantages. There is only 1 lift to service all the rooms. Good that it wasn't too busy or you would be waiting a long time. The room I had faced the river and at this time, it was very heavy rain. Sadly, I couldn't keep the sliding door to the balcony open as the rain would come in. However, the view is great. Overall, it is an old complex but adequate.

Great location, large rooms and staff were very friendly and helpful. Food just needs to be heated for breakfast, eggs should be eaten hot and a lottle disappointing there was no decent coffee on order....the machine was not working. Dinner in the restaurant was excellent though so give that a go.

I went to the restaurant for dinner and to say I was shocked was an understatement. Call me old fashioned but I do not think the employees should have bull ring style nose piercings, or their sleeves rolled up. Just wear the uniform properly. I was also shocked to find out the bar maid of the night was only 16 - is that legal to work behind a bar? Regardless, her behaviour was ridiculous, flirting with a grown man, at least double her senior. I came with a group of friends from work, and we all agree it was totally inappropriate. The staff avoided our table…maybe it was because it was a large table, however they were more than happy to stand and talk to other couples. The food was magnificent, And our drinks were cold. The kitchen is loud and it can be heard across the entire restaurant. I personally do not recommend this place based on service, merely on the food.

Location is good, on the river and close to pubs and eateries etc. The hotel itself is very old and tired. The amenities weren’t great, we weren’t supplied with shower gel for example. The shower is a very old shower over bath type. As the only Accor facility in Rockhampton you take what you get I suppose.

Located centrally across the road from the river is perfect. I only stayed one night while driving north, but got a great night's sleep. My only negative point was the bowls club next door - there was a group playing bowls that were very noisy till late. Parking was limited, but I managed to get a spot undercover. Staff were very friendly and my room had a great view over the river.