Mercure Rockhampton 4 stars

Customer review rating (ALL Rating) 4.0/5 301 reviews

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Mercure Rockhampton - Image 1
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86 Victoria Parade, 4700 ROCKHAMPTON, Australia

Description

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Our accommodation(s)

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Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Telephone
Fax +61 7 4927 1615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  301 reviews

TripAdvisor Rating  3.6/5  1,256 reviews

Customer review rating 4.5/5

Richard B. Couples - Confirmed reviews ALL

Excellent location, room spacious and clean, bed large and very comfortable Bathroom had plenty of bench space

Customer review rating 3.5/5

Suzanne H. Couples - Confirmed reviews ALL

We stayed Thursday 11th December at a rate of $330 (inc Breakfast), then Monday 15th at $209 (no breakfast). When I queried the rate on check-out 6.30am Friday 12th December, I was told "our rates change all the time!).

Mediocre Mercure

TripAdvisor rating 2.0/5

Fearless34457923509 TripAdvisor review

Never believe what the photos tell you. Stopped for an overnight stay , booked through Booking.com at least 2 months prior as we wanted a hotel with a restaurant. Arrived early and pleasantly greeted etc only to find restaurant closed on a Sunday. Try finding somewhere in the CBD of Rockhampton that is open ! Thank goodness we found the good old Criterion down the road. The service, smiles, food, plus the manager showed us the accommodation that was available, hence next time we shall be staying either there or somewhere else. Sorry Mercure, but your rooms were mouldy, bathroom fittings were corroded, in a nutshell the maintenance needs to be addressed. Breakfast was well presented but certainly not worth $28 a head. Certainly would not recommend Accor Mercure Rockhampton . Perhaps a little more attention to detail wouldn’t go amiss.

Dear Irene, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you were greeted warmly upon arrival; however, we regret that your experience did not meet your expectations. We apologize for the inconvenience regarding the restaurant being closed on Sundays. We understand and appreciate your honest feedback regarding your comments about the room condition and have organised maintenance and housekeeping to rectify these issues. We take maintenance issues seriously and are committed to ensuring a comfortable environment for our guests. We appreciate your feedback and hope that you will consider giving us another opportunity in the future. Kind regards, Shona Kapernick Duty Manager

Customer review rating 2.5/5

Kevin C. Business - Confirmed reviews ALL

Great central location, bathroom was tired. Bathroom Door was hard to close due to water damage. Room wasn’t cleaned properly.

Customer review rating 4.5/5

Michelle H. Families - Confirmed reviews ALL

Was made to feel welcome and enjoyed our stay

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Other web-users rate our hotel

  • 213 reviews 8.4/10 Location
  • 440 reviews 5.7/10 Room
  • 250 reviews 8.1/10 Service
  • 6 reviews 8.3/10 WiFi
  • 220 reviews 5.1/10 Comfort
  • 179 reviews 5.2/10 Cleanliness
  • 114 reviews 3.3/10 Amenities
  • 83 reviews 7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.