Mercure Rockhampton

TripAdvisor rating 3.5/5 1,223 reviews

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

ALLSAFE approved hotel

Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Riverside Restaurant

Non contractual photo

Riverside Restaurant overlooks the beautiful Fitzroy River.

Our accommodation(s)

Each room offers air conditioning, a balcony, satellite TV, mini refrigerator and tea and coffee making facilities.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  1,223 reviews

Nice location but......

TripAdvisor rating 4.0/5

George G TripAdvisor review

I stayed here many years ago when it was a different hotel chain and nice to see it has had a bit of a make over. Having said that, there are disadvantages. There is only 1 lift to service all the rooms. Good that it wasn't too busy or you would be waiting a long time. The room I had faced the river and at this time, it was very heavy rain. Sadly, I couldn't keep the sliding door to the balcony open as the rain would come in. However, the view is great. Overall, it is an old complex but adequate.

Dear George, Thank you for reviewing your recent stay with us. I am so pleased that you enjoyed your stay and do hope we can welcome you back again when we have some nicer weather! Regards, Karley Beasy Hotel Manager

Good location

TripAdvisor rating 4.0/5

DmBtraveler22 Business - TripAdvisor review

Great location, large rooms and staff were very friendly and helpful. Food just needs to be heated for breakfast, eggs should be eaten hot and a lottle disappointing there was no decent coffee on order....the machine was not working. Dinner in the restaurant was excellent though so give that a go.

Dear DmBtraveler22, Thank you for taking the time to review your stay. I am sorry that there were some issues with your breakfast, but pleased to read that you enjoyed your dinner. I will ensure this feedback is passed on to the Restaurant Manager. Regards, Karley Beasy Hotel Manager

Disgusting behaviour of staff

TripAdvisor rating 1.0/5

183anony Business - TripAdvisor review

I went to the restaurant for dinner and to say I was shocked was an understatement. Call me old fashioned but I do not think the employees should have bull ring style nose piercings, or their sleeves rolled up. Just wear the uniform properly. I was also shocked to find out the bar maid of the night was only 16 - is that legal to work behind a bar? Regardless, her behaviour was ridiculous, flirting with a grown man, at least double her senior. I came with a group of friends from work, and we all agree it was totally inappropriate. The staff avoided our table…maybe it was because it was a large table, however they were more than happy to stand and talk to other couples. The food was magnificent, And our drinks were cold. The kitchen is loud and it can be heard across the entire restaurant. I personally do not recommend this place based on service, merely on the food.

Dear 183anony, I appreciate your concern about having a minor working in our Restaurant, however I can assure you that we follow all liquor licensing requirements and yes, a minor is permitted to work in a licensed premises. In regards to the staff behaviour you found inappropriate, our Restaurant Manager is onsite each evening and has not seen any inappropriate behaviour from any staff members. I am sorry to read that you felt as though the customer service levels were below par on this occasion, however by posting anonymously, it does not allow us to follow this up in any way. I am extremely pleased to read that your meals and drinks were well received. Regards, Karley Beasy Hotel Manager

Could be better.

TripAdvisor rating 3.0/5

Tony R Couples - TripAdvisor review

Location is good, on the river and close to pubs and eateries etc. The hotel itself is very old and tired. The amenities weren’t great, we weren’t supplied with shower gel for example. The shower is a very old shower over bath type. As the only Accor facility in Rockhampton you take what you get I suppose.

Dear Tony R, Thank you for taking the time to review your stay with us. I am pleased that the location was suitable to your needs. I am disappointed to read that you found the hotel to be old and tired. We have just recently completed a refurbishment of our rooms, as well as our lobby, with work on the external of the building currently taking place. We do provide body wash, shampoo, conditioner and hand wash in all rooms. I am sorry if housekeeping missed supplying this in your room. I will certainly address this with the team. Regards, Karley Beasy Hotel Manager

Great location and friendly staff

TripAdvisor rating 4.0/5

philip-al-67 Solo travel - TripAdvisor review

Located centrally across the road from the river is perfect. I only stayed one night while driving north, but got a great night's sleep. My only negative point was the bowls club next door - there was a group playing bowls that were very noisy till late. Parking was limited, but I managed to get a spot undercover. Staff were very friendly and my room had a great view over the river.

Hi Philip, Thank you for taking the time to review your stay with us. I am so pleased that you were able to get a good rest during your stop over! I hope we can welcome you back again. Regards, Karley Beasy Hotel Manager

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Other web-users rate our hotel

  • 144 reviews 9/10 Location
  • 252 reviews 6.5/10 Room
  • 133 reviews 8.1/10 Service
  • 137 reviews 6.2/10 Comfort
  • 93 reviews 6.1/10 Cleanliness
  • 55 reviews 3.7/10 Amenities
  • 40 reviews 3.7/10 Vibe
  • 31 reviews 4.4/10 Value

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