Mercure Rockhampton

Customer review rating (ALL Rating) 3.8/5 174 reviews

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Mercure Rockhampton - Image 1
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86 Victoria Parade, 4700 ROCKHAMPTON, Australia

Description

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Our accommodation(s)

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Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Telephone
Fax +61 7 4927 1615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  174 reviews

TripAdvisor Rating  3.6/5  1,249 reviews

Completely Unimpressed

TripAdvisor rating 2.0/5

MichelleS4206 Couples - TripAdvisor review

This hotel needs a complete refurb to bring it into the 21st century. Not just newer carpets. I have some mobility limitations but none that have caused me to feel unsafe or at a disadvantage before. ie: A handle is in the bath tub, as the shower is at the far end of the tub. Getting in is reasonably simple but getting out safely is another matter. Needs an extra rail. They know there is an issue as they supply a non slip old style rubber mat and put up a warning. None of this works if you are short and have knee issues, At the time of booking we paid in advance for breakfast IN the hotel. To discover on arrival the restaurant isn't actually in the hotel, its next door up at least one level and has no lift for those who can not use stairs. NOTE: There is internal access via a lift and covered walkway if accompanied by a staff member (apparently the walkway can be unsafe, hence being accompanied) but that is not available if there is a conference on in the hotel - Gee we can inconvenience our guests who in good faith have pre-paid, but not the conference visitors! We ended up using uber eats for dinner and leaving early to find breakfast in a cafe in Rockampton. No apology and no offer of a refund for the not accessible breakfast. Admit we didn't ask for one, but that is the hospitable thing to do when they advertise and its only available to some. The online photos are out of date by years. The pool looks bright blue and stunning, but its so old the blue is now 50+-% black where I assume the paint has worn away. The only positive? We had only booked for one night

Customer review rating 5.0/5

Roger G. Business - Confirmed reviews ALL

Helpful staff

Customer review rating 4.0/5

Amanda K. Couples - Confirmed reviews ALL

Hotel is well located but a bit in need of renovation. Only one lift and really loud lift music is annoying. Bed in room was fantastic but bathroom not in great shape - sink was cracked and shower was over a step in bath - hot water way too hot in shower.

Customer review rating 4.5/5

Ken L. Couples - Confirmed reviews ALL

Good facilities and helpful staff. Great location for walk along the river and into City

Customer review rating 2.0/5

Avinash G. Business - Confirmed reviews ALL

While the rooms were clean, I experienced a leaking shower that sprayed water everywhere. When I requested a dental kit, I was told they had run out and was advised to go to a service station to buy one.

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Other web-users rate our hotel

  • 188 reviews 8.2/10 Location
  • 362 reviews 5.2/10 Room
  • 199 reviews 7.8/10 Service
  • 178 reviews 4/10 Comfort
  • 138 reviews 4.8/10 Cleanliness
  • 89 reviews 3.6/10 Amenities
  • 70 reviews 7.1/10 Breakfast
  • 70 reviews 2.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.