Mercure Rockhampton 4 stars

Customer review rating (ALL Rating) 4.0/5 390 reviews

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Mercure Rockhampton - Image 1
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86 Victoria Parade, 4700 ROCKHAMPTON, Australia

Description

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Our accommodation(s)

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Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Telephone
Fax +61 7 4927 1615

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  390 reviews

Customer review rating 3.0/5

Fiona M. Business - Confirmed reviews ALL

Location is handy but no room service is a big let down for me. When travelling for work, I don't want to have to go sit in the restaurant for dinner. Hotel is old and run down but the price seems to be going up every time I look to book.

Dear Fiona, Thank you for taking the time to review your stay. I am glad that you enjoyed our convenient location and we will certainly use your feedback when making improvements in the future. We hope to welcome you back to our hotel very soon! Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.5/5

Mitra K. Business - Confirmed reviews ALL

Thank you great

Dear Mitra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and found your room clean and spacious. We hope to see you again very soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 3.5/5

Nathan B. Business - Confirmed reviews ALL

The hotel is looking quite tired and needs a refit. The room was very dusty and needs a deep clean.

Dear Nathan, Thank you for taking the time to review your recent stay with us. I sincerely apologize for the condition of your room, cleanliness is a priority at our hotel and it is concerning to learn that we did not meet your expectations in this regard. I assure you that your comments will be addressed with our housekeeping team to ensure better standards in the future. We value your feedback as it helps us improve our services. Thank you for bringing these matters to our attention, and I hope we can welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 5.0/5

Dionne P. Solo - Confirmed reviews ALL

The place was clean and comfortable, the staff were attentive and friendly. The only downside i had was no microwave in the room and the water pressure is almost non existent. I had my grandson for one night and a portacot was supplied, set up and also made up by the staff member.

Dear Dionne, Thank you for the great review of our hotel! I am glad that you found your room clean and comfortable and the staff friendly. I do apologise for the lack of water pressure, I will have our maintenance team check this. Thank you again for your feedback and we hope to see you again very soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 2.0/5

Helen L. Couples - Confirmed reviews ALL

Paying top price of $432 for a tiny room with an air conditioner that did not work and a rattling noise that kept me awake all night was very disconcerting. The bathroom also had mould on the ceiling around the shower and basin and no space to place your toiletries. We will not be staying at this hotel again.

Dear Helen, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I do apologize for the condition of your room, cleanliness and maintenance is a priority at our hotel and it is concerning to learn that we did not meet your expectations in this regard. Our reception team is available 24 hours to assist with any issues that might arise and would have happily assisted with rectifying these issues. I assure you that your comments will be addressed with our housekeeping and maintenance team to ensure better standards in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Other web-users rate our hotel

  • 247 reviews 8.1/10 Location
  • 506 reviews 5.6/10 Room
  • 287 reviews 8.2/10 Service
  • 6 reviews 9.3/10 WiFi
  • 242 reviews 5.1/10 Comfort
  • 214 reviews 4.9/10 Cleanliness
  • 126 reviews 3.1/10 Amenities
  • 92 reviews 7/10 Breakfast

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