Mövenpick Hotel Melbourne On Spencer 4.5 stars

Customer review rating (ALL Rating) 4.6/5 5,251 reviews

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Mövenpick Hotel Melbourne On Spencer - Image 1
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Mövenpick Hotel Melbourne On Spencer - Image 4
160 Spencer, Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Outdoor heated swimming pool, with hot tub & sauna open till 10pm

  • Miss Mi Asian restaurant. Winner of Good Food Chef's Hat award. Open for Lunch and Dinner

  • FREE daily Chocolate Hour from 2 pm to 3 pm and FREE ice cream for kids 12 years & under.

  • An easy stroll to Marvel Stadium, outlet shopping centres and the Southbank promenade

  • Located in the free tram zone & close to Southern Cross Station & Sky Bus terminal

Our accommodation(s)

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Hotel location

Mövenpick Hotel Melbourne On Spencer

160 Spencer, Street
3000 MELBOURNE
Australia

GPS:-37.817, 144.953

Telephone
Fax +61 3 9600 5499

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,251 reviews

TripAdvisor Rating  4.5/5  132 reviews

Certificate of excellence 2024

Great hotel in great location

TripAdvisor rating 4.0/5

906alvaror Business - TripAdvisor review

Great hotel in great location. Great coffee shop downstairs and lovely restaurant too! Bed was comfortable . Amenities were great. Room looked a little bit dated and reminded me of a Novotel or Ibis hotel but with a touch of modernity. Customer service was fabulous!

Great location and facilities

Customer review rating 5.0/5

Daniel Friends - Confirmed reviews ALL

Enjoyed the convenience of being so close to Marvel Stadium where we were seeing a concert. Great pool and comfortable bar that rounded out our stay.

Dear Daniel E., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer

Fantastic Location

Customer review rating 5.0/5

Simone Families - Confirmed reviews ALL

Hospitality was great and cleanliness was exceptional. We loved the pool and spa facilities very relaxing.

Dear Simone K., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Bramer - Assistant Manager Mövenpick Hotel Melbourne On Spencer

gold member status not acknowledged

Customer review rating 2.0/5

Lester L. Couples - Confirmed reviews ALL

As a Gold member (and paid Accor Plus), as per YOUR stated benefits, I may request for 4pm late checkout where available. When I requested for that, I was told my check out was extended to 2pm, and that I could purchase extra hours till 4pm at $20 per hour. I understand if the room is required due to it being turned around for the next guest. But the fact that it could be offered to me at $20 per hour clearly indicates that it is available, therefore, I should not need to pay. I was eventually given a late check out, but not until i had to raise a fuss (which is not in my nature), and the manager had to come out and speak to me and reluctantly agreed with an extremely dissatisfied face. That made me feel like I was being an entitled and unreasonably demanding person, when all i was doing was to clarify what was within the terms that YOU, Accor set. I did not pluck the time of 4pm from the sky. It is clearly stated in your benefits. I am 4 nights away from Platinum status, but I am now reconsidering going for that based on this experience. I did not even raise a fuss over no room upgrade as I understood that sometimes rooms are full or you are reserving it. I am currently Platinum on Marriott Bonvoy and I chose Accor to try to obtain Platinum status. This means each time I stay at an Accor hotel, I am foregoing my Platinum benefits at a Marriott hotel. I am not asking for much. Just stick to your benefits as you stated.

Dear Lester L., I sincerely apologize for the inconvenience and frustration you experienced during your recent stay at Mövenpick Melbourne. We value your loyalty as an Accor Plus member and it’s clear we fell short of meeting your expectations. It’s unacceptable that your Gold member status was not recognized and that you were not offered the late checkout benefit as per your membership terms. We will investigate this matter internally to ensure this doesn’t happen again. I understand how disappointing it must have been to have to escalate the issue and feel undervalued, and apologize for any negative experience you had with our staff. I will be working with our team to ensure they are fully aware of and adhere to all membership benefits (when available). I hope you’ll reconsider your decision about achieving Platinum status. We value your loyalty and hope to regain your trust. We are committed to providing exceptional service to all our guests, especially our loyal members. Thank you for bringing this matter to our attention. Your feedback is invaluable to us as we strive to improve our services Sincerely, Cory Norris-Jones General Manager - Mövenpick Melbourne

great hotel in a great location

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Stayed 3 nights to attend an event at Marvel Stadium. Location for the stadium and airport bus was perfect. Lots to eat and do around the area. The pool, spa and chocolate 'happy hour' made the stay even sweeter!

Dear Fionna G., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Melbourne On Spencer. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Dawkins Front Office Manager Movenpick Hotel Melbourne

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Other web-users rate our hotel

  • 2,050 reviews 9.7/10 Location
  • 2,457 reviews 8.4/10 Room
  • 2,614 reviews 9.1/10 Service
  • 27 reviews 9/10 WiFi
  • 953 reviews 7.4/10 Food
  • 948 reviews 9/10 Cleanliness
  • 737 reviews 9.6/10 Vibe
  • 648 reviews 9.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.