ibis budget Singapore Clarke Quay 2 étoiles

Dear Magda, We are really astounded by your exaggerated comments. As Singapore is tiny, all buildings (including hotels across our city) are affected by the land constraint, which results in generally more compact configuration of hotel rooms, especially in high demand areas like Clarke Quay. Nevertheless, our rooms have been carefully designed to balance comfort and affordability in an economy-tier hotel. Standard rooms do not have windows and this is clearly indicated in the booking platform. Window features are available in our Superior or Deluxe room. There are also many hotels with rooms without windows in Europe. Please pay more for a luxury hotel rather than a budget hotel with your high expectations. Warm Regards, Roland Guest Experience Executive

Dear sergio, The compact configuration of our rooms is a direct result of Singapore's land constraints and thus your comparison is not reasonable. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. Accor advocates Planet 21, which includes sustainability of the environment and discourages single use products such as plastic bottles. Hence, we have stopped placing bottled water in the rooms. Tap water in Singapore is potable and kettles are also available for our guests to boil water. Many of our guests have appreciated and are happy to be part of our environmental project. It is disappointing that our efforts to reduce carbon waste with our guests is perceived by you as being disrespectful. Coffee, tea and orange juice are offered to our guests for breakfast. There 7 breakfast sets to select from, including Western, Asian and vegetarian sets. Warm Regards, Roland Guest Experience Executive

Dear PascalH1, Room rates have risen significantly across Singapore worldwide in recent months due to inflation. We are confident that our rooms remain very competitively priced in our market segment and offer great value for money, especially in an extremely convenient location in the city such as Clarke Quay. Cheaper room rates may be available, but definitely not in such a central location. Warm Regards, Roland Guest Experience Executive

Dear Guest, We appreciate your time spent in sharing your stay experience. As our Standard rooms do not have windows and this is clearly indicated on the booking platform, please book our Superior and Deluxe rooms if you prefer having a window. Our cafe is able to provide a simple packed breakfast if they are informed a day earlier. Once again, we thank you for your sharing your concerns. Warm Regards, Roland Guest Experience Executive

Dear OlivR, It is heartening to hear that our location and service met to your expectations. Just like in First World Cities like Tokyo and Hong Kong, most of the rooms in Singapore are not big. Room rates scale exponentially with the size of the rooms. Unfortunately, high room rate offerings are not appealing as an economy-tiered hotel. We are delighted you have been pleasantly surprised by the rooftop swimming pool we offer for our guests. It will be such a pleasure to welcome you back again very soon. Warm Regards, Thaddaeus Guest Experience Executive