TripAdvisor rating 3.5/5 614 reviews
ibis budget Singapore Crystal
50 Lorong 18 Geylang
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ibis budget Singapore Crystal features 125 rooms overlooking Singapore. Each room features all the essentials for an enjoyable stay
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Superb staff & management, excellent housekeeping and very helpful customer service.
TripAdvisor rating 5.0/5
Hiawathakid Families - TripAdvisor review
I initially booked this hotel for only a few days, due to family corcumstances, I kept renewing my booking and ended up staying here for about 4 wks, each time swtiching my reservations between one room and two rooms . I got to know all the staff and each of one of them was not only very helpful and friendly, they all were very efficient in doing their job as well. Not suprisingly so, when I had the opportunity to meet with the manager, Mr. Nicholas Phyo, who had been very kind in accomodating our situation, I could easily see that Mr. Phyo leads by example and an excellent example he shows indeed. Mr. Phyo and staff graciously allowed us to keep the same room throughout our stay which was a complimentary upgrade from the type of room we booked. True to its budget hotel style, the room was not as big as in regular hotels (which is to be expected) but room cleanliness is way more important to me than room size. The housekeeping team is always hard at work and the results reflect that. The rooms were always sparkling clean, all the in-room toiletries and complimentary bottled water were replenished daily, the AC was always very satisfactorily cold. There were a couple of times I needed to call Front Desk for a bathroom light that was flickering and dead (two different incidents in two different rooms).. both were immediately taken care of and the issue fixed. The shower area is, as other reviewers have mentioned, considerably tiny, but again, for the rate we’re paying, it is acceptable. I also find the hotel location very convenient, 10-15 mins walking distance to Mountbatten MRT station and Old Airport hawker center (yummy and ridiculously affordable food & drinks), and 5 mins walk to bus stops. I learned quickly that the nearest bus stop has bus # 7 which will take us to Orchard Rd shopping area (basically the city center) without having to change bus. Catch a double decker bus and sit in the upper deck, that absolutely felt like we were in a very enjoyable city tour indeed. There’s also a 24/7 self-service laundromat about less than 10 mins walk from the hotel. At times, the hotel seems to be quite busy with people checking in, and yet the staff always handled everything efficiently. My first day arriving there, I arrived early morning, Rahul assisted me with check in and informed me that the room wouldn’t be ready until later. He helpfully infoed me where the closest 7-11 is, to get the local simcard and had my luggage stored. When I returned later in the day, he immediately handed me the room key and to my absolute pleasure, I found the AC in the room was already cranked up and the room being very nicely cooled. Much much appreciated that thoughtful gesture, Rahul! :) Ben, Siti, Neni were also always very polite and helpful.. my apology, I am forgetting the name of another female staff, but I will not forget her courteousness just like all the staff there. Bravo. For my future visit to Singapore, I would definitely pick to stay here again without a doubt. Such an absolute delight of people!
Dear Hilawthakid, Our entire team has received your high praise with deep appreciation and gratitude. It has been our immense pleasure to serve you excellently for a month. Please give our sincere regards to your family. We look forward to wekcoming you back. Best Regards, Thaddaeus Guest Relations Executive
Budget friendly, clean and comfortable for backpackers
TripAdvisor rating 4.0/5
AzizurNayu Couples - TripAdvisor review
This hotel is quite a budget-friendly, clean and comfy hotel. It is a 2-star hotel but as it's a accor sub-brand, their service and quality were up to our expectation. Recommended for backpackers who don't really stay at hotel but need a quiet and comfy place to have a good sleep after exploring Singapore the whole day.
Dear Azizur, Thank you for your strong recommendation for ibis budget Crystal, and letting us know we have met your expectations during your stay with us. Please come back again soon! Best Regards, Thaddaeus Guest Experience Executive
Nice midrange budget hotel
TripAdvisor rating 4.0/5
Vesharps Solo travel - TripAdvisor review
This is a review of the Superior Room Double Bed. Ibis Budget Singapore Crystal is a small hotel hidden within the geylang area. The check in process was quite fast, hotel staff was friendly. Upon entering my room, it was neat and tidy. The room itself is small but not that small. The wifi speed is ok, it isn't the fastest but it's decent enough to stream videos. There are 5 charging ports in the room for those who need them. The bed felt soft and comfortable, had a good night's sleep here. There were no noise pollution from other rooms around me so that is a plus but not sure if its due to my room being at the end of the hall or there are thick walls, I reckon the latter. The shower water was great, there is a water heater switch in the room so the water can get hot enough. There is no fridge in the room or any safes but there are basic amenities. Overall, it's a nice midrange budget hotel and I would recommend staying here.
Dear Vesharps, Thank you for leaving such a detailed review for your stay with us at ibis budget Crystal! We are delighted to hear about your wonderful experience, and the multitude of benefits we provide for our guests! ibis budget Crystal is indeed a lovely place to stay in Singapore, and we can't wait to serve you again very soon! Best Regards, Thaddaeus Guest Experience Executive
TripAdvisor rating 1.0/5
ivanfuku Couples - TripAdvisor review
..both worth staying I was advised by Reception the room is non-smoking but as soon as the Aircon is on whole room filled up with the disgusting smell of cigarettes smokes..total disaster for my Xmas..felt like a rip off not only on my wallet but also on my health..to say the least..never stay in this Ibis!!! Especially if you're nonsmokers..
Dear Ivan, Thank you for your review. I'm sorry to hear about your experience. Our hotel is a non-smoking facility, and smoking on site is prohibited by law. It is very surprising to hear of your experience as there has not been such a feedback before. Nevertheless, I have launched an investigation into the matter. Please do not hesitate to immediately approach my colleagues at the front desk for assistance, as we have been empowered to provide prompt and appropriate solutions for our guests in such instances. Festive Greetings, Thaddaeus Guest Experience Executive
Not worth a stay
TripAdvisor rating 2.0/5
Theworldonmyplat Couples - TripAdvisor review
Not a good area. Takes long to go to Singapore attractions. Staff were inefficient. They repeatedly called us in the morning on checkout day asking us to check out as soon as possible. Overall, a musty room with a lot of disturbance day and night.
Dear Guest, Thank you for your review. I'm sorry to hear that we could have served you better. We are quite surprised to hear of your experience, as most of your feedback has not been reflective from the feedback from our guests so far. Nevertheless, I have submitted your feedback to the manager for their review. Best Regards, Thaddaeus Guest Experience Executive
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price