Novotel Perth Murray Street 4.5 stars

Customer review rating (ALL Rating) 4.4/5 213 reviews

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Novotel Perth Murray Street - Image 1
Novotel Perth Murray Street - Image 2
Novotel Perth Murray Street - Image 3
Novotel Perth Murray Street - Image 4
388 Murray Street, ., 6000 PERTH, Australia

Description

Hotel extras

  • Outdoor heated swimming pool & 24-hour gym

  • Stroll to RAC Arena, Elizabeth Quay & Perth central business district

  • Enjoy buffet breakfast at Miss Mi restaurant

  • Accommodation and breakfast are free for children

  • Stay connected with complimentary high speed WiFi

Our accommodation(s)

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Hotel location

Novotel Perth Murray Street

388 Murray Street, .
6000 PERTH
Australia

GPS:-31.95098, 115.85477

Telephone
Fax 863179358

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  213 reviews

TripAdvisor Rating  3.5/5  107 reviews

Not satisfying

TripAdvisor rating 3.0/5

FranckJa Friends getaway - TripAdvisor review

Positive Points: - Great CBD location in Perth - Diamond status earned a room upgrade without even asking - In-room Nespresso machine - Excellent service from Jacqueline at reception - Novotel in good overall condition Areas Needing Improvement: 1. Valet Service Disappointing encounter with reluctant concierge/valet on Sunday evening. Manager had to step in to unload car. Unacceptable service lapse. 2. Room Privacy Shocked when staff entered room without knocking. Serious breach of privacy. Hotel must reinforce guest privacy protocols. 3. Housekeeping Standards Subpar cleanliness and attention to detail. Poorly made bed, no coffee refill, no vacuuming. Unacceptable lapses reflecting poorly on hotel standards. 4. Restaurant Availability Inconvenient restaurant closure on Sunday and Monday. Disappointing for guests expecting full service. 5. Water Provision Complimentary bottled water preferred over tap water recommendation. Glass bottles suggested as eco-friendly alternative. 6. Staff Training and Motivation Many employees lack proper hospitality training, experience, and motivation. Comprehensive training and fostering service excellence crucial. 7. Communication and Transparency No response to request for General Manager's name. Concerning lack of transparency and fear of guest feedback. In summary, while the Novotel Perth has some positives, the numerous service deficiencies experienced are unacceptable. Swift action is needed to address shortcomings in valet service, housekeeping, restaurant availability, staff training, and communication. The hotel must prioritise guest satisfaction and demonstrate a genuine commitment to improvement to regain trust and loyalty. Failure to do so risks further dissatisfaction and reputational damage.

Well locate, pristine,

Customer review rating 5.0/5

Jana Families - Confirmed reviews ALL

Friendly staff, ACCOR provides great discounts, wonderful location.

Dear Jana, We very much appreciate your comments regarding your stay at the Novotel Perth Murray Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rishi Bhardwaj Front Office Manager

Comfortable stay

Customer review rating 4.0/5

Mike R. Couples - Confirmed reviews ALL

Everything in order. Bed very comfortable. The limited coffee and tea and empty minibar were a little disappointing. Staff very friendly.

Good Location

Customer review rating 4.0/5

Mr J. D. Business - Confirmed reviews ALL

Room was a good size. Work desk was a tad small but close to a power point. Issue with the blind out of it's track which I fixed. Bed was great with nice selection of pillows. Shower grate/drain was blocked on the last day causing overflow into the bathroom. Need more people on the desks Friday morning for mass check outs. Water taps in the foyer to refill bottles is a great idea and used daily.

Poor experience

Customer review rating 1.0/5

Abbey Families - Confirmed reviews ALL

Room not set up with baby cot or equipment as requested online and via telephone. Arrived late at night while travelling alone with 6 month old baby.

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Other web-users rate our hotel

  • 934 reviews 9.1/10 Location
  • 1,026 reviews 7/10 Room
  • 818 reviews 7.4/10 Service
  • 12 reviews 7.5/10 WiFi
  • 442 reviews 6.8/10 Cleanliness
  • 322 reviews 7.7/10 Amenities
  • 314 reviews 6.3/10 Breakfast
  • 300 reviews 6.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.