Mercure Krakow Fabryczna City 4 étoiles

Szanowny Panie Wojciechu, Dziękujemy za wybór hotelu Mercure Fabryczna City oraz za podzielenie się wrażeniami dotyczącymi pobytu. Mamy nadzieję, że odwiedzi nas Pan ponownie i kolejny pobyt przyniesie również tylko pozytywne wspomnienia. Pozdrawiam, Karolina Gawryś Guest Relations Supervisor

Dear Xavier, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our location, the variety of nearby restaurants, as well as the comfort and facilities of the apartment, including the kitchenette. Regarding your comment about the room layout, we would like to kindly clarify that the room category you booked is available in two variants: a one-level or a two-level (mezzanine) configuration. This information is clearly stated in the room description during the reservation process, ensuring full transparency for all guests. While guests are welcome to indicate their preference at the time of booking, room allocation is always subject to availability on the day of arrival. We do our best to accommodate all requests; however, they cannot be guaranteed. We are sorry to hear that the allocated layout did not fully meet your expectations, and we appreciate your understanding in this regard. Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially when traveling with children. Regarding the recreation and sports area, we would like to clarify that the swimming pool is part of the Accor “Discover Local” program, which means it is accessible not only to hotel guests but also to people who are not accommodated at the hotel. This information is communicated on our official website, allowing guests to review these details already at the stage of considering or making a reservation. At the same time, hotel guests benefit from complimentary access to the facility. The CIA/O fitness&more complex offers a variety of amenities, including a full-size swimming pool, a salt cave, several saunas, and a spacious gym, giving our guests multiple options to relax and enjoy their stay. To support a more comfortable experience, we provide information boards in the hotel’s common areas indicating typical peak and off-peak hours, as well as a schedule of organized activities, which is available both at the reception and in guest rooms. We continuously strive to ensure that all guests can make the most of the wellness facilities and plan their time accordingly, and we appreciate your understanding in this matter. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Julien, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially when traveling with children. Regarding the recreation and sports area, we would like to clarify that the swimming pool is part of the Accor “Discover Local” program, which means it is accessible not only to hotel guests but also to people who are not accommodated at the hotel. This information is communicated on our official website, allowing guests to review these details already at the stage of considering or making a reservation. At the same time, hotel guests benefit from complimentary access to the facility. CIA/O fitness&more complex offers a variety of amenities, including a full-size swimming pool, a salt cave, several saunas, and a spacious gym, giving our guests multiple options to relax and enjoy their stay. To support a more comfortable experience, we provide information boards in the hotel’s common areas indicating typical peak and off-peak hours, as well as a schedule of organized activities, which is available both at the reception and in guest rooms. We continuously strive to ensure that all guests can make the most of the recreational facilities and plan their time accordingly. We would be happy to welcome you again in the future and hope to provide you with a much more enjoyable experience during your next stay. Best regards, Kraków Mercure Fabryczna City Team

Dear Chantal, Thank you for sharing your feedback and for your kind words about Jakub we will be happy to pass your appreciation on to him. We are sorry to hear that your experience with the swimming pool did not meet your expectations. We would like to clarify that Fabryka CIA/O fitness&more, operates according to a schedule that is available on their website, at our reception and guest rooms. The timetable includes information about access and any restrictions, and we encourage guests to review it in advance to better plan their stay. We would also like to add that our website clearly states that Fabryka CIA/O fitness&more is avaliable for the people who are not acommodated in the hotel. At the same time, we would like to mention that our property participates in the Discover Local program, through which we support and promote local businesses and initiatives. We hope this allows our guests to better explore the area and enjoy a wider range of experiences. We hope that despite this inconvenience, your stay also included positive moments, and we would be delighted to welcome you again in the future. Best Regards, Kraków Mercure Fabryczna City Team

Dear Gilles, Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków Best regards, Karolina Gawryś Guest Relations Supervisor