Mercure Krakow Fabryczna City 4 étoiles

Note Avis clients (Note ALL) 4.7/5 1 498 avis

Mercure Krakow Fabryczna City - Image 1
Mercure Krakow Fabryczna City - Image 2
Mercure Krakow Fabryczna City - Image 3
Mercure Krakow Fabryczna City - Image 4

Description

Les plus de l'hôtel

  • chambres et appartements avec kitchenettes disposnibles pour les familles et les longs séjours

  • Accès au Cia/o Fitness & More : salle de sport, piscine, grotte de sel, saunarium

  • restaurants : DESTILO (polonais), PINO (italien), DOZO (asiatique), Nowa Wytwórnia et café

  • Le certificat Clef Verte : un engagement écoresponsable pour le développement durable

  • Musée Vodka Factory *supplément, dégustation incluse

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir

Localisation de l'hôtel

Mercure Krakow Fabryczna City

Fabryczna 13
31-553 CRACOVIE
Pologne

GPS:50.06325, 19.97268

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux acceptés
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

DESTILO

Le restaurant DESTILO est l'un des cinq concepts gastronomiques uniques du complexe Fabryczna City. Le matin, il propose un succulent petit déjeuner buffet avec de nombreux produits locaux. Le soir : cuisine moderne régionale et internationale.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.7/5  1 498 avis

Note Avis clients 4.0/5

Xavier A. En famille - Avis confirmés ALL

Prestations conformes à l'attendu pour un 4* en terme de confort, restauration. Nous pensions avoir une chambre à part pour les enfants comme mentionné lors de la réservation, il s'agissait en fait d'une mezzanine, avec dressing et salle de bain, certes, mais ouverte sur le séjour qui comprenait le convertible : une grand chambre avec salon, coin cuisine (très apprécié), et 2 lits... Points négatifs : la porte de salle de bain était défectueuse à notre arrivée, la piscine mentionnée dans l'hôtel réserve 3 sur 4 lignes d'eau aux cours extérieurs, le bain bouillonnant est aussi accessible aux élèves des cours extérieurs, le bain 1m est aussi réservé en grande partie pour les cours extérieurs... Bref.

Dear Xavier, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our location, the variety of nearby restaurants, as well as the comfort and facilities of the apartment, including the kitchenette. Regarding your comment about the room layout, we would like to kindly clarify that the room category you booked is available in two variants: a one-level or a two-level (mezzanine) configuration. This information is clearly stated in the room description during the reservation process, ensuring full transparency for all guests. While guests are welcome to indicate their preference at the time of booking, room allocation is always subject to availability on the day of arrival. We do our best to accommodate all requests; however, they cannot be guaranteed. We are sorry to hear that the allocated layout did not fully meet your expectations, and we appreciate your understanding in this regard. Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially when traveling with children. Regarding the recreation and sports area, we would like to clarify that the swimming pool is part of the Accor “Discover Local” program, which means it is accessible not only to hotel guests but also to people who are not accommodated at the hotel. This information is communicated on our official website, allowing guests to review these details already at the stage of considering or making a reservation. At the same time, hotel guests benefit from complimentary access to the facility. The CIA/O fitness&more complex offers a variety of amenities, including a full-size swimming pool, a salt cave, several saunas, and a spacious gym, giving our guests multiple options to relax and enjoy their stay. To support a more comfortable experience, we provide information boards in the hotel’s common areas indicating typical peak and off-peak hours, as well as a schedule of organized activities, which is available both at the reception and in guest rooms. We continuously strive to ensure that all guests can make the most of the wellness facilities and plan their time accordingly, and we appreciate your understanding in this matter. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Note Avis clients 1.0/5

Julien M. En famille - Avis confirmés ALL

Malgré la 1ere photo du site, l'hôtel ne dispose pas d'une piscine, mais il dispose d'un ACCÈS À UNE PISCINE DANS UN CENTRE SPORTIF...toute la subtilité étant dans le fait que la piscine était "réservée" pour les enfants de 9h à 10-11h et de 15h à 20h tous les jours de la semaine. Ce qui rendait l'accès très limité. Le manager de l'hôtel nous a répondu malhonnêtement que c'était précisé sur le site de l'hôtel ce qui est totalement faux. Si j'avais su ce problème de piscine, JAMAIS je n'aurais réservé cet hôtel avec mes enfants. Comment expliquer à des enfants de 6 et 7 ans qu'ils ne peuvent pas aller dans la piscine car celle ci est réservée par un club ?!

Dear Julien, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially when traveling with children. Regarding the recreation and sports area, we would like to clarify that the swimming pool is part of the Accor “Discover Local” program, which means it is accessible not only to hotel guests but also to people who are not accommodated at the hotel. This information is communicated on our official website, allowing guests to review these details already at the stage of considering or making a reservation. At the same time, hotel guests benefit from complimentary access to the facility. CIA/O fitness&more complex offers a variety of amenities, including a full-size swimming pool, a salt cave, several saunas, and a spacious gym, giving our guests multiple options to relax and enjoy their stay. To support a more comfortable experience, we provide information boards in the hotel’s common areas indicating typical peak and off-peak hours, as well as a schedule of organized activities, which is available both at the reception and in guest rooms. We continuously strive to ensure that all guests can make the most of the recreational facilities and plan their time accordingly. We would be happy to welcome you again in the future and hope to provide you with a much more enjoyable experience during your next stay. Best regards, Kraków Mercure Fabryczna City Team

Note Avis clients 3.5/5

Chantal B. En famille - Avis confirmés ALL

Très bon accueil de la part de Jacoub le dimanche 12 avril. Inacceptable que le site web de l'hôtel mentionne accès à la piscine sans spécifier que la piscine est publique. Nous avons choisi l'hôtel en fonction de la piscine car nous aimons un moment de détente après les journées de balades et avant le souper, vers 17h. Il n'a jamais été possible d'en profiter (sauf 1 jour à 21 heures). Elle était occupée par de nombreux écoliers et autres externes, nous assimilons ce manque de votre part à de la publicité mensongère.

Dear Chantal, Thank you for sharing your feedback and for your kind words about Jakub we will be happy to pass your appreciation on to him. We are sorry to hear that your experience with the swimming pool did not meet your expectations. We would like to clarify that Fabryka CIA/O fitness&more, operates according to a schedule that is available on their website, at our reception and guest rooms. The timetable includes information about access and any restrictions, and we encourage guests to review it in advance to better plan their stay. We would also like to add that our website clearly states that Fabryka CIA/O fitness&more is avaliable for the people who are not acommodated in the hotel. At the same time, we would like to mention that our property participates in the Discover Local program, through which we support and promote local businesses and initiatives. We hope this allows our guests to better explore the area and enjoy a wider range of experiences. We hope that despite this inconvenience, your stay also included positive moments, and we would be delighted to welcome you again in the future. Best Regards, Kraków Mercure Fabryczna City Team

Note Avis clients 5.0/5

Gilles F. En famille - Avis confirmés ALL

Accueil professionnel, rapide et agréable

Dear Gilles, Thank you for choosing Mercure Fabryczna City and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Kraków Best regards, Karolina Gawryś Guest Relations Supervisor

Note Avis clients 4.5/5

Samantha K. En couple - Avis confirmés ALL

Superbe expérience au Mercure. Un peu du centre-ville, 45 min ou 15 min en tram. Station à 5 min de l'hôtel. Hotel moderne et confortable. Le restaurant est très bon et accessible sur de grandes plages horaires. Petit bémol pour la piscine qui est très grande mais quasiment toujours occupée par les clubs de sport des alentours.

Dear Samantha, thank you very much for your detailed and positive review. We are delighted to hear that you had a superb experience and appreciated the comfort of our modern hotel, as well as the quality and extended hours of our restaurant. Regarding the pool area, we would like to kindly clarify that as part of the Accor “Discover Local” program, the swimming pool is available not only to hotel guests but also to external visitors, including organized groups. At the same time, hotel guests benefit from complimentary access to this space. To support a more comfortable experience, information about less busy hours is available in the hotel’s common areas, and our reception team is always happy to assist in planning the best time to enjoy the facilities. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

D'autres internautes évaluent notre hôtel

  • 549 avis 8.6/10 Site
  • 904 avis 8.6/10 Chambre
  • 716 avis 8.7/10 Service
  • 32 avis 5.5/10 Internet
  • 604 avis 9.3/10 Petit déjeuner
  • 532 avis 8.9/10 Repas
  • 457 avis 8.8/10 Confort
  • 420 avis 8.5/10 Installations

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