Mercure Krakow Fabryczna City 4 étoiles

Dear Patricia, Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to hear that you enjoyed the spacious room, the comfort of the sofa bed, and the convenient tram connection to the city center. We appreciate your comment regarding the bathroom layout. Our rooms feature different configurations, designed to provide guests with comfortable and functional spaces, and we are grateful for your suggestion as guest feedback is always valuable to us. Thank you once again for your review. We hope to have the pleasure of welcoming you back in the future and providing you with another enjoyable stay. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Sylvie, Thank you very much for your wonderful review and for choosing our hotel. We are delighted to hear that you found your stay comfortable and luxurious. It is especially rewarding to know that you enjoyed our pool, spa, sauna, and fitness facilities, as well as the impeccable cleanliness and the comfort of our bedding. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another relaxing stay in the near future. Best regards, Karolina Gawryś Guest Relations Supervisor

Szanowny Panie Wojciechu, Dziękujemy za wybór hotelu Mercure Fabryczna City oraz za podzielenie się wrażeniami dotyczącymi pobytu. Mamy nadzieję, że odwiedzi nas Pan ponownie i kolejny pobyt przyniesie również tylko pozytywne wspomnienia. Pozdrawiam, Karolina Gawryś Guest Relations Supervisor

Dear Xavier, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our location, the variety of nearby restaurants, as well as the comfort and facilities of the apartment, including the kitchenette. Regarding your comment about the room layout, we would like to kindly clarify that the room category you booked is available in two variants: a one-level or a two-level (mezzanine) configuration. This information is clearly stated in the room description during the reservation process, ensuring full transparency for all guests. While guests are welcome to indicate their preference at the time of booking, room allocation is always subject to availability on the day of arrival. We do our best to accommodate all requests; however, they cannot be guaranteed. We are sorry to hear that the allocated layout did not fully meet your expectations, and we appreciate your understanding in this regard. Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially when traveling with children. Regarding the recreation and sports area, we would like to clarify that the swimming pool is part of the Accor “Discover Local” program, which means it is accessible not only to hotel guests but also to people who are not accommodated at the hotel. This information is communicated on our official website, allowing guests to review these details already at the stage of considering or making a reservation. At the same time, hotel guests benefit from complimentary access to the facility. The CIA/O fitness&more complex offers a variety of amenities, including a full-size swimming pool, a salt cave, several saunas, and a spacious gym, giving our guests multiple options to relax and enjoy their stay. To support a more comfortable experience, we provide information boards in the hotel’s common areas indicating typical peak and off-peak hours, as well as a schedule of organized activities, which is available both at the reception and in guest rooms. We continuously strive to ensure that all guests can make the most of the wellness facilities and plan their time accordingly, and we appreciate your understanding in this matter. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Best regards, Karolina Gawryś Guest Relations Supervisor

Dear Julien, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, especially when traveling with children. Regarding the recreation and sports area, we would like to clarify that the swimming pool is part of the Accor “Discover Local” program, which means it is accessible not only to hotel guests but also to people who are not accommodated at the hotel. This information is communicated on our official website, allowing guests to review these details already at the stage of considering or making a reservation. At the same time, hotel guests benefit from complimentary access to the facility. CIA/O fitness&more complex offers a variety of amenities, including a full-size swimming pool, a salt cave, several saunas, and a spacious gym, giving our guests multiple options to relax and enjoy their stay. To support a more comfortable experience, we provide information boards in the hotel’s common areas indicating typical peak and off-peak hours, as well as a schedule of organized activities, which is available both at the reception and in guest rooms. We continuously strive to ensure that all guests can make the most of the recreational facilities and plan their time accordingly. We would be happy to welcome you again in the future and hope to provide you with a much more enjoyable experience during your next stay. Best regards, Kraków Mercure Fabryczna City Team