Dear Julien, Thank you very much for your wonderful and detailed feedback! We are delighted that you enjoyed your clean and comfortable room, our friendly team, as well as the bar and restaurant facilities. We are also pleased to hear that you enjoyed your lunch and dinner at Chill 53 and appreciated our sustainable initiatives. Thank you as well for your suggestion regarding mocktails. We will certainly share this feedback with our bar team for consideration. We hope to welcome you back to Ibis Styles Kraków Centrum for another pleasant stay! Best regards, Ibis Styles Kraków Centrum Team

Dear Denys, Thank you very much for your wonderful feedback and recommendation! We are delighted that you appreciated the cleanliness, stylish atmosphere and the care we put into welcoming our guests. It will be a great pleasure to welcome you back during your next visit to Kraków! Best regards, Ibis Styles Kraków Centrum Team

Thank you very much for your positive review, and we hope to welcome you back to our hotel. Best regards, Ibis Styles Kraków Centrum Team

Dear Juliette, Thank you very much for your lovely review. We are delighted to hear that you had a great night's sleep and enjoyed the calm, family-friendly atmosphere of our hotel. It is wonderful to know that your stay was a pleasant and relaxing experience. We truly appreciate your kind words and hope to welcome you back to Ibis Styles Kraków Centrum again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Dominique, Thank you very much for your kind review! We are delighted to hear that you found your room comfortable, the hotel well located, and our staff pleasant. It is wonderful to know that overall everything met your expectations and that your stay was enjoyable. We also appreciate your comment regarding the parking information. Guest feedback is very important to us, and your suggestion will certainly help us improve the clarity of information provided to future guests to make arrivals even smoother. Thank you again for sharing your experience. We hope to have the pleasure of welcoming you back in the future. Best regards, Ibis Styles Kraków Centrum Team

Dear David, Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay and appreciated the modern design, cleanliness, and overall atmosphere of our hotel. It is wonderful to know that our location met your expectations and that the nearby tram stop made it easy and convenient to reach Kraków’s historic city center. Your positive feedback is greatly appreciated and serves as a wonderful motivation for our entire team. We hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Charles, Thank you very much for your kind review! We’re delighted to hear that you appreciated our modern hotel, enjoyed the breakfast selection, and found our staff friendly and welcoming. Providing a pleasant atmosphere and attentive service is very important to us, so your feedback means a lot to our entire team. We truly appreciate your positive comments and hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Marc, Thank you very much for your kind review! We’re delighted to hear that you had an excellent short stay and that you appreciated our convenient location close to the city center, as well as the cleanliness and quality of our services. It’s also great to know that the underground garage added to the comfort of your visit. Your positive feedback is truly appreciated and serves as a great motivation for our entire team. We hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Mireille, Thank you very much for taking the time to share your feedback. We’re glad to hear that you appreciated the hotel’s standard and overall experience during your stay. We would also like to kindly clarify that, after check-in, there is an information placed on the bed in the room explaining our housekeeping procedure. Room cleaning is available on request and can be arranged either by contacting the reception or by placing the “please clean my room” sign on the door. Additionally, as part of our standard procedure, full room cleaning is provided every third night of stay. Our reception team is available 24/7 and is always happy to assist with any requests or clarify how our services work to ensure a comfortable stay. We hope to have the pleasure of welcoming you back again in the future. Best regards, Ibis Styles Kraków Centrum Team

Dear Damien, Thank you very much for your kind and detailed review! We’re delighted to hear that you had an excellent stay with us and that you appreciated our staff, the comfort of the room, and our convenient location. Your positive words mean a lot to our team and motivate us to continue providing the best possible experience. We also appreciate your comment regarding the breakfast selection. It’s great to know that you still enjoyed the savory options available, and your feedback is very valuable to us as we continuously evaluate and improve our offer for guests from different countries and preferences. We hope to have the pleasure of welcoming you back again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Vesa, Thank you very much for sharing your feedback and for your kind words regarding the quiet location of the hotel and the professionalism and friendliness of our team. We are very pleased that your stay was comfortable. Regarding the loyalty points, we have checked this matter and can confirm that the points have been credited. They should appear on your account within a few days according to the system processing time. We hope to have the pleasure of welcoming you again in the future. Kind regards, Ibis Styles Kraków Centrum Team

Dear Micaela, Thank you very much for your kind review. We are delighted to hear that you had a pleasant stay and that you found our staff attentive, caring, and service-oriented. It is also great to know that you enjoyed the comfort of your room and beds. We hope to have the pleasure of welcoming you again in the future. Kind regards, Ibis Styles Kraków Centrum Team

Dear Stephane, Thank you very much for your kind review. We are pleased to hear that you appreciated our convenient location, close to public transport, as well as our friendly staff and varied breakfast. It is also great to know that you found your room comfortable and clean, contributing to a pleasant stay. We hope to have the pleasure of welcoming you again in the future. Kind regards, Ibis Styles Kraków Centrum Team

Dear Salomee, Thank you very much for your positive review, and we hope to welcome you back to our hotel. Best regards, Ibis Styles Kraków Centrum Team

Dear Maurice, Thank you for your kind review! We are very happy to hear that you found our staff friendly and that you enjoyed your comfortable and clean room. Even though there was a language barrier, it means a lot to us that our team could still make your stay pleasant. We truly appreciate your feedback and hope to welcome you again soon! Best regards, Ibis Styles Kraków Centrum Team

Dear Stephane, Thank you very much for your kind review. We are truly pleased to hear that you had a pleasant stay with us. It is wonderful to know that you appreciated our friendly and welcoming team, as providing warm and attentive service to our guests is very important to us. We are also glad that you found the rooms comfortable and that our breakfast met your expectations with its variety and abundance. Your positive feedback is greatly appreciated and motivates our team to continue delivering the best possible experience for our guests. We sincerely hope to have the pleasure of welcoming you back again in the near future for another enjoyable stay. Best regards, Ibis Styles Kraków Centrum Team

Dear Madam / Dear Sir, Thank you for taking the time to share your detailed comments regarding your stay. We are very sorry to learn that your experience at our hotel did not meet your expectations, particularly with regard to the quality of service and communication. Please accept our apologies for the cold welcome at reception. Our standard is to provide a courteous and comprehensive presentation of the hotel and its services, therefore your comments have been forwarded to the reception management for immediate corrective action. With regard to room cleaning, as part of our environmental policy we offer reduced housekeeping frequency; however, this should always be communicated clearly and transparently to our guests, both on our website and on site, in a language that is easy to understand. We sincerely apologize that the information provided to you was incomplete and unclear. Please be assured that your feedback is extremely valuable to us and will help us improve both the quality of our services and the way we inform our guests. We hope that, despite this disappointment, you may consider giving us another opportunity in the future to demonstrate the standard of service we strive to provide. FOM Alicja

Thank you very much for your kind and detailed review! We are delighted to hear that you enjoyed your stay at ibis Styles Krakow and appreciated our helpful and caring staff, convenient tram connection just outside the hotel, and easy access to the Old Town. We’re glad you found the room well equipped, and we truly appreciate your suggestion regarding adding Chromecast — your feedback is valuable and will be shared with the appropriate team. A special thank you for mentioning Agnieszka and Klaudia — we will be more than happy to pass on your warm words to them. We’re proud they helped make your stay in Krakow truly magical. We hope to welcome you back again very soon! 🌟