Mercure Antwerp City South 4 stars

Customer review rating 4.2/5 266 reviews

ALLSAFE approved hotel

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Mercure Antwerp City South
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+ 16 Services

Hotel extras

  • Brasserie 1920 on-site with international cuisine

  • Across from Hertoghe Park

  • Next to highway and outside of low emission restricted area

  • Direct connection to the city centre by tram

  • 9-minute walk from Antwerp Expo Convention Centre

Hotel location

Mercure Antwerp City South

Desguinlei 94
2018 antwerpen
belgium

Tel: +3232448211

Check-in from 14h00

Check out up to 12h00

  • BUS :  17 De Singel

  • TRAMWAY :  2.6 De Singel

  • By plane

    ANTWERP AIRPORT At 5km / 3 miles

  • By plane

    BRUSSELS ZAVENTEM At 40km / 24 miles

  • By car

    E19 At 2km / 1 miles

  • By train

    BERCHEM STATION At 3km / 1 miles

GPS :51.194751, 4.40636

Hotel services

BRASSERIE 1920

Come in and enjoy our delicious dishes. We have free WIFI throughout our bar, making it an ideal spot to enjoy a cappuccino while checking your emails or reading a newspaper. Our brasserie and room service are available 24h a day

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 211 rooms
    • No room for people with reduced mobility
    • 8 family rooms
    • 8 connecting rooms
    • 211 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • Dutch
    • Italian
    • French
    • Spanish
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Hotel Parking Additional charge
    • On site
Well-being
  • Welness and Health
    • On site

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 456

  • Maximum capacity: 499 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Antwerp City South

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

266 reviews

TripAdvisor Rating 4.0/5

971 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very nice hotel

TripAdvisor rating 4.0/5

781willi Business - 24/10/2021 TripAdvisor review

The hotel was very nice and the room also. Bathroom was clean as I expected. The breakfast in the morning was o.k. What I miss was the normal big selection before the corona.The hotel is very close to the motorway what is also very good.

Ancient glory

TripAdvisor rating 3.0/5

Vacation07938721239 22/10/2021 TripAdvisor review

The hotel needs an urgent upgrade into the 21th century. Rooms are worn out. The shower was beneath all standards. Only the evening diner and the breakfast were up to standard as well as the staff. So not the best price/quality ratio.

Good stay and nice bedrooms

Customer review rating 5.0/5

Anonymous Solo - 18/10/2021 Confirmed reviews ALL

The bedrooms are spacious and clean. Good to have Rituals soaps and shampoos

Good stay

Customer review rating 4.0/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

Good as always, friendly staf

Good Stay.

Customer review rating 4.5/5

Michel B. (. Friends - 01/10/2021 Confirmed reviews ALL

The "Mercure Antwerp City South" hotel is well located for people who would like to visit the fabulous city of Antwerp, but do not want to stay overnight in the city itself. Public transport is available at 5'min walking distance. Further it is located literally across the city's Olympic Swimming Pool, and again at 5'min walking distance of one of Antwerp's Cultural & Arts Houses: https://www.desingel.be. During my stay during the world championships cycling 2021, the hotel was host of the successful Italian and less successful Polish cycling teams. Further it is a spacious mid-scale hotel in a quiet area. Value for money, and nice breakfast. Easily changed my stay in a "late checkout". All fine. Will definitely return when attending a concert or exhibition at "DeSingel".

Dear MICHEL B., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Ajroud, Assistant Hotel Manager Mercure Antwerp City South

Good location and practical to get to city center

Customer review rating 4.5/5

S. S. Business - 23/09/2021 Confirmed reviews ALL

Good clean hotel only regret was that the parking was not available due to cycling event. There was another parking not far away. Will be frequently returning

Dear S. E., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ariadne van Arkel Guest Relations Coordinator Mercure Antwerp City South

Well located

Customer review rating 2.5/5

James G. Families - 12/09/2021 Confirmed reviews ALL

I stayed for over 30 days the breakfast was not the best but for why we were there was for medical reason and it was well placed for the hospital

Dear James G., Thank you for taking the time to tell us about your experience at the Mercure Antwerp City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ariadne van Arkel Guest Relations Coordinator
Customer review rating 2.0/5

Luc P. Friends - 05/09/2021 Confirmed reviews ALL

Comfortable hotel, friendly , understanding staff but the hotel is unsave during covid because regulations are not enforced. Groups of maskless, partying people everywhere. Rowdy people on the corridor at 2 am. Security came when called but should have interfered earlier.

Dear Lucasjozef I P., Thank you for taking the time to tell us about your experience at the Mercure Antwerp City South. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohammed Ajroud, Assistant Hotel Manager Mercure Antwerp City South

Well located

Customer review rating 4.5/5

Asha M. Friends - 01/09/2021 Confirmed reviews ALL

Your New Duty manager was very helpful First day I stayed in Room 825 Family Studio But Safe was not operating and there was no Shower Curtain on Tub, so all water was coming out. Then in kitchen there was not any Pans & Pots! And drawers handle was also broken And I felt that this room really needs Makeover So Duty manager, I called her Ari, she is New in Belgium since only one month came from Holland, she recommended me Newly Renovated room 323 She showed me that room which Krishtoff already showed me on my last stay in your Hotel 2 yrs back, that time it was Ramada Plaza But that time I found it small Bc we were 2 of us This time I was alone and it was looking very fresh and I was very Comfortable You were calling Taxi also for me which was coming within 3 minutes Room was also always very Clean Yeh and Miss Ari brought Luggage Trolly in my old room and helped me with my luggage and all little things and again in my new room she helped me to put bags on Rack, she helped me to start Safe and made sure that I will be Comfortable throughout my stay I really appreciated her Help, her way of talking I give her 10 out of 10 Pls let her know that I really appreciated her Politeness She made sure that there is enough hangers in cupboard, there were 2 Racks ready before I entered the room Bc she saw that I have 2 bags So Thank you very much for making my stay so Comfortable Now in future also I would Love to stay with you Hopefully another newly renovated room recommended by my Favourite ARI Always Remember the most important thing in Life is How you make other person Happy & Comfortable In your Hotel Business The Top Most Impotant thing is Good Service My Love to Ari (Sorry I can’t pronounce her Full Name!) Untill next Visit Thnx once again to make my stay so Comfortable

quiet and clean

Customer review rating 4.0/5

Maoting Couples - 25/08/2021 Confirmed reviews ALL

Located at a quiet area, not far from city center if by car or bicycle. Reception is efficient and friendly. Breakfast is basic. Wifi is very slow.

Dear MAOTING S., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maurits van Zwol, Hotel Manager Mercure Antwerp City South

Well located, comfortable stay

Customer review rating 4.0/5

Anonymous Solo - 19/08/2021 Confirmed reviews ALL

comfortable stay, spacious room, stayed here on my own due to family member in hospital AZ Monica, great location

Dear IDALETTE P., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Caluwaert, Hotel Manager Mercure Antwerp City South

Good sleep!

Customer review rating 3.5/5

John Families - 18/08/2021 Confirmed reviews ALL

The rooms and beds are nicely decorated, comfortable and mostly clean. The bathrooms need updating as the showers/bathtubs are very out of date and stained. Breakfast was downsized due to Covid, also, we miss the waffle maker and the original crepes and brown sugar. Staff is very friendly and helpful. Beds for children are set up upon request and spatious. Overall, we enjoy coming to the hotel every year.

Dear Viktor B., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filip Caluwaert Hotel Manager Mercure Antwerp City South

Splendid stay

Customer review rating 4.5/5

Anzor Business - 11/08/2021 Confirmed reviews ALL

Located right next to where i work (convenient)! Rooms are tidy, calming and look good! Roomservice always perfect!

Could do Better

TripAdvisor rating 3.0/5

Travel_Man_59 Business - 10/08/2021 TripAdvisor review

The entrance to the hotel looks good. Staff were friendly and responded quickly to pre arrival communication. Location is handy, a few free parking places and nearby tram or bus transportation to City Centre. But the good points stop there. I was told that upon check in (as a platinum member) that I had been upgraded to a "privilege" room. Not quite sure about the privilege bit - Privilege rooms usually have stocked (and free) drinks in the fridge. Mine had just water. But I was more concerned that the fridge was not clean (took a photo) and also the electrics seem to be way out of date - extension sockets link 3 appliances to the same plug. The lighting is so poor that it is quite difficult to read when in bed. And as for the lighting on the bathroom, you can hardly see yourself in the mirror, so impossible to shave. And when you pull the curtain when in the shower, well you're virtually in the dark. So I was rather disappointed with my stay here. The hotel rooms are in need of some serious renovation.

Dear Travel_Man_59, Thank you for sending us your review about your recent stay. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received courteous and professional service. We are however, sorry for the inconvenience, rest assured, we have taken good note of your comments. We regret that fridge was not clean and for the brightness of the bathroom lights. We hope we have the pleasure of seeing you on another occasion. Kind regards, Filip Caluwaertl, General Manager

Good stay

Customer review rating 5.0/5

Ivan Couples - 28/07/2021 Confirmed reviews ALL

The hotel is on very good location, big room, comfortable bed, quite clean place and awesome staff. The are very professional and friendly. The kindness of the staff made our stay in the hotel pleasant.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will give your compliments to the reception staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maurits van Zwol, Hotel Manager Mercure Antwerp City South

What a hotel!

Customer review rating 5.0/5

Oussama E. M. Families - 26/07/2021 Confirmed reviews ALL

As a accor employee and member i called the reservation department for a room. They give me an upgrade to the suite 0825. The reception was excellent and so friendly! Nothing to say about the staff and hotel, excellent and perfect! Many many thanks for everything during my stay! Hope to see you soon! Special thanks to the lady who checked me in and Kristof De Brauwer for the reservation and upgrade!

Dear Mr EL M., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will pass your compliments to the entire team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maurits van Zwol, Hotel Manager Mercure Antwerp City South

Very nice stay

Customer review rating 5.0/5

Anonymous Families - 24/07/2021 Confirmed reviews ALL

Best Christophe ever ! Better than the Hilton

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Antwerp City South. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Merci de nous marquer au dessus Hilton. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Maurits van Zwol, Hotel Manager Mercure Antwerp City South

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