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Hotel extras
Gozo's bar and brasserie on-site with international cuisine
Across from Hertoghe Park
Next to highway and outside of low emission restricted area
Direct connection to the city centre by tram
9-minute walk from Antwerp Expo Convention Centre
Services in the hotel and nearby
Check-in from 14h00
Check out up to 12h00
Paying
Hotel location
Mercure Antwerp City South
Desguinlei 94
2018 antwerpen
belgium
Tel: +3232448211
Contact email :
hb664@accor.com
Check-in from 14h00
Check out up to 12h00
Our accommodation(s)
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 10
Maximum size: 456 m²
Maximum capacity: 499 people
Maximum banquet capacity: 300 people
Room requires serious make up
Customer review rating 3.5/5
Alex Business - 21/03/2021 Confirmed reviews ALL
This was a short stay. I've arrived close to midnight after a hard day. In my pre-arrival message to the hotel i asked for a quiet room away from the elevator/doorways on a higher possible floor. I've got a room on a 2nd floor at the very end of the corridor to the left, so looked ok on arrival. The room itself was clean as expected. However the state of the room is at least not appealing. It is that case, when everything is functioning and not breaking apart (yet), but looks like VERY tired. Shower was functioning. But c'mon guys: shower in the bathtub with the curtain? Seriously? Is there still anyone taking a bath in a hotel by the way? The real bad surprise was awaiting me in the morning, when i was awaken at 07:15 by the loud sounds of banging metal to metal- the huge construction site is just across the street. I would appreciate if the hotel reception was more attentive to such request as: "a quiet room". I don't like the belgian Accor hotels approach to breakfasts these days. The so called "take away" breakfasts cost just as a normal buffet breakfast does, while more than a half of what you get goes straight to the trash bin. This experience is based on breakfast at Novotel Antwerpen. Since i had it once- i don't bother paying for it enymore while in Belgium. The best "COVID brekfast" i ever had at Accor hotels was in IBIS Styles Bialystok, Poland. Accor should share their practice among the group hotels.
Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are relooking the opportunity to start the renovations of the hotelrooms at the end of this year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maurits van Zwol, Hotelmanager
Comfortable hotel but not close to center
Customer review rating 4.0/5
Amar Business - 23/11/2020 Confirmed reviews ALL
It was a good journey Takeway menu with some good choice. However from the Tuesday to the Wednesday there was an important price increase on all items of the menu (+12% for the soup, +9% for tagliatelle salmon + 25% on the desserts B&J ice creams). I found this particularly unfair especially in this period where restaurants are closed.
Dear AMAR N., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The center is 10 minutes by public transport, we sell tickets att the reception desk. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Good stay
Customer review rating 3.5/5
Anonymous Business - 18/10/2020 Confirmed reviews ALL
The room was bigger then expect, but the bathroom is in need of renovation. The brackfast was disappointed
Very good stay, except one point (see infra)
Customer review rating 2.0/5
Mschehr Business - 24/09/2020 Confirmed reviews ALL
Very good hotel. My dis-satisfaction comes from the recurrent fact that there is no French speaking channel (NB: I'm French, speak 6 languages, and Dutch is with English my " working" language
Monsieur S., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Antwerp City South. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Suite à votre remarque on vient d´ajouter des chaînes françaises. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.
Excellent location and attentive receptionists
Customer review rating 4.5/5
Anthony W. Business - 16/09/2020 Confirmed reviews ALL
I found the location excellent but only met with reception staff, arriving and leaving. I ordered a take away meal which was adequate. I felt the hotel was a bit tired in its decor, but the attention to hygiene and the prepared food packages at breakfast were reassuring. It was hard to judge the hotel in the current situation, but I have stayed in hotels with far superior furnishings. The car parking fee was not notified in advance and that annoyed me. Arriving 8pmish tired, and with a 6am start I was not going to be looking around for parking.
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