Mercure Antwerp City South 4 stars

Proper stay in nice hotel, great to have again breakfast in normal conditions and lovely outside on the terras. Room was old one, not much light and probably some lights were broken in the bathroom

Great welcome + nice staff!! Rooms were perfect! I had informed about the breakfast beforehand and was told the buffet was open, however in the morning we were asked if we had filled a breakfast requsst form for the individual breakfast tray. Bad internal communication, however the manager at the reception desk was really nice and comped us… so thank you so much for turning the dissapoinment into an overall fantastic experience !!!

Neat and Tidy Rooms

Very good hotel with very luxerius facilities. Despite the very expensive paid parking lot wihch is not included in the night price 15eur/night. And wasn't even specified in the website nor in the registration.

I had a very unpleasant experience with the receptionist Mr Martin at 6 am during my checkout. Reason: I refused to pay city tax for 2 persons, because I was in fact alone. He insisted in a rude manner. Before that I was seriously considering the Mercure South could become my regular hotel during my business trips to Antwerp.

Even during these challenging times, had a comfortable stay

Very satisfying

All ok, good location, spacious room, good bed, good shower, friendly personnel

This was a short stay. I've arrived close to midnight after a hard day. In my pre-arrival message to the hotel i asked for a quiet room away from the elevator/doorways on a higher possible floor. I've got a room on a 2nd floor at the very end of the corridor to the left, so looked ok on arrival. The room itself was clean as expected. However the state of the room is at least not appealing. It is that case, when everything is functioning and not breaking apart (yet), but looks like VERY tired. Shower was functioning. But c'mon guys: shower in the bathtub with the curtain? Seriously? Is there still anyone taking a bath in a hotel by the way? The real bad surprise was awaiting me in the morning, when i was awaken at 07:15 by the loud sounds of banging metal to metal- the huge construction site is just across the street. I would appreciate if the hotel reception was more attentive to such request as: "a quiet room". I don't like the belgian Accor hotels approach to breakfasts these days. The so called "take away" breakfasts cost just as a normal buffet breakfast does, while more than a half of what you get goes straight to the trash bin. This experience is based on breakfast at Novotel Antwerpen. Since i had it once- i don't bother paying for it enymore while in Belgium. The best "COVID brekfast" i ever had at Accor hotels was in IBIS Styles Bialystok, Poland. Accor should share their practice among the group hotels.

It was a good journey Takeway menu with some good choice. However from the Tuesday to the Wednesday there was an important price increase on all items of the menu (+12% for the soup, +9% for tagliatelle salmon + 25% on the desserts B&J ice creams). I found this particularly unfair especially in this period where restaurants are closed.

The room was bigger then expect, but the bathroom is in need of renovation. The brackfast was disappointed

Very good hotel. My dis-satisfaction comes from the recurrent fact that there is no French speaking channel (NB: I'm French, speak 6 languages, and Dutch is with English my " working" language

I found the location excellent but only met with reception staff, arriving and leaving. I ordered a take away meal which was adequate. I felt the hotel was a bit tired in its decor, but the attention to hygiene and the prepared food packages at breakfast were reassuring. It was hard to judge the hotel in the current situation, but I have stayed in hotels with far superior furnishings. The car parking fee was not notified in advance and that annoyed me. Arriving 8pmish tired, and with a 6am start I was not going to be looking around for parking.