Mercure Antwerp City South 4 stars

Customer review rating (ALL Rating) 4.2/5 859 reviews

Hotel extras

  • Brasserie Coubertin on-site with international cuisine

  • Across from Hertoghe Park

  • Next to highway and outside of low emission restricted area

  • Direct connection to the city centre by tram

  • 9-minute walk from Antwerp Expo Convention Centre

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Mercure Antwerp City South

Desguinlei 94
2018 ANTWERPEN
Belgium

GPS:51.194751, 4.40636

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Brasserie Coubertin

Come in and enjoy our delicious local and international dishes. We have free WIFI throughout our bar, making it an ideal spot to enjoy a cappuccino while checking your emails or reading a newspaper.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  859 reviews

TripAdvisor Rating  4.0/5  992 reviews

Nice stay

Customer review rating 4.0/5

Jenny A. Friends - Confirmed reviews ALL

Clean rooms No bath mat or face washers

Customer review rating 3.5/5

Jakub Couples - Confirmed reviews ALL

Everything would be perfect if we could use chargers in the parking.

Dear JAKUB K., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Ajroud, Assistant Hotel Manager Mercure Antwerp City South

Quiet area

Customer review rating 3.5/5

Radu Families - Confirmed reviews ALL

Noisy elevator, noisy hallway, extremely busy elevators (one not working), no stairs available except emergency stairs, dirty windows, broken sofa. Booked for 3 person, bed linen and bathrobe and slippers only for 2. All that for almost 200 euro per night

Dear RADU V., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Ajroud, Assistant Hotel Manager Mercure Antwerp City South

Good location

Customer review rating 3.5/5

Felicia Business - Confirmed reviews ALL

Lovely hotel and staff are very helpful. Two main points: the bed was far too small (but comfortable), and the waiting time for meals was very long (but the food was delicious)! Overall a good stay.

Dear FELICIA T., We very much appreciate your comments regarding your stay at the Mercure Antwerp City South. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohammed Ajroud, Assistant Hotel Manager Mercure Antwerp City South

3 star not 4…. Not the best place to stay.

TripAdvisor rating 3.0/5

M4rket024 TripAdvisor review

We stopped here as part of a leger holiday for 4 nights. The reception area was very well presented, reception staff excellent, very helpful and pleasant everyday. The room was ok, bathroom clean. As mentioned in other review, lighting was poor, also, bulb was missing from one lamp. Kettle worked but part of it broken, but didn’t affect its use, but could be dangerous, didn’t bother reporting it, these kind of things should be checked! There was no draws! Just the wardrobe & a shelf. Massive cabinet under the tv where draws should have been, but alas no! Carpets were a dark grey/brown, it didn’t hide the state of them - filthy! Over shower bath was dangerously slippy too. Air con was dreadful, it did cool down the room a little but over all the room was stuffy & hot. Empty fridge with complimentary water was good, as you could store your own stuff. First night we arrived late, so the hotel put on a buffet dinner for us. Absolutely terrible. Nothing to tell you what anything was, only one sort of main course - turkey curry, wouldn’t have fed it to a stray dog! My husband had to make do with 2 bread rolls. Buffet breakfast was ok, we only had cereal so that’s not hard to get wrong. Why this area in cramped into a small corner of the restaurant area I don’t know, everyone is pushing & shuffling around to get at things or see what’s available. If you trying to do toast things just grind to a holt as you can’t get past people. Staff miserable, all they seem to do is clear tables, don’t bother putting down cutlery for the next person. When I ask one woman could I have some for the table I was grunted at & a point under the cereal area. So I had to fetch my own! They could not cope with the amount of people. We too tried to book a table but we’re told just turn up we will seat you somewhere. We sat in a side part off the main bar, and again, we had to go and fetch someone so we could order drinks. Service was really bad. They looked like they had only just started at the restaurant and were learning. Burger we had was very good, but very expensive for what it was. I know it’s a business hotel, but if you’re going to cater for tourists as well you really do need to up you standards. Definitely not 4 star, would push it to give it 3 stars too. Leger should stop using this hotel.

Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear that the level of service from the reception team met your expectations, however, we are sorry to hear about the issues you encountered in your room and that you felt our high standards were not entirely upheld. Please don't hesitate to let us know of any concerns you have at the time so that we may take action. We assure you that we regularly check our rooms for maintenance, and will address these issues with our team nonetheless. Moreover, we apologize for any inconvenience you experienced during your meals at our hotel. We strive to provide a variety of options and a pleasant dining experience for all our guests. Your feedback regarding the buffet layout and staff service is valuable, and we will take it into consideration. We are happy to hear, nevertheless, that you enjoyed the burger at our Gozo Bar, which offers a selection of Belgian beers and international cuisine. We are continuously working on enhancing our services and facilities to meet the expectations of all our guests and have taken good note of all your comments and suggestions. We look forward to welcoming you back in the future. Best regards,

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