Mercure Antwerp City Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 1,257 reviews

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Description

Hotel extras

  • Central location in front of Stadspark (city park) and near the Central Station

  • Hotel restaurant offering local cuisine and all you can eat breakfast buffet

  • Comfortable and spacious rooms with park view and guest amenities from Nuxe

  • Conveniently close to Flanders Meeting & Convention Center Antwerp

  • Complimentary 24/7 fitness centre

Our accommodation(s)

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Hotel location

Mercure Antwerp City Centre

Quinten Matsijslei 25
2018 ANTWERPEN
Belgium

GPS:51.213259, 4.416751

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Lunet Antwerp

Lunet offers a modern and seasonal cuisine, full of Mediterranean and Asian accents, creative twists, discoveries, and surprises. We bring natures best and all the city vibes to your plate with love and passion. Food inspired by nature.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,257 reviews

TripAdvisor Rating  4.0/5  1,129 reviews

The located is so good but the parking was a little bit far from the hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

It was amazing and the staff theey are so friendly

This hotel was just fantastic.

Customer review rating 4.5/5

Nikita Families - Confirmed reviews ALL

This hotel was just fantastic, very clean, quiet, large sized room, comfortable bed and good location, right next to a park.

Great hotel, too noisy to get a good night’s sleep

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The hotel decor, cleanliness, breakfast and team of staff were incredible, but sadly we were woken multiple times throughout the night by other guests. At one point there were two men sat outside our room having a chat at 1am and at 4am a lady banging on her friend’s door shouting her name. I know this is out of control of the hotel, but it was such a shame and I woke up exhausted. Even more so than usual and I have 2 young children!

Good stay

Customer review rating 4.5/5

Jildit V. B. Couples - Confirmed reviews ALL

Was great experience; clean room, good and fresh breakfast with plenty of choice.

Dear Jildit, Thank you for taking the time to share your feedback. We are delighted to hear that you found the booking process via the app to be seamless and straightforward. Your comment on the improvement of our breakfast options has been noted; we aim to continually enhance our services to better meet the tastes and preferences of our guests. Your commendation on the impeccable cleanliness of our hotel is greatly appreciated and testament to the dedication of our housekeeping staff in maintaining our high standards. Furthermore, we are thrilled that our sustainable development initiatives resonated with you. We continually strive to make sustainable choices more evident and accessible for our guests, and your feedback encourages us to further this commitment. It would be a pleasure to welcome you back on another occasion. Kind regards, Martijn Koelman, General Manager

Wrong room, didn't feel very welcome

Customer review rating 2.0/5

Christian Families - Confirmed reviews ALL

Unfortunately we had a very bad start: I had booked an "Executive Room", the highest room category in this hotel directly via the Accor app. When we stepped foot into our room (I believe 613 but I am not 100% sure anymore) I was instantly disappointed. The room didn't resemble the pictures from the booking flow at all. It was very small and dark (only one small window). I was looking forward to the happy faces of my family when I showed them that I booked the best possible room and instead found ourselves in this dark room. So we went back to the reception to check if this was indeed the "Executive" room we booked, as the size allone didn't match the description in the booking confirmation. It turned out, that this was indeed another room category but it needed escalation and discussion with multiple staff members, which I don't expect when I book and pay via the official Accor channels. I don't want to need to argue and start my family vacation with a discussion. When we finally got the right room, the room was exactly what I had expected and it was much, much better, very bright, many windows, lots of space. But my satisfaction was already dampened by the start, for which by the way nobody ever said sorry for. Then we noticed, that we never got the voucher for the welcome drink and had to ask again at the reception. I know that the Silver status is the lowest possible status, but if one has to ask for the benefits (i.e. the welcome drink) the purpose (showing gratitude and engaging me to become an even more regular guest to reach the next level) kind of defeats itself. So instead of the pleasant surprise and feeling welcomed with the welcome drink, again I was disappointed, I assume quite the opposite was the idea of the status level. Again, nobody said sorry.... Normally I wouldn't mention it, but while I am giving you feedback anyway: The room description also says, that the room features a "Minibar" which turned out to be a small refrigerator with two cartons of water (not even environment friendly bottles. I think there was a plaque at the main entrance of the hotel, proudly mentioning an environment friendlieness award...). That is not really what one would expect as a "Minibar", maybe it would be better to adapt the room description so that customers know what to expect. We did enjoy the Nespresso machine and my wife liked the tea and the great park view. Also the staff in the bar was extremely friendly and nice to us, we really felt welcomed there and this compensated a bit for the less attentive front desk staff. In the end we had a really good time in Antwerp, enjoyed the city and also our room, but the bad start left an unhappy feeling hanging over the stay. I am still a loyal Accor customer and hope that my feedback helps to improve the service and prevents other customers to encounter such problems. Best regards, Christian D.

Dear Christian, Thank you for taking the time to share your review. We are delighted to hear that you ultimately enjoyed the amenities of our superior room, including the delightful Nespresso machine, tea offerings, and the serene park view. It is also heartening to know that our bar staff provided you with a warm and welcoming experience. We regret to hear about the initial confusion regarding your room allocation. While we strive for a seamless check-in process, we are saddened by the inconvenience you experienced and truly appreciate your patience as we resolved the matter. The satisfaction of our guests during their stay is a priority, and we are sorry that we did not meet this standard upon your arrival. Regarding the welcome drink benefit for our loyal members, we will review our procedures to ensure this token of appreciation is consistently provided. Your constructive comments about the minibar and our environmental practices have been noted. While we utilize water cartons with the intention of reducing plastic waste, we understand that the overall guest experience with amenities is paramount. We are also taking note of your remarks on room cleanliness, and we will address this with our housekeeping team to ensure our high standards are maintained throughout. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Martijn Koelman, General Manager

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Other web-users rate our hotel

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  • 852 reviews 9/10 Breakfast
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  • 249 reviews 5.4/10 Amenities
  • 19 reviews 1.8/10 Wellness Area

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