Dear Mr. D., Thank you very much for your exceptional review and, most importantly, for your continued loyalty to ibis Styles Dunarea Galati over the years. It is truly a pleasure and a privilege for us to welcome you back, year after year since 2017. We also greatly appreciate your loyalty as a member of the ALL – Accor Live Limitless program, and we thank you for the trust you place in our brand. We are delighted to know that you consistently choose our hotel for its central location, restaurant, and especially for the friendliness and dedication of our team, who strive to create a memorable experience every time. Your kind comments regarding the variety and quality of our breakfast, as well as your overall experience, are highly valued and represent a great motivation for us to maintain our standards at the highest level. Thank you once again for your recommendation and for your continued trust. We very much look forward to welcoming you again soon! Kind regards, ibis Styles Dunarea Galati Management

Dear Mr. T., Thank you for taking the time to share your feedback and for choosing ibis Styles Dunarea Galati for your recent stay. We are delighted to know that you appreciated our location, breakfast, and especially the friendliness and helpfulness of our team – your kind words truly mean a lot to us and will be shared with the entire staff. Regarding your comment about the elevators, thank you for bringing this to our attention. During your stay, one of the elevators experienced a minor technical issue at a time when the hotel was operating at full occupancy, which may have amplified the inconvenience. Please be assured that this has already been resolved. We also appreciate your remark regarding our sustainability efforts. As part of the Accor group, we are continuously implementing responsible practices, and your feedback encourages us to communicate these initiatives more clearly to our guests. Thank you once again for your valuable feedback and your recommendation. We hope to have the pleasure of welcoming you back soon for an even more comfortable experience. Kind regards, The ibis Styles Dunarea Galati Team

Dear Alessandro G., Thank you for your feedback. We appreciate your comments regarding our location and pricing. We acknowledge your concerns about the mattress, air conditioning, and pillow availability, and we will take them into consideration as we strive to enhance our guests' experiences. Best regards, ibis Styles Dunarea Galati

Stimate domnule T., Vă mulțumim pentru recenzia pozitivă. Ne bucurăm că ați avut un sejur confortabil și că ați apreciat locația, curățenia și facilitățile hotelului nostru. Recomandările dumneavoastră sunt foarte importante pentru noi. Cu respect, ibis Styles Dunarea Galati

Dear Eni A., Thank you for your kind words regarding your recent stay at ibis Styles Dunarea Galati. We are delighted to hear that our central location, stylish accommodations, and relaxing atmosphere have contributed positively to your business travels. It is particularly gratifying to know that our friendly and professional staff have consistently met your expectations. Your loyalty is greatly appreciated, and we look forward to welcoming you back for your next visit. Best regards, ibis Styles Dunarea Galati

Stimate domnule c., Vă mulțumim pentru feedback-ul dumneavoastră pozitiv. Ne bucurăm că ați găsit locația noastră convenabilă și că ați avut parte de un sejur confortabil. Așteptăm cu nerăbdare să vă primim din nou la ibis Styles Dunarea Galati. Cu stimă, ibis Styles Dunarea Galati

Dear Mr. Catalin P., Thank you for choosing ibis Styles Dunarea Galati and for sharing your feedback with us. We are genuinely sorry that your stay did not meet your expectations, and we want to assure you that the technical issues you mentioned have already been addressed. Had we been informed during your stay, we would have gladly assisted you immediately to improve your comfort. Regarding breakfast, our tea selection does include green tea every morning, and your comment helps us ensure it is displayed more visibly. We have also reinforced our cleanliness checks, including the condition of the carpets. Thank you again for your time and feedback. We truly hope to have the opportunity to welcome you back and offer a much more pleasant experience on a future visit. Warm regards, The ibis Styles Dunarea Galati Team

Stimate domnule T., Vă mulțumim pentru feedbackul dumneavoastră pozitiv. Suntem încântați să auzim că șederea dumneavoastră a fost excepțională și că Diana a reușit să vă ofere un serviciu de calitate. Apreciem comentariile dumneavoastră și vă așteptăm cu drag în viitor. Cu stimă, ibis Styles Dunarea Galati

Stimată doamnă G., Vă mulțumim pentru recenzia pozitivă. Ne bucurăm că ați apreciat locația hotelului nostru și că ați avut o experiență plăcută. Așteptăm cu nerăbdare să vă primim din nou la ibis Styles Dunarea Galati. Cu considerație, ibis Styles Dunarea Galati

Stimată doamnă G., Vă mulțumim pentru aprecierea dumneavoastră și pentru cuvintele frumoase referitoare la serviciile, facilitățile și locația hotelului nostru. Ne bucurăm că ați avut o experiență plăcută și că v-am putut oferi posibilitatea de check-in anticipat. Vă așteptăm cu drag să reveniți! Cu stimă, ibis Styles Dunarea Galati

Dear Ms. B., Thank you for taking the time to share your feedback with us and for being a loyal guest of our hotels in Galati. We truly value your continued trust and are very sorry to hear that your recent stay at ibis Styles Dunarea Galati did not meet your expectations. We appreciate your kind words regarding the comfort of the room and the friendliness of our housekeeping team. At the same time, I regret that the restaurant arrangements due to group bookings made you feel unwelcome. Please rest assured that we are reviewing our procedures to ensure that all guests can enjoy a pleasant dining experience, regardless of occupancy levels. I also sincerely apologize for the inconvenience caused by the elevator and coffee machine issues. Your feedback on the menu availability and food quality has been shared with our kitchen and service teams to ensure immediate improvement. We are genuinely sorry that this experience did not reflect the high standards we aim to uphold. I truly hope you will allow us the opportunity to regain your confidence on a future visit — our team would be delighted to personally ensure your stay is both comfortable and enjoyable. Warm regards, Andreea ENI Sales Manager IBIS STYLES Dunarea Galati T: +4… E: an…

Dear Mr. Peter M., Thank you for taking the time to share your feedback and for being a valued member of the Accor loyalty program. We are truly sorry to hear that your recent stay at ibis Styles Dunarea Galati did not meet your expectations. We regret that the room and breakfast experience were not to your liking, and we appreciate your comments — they will be shared with our team as we continue to improve the quality and presentation of our services. Regarding the breakfast cancellation, please understand that our policies require prior notice for changes to meal plans. We appreciate your understanding of our procedures. Nonetheless, we understand your frustration and will review how such situations can be handled more flexibly in the future. As indicated on our website and booking platforms, our hotel does not have a private parking area. However, several public parking spaces are available around the hotel, managed by the local authorities, with a daily rate of 16 RON (approximately 3.2 EUR) or 3 RON/hour (approximately 0.6 EUR/hour). We are also sorry to hear that communication with our staff did not meet your expectations. We continuously invest in staff training to ensure all guests feel welcome and well assisted. Thank you once again for your valuable insights. We sincerely hope you will give us another opportunity to provide you with a more enjoyable experience in the future. Warm regards, Andreea ENI Sales Manager IBIS STYLES Dunarea Galati T: +4… E: an…

Stimate domnule P., Vă mulțumim pentru recenzia dumneavoastră și pentru aprecierea locației și sejurului. Suntem încântați că ați avut o experiență plăcută la ibis Styles Dunarea Galati. Vă așteptăm de fiecare dată cu mult drag! Cu considerație, Front Office Supervisor