Mercure Bialystok 4 stars

Customer review rating (ALL Rating) 4.7/5 419 reviews

Mercure Bialystok - Image 1
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Description

Hotel extras

  • Convenient communication with the city center.

  • Bright and spacious conference and banquet hall of 188 m2

  • Stylish,modern and a functional lobby

  • Spacious, outdoor car park.

  • Rich breakfast buffet with local products

Our accommodation(s)

Hotel location

Mercure Bialystok

Hetmańska 46
15-727 BIALYSTOK
Poland

GPS:53.130006, 23.118332

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURACJA

Restaurant of Mercure Bialystok is a unique place on the gastronomic map of city. Original interiors create an unforgettable vibe. Restaurant serves Italian cuisine & regional dishes are also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  419 reviews

Great accommodations with great service

Customer review rating 5.0/5

Urszula Couples - Confirmed reviews ALL

I stayed at the Białystok Mercure Hotel for 8 nights in a ‚privilege’ room. The room was a good size and very clean. The amenities in the room were great as well (coffee, tea, water boiler, fridge, safe). I also enjoyed the small closet with hanger space to hide away clothes. The staff were very welcoming and responded quickly to any needs. On the first evening of my stay my tv remote was out of battery and a staff member brought me a working one within 10 mins. Overall we had a very comfortable stay.

Brand New, but without it is vibe

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Looks this is a new hotel. Shines with new furniture and decore. However it should not have Mercure name. Stuff, young. Not fully dedicated. More with with Gen Z attitude. Rather boring, cause not much visitors. Room looked nice. But from cleaning perspective someone before it cleaned just lightly , to look it clean on the first spot. However if you have a better look, you will notice floor was not properly vacuumed. Someone hair was not removed from sink in the toilet. Small things which have impact on experience.

Customer review rating 4.5/5

B. S. Business - Confirmed reviews ALL

everything was perfect, I had only to hot in the room, was not possible to decrease the temperature

Perfect

Customer review rating 5.0/5

Dovydas Couples - Confirmed reviews ALL

Everything was perfect :)

Dear DOVYDAS J., We very much appreciate your comments regarding your stay at the Mercure Bialystok. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Szymusiuk General manager

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Tv was not working except from showing the mercure ad on the homepage

Dear NAVJOT S., Thank you for taking the time to tell us about your experience at the Mercure Bialystok. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Szymusiuk General manager

Other web-users rate our hotel

  • 118 reviews 8.2/10 Location
  • 230 reviews 9/10 Room
  • 248 reviews 9.2/10 Service
  • 7 reviews 9.5/10 WiFi
  • 166 reviews 9.1/10 Breakfast
  • 114 reviews 9.2/10 Vibe
  • 98 reviews 8.8/10 Comfort
  • 95 reviews 9.4/10 Cleanliness

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