ibis Styles Bialystok Hotel 3 stars

Excellent place to stay firm days in Białystok, in the center but private, quiet and inside of shopping center. Not possible ? It is here.

Your hotel is a very cozy and comfortable. Me and my wife have stayed there for two nights. But we have experienced a serious inconvenience during our stay. On the second night there was no running water in the bathroom. We told it in the reception, where they told me that they are trying to repair the problem. They couldn't offer us any other room or bathroom, because the whole hotel was out of running water. As a result, we couldn't use no shower or toilet when we came back to the hotel after the whole busy day in the city. This experience was something what I didn't want to pay for. I would ask to give an amount of one night stay money back, but during the check-out in the reception I got only 10 percent discount. I don't think that is fair.

I've enjoyed speedy check in and overall service, cleanliness and atmosphere. The only issue I would like to bring to your attention is very strong and persistent smell of cleaning products or air freshener. It was present in the hallways and it was terrible in my room. I had to have window open in order to be able to sleep there. I’m not allergic to any chemicals but the intense smell like that for prolonged time is upsetting. I’ll gladly come back however this time I’d make sure to have room without the dizzying chemical smell.

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This is an 11th story new building. The rooms are spacious; restaurant good day food and excellent breakfast Reception good be improved! however, note there is a deep underground garage shared with the near -by shopping center. The exit very near the Ibis will take one to a bus stop and one will not be popular will bus drivers in setting ones satelite navigator; better to drive to the far exit,(where one comes in) and then exit in front of the hotel.

I enjoyed the quietness but disappointed with dog's hair I found everywhere in the room. After 2 minutes of getting in room 1002, I was scratching myself all over. Eventually they changed me the room, but that was an awful experience.

Reception: very nice and competent Hotel overall: - super nice staff, - very good and tasty food in the restaurant, - very good looking, - clean and quiet, - very good location,

First impresion - a newly-built, modern, high tower hotel with modern cons and free parking in the city centre. Unfortunately, a second impression was very dissapointing. We stayed in an apartment 801. When we came there was not enough towels and coat hangers (5 hangers for 4 people's apartment). We called reception and they told us to come down and collect towels ourselves. They refused to give us any more hangers though, because they did not have any spare despite that hotel was almost empty. The room was nor very clean, layers of the dust, previous guests' tshirt under the sofa, filthy curtains, broken wardrobe door, missing shelves, wobbly floor lamp, hammered down curtains on the wall. The air-conditioning in the room was dripping water inside the unit making the noise difficult to igonre especially in the night. The staff was unproffesional, unhelpful and for sure not trained enough for the job. Breakfest selection was very poor, low quality food and yesterday's bread everyday. In summary, one of the worst-managed hotel we ever visited.

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To visit Bialystok the hotel is located at a perfect place. The underground parking is very useful when coming by cars. Bialystok appeared to be great for cycling as well. Unfortunately, the hotel does not have a dedicated bike parking, we were offered to place them behind the reception area, which became rather challenging when more people with bikes arrived. The rooms are ok. The breakfast was rather chaotic and things were not looking fresh, several items were not available. Breakfast looked a lot better early morning. We were positively surprised by the level of service and the quality of the dishes in the hotel restaurant when we once had diner there. Unfortunately, the general attention and service of the reception/cleaning staff was in our opinion not sufficient. We had to ask about the cleaning and one room had a smoke smell which was not taken care of.

It's a nice hotel, with rooms varying in size. We had a smaller and a rather spacious one. Rooms are ok. We enjoyed the sauna. Staff in general was lacking some service orientation, apart from the very nice waitress in the restaurant. Despite the fact we clearly indicated when we were not in our room, cleaning didn't take place. We had to ask for it. There was a heavy smoke smell in one room. Spraying just once, didn't remove it. The breakfast buffet was ok, but at certain hours really busy and chaotic. Many dishes didn't look fresh any more or were not available more than half an hour before the end of the buffet time.

Everything about our stay was great - from check in to the rooms. We had our evening meal with you - this was also really good and breakfast was excellent

Nice and short stay

New, clean, very comfortable bed, enjoyed my stay.

All was great, hotel stuff pretty helpful and amazing ready to help.