ibis Styles Bialystok 3 stars

Dear Konstantin, We appreciate your comments regarding recent stay at the ibis Styles Bialystok. Thank you for coming back to us and taking the time to share your experience . I am reading your opinion and feel that we so disappointed you with our breakfast service so I have checked with our team service on the exact days if there were any changes I am not aware of. We serve waffles every single day so far and there was no change on last days so I am sorry but I'm afraid you have not noticed them since we have set the table in separate place together with different extras such us yoghurt, fruits and syrups. We will make it more visible in future with additional signage , thank you for suggestions. When it comes to pancakes or mushrooms we change the assortment from time to time so sorry to not meet your expectation this time. I would also like to clarify the process of check-in and check out procedure that helps our reception team identify if the booking person is the same as the one taking the room. The same as it comes to payment, at the moment there is no prepaid rate so again we need to have the payment done directly with the guest's credit card present and accepting the payment. Again I'm very sorry it makes you uncomfortable and made you wait at the reception desk. I hope next visit will be more comfortable and you give us another chance to welcome you here at ibis. Wish you all the best and see you soon. Sincerely, Urszula Markowska-Buwaj / General Manager

Dear INDREK, We very much appreciate your comments regarding last stay at the ibis Styles Bialystok. Thank you for your suggestion about sliding door in family room, we take it into consideration. This is also very good news for us that you are the second time here, so hopefully there will be more happy visits here in the future. We wish you and your family all the best and hopefully see you next time here at ibis. Best regards Urszula Markowska-Buwaj / GM

Dear SEVERIN We very much appreciate your comments regarding last stay at the ibis Styles Bialystok. Thank you for mentioning improvements to be done, we are considering some of this solution. Actually online check-in is available to be done at the moment but it is still the receptionist that need to be involve in the process of giving you the key ad checking your ID card just for the security reason. There is no bottle opener because they can be opened by twisting the cap. Thank you again for sharing your experience. I hope you consider visiting us again and your next visit will be nice and comfortable. Sincerely, Urszula Markowska-Buwaj / GM

Dear RUSLAN, Thank you for taking the time to share with us your comment . We are glad you enjoy your stay, We hope your next visit will be as pleasant as the previous one. Sincerely, Urszula Markowska-Buwaj/ General Manager

Dzień dorby Panie Piotrze, Bardzo dziękujemy za najwyższą ocenę i chęć podzielenia się z nami krótką, ale bardzo dobrą opinią o pobycie w naszym hotelu. Zapraszamy ponownie. Pozdrawiam Urszula Markowska-Buwaj/ Dyrektor hotelu