Mama Shelter Roma

The hotel is well located, you can reach the subway in less than 2 minutes, that’s very convenient !! The staff is extremely kind and that mojito with pizza I had were amazing ! The decor is gorgeous and the rooms are spacious. Well.. if you are still hesitating, stop and book a room ! You won’t regret it ;)

Excellent stay! The welcome at check-in was extremely friendly, the room is confortable , the hotel is close to the Metro station.

It was very beautiful, Mama shelter team was so helpful and supportive.. But extra services must be added to the hotel such as luggage collectors and Massage at the spa.

Always happy to find the fun and nice atmosphere of mama shelter hotel quiet large rooms

The hotel systems were not functioning and the check-in agent could not tell whether they had received the payment. The onus was then placed on me, and I did produce their email confirmation. It was midnight and I was tired, and despite being a Gold member with years of stays without incident, rather than just check me in and ask me to return to the desk the following morning, another full payment was demanded, and they said I would be refunded if the original payment had actually been received. So I had to be inconvenienced for the hotel's system being down? Further, the receptionist had attitude and even when their supervisor said I could return the following day to sort it out, no apology for holding me up or offer of the welcome drink, which is generally a Gold member benefit. Other receptionists were more attentive, but having also received mediocre service at the restaurant, I concluded that this place was more style and employing hipsters than actually professional.