Novotel Mexico City Toreo 4 stars

Customer review rating (ALL Rating) 4.5/5 551 reviews

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Description

Hotel extras

  • ¤ Here, your pets are welcome. We are PET-FRIENDLY hotel!

  • ¤ We have rooms for social and/or corporate events from 15 to 300 people

  • ¤ If you're traveling as a family, children under 16 free in the same room

  • ¤ Restaurant with terrace offering daily buffet breakfast and room service

  • ¤ We care for the planet & support the community in a culture of diversity

Our accommodation(s)

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Hotel location

Novotel Mexico City Toreo

Av Primero De Mayo 120, Torre 2, San Andres Atoto
53500 NAUCALPAN
Mexico

GPS:19.4661829, -99.2265228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Heliana

Taste Mediterranean flavors at our restaurant Heliana, with its menu specially designed to give you the best experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  551 reviews

Customer review rating 4.5/5

Salma L. G. Solo - Confirmed reviews ALL

I talked to all the workers like once for 4 seconds but the one I got to all to the most was ulises the valley worker because he was the one that always got my car . He had a friendly and good personality I really enjoyed talking to him ! I met his brother once and he also seemed kind . The only thing I didn’t enjoy was that on the site it said they had vegan /vegetarian food and they didn’t have vegan food so that was the reason I booked the hotel and I was bumped knowing I had to drive else where to by food which their wasn’t close options .. the hotel was clean tho and that’s also something I look forward to .

Dear guest, Thank you very much for sharing your experience with us. We are pleased to know that you found the hotel clean and that you had a positive interaction with our team, especially Ulises from valet parking. We will gladly share your kind comments with him, as well as with his colleague, as this recognition is very valuable for our staff. We sincerely regret the inconvenience regarding the availability of vegan/vegetarian options. We understand how important this was for your stay, especially as it influenced your booking decision. Your feedback has been noted, and we will review this matter with our food and beverage team to ensure clearer communication and to improve our offerings. We truly appreciate your comments and hope to have the opportunity to welcome you again with an improved experience. Regards, Alfredo López General Manager

Customer review rating 5.0/5

Yoselyn B. M. Friends - Confirmed reviews ALL

The best experience! They were very accommodating for last minute booking for us we were a party of 6. Staff was amazing! 100000/100000 experience

Dear guest Thank you very much for your wonderful feedback. We are delighted to know that you had such an amazing experience and that our team was able to accommodate your last-minute booking for your group. It is truly rewarding to hear that our staff made such a positive impression and contributed to making your stay memorable. We look forward to welcoming you again in the future. Best regards Alfredo Lopez General Manager

Customer review rating 4.5/5

Ismael O. R. Business - Confirmed reviews ALL

Clean AND affordable rooms

Dear Guest, Thank you very much for sharing your comments. We are pleased to know that you found our rooms comfortable, clean, and affordable. We truly appreciate your feedback and look forward to welcoming you again on your next visit. Sincerely, Alfredo López Gerente General

Customer review rating 3.0/5

David B. Business - Confirmed reviews ALL

restaurant needs improvement room service needs improvement

Dear guest, Thank you for sharing your feedback with us. We are pleased to know that you found your room comfortable and that your check-in experience was satisfactory. We appreciate your comments regarding the restaurant and room service. Please be assured that we will review these areas with our teams to identify opportunities for improvement and enhance the overall service experience. Your feedback is very important to us, and we hope to have the opportunity to welcome you again and provide a more seamless stay. Regards, Alfredo López General manager

Customer review rating 3.0/5

Eduardo J. G. M. Business - Confirmed reviews ALL

one night but i choose an executive room but I didn´t know that my room was wall to wall with the elevators, the noise of the motor was so loud that i ask to move to another room, after they change me to a room view street and the noise was same or worst.

Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the noise during your stay. We understand how important a quiet and comfortable environment is, especially when choosing an executive room. We regret that both room locations did not meet your expectations in terms of noise levels. Please rest assured that your comments have been shared with the relevant team to review and take appropriate actions to improve our guests’ experience. We truly appreciate your feedback and hope to have the opportunity to welcome you again and provide you with a more comfortable and restful stay. Sincerely, Alfredo López

Other web-users rate our hotel

  • 105 reviews 5.7/10 Location
  • 239 reviews 7/10 Room
  • 285 reviews 7.4/10 Service
  • 113 reviews 5.9/10 Food
  • 112 reviews 8.9/10 Amenities
  • 100 reviews 7.5/10 Cleanliness
  • 72 reviews 7.6/10 Breakfast
  • 68 reviews 9.1/10 Vibe

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