ibis London Sutton Point 3 stars

Customer review rating (ALL Rating) 4.3/5 532 reviews

ibis London Sutton Point - Image 1
ibis London Sutton Point - Image 2
ibis London Sutton Point - Image 3
ibis London Sutton Point - Image 4
8 Sutton Plaza, Sutton Ct Road, Sutton, SM1 4FS LONDON, United Kingdom

Description

Hotel extras

  • Limited Carpark (15 per night), Parking bays between 12 to 27

  • 200 meters from Sutton Train Station with 30 minutes links to Central London

  • Additional parking facilities at the train station

  • Central Sutton location with shopping, restaurants, and sightseeing nearby

  • Charlie's Corner Bar on site

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis London Sutton Point

8 Sutton Plaza, Sutton Ct Road, Sutton
SM1 4FS LONDON
United Kingdom

GPS:51.36055, -0.19036

Telephone
Fax +44 9999999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

CHARLIES CORNER

Charlies corner is a place buzzing with life and music, relaxed enough for a coffee, sophisticated enough for a craft beer or anything else that takes your fancy.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  532 reviews

Customer review rating 5.0/5

Ann B. Solo - Confirmed reviews ALL

Every member of staff I interacted with were friendly, helpful yet professional. My room was perfect and my request to have a room near the lift was granted. There are no negative comments for me to make, my stay was perfection.

Dear Ann, Thank you for your perfect 10/10 rating and for your exceptionally kind feedback. We are truly delighted to hear that your stay was once again wonderful and that you found every interaction with our staff to be friendly, helpful, and professional. It’s also great to know your room request was accommodated and that you felt your experience was nothing short of perfection. Your loyalty and generous words mean the world to us and our team. We look forward to welcoming you back for another flawless stay. Warm regards, Tomasz Michalak Deputy General Manager

Customer review rating 4.0/5

Keith H. Solo - Confirmed reviews ALL

The check in at reception was quick and painless. The room was very warm though and only way of cooling it down was to open the window. However you could not sleep with it open due to noise from outside. The bathroom was ok. Unfortunately on the first morning, the fire alarm went off constantly due to a false alarm, and that meant when I arrived in the breakfast room the food was pretty non existent. The toaster was not working (was this the thing that set off the fire alarm?) the hot food was well not hot and in fact was not much. One hash brown, a tiny bit of bacon and the dregs of baked beans. The orange juice tasted of water. All in all not great. And no staff around at all. The next day was a bit better in the breakfast bar as there appeared to be a member of staff and the toaster was working. However the charge for what is offered is not great. At least there was more on offer this time.

Dear Keith, Thank you for sharing your detailed feedback about your stay at Ibis London Sutton Point. We sincerely apologise for the multiple shortcomings that impacted your experience, including the warm room temperature, the disruptive false fire alarm, the poor breakfast selection and quality on your first morning, and the general lack of staff presence. This is certainly not the standard we aim to provide, and we deeply regret the inconvenience and disappointment caused. We are addressing these issues with our maintenance, culinary, and front office teams to improve room climate control, prevent false alarms, ensure consistent breakfast offerings, and maintain appropriate staffing levels. We appreciate your note that the second morning was somewhat better, and we hope you might consider giving us another opportunity to provide you with a more comfortable and seamless stay in the future. Sincerely, Tomasz Michalak Deputy General Manager

Customer review rating 5.0/5

Jagua L. Solo - Confirmed reviews ALL

Staying at the Ibis Sutton was a wonderful experience from start to end. Every staff member I came across was friendly, helpful and genuine. The rooms are clean, the restaurant food is actually really enjoyable and the overall cost of staying here is extremely affordable. I was honestly surprised at the quality of the hotel considering how well priced it is. The location is perfect : around the corner from the station and across the road from the main shopping street. I would definitely stay here again and thank all the staff for a truly memorable stay.

Customer review rating 3.5/5

Derek W. Couples - Confirmed reviews ALL

Accomodation and hotel were good. General staff were friendly

Dear Derek W., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location and accommodation satisfactory, as well as the friendliness of our staff. Your insights are valuable, and we appreciate your comments. Warm Regards, Ibis London Sutton Point

Customer review rating 2.5/5

Philip D. Solo - Confirmed reviews ALL

Arrived Sunday for a 3 night stay, having requested 2 courses for £15 offer for the first night. Reception had not heard of this offer but agreed to honour it. Went to restaurant to be told by very off hand barman/waiter/cook that he had very little food as the delivery that morning had not materialised. I asked for a pizza which he could do, though he said they were better in the town. It actually was okay. Next night, I went back. Same guy but in a very bad mood. The delivery had come so I could have a curry, which was not too bad. After I got home I received an email to say that the 2 course dinner offer was not available at Sutton Ibis. As there were Pod Point chargers attached to walls of the underground parking garage, I thought I would charge my EV before travelling home. They started the charge but after 15 minutes they needed to have confirmation on the app. I spent 2 hours trying to to find the charger on the app. The receptionists were very helpful but we concluded that as Ibis rented the parking spaces, the chargers were “private” and not available to the public.

Dear Philip, Thank you for your detailed feedback regarding your three-night stay with us. We sincerely apologise for the series of disappointments you encountered, specifically, the confusion and miscommunication surrounding the dinner offer, the inconsistent and unprofessional service in the restaurant, and the frustration with the EV charging facilities. Please know that we are addressing each of these points with the relevant teams. We are reinforcing training for our restaurant staff, clarifying promotional offers at the point of booking and check-in, and reviewing the accessibility and communication regarding on-site EV charging for future guests. We truly appreciate your patience and the recognition of our reception team’s efforts to assist you. Should you choose to stay with us again, please contact me directly so we can ensure a smooth and more enjoyable experience. Warm regards, Tomasz Michalak Deputy General Manager

Other web-users rate our hotel

  • 443 reviews 8.8/10 Location
  • 672 reviews 7.2/10 Room
  • 574 reviews 8.8/10 Service
  • 9 reviews 7.5/10 WiFi
  • 382 reviews 8.2/10 Cleanliness
  • 173 reviews 7.6/10 Breakfast
  • 149 reviews 8.6/10 Vibe
  • 70 reviews 5.2/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.