Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 486 reviews

Best price
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Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
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Mercure Birmingham West Hotel - Image 4
Birmingham Road, B70 6TU WEST BROMWICH, United Kingdom

Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Telephone
Fax +44 121 609 9937

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  486 reviews

TripAdvisor Rating  4.5/5  471 reviews

Certificate of excellence 2024

Excellent hotel right my the M5

TripAdvisor rating 5.0/5

Tour10654575117 Couples - TripAdvisor review

For the weekend it was just hubby and me visiting friends . The hotel was excellent . Macjei checked us in very professional snd informative The room was lovely very spacious and spotlessly clean We ate in the restaurant first night good selection on the menu snd a really good price. I went for the herbed chicken and hubby had the gammon Comfy beds so comfy we overslept 😂

Thank you for your glowing review. We're thrilled you and your husband had such a wonderful weekend stay with us (sometimes oversleeping is the best part of a getaway)! Maciej will be delighted to hear your kind words about his professionalism. We hope to welcome you back for more restful stays and tasty meals soon! Warm regards, Rad / Front Office

Good Location

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Stayed for nights for functions at the hawthorns which is a short walk away

Dear David, Thank you for rating us so highly and sharing your feedback! We're delighted you enjoyed your stay overall. We’re sorry to hear about the Wi-Fi connectivity issue. This isn’t the experience we want for our guests, and we’ll investigate to ensure a smoother connection in the future. Looking forward to welcoming you back for an even better stay. Best regards, Rad / Front Office

Business

TripAdvisor rating 5.0/5

Sam M TripAdvisor review

Great service received. Staff are credit to company. Great facilities. Great breakfast and dinner. Rooms verry spacious. Happy with stay. Will be back again. Missing place already, I know we will have Great time again. Thank you guys again

We’re delighted to hear you had such a fantastic stay. It’s always wonderful to know our team and facilities made your visit memorable. We look forward to welcoming you back for another great time. Don’t miss us too much - we’ll be here to make your next visit just as special. Best regards, Rad / Front Office

Poor Quality Hotel

Customer review rating 2.5/5

Andrew R. Solo - Confirmed reviews ALL

Not a good experience , greeted at main entrance will many people smoking and smell of smoke was intense , lots of issues there

Dear Andrew, Thank you for sharing your feedback. We regret to hear that your experience didn’t meet expectations. It’s disappointing to learn about the issues you encountered. Rest assured, we take such matters seriously and will review these concerns with the relevant teams to ensure improvements are made. Your insights about cleanliness and guest reception are invaluable, and we will address them to enhance the experience for all our guests. Best regards, Rad / Front Office

Really poor service

Customer review rating 1.0/5

William T. Couples - Confirmed reviews ALL

From checking in onwards I had a poor experience. On checking in it took a long time to be checked in. Despite of repeating several times he couldn’t see that he was looking at the wrong name. He then said I don’t have bc a reservation at the hotel and asked me again if I did make the reservation myself. Again I replied yes. I showed him the confirmation email and he still kept saying that I made a mistake. My wife and I was really getting stressed and confused. I then asked him to show me the name he was looking at…. He was looking at a different profile. Next day the shower was stuck at boiling set point and was not able to change. I went to reception to ask for assistance but I was told no one was available to help till Monday. So I asked what shall we do to have a shower ?? I was advised to go to the common leisure area and have a shower!! I booked a Privilege room 🙈. On Monday morning we went to have breakfast which we paid for and we challenged by the restaurant staff and asked us if we paid for the breakfast? We said yes we did !! However we were challenged again and told we haven’t. The manager then checked the system and confirmed we were right and we paid. We were so disappointed and embarrassed by this behaviour and scenario. There was no customer service or professionalism. This is my worst experience as a regular customer.

Dear Mr T., Thank you for sharing your feedback. We are sincerely sorry to hear about the issues you encountered during your stay. It is always our goal to provide a seamless and enjoyable experience, and it seems we fell short in several areas during your visit. We understand how frustrating this situations must have been, and we will certainly address the issues you raised with our team to ensure it doesn't happen again. If you would like to discuss your experience further, please don’t hesitate to contact us directly. We value your loyalty and hope you’ll give us the opportunity to regain your trust. Best regards, Rad / Front Office

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Other web-users rate our hotel

  • 366 reviews 8/10 Location
  • 984 reviews 6.3/10 Room
  • 875 reviews 8.6/10 Service
  • 28 reviews 5.2/10 WiFi
  • 466 reviews 5.1/10 Cleanliness
  • 358 reviews 7.5/10 Breakfast
  • 250 reviews 5.9/10 Value
  • 195 reviews 5.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.