Dear Kerry G., We very much appreciate your comments regarding your stay at the ibis Birmingham Bordesley Circus. It is always a pleasure to receive positive feedback about our team and services we offer to our guests. Customer Service is of paramount importance to us and I am really happy to read your feedback about Atif. I will share your comments with Atif and also with the rest of the team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will welcome you back very soon! Take care and stay well,Victoria Guest Service Manager

Dear Mr Delaforce, We very much appreciate your comments regarding your stay at the ibis Birmingham Bordesley Circus. It is always a pleasure to receive positive feedback about our team and services we offer to our guests. Customer Service is of paramount importance to us and I am really happy to read your feedback about Victoria. I will share your comments with Vicky and also with the rest of the team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. In terms of your feedback about the chair in the hotel room, I am sorry that it was not to your liking. Your comments on this point have been noted, and will be kept in mind when the hotel next needs to invest in new furnishings. Thank you again for sharing your experience, and we hope we will welcome you back very soon! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Donna B., Thank you for our phone conversation today, it was lovely to talk to you and hear your thoughts about your stay with us. Please allow me once again extend my sincerest apologies that your experience was not up to standards that we pride ourselves on and let me reiterate that action is being taken to improve for the future. I do hope you give us the opportunity to welcome you back .Kind regards, Victoria Guest Service Manager

Dear Kieran, We very much appreciate your comments regarding your stay. Although limited in what we offer, we strive do to this in a professional and friendly manner and it appears that on this occasion we did that. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to continue improve the quality of our services. Thank you again for sharing your experience and for recommending our hotel to other travelers, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mihaela Dihonova Hotel manager

Dear Mr Ogonna O., Thank you for the excellent review and for choosing to be our guest. We are delighted to hear that you enjoyed your stay with us at ibis Birmingham Bordesley. In terms of your comments about our team, we know that our staff make the hotel stand out and we consider each of our team members to be our biggest asset. We endeavor to go beyond to ensure our valued guests have a memorable experience. I am glad that this was reflected during your stay. Your comments are a great reward for all of us, especially for Ousman and they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for your positive comments, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mihaela Dihonova Hotel manager

Dear Bille A., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We value your feedback and please rest assured that we are taking the appropriate measures to address your concerns about the room cleanliness. Your feedback has also been passed to the head housekeeper. I am sure that had you addressed these issues with the staff on duty at the time they would have made every effort to rectify the situation, however this does not in any way excuse the disappointment you were subject to and you should not take this as indicative of the level and service that we strive to provide. In terms of check-in time, all guest are welcome to check-in anytime after 3pm. For any early arrivals, we do offer an early check-in between 10am and 3pm for an additional charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mihaela Dihonova Hotel manager

Dear Ms T., Thank you for taking the time to tell us about your experience. I am sorry that you experienced some issues during your stay; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our maintenance manager is looking into the hotel room TV issue you described and he will take all appropriate measures to address it and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mihaela Dihonova Hotel manager

Dear Guest, Thank you for taking the time and trouble to complete a survey following your recent stay with us. We greatly value and appreciate your positive and constructive feedback about breakfast offering, and it is disappointing that breakfast was not up to your liking and we did not meet your expectations. However, It will be my pleasure to share your kind compliments with our team about their customer service. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again! Yours sincerely, Mihaela Dihonova Hotel manager

Dear Ms Rahima h., Thank you for visiting ibis Birmingham Bordesley and for taking a moment to share your experience. We are so pleased to hear you found our services and facilities to your liking. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and it was a pleasure to have you as our guests. We hope to see you again soon for another pleasant stay! Sincerely, Mihaela Dihonova Hotel manager

Dear Afza R., Thank you very much for your comments about your stay at ibis Birmingham Bordesley. It is indeed a pleasure to read that overall you had a pleasant stay with us. We strive to deliver an outstanding service to each and every guest and it gives me pleasure to see that our facilities and our team have met your expectations. We greatly appreciate your comments and look forward to welcoming you again to the hotel in the near future. Kind Regards, Victoria Guest Service Manager

Dear Peter U., We very much appreciate your comments regarding your stay at the ibis Birmingham Bordesley Circus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Guest Service Manager

Dear Danny D., Thank you very much for your comments about your stay at ibis Birmingham Bordesley. It is indeed a pleasure to read that overall you had a pleasant stay with us. We strive to deliver an outstanding service to each and every guest and it gives me pleasure to see that our facilities and our team have met your expectations. We greatly appreciate your comments and look forward to welcoming you again to the hotel in the near future. Kind Regards, Victoria Guest Service Manager

Dear Mustafa A., We very much appreciate your comments regarding your stay at the ibis Birmingham Bordesley Circus. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Guest Service Manager

Dear Ifwhite0612, Thank you for taking the time to review your stay at ibis Birmingham Bordesley and for your positive comments. I am very pleased to hear that our staff made your stay pleasant, and that our services met your expectations. We are pet friendly hotel and we always want to ensure that those who have four legs are just as warmly welcomed as those with two. Thank you once again for the fantastic feedback and we hope to welcome you back so you can enjoy another fabulous getaway together with your dogs in the near future! Take care and stay well, Mihaela Dihonova Hotel manager

Dear indi852, On behalf of the entire ibis Birmingham Bordesley team, thank you for your kind and positive feedback. I am particularly delighted to read your comment about the great customer service we provide. Our team is doing an amazing job to continue to provide bright and friendly hospitality during these very challenging times. I have share your comment with them as I am sure that this feedback will serve them as an encouragement. More than ever, we thank you for being one of our valued guests and look forward to welcoming you back at our hotel. Take care, stay well and Wishing you happiness and good health this holiday season! Mihaela Dihonova Hotel manager