ibis Styles Birmingham Oldbury Hotel 3 stars

Our stay was moved to a different hotel due to a boiler issue. I'd booked Oldbury as we were meeting friends here so being moved to West Bromwich upset our plans.

The first problem started before we have checked in. We booked at the aibis styles hotel in Oldbury but they've called and emailed about an hour before check-in to say their boiler has broken down and they've moved our booking to the Mercure (Birmingham Road, B70). We don't have a choice because we were attending a wedding nearby and needed somwhere to stay overnight. The second problem was our room. It was located on the 1st floor and it was actually downstairs from the reception. We had to carry our suitcases and wedding outfits down the stairs, walked along a very badly designed corridor before we reached our room. It felt like a half way house instead of a hotel with a reputable brand. The third problem was the room itself. We have unpacked and tried to relax by watching some TV but it was broken. We went to see the receptionist, she was helpful and gave us another room but it was smaller since that was the only availability left. We didn't mind as long the TV was working. We went back down to our old room, along that hideous badly designed corridor, repacked our suitcases and moved to the new smaller room with a TV that works. We won't be staying at that Mercure hotel again because the lower part of the hotel felt like a halfway house and they really should update the deco and layout of that hideous corridor. we will think twice before booking at another Accor hotel.

Received a phone call at 1300 to say that there had been a boiler failure and that there was no hot water available. We were advised that our reservation had been moved to the Mercure West at West Brom on the same terms and conditions. Disappointed that we were unable to stay at The Ibis as it was in an ideal location for us.

The hotel was very clean and the staff were both friendly and polite

Stolen property out of my room while I was sleeping

Well located, friendly and helpful staff. Decent room, although it was quite warm and AC did not sufficiently cool the room. We were initially given a room on the side of the building that was next to what sounded like a construction site and the noise was unbearable. But the reception was kind enough to put us into a different room on the other side which was quieter.

Comfortable bed, great breakfast, friendly helpful staff, good location for us being near the M5 and BCLM

Carpet in room is very bad smell. I felt that no cleaning done.

Room was tiny but nice enough. Clean and comfortable which is all that really matters

The dining area looked cheap like a canteen. However generally well appointed with very helpful friendly staff

We had a Lovely Time, Although I had a (Blue Badge), We Could not get to Park in a (Blue Badge), Space. There was a Car there that had No (Blue Badge) Displayed and We did Report it, but No One knew Who it Belonged to, and We had Problems with the Central Heating was not Working but the Fan Heater did, and was Reported to the Staff.

Stayed 3 nights, good breakfast, comfortable bed, room not huge but large enough for our needs, not troubled by any noise from nearby M5. Staff were very friendly and helpful. If you want somewhere with attractions or things to do within walking distance probably not for you but if you know you are going to be driving to places and out most of the day it’s ideal. We did have a drink in the bar , not over priced and decent selection.

Excellent room, very friendly and helpful staff. Lovely breakfast and evening meal. Looking forward to our next stay.

We had booked another hotel for the wrong day so we had no where to stay, on an off chance at 11pm we called in and they managed to find us a room. The two guys were extremely helpful and I think they could see the worry as we had two kids in the car.

friendly staff