Mercure Birmingham West Hotel

Overnight stay for my girlfriends birthday, nice hotel overall, our privilege room was nice although the bathroom needed a paint touch and black scrub in the bath and the basin tap only seemed to run hot, breakfast was lovely and all we needed except for no mushrooms, staff were friendly and helpful, on the whole a very nice stay.

Nice size bed and room for a single, the toilet was to close to the sink / door and so bit cramped…. Massive sink size so maybe change that up to solve the problem. Shower was cold for first 6-8 minutes and then finally warmed up(bit disappointing). All good in the room great sleep and comfortable and clean bed. Good size tv in the room as well.

Clean room. Good to be able to open window. Rain shower means you have to wash your hair. No hair dryer. Staff polite.

Always a warm welcome from the team! Our engineers request to stay here when working away.

The hotel was clean and well appointed but there was no hot water for a shower in the room. As I see by other reviews this is not an uncommon problem for the hotel. When I brought this to their attention they responded by asking me if I ran the shower for long enough. I asked if I could speak to some one but ws told there was no one available, I requested a call or email to address the issue but have not received any. All in all poor provision of service and poor follow up for a complaint.