Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 269 reviews

ALLSAFE approved hotel

Information message

Mercure Birmingham West Hotel
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+ 19 Services

Hotel extras

  • We welcome all Guests & Familys

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU west bromwich
united kingdom

Fax: (+44)01216099937

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS:52.513438, -1.976012

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 171

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

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ALL Rating 3.7/5

269 reviews

TripAdvisor Rating 3.5/5

68 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent Hotel

TripAdvisor rating 5.0/5

markwads Business - 17/01/2022 TripAdvisor review

Excellent Hotel, the Hotel us aituated in a very good position, very quiet, the staff are the most welcoming and professional, from the reception through to the General Manager. Nothing is a problem, they accommodate any requests or issues, with a smile on their faces. The reception team, Gerry, Yvonne, Marita, Stefan, Arita, etc. Are a pleasure, as are the other Staff Julija, Bal, Sverlana, Evisa, Samanta, Anya etc The Chefs will try and accommodate any requests within reason, I would reccommend staying here, the amenities are also a very good Standard

A night at the mercure hotel

TripAdvisor rating 5.0/5

amarjitnico 15/01/2022 TripAdvisor review

Excellent customer service girls were very polite and helpful very professional. Rooms were exceptionally clean and tidy, location was great just off the motorway, the bed was very comfortable I had a goodnight sleep. I’ll definitely be visiting again very soon thank you 🙏🏾

Excellent service

Customer review rating 5.0/5

Mr N. G. L. Business - 12/01/2022 Confirmed reviews ALL

Stayed here on business purpose, but will definitely stay for my leisure time.great facilities plus staff friendly and helpful

Great satay

Customer review rating 4.5/5

Mr A. J. M. Families - 10/01/2022 Confirmed reviews ALL

friendly staff, good location, great food, resonable prices.

Excellent stay

Customer review rating 5.0/5

Aatheef Couples - 10/01/2022 Confirmed reviews ALL

Very relaxing stay. Good Rooms, great spa and decent breakfast

Very good

Customer review rating 4.0/5

B Families - 04/01/2022 Confirmed reviews ALL

A pleasant stay in a clean and modern hotel, some slight improvements necessary to achieve an excellent rating.,.friends staff, good breakfast and good swimming pool.

Well located, great staff.

Customer review rating 4.5/5

Jamie A. Couples - 04/01/2022 Confirmed reviews ALL

I always enjoy my stay at the Mercure hotel in West Bromwich. My only complaint is my request to stay on certain floors and rooms is always ignored by staff. Especially when I know the rooms I've requested are not being used.

Well located

Customer review rating 4.5/5

Rosalyn E. Couples - 01/01/2022 Confirmed reviews ALL

Great staff, especially barman, great curry

Super facilities

Customer review rating 4.5/5

Peter G. Couples - 01/01/2022 Confirmed reviews ALL

Fantastic to choose a breakfast, eg eggs royale. Preferable to helping yourself to the cooked breakfast aspect.

Was an ok stay

Customer review rating 2.0/5

Anonymous Families - 24/12/2021 Confirmed reviews ALL

Not really happy the Internet connection was terrible

Amazing stay fabulous staff

Customer review rating 5.0/5

Rayna A. Friends - 21/12/2021 Confirmed reviews ALL

Stayed over the weekend as l work for Accor ,hotel was a little far out to where we needed to be but a taxi ride was ok ,this hotel is amazing staff so friendly hotel was super clean I will definitely be staying again and will also recommend it to friends & family, Thanks to all the mercure staff have a lovely Christmas & all the best for 2022.

Location is ok

Customer review rating 3.5/5

B. Couples - 21/12/2021 Confirmed reviews ALL

Bedrooms are fine. Not having a telephone in the room makes it really uncomfortable for your guest. Food is poor. Waited 1.5 hours for lunch on the Saturday with no communication from the catering staff. Receptionist were both pleasant and helpful. There was no shower gel in bathroom.

Nice Room

Customer review rating 3.5/5

Helen Couples - 20/12/2021 Confirmed reviews ALL

one night stay following a football match at WBA, we had an evening meal in the restaurant and breakfast

Alright stay could do a lot better.

Customer review rating 3.0/5

Gabby Families - 13/12/2021 Confirmed reviews ALL

our room had a small bath and no shower, which was uncomfortable and not a pleasant experience as we’re both tall. Toiletries in the bathroom was for 1 person so had to ask multiple times for more shower products, also the room didn’t have an iron and ironing board. Ordered a drink at the bar and the lemons were mouldy and rotten so that already made me uneasy about breakfast, then at breakfast a fried egg had a hair strand on it which I returned, the kitchen staff didn’t apologise, she just gestured to me to throw it in a cup she was holding. At the pool, we were told the showers only had cold water because the boilers had broken, now it’s winter and considering the fact that at this time our room had no showers we had to go for breakfast after a swim without a shower at this rate we had to ask the receptionist (Mairita) to change our rooms to another one that had a shower, she made our stay better as she was so pleasant, friendly and willing to help. For a weekend stay at the highly reputable Mercure, I really wasn’t expecting a lot of issues and food hygiene concerns, the only thing that made our stay bearable was the receptionist who went above and beyond.

Poor Overall Experience - Bad Value

Customer review rating 0.5/5

Daniel P. Couples - 13/12/2021 Confirmed reviews ALL

The booking process was simple and efficient. There are limited photos online of the hotel. Upon arrival I was informed that checkout was 11am rather than 12noon on the booking. So in effect paying the same for less time!! This is a 4 star hotel. I do not understand why security are posted at the end of corridors 24/7 we found this very unsettling and led to an anxious night's sleep for my girlfriend. I have never felt unsafe in a hotel let alone a 4 star hotel. No reason was given for the added security. If the hotel is operating as a halfway house and this is the reason for security then why are these guests mixed with those paying £125 per night. I have paid less in the centre of London for a nicer hotel. Very disappointed. Cleanliness of communal spaces was poor. Ther room itself was adequate but the sink did not drain. The drinks from the bar were limited and poorly presented. It's telling the food quality of the venue when you have guests ordering mcdonald's and eating in the bar area. Overall I am extremely dissatisfied with my experience and am seeking compensation for my terrible stay.

Customer review rating 2.5/5

Ian Friends - 11/12/2021 Confirmed reviews ALL

rooms comfy good staff as expected from mecure. However. the state of the hotel corridors etc as a result of the refugees not giving a care was unacceptable. i really felt sorry for the cleaning staff. It was shocking

Nice hotel-But no kettle?

Customer review rating 4.0/5

John C. Couples - 07/12/2021 Confirmed reviews ALL

Have stayed at this hotel many times. Have always found the staff very helpful. Had no kettle in our room so had to go to reception to get one

Generally satisfactory

Customer review rating 3.0/5

Anonymous Solo - 06/12/2021 Confirmed reviews ALL

Was welcomed by friendly receptionist & had a comfortable clean room but shower was terrible. It leaked at shower head fitting point which reduced pressure and could not adjust angle of shower head so couldn't shower properly which was frustrating.

Money worth

Customer review rating 4.0/5

Kerri Couples - 29/11/2021 Confirmed reviews ALL

Comfortable beds, good customer service, good breakfast

Perfect zum WBA Match

Customer review rating 4.0/5

Manfred P. Friends - 29/11/2021 Confirmed reviews ALL

Very Close to the WBA Stadium, very friendly, Bar very Nixe, great breakfast, would come back

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