Mercure Birmingham West Hotel 4 stars

The room cleanliness was fine and bed comfortable. However, air conditioning was not working in the room. There was no hot water on the second morning of my stay resulting in a cold shave and shower, which is very poor. Reception notified. Also entrance at the hotel is surrounded by people smoking which is very off putting and unwelcoming. A designated smoking area should be away from the entrance.

Noisy without a great view

The room was lovely but woke up to my van being broken into on your private car park. Which now means I’m £5000 plus down on tools with no way of claiming back on insurance.

The man on reception was rude and the noise on our floor and outside the Hotel was horrendous. The following morning cleaners came into our room at 10.30am although check out wasn't until 12pm and the manager basically called myself & my partner liars as no one else had complained. We were spoken to and treated so badly that we will never stay here again.

Great location the cricket ground. Good food and good sized rooms.

3 thin pillows between 2 people. No water in room despite description when booking. Called reception 5 times and eventually got through to someone at 10pm who had a poor attitude 'well we don't put water in those rooms!' and 'I'll need to see if anyone can find you some' (when asked about an extra pillow. No further Comms until after midnight when woken by loud and sustained banging at door! Gave feedback to reception at check out and met with indifference. Emailed hotel with concerns and no response received.

It was a horrible experience with staff calling ek Jealous and blowing raspberry. Staff not wanting to be helpful.

I had booked a twin room. First room given was a twin room but did not have a shower, room 329, returned to reception and was then given another room with did have a shower but a king size bed, room 416. We are two men, not a couple

It was my second time staying overnight everything was fine your staff were very friendly and helpful

Poor customer service No convenience Felt very unwelcome Pool hours are silly Could not access safe box apparently they can’t clean it that’s why The management mr tibo was the rudest unprofessional manager and a shame to the face of mecure hotel Immature and zero communication skills Literally got kicked out on check out day the worst stay ever

An amazing stay, hotel reception staff amd all of the staff were extremely welcoming and friendly. We couldn’t have asked for more. Only thing that was slightly odd that this room didn’t have a shower in it only a bath. Not a compliant but we just found that a little strange as normally we would have both in the room when we have stayed at other locations of your hotel.

Customer service was atrocious from the manager at the check in to the staff around him . His name is Tibi so where do I start. No friendly smile no introduction. Checked in and the rooms had an odd smell not very spacious and no closing wardrobe no fridge . Safe is not available at this hotel due to restriction of covid because they won’t be able to clean a safe apparently. I went with 4 other families of mine so we had a total of 7 rooms each we had children requested interconnected room mr Tibo the manager of the hotel had decided to take it personally that one of my sisters family didn’t get a interconnected room and when she went to ask he was very unhelpful didn’t care and basically told her u didn’t book it in advance . My other sister got an interconnected room so we decided we will swap mr Tibo muttered to her ur jealous of your sister and blew raspberries out of his frustration . When asked why is he making such a personal insult his response was cuz I belive she’s jealous of her sister . He is a rude man who has no professionalism only the lord knows how he became a manager a poor representative to have at the Mecure Birmingham him alone would take this rating from a 3* to a 2* hotel . Rooms were not clean and only clean upon request which wasn’t informed at the desk . On check out day the cleaners came knocking at my door 2 times from 10am when am I Checking out it was sooo appalling I have never stayed at a hotel where I felt like I was being booted out . It was the worst stay I have ever experienced I trusted Accor and booked as I am an Accor member but this hotel needs to be taken off your listing . Also swimming times was inconvenient and going as a family it was difficult . The staff were rude and made u feel unwelcome. Almost like your a nuisances to them for coming as a big family and using the facility. Kept feeeling like we was being watched and not welcome at all . I paid a lot for this hotel but I am so regretful because it was not worth it . DONNOT BOOK AVOID THIS HOTEL AT ALL COST . Ruined my stay and left me feeling ashamed because I recommended this hotel to my family members .

I was very disappointed with the stay at your hotel. The hotel room did not have a shower (just a bath), even though when booking it has a shower advertised as per below text on the website. 'Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, 40" flat screen TV with Freeview and complimentary mineral water'. A shower in a hotel room is a fundamental necessity in 2021, and this is the first time I have ever experienced a hotel room without this basic amenity. It should be made clear when booking that the room does not have this (instead of advertising a shower in the room!). Most people would not be willing to stay in a room without a shower when spending nearly £100 for the room. Overall I think its extremely poor that you do not provide a shower in all your rooms - and actually advertise that you do. I also raised this issue at reception and was given a quite blunt and rude response by the man on reception. A very frustrating and negative experience.

It was a pleasant venue with very nice staff but the rooms are disappointing. Dirty shower, hair and dirt in the towels and the bathroom had a weird smell throughout the stay in one room. In the other room, none of the plug sockets worked and the TV wasn’t working.

No phones in the rooms. Reception forgets to give the whatsapp number, so we had to come down again to get it. Carpet not cleaned properly, feet felt itchy, so I had to wear my own socks (no slippers provided :(). Fabric sofa chair smelly, so left unused. I was locked out after breakfast 3 hours before checkout time. Had to listen to a lecture (though it is not my fault) for (not) keeping my keys beside phone or bank cards (which I know I didn't). But guess what, even the new keys don't work which were configured 2 minutes ago. So finally the reception had to come to the room and let me in with another set of cards. Phew! One buggy system that is. Air con wasn't working. When asked, I got a free suggestion to keep my windows open. But it is noisy...then comes a free advice, that this is the quietest side of the property. But noise is subjective, depending on where you live. Anyway! I was offered another room on a different floor where air con was allegedly working...but...we got two rooms booked near to each other so we want to either swap both or none...then comes the answer, we can't help...all we can do is to give a fan...Guess what...if air con wasn't working, why allocate a room...you could've as well shown rooms are full and we could've booked a different hotel...and avoid problems for both of us. So room ended up stuffy as I couldn't let the window open overnight...and a fan that was present was dusty...who knows what would happen if I let it run whole night with windows closed. One of the rooms had a common door with neighbouring room and we could hear crystal clear as if they were sitting by our side. And these neighbours decide to come in midnight and comfort themselves to have a smoke thus triggering the alarm...and whatever sleep we had gone out of the window. And reception next day morning behaves as if nothing has happened (an alarm triggered off for 30 seconds!!!). No apology nothing... Overall I would like to forget this as a bad dream...after all, we thought for one night how much can go wrong (at this price level). How wrong were we!!!!!