Mercure Birmingham West Hotel

Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 397 reviews

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Hotel extras

  • BT Sports in Bar Lounge - watch World Cup matches here

  • Pets Welcome

  • Just 20 miles away from Birmingham International Airport

  • Complimentary onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

ALLSAFE approved hotel

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  397 reviews

TripAdvisor Rating  4.0/5  106 reviews

Well priced

Customer review rating 3.5/5

Ben W. Couples - Confirmed reviews ALL

Overnight stay for my girlfriends birthday, nice hotel overall, our privilege room was nice although the bathroom needed a paint touch and black scrub in the bath and the basin tap only seemed to run hot, breakfast was lovely and all we needed except for no mushrooms, staff were friendly and helpful, on the whole a very nice stay.

Good location, friendly people and a great sleep.

TripAdvisor rating 4.0/5

aclem22 Solo travel - TripAdvisor review

Nice size bed and room for a single, the toilet was to close to the sink / door and so bit cramped…. Massive sink size so maybe change that up to solve the problem. Shower was cold for first 6-8 minutes and then finally warmed up(bit disappointing). All good in the room great sleep and comfortable and clean bed. Good size tv in the room as well.

Good food

Customer review rating 3.5/5

Rose Solo - Confirmed reviews ALL

Clean room. Good to be able to open window. Rain shower means you have to wash your hair. No hair dryer. Staff polite.

Dear Ruth, We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. Thank you for sharing your experience, and we hope to see you again soon. Sincerely, Rad / Front Office

Lovely place to stay

Customer review rating 5.0/5

Aft Business - Confirmed reviews ALL

Always a warm welcome from the team! Our engineers request to stay here when working away.

Dear A., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Rad / Front Office Team

Don't stay at this hotel if you would like hot water for a shower or bath!

TripAdvisor rating 2.0/5

pmwilson100 TripAdvisor review

The hotel was clean and well appointed but there was no hot water for a shower in the room. As I see by other reviews this is not an uncommon problem for the hotel. When I brought this to their attention they responded by asking me if I ran the shower for long enough. I asked if I could speak to some one but ws told there was no one available, I requested a call or email to address the issue but have not received any. All in all poor provision of service and poor follow up for a complaint.

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Other web-users rate our hotel

  • 216 reviews 8.9/10 Location
  • 802 reviews 6.1/10 Room
  • 668 reviews 8.1/10 Service
  • 33 reviews 3.8/10 WiFi
  • 399 reviews 6.2/10 Cleanliness
  • 225 reviews 6.9/10 Breakfast
  • 122 reviews 6.4/10 Wellness Area

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