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Mercure Birmingham West Hotel 4 stars

Customer review rating 3.8/5 159 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Birmingham West Hotel
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+ 12 Services

Hotel extras

  • We welcome all Guests & Familys

  • 24hr food and beverage available, along with a full dinner menu

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 15 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU west bromwich
united kingdom

Tel: +4401216099988

Fax: (+44)01216099937

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS :52.513438, -1.976012

Our accommodation(s)

Privilege room - 1 king size bed

  • Max. number of persons: 2
  • Area: From 18 / 194 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room - 1 double bed

  • Max. number of persons: 2

Standard Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Compact standard room - 1 small double bed

  • Max. number of persons: 2

Classic room - 2 single beds

  • Max. number of persons: 2

Standard Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room - 1 single bed

  • Max. number of persons: 1
  • Area: From 14 / 151 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room - 1 kingsize bed

  • Max. number of persons: 2

Standard room - 3 single bedsNon contractual photo

  • Max. number of persons: 3

Our restaurants and bars

HOTEL RESTAURANT

Type of cuisine: Regional

Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

LOUNGE BAR

Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 171

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

159 reviews

tripadvisor

TripAdvisor Rating 4.0/5

39 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Bad Luck Stay

Customer review rating 2.0/5

Dave Couples - 08/06/2021 Confirmed reviews ALL

Lovely looking hotel, I'd say recently updated and same for our room. However the aircon wasn't working in our room. We reported but only got a reply after we'd gone to bed and turned phones off. The room was so hot we had to open the window, only to find a group of rowdy Scots we're drinking in the patio area in front of the hotel. By 2:30am we'd had enough and found message on the phone saying we could swap rooms - too late. Finally the noise stopped and temperature started to drop but using the hotel as a stopover proved pointless, we'd have been better off driving through the night. Even the 'wake up' shower was fruitless, no water pressure so the rainfall shower was no more than a sprinkle. Breakfast also average, food was dry having been sat in warmers for too long. Looks are sometimes deceiving.

Dear DAVE B., Thank you for taking the time to tell us about your experience at the Mercure Birmingham West Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gerry Reception

Disappointed

Customer review rating 3.0/5

Sarah &. M. P. Families - 06/06/2021 Confirmed reviews ALL

We arrived to find we had to book a pool slot which we didn't know on arrival, only because I asked. I rang them and the guy was very friendly and booked us two slots as I had said I had chosen the hotel for its pool and jacuzzi. The jacuzzi wasn’t on as it said it was being cleaned not sure why it was being cleaned when the pool was open so that was disappointing as that’s what we were looking forward to after a day of shopping … In our first room the taps in the Bath didn’t work but they moved us very quickly just thought the taps should be checked regularly…the decoy does room the shower head was a lovely big one but with no real pressure which was a shame :( All the staff we came across we lovely and very friendly though

Good stay

Customer review rating 4.0/5

Zara Couples - 24/05/2021 Confirmed reviews ALL

The signal on the tv was appalling however friendly staff

Great stay.

Customer review rating 5.0/5

Paul Business - 19/05/2021 Confirmed reviews ALL

Average hotel but staff lovely, very welcoming and genuinely warm.

Well located

Customer review rating 4.5/5

Julie D. Couples - 09/05/2021 Confirmed reviews ALL

Staff very welcoming and helpful. Good standard food and accommodation

Great Hotel and well located

Customer review rating 5.0/5

Stephen P. Business - 23/04/2021 Confirmed reviews ALL

Even better than last time, love the make over, all smells clean and new, thanks

Dear Stephen P., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley

Well Located

Customer review rating 4.5/5

Jeff Business - 11/03/2021 Confirmed reviews ALL

Good service as usual in these strange times

Dear JEFFREY E., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hayley
Customer review rating 4.0/5

Anonymous Business - 27/02/2021 Confirmed reviews ALL

Work stay during Corona virus lockdown. Pleasant stay considering the circumstances. Staff polite and efficient, food was on offer from the restaurant, it worked well under the restrictions.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Birmingham West Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayne

Satisfactory

Customer review rating 3.5/5

J.q. Business - 19/01/2021 Confirmed reviews ALL

Satisfactory...Clean and nice.

Good stay, rooms are comfortably furnished and clean

Customer review rating 4.0/5

David C. Business - 09/01/2021 Confirmed reviews ALL

The staff are very polite & helpful, my only negative ,issue is the room temperature , its cold when arriving in the evening and hot during the night/A set of easy to follow instructions placed in the room would be helpful. Not manufacturers instructions but an easy step by step simple guide of how to set the controllers.

Very comfortable and well appointed room, excellent housekeeping.

Customer review rating 4.5/5

B. S. Couples - 30/12/2020 Confirmed reviews ALL

We stayed with you whilst giving support to a vulnerable relative and greatly appreciated being able to stay in these very challenging times. The larger room was very comfortable with nice touches like the Nespresso coffee machine. Grab & go breakfast was perfectly adequate. The room was warm and immaculately prepared. Thank you.

LONG STAY PLAN

Customer review rating 4.0/5

David C. Business - 29/11/2020 Confirmed reviews ALL

The staff are very polite and helpful, the downside is the lack of pressure in the showers and time for the temperature to be satisfactory. The rooms are very fresh , comfortable and tasteful. We are unable t sample the facilities in full due the the Pandemic , but hopefully we will in due course as I intend to be regular long term guest.

Customer review rating 4.5/5

Anonymous Business - 28/11/2020 Confirmed reviews ALL

All good .

wonderful place.

Customer review rating 5.0/5

Annette N. Families - 14/11/2020 Confirmed reviews ALL

the staff are extremly helpful and friendly.easily accessable.

my stay at mercure birmingham west hotel

TripAdvisor rating 5.0/5

mommyloveschloe1978 11/11/2020 TripAdvisor review

my stay,although it was short due to a family emergency ,was brilliant,and my stay was made more brilliant by the wonderful member of staff who was their from start to end,she was a great help,her name is Yvonne and she really did make my short lived experience worth every minute,Thank you.

Well located

Customer review rating 3.5/5

Jamie Business - 10/11/2020 Confirmed reviews ALL

Great friendly staff. Well located hotel. Food inside the hotel is a little expensive.

May not book again

Customer review rating 3.0/5

Liz T. Couples - 06/11/2020 Confirmed reviews ALL

Room 418. Intermittent hot / warm water, not enough for a shower let alone a bath. The bathroom layout was not well designed and you had to reach in past the shower door to turn on the shower. This means you get hit with a cold stream of water before you even start. No grab rail. There was a constant hum and vibration all night in the room. The bed was comfortable. Breakfast was Covid style due to lockdown and was pretty sparse. Hotel and room was clean and the staff pleasant and helpful. I rang reception about the hot water and they sent the chef to check it and it stayed hot for around 3 minutes after he left but at least they tried. Dink overpriced. £9-10 for 1 glass of wine or £30 a bottle that is £7.99 in the store. We usually stay in Premier Inn but thought this would be better but sadly it didn’t deliver.

Well located, comfortable rooms, pleasant surroundings.

Customer review rating 4.0/5

Gareth P. Business - 14/10/2020 Confirmed reviews ALL

Well appointed room and very friendly and helpfull staff.

Very pleasant stay

TripAdvisor rating 5.0/5

stephen772 02/09/2020 TripAdvisor review

I have to say for the location and the price this was a really pleasant stay for me. I was in Birmingham for the weekend and didn't want to sleep on a sofa for a second night. The staff were extremely polite and efficient. I will definitely stay here again. Well done guys. OH AND THE BREAKFAST WAS SUPERB

West Bromwich hotel.

TripAdvisor rating 4.0/5

martincE9494YO 06/02/2020 TripAdvisor review

Overall a very enjoyable stay... public areas and bedrooms have been refurbished to a high standard. Restaurant fine, breakfast excellent value for a cooked meal. Just needs the swimming pool and spa/gym to be completed and re-opened in order to offer the complete package.

Dear MartinE9494YO, Thank you for your review. We are glad that you enjoyed your stay and wuill let you know when the leisure club is back open after a much needed refurbishment.

Our most recent 20 reviews

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