ibis Styles Birmingham Hagley Road Hotel 3 stars

I didn't stay at the hotel as there was a power outage, I was transferred to your The Ibis in the city.

Only downside no cooked breakfast available - pastries, yoghurts, cereal

We were emailed to say there was a function on at the hotel so there would be no parking. My husband is disabled so we called to find out where we could park instead. The staff were absolutely no help. They just kept repeating that there was unlikely to be parking at the hotel. By the time they bothered to let us know about the function (we should have been told as soon as we booked!) it was too late to find another hotel nearby. Upon arriving at the hotel there were attendants in the car park and they directed us to a space. The receptionist informed us there was a function going on and that she was sure we wouldn’t be able to hear it from our room but offered us ear plugs and said the event would end at 11pm. We were not bothered by the noise at all. Unfortunately we were put in a room with an interconnecting door, it was locked but you could hear the entire conversations of the people in the other room. Also when the function finished the guests decided to play, chat and scream in the corridors. It is unlikely we would return unless we were assured no function was taking place and we were guaranteed not to have an interconnecting door.

Attended an engagement party and enjoyed your facilities so much that we’ve decided to have a long weekend once a month away from home with the view of staying at an ibis hotel!

Our room was very clean and tidy. The bed was very comfortable. Staff very friendly and helpful

I love Ibis hotels &, overall, this one did not disappoint: everything looked so bright, clean and new, and was so well arranged. I particularly liked thoughtful details such as the carpet underlay in the room, super comfy mattress, large flat screen TV, great room layout, tea & coffee making facility, lovely clean bathroom with powerful shower & plenty of hot water, and excellent multi-purpose face / body / hair wash, and also the welcome from the helpful receptionist who was on duty when I arrived (hugely appreciated after a long, cold journey). The extended continental breakfast was OK, with hard-boiled eggs, as well as cheese & ham. The coffee machine was OK but may be in need of cleaning or maintenance, as the froth on the flat white was pretty non-existent. The only reasons I'm not giving it a 10 is that it seems to be much farther out of the city centre than I'd understood from the info I'd read about it: the taxi fare from New Street station was over £12. This could have been due to the driver taking a longer route to try to avoid the traffic, or for other reasons. (And I should add that there are loads of buses on this very busy Hagley Road: £2.40 - no change given - got me back in time for my morning meeting in the centre, after about a 40-minute journey in the rush hour.) The morning receptionist was eating a chocolate bar whilst checking people out, which gave an unprofessional impression.

The hotel was convenient to access from the west, and was on a bus route to the city centre. The hotel itself was fine, although the bedroom was very warm and not particularly clean.

Nice breakfast Smelly bathroom. Thin walls/noisy. Nice touch with biscuits on the bed.

From check in to leaving, the whole stay was good. The room was clean and comfortable, breakfast choice good, and car parking useful. And all the staff were friendly and helpful.

It was terrible. Bed was hard. Walls were paper thin, Only catered for 1 person although it was a double room, No hot option for breakfast. Not worth the money

I had stayed before..was told breakfast until 11am which I thought was late but worked in room and went down 10.30 to find it ended at 10! bit of a duffer.. otherwise good value

good size of room, but water for shower was not hot enough and the was no telephone in the room for room service

Perfect for the night.

Rooms were comfortable but noisy

The reception staff we good. Services provided in the room was less than satisfactory. The sofa bed was bigger that the space provide for it and even moving it blocked access for movement and to the toilet. No cooked Breakfast. That was a disappointment also.