Stayed here for the 4th time during 20Twenty finals day at Edgbaston. Perfect location and friendly staff. Rooms have everything you need and were clean and tidy. Had to report to reception about the bathroom floor having lots of cracks in the tiles. Didn’t spoil my stay tho.

This was my third or fourth visit to the hotel and I think I can say I won’t be going back. The room was grubby and I found two items of dirty clothing left behind the curtains in my room, so much for intensive cleaning during COVID times! The road at the front is noisy 24/7 and I had people in the room next to me talking loudly with the TV on at 4am. The price of the room was very cheap at less than £60 which seems to have attracted certain clientele who are clearly not there on business. It is a poor reference for Accor hotels who seem to be letting their standards drop. I recently stayed at the Novotel in Wolverhampton where the room was much cleaner and comfortable but the restaurant area was awful and service very sketchy. Dissapointed!

Over and under the bed sheet was hair, and when we went there the kids bed wasnt ready. The pillow covers werent changed, we also made a complaint to the reception about this, when they took my number and they said the manger would contact me its been 4 weeks and they still havent.

We had a great stay in this hotel, staff were realy friendly, breakfast was more than we expected. We asked for a quiet room and that is what we got. Thank you would definately use again. Little touches meant alot.

Fantastic bunch of staff. Always going the extra mile to accommodate ones needs. Just needs air con in rooms as heat is unbearable The fans in rooms need upgrading to some that are more powerful The staff from cleaners to managers are great asset to the business

Good and quality service. Comfortable and quiet rooms.

bad customer service, rude concierge

Daniel the hotel manager is very helpful - difficult times for hotels and the staff manage the covid situation well with good humour - rooms are clean and functional - good beds and hot shower - good value

Having to stat in the room during lockdown it's a bit cramped for eating or working. Walks thin too and not much inn the walkable neighbourhood. Sure it's much better during normal times

as always good and very helpful staff

Excellent

First class.

Lovely night in the hotel, huge bed lovely crisp white bedding. Loved the big shower too will definitely book again thank you

I have stayed at many Accor group hotels over the years. I don't remember one where the sound insulation was so poor. My main comment is that was told when I arrived which room the breakfast service was in but not how it would be "served" and had to search for it.

1. There hot water in my room was not working. We had to be taken to different room just to have a shower and then brought back to our room.