ibis Styles Birmingham Hagley Road 3 stars

It was one of the finest stay though it was just short and precisely for an overnight. The staff and great. The room was exceptional, food and service were equally outstanding. Well done by the team IBIS STYLES

Absolutely disappointed and upset. My husband and myself stayed at this hotel alot during the start of our long distance relationship and decided to stay here for the night of our wedding reception in the UK (Married abroad) Sadly they cancelled a week before the event with no reason or explanation and are uncontactable. We keep trying to contact and email but no one is getting back to us. AVOID THIS HOTEL. Truly upset and devastated.

Hotel booking cancelled without any notice by email despite having booked months ago. Apparently the hotel has been closed for refurbishment, now left having to figure out how to get a refund. The way this has been handled has been very poor and would not give me any confidence that any other booking with this hotel group was secure even though confirmed.

On 14 June I checked-in online from a link sent in an email from IBIS. I arrived at the hotel on 15 June for my booked stay and the front door was locked with a sign appended to it saying "Hotel Closed". I went in through the back door and found various members of staff more shocked than I was as they turned up for work to find that they had lost their jobs. There were no systems available to check what was going on. When I checked my email I found an email notifying me that my stay (that I had already checked in for) had been cancelled. Yes, things happen, but at least provide better communication for customers.

CANCELLED MY BOOKING 72 HOURS BEFORE I WAS DUE TO STAY HERE. (Due to stay Tuesday 20th June 2023. Cancelled on me via email at 22.45pm Saturday 17th June 2023) Also stating the hotel had PERMANENTLY CLOSED AS OF Thursday 15th JUNE 2023! Absolutely disgusted by this, especially as I had booked to stay here due to its close proximity of the Birmingham MRI centre. This booking was NOT for pleasure. This booking was also not made to just stay nearby after having a (PRIVATELY PAID FOR AND NECESSARY May I add) MRI session but also to avoid my partner having to drive back for 4 hours after having already driven 4 hours to get there in the morning! Absolutely disgusting. NO EXPLANATION GIVEN. Told to contact booking.com ref a refund! I am now faced with having to find alternate accommodation at the last minute and having to spend even more money on doing so. I AM TAKING THIS FURTHER. ABSOLUTELY APPALLINGLY UNACCEPTABLE. I WANT MY MONEY BACK IMMEDIATELY.