ibis Styles Birmingham Hagley Road Hotel 3 stars

Excellent

First class.

Lovely night in the hotel, huge bed lovely crisp white bedding. Loved the big shower too will definitely book again thank you

I have stayed at many Accor group hotels over the years. I don't remember one where the sound insulation was so poor. My main comment is that was told when I arrived which room the breakfast service was in but not how it would be "served" and had to search for it.

1. There hot water in my room was not working. We had to be taken to different room just to have a shower and then brought back to our room.

Stayed for work and staff were lovely and helpful following all the covid guidelines. Rooms a bit shabby with chipped paint etc and paint work grubby. Was clean, but could use a deep clean.

Stayed 2 nights Great customer service despite current difficult circumstances Grab bag breakfast a good initiative Thanks

Nice staff, well located and easy to park. Pleasant room. Breakfast in a paper bag, due to covid, not the best ... cheap sweet things.

Good stay at the Ibis hotel Hagley road, fast check in the staff are a credit to the hotel, room is clean comfortable bed, I would stay again.

The staff were extremely helpful and pleasant. The standard of the continental breakfast was a disappointment.

My stay in ibis Styles was wonderful. Amazing staff, always ready to help. My first time staying here and the experience is great. What I read on the net while searching for an accommodation in Birmingham matches it in real life. The hotel is clean and never had any second thought. Is in indeed home away from home. Highly recommended.

I have booked and personally viewed adjoining rooms back in March as I was getting married in the church round the corner. The only reason why I booked with you was the location and having joining room so me and my bridesmaids can get ready without crossing corridors. Once I have arrived at the reception, young girl with black and grey ombré hair told me that I have two rooms but they aren’t joining rooms! I was livid I am not going to lie as you only get married once ! She wasn’t even sincerely sorry and kept saying there is nothing she can do but no apology was received. There was no manager on duty which was also shocking ! Once we finally got back after having dinner outside the hotel, we have decided that we don’t want to stay separately and opted for all of us to sleep in one room which by the way smelled of smoke - we used a lot of perfume trying to mask the smell as we didn’t want to breathe in cigarette smell or my wedding or bridesmaids dresses to smell and kept window open all night long! Then my bridesmaid wanted to wash her hair but water was boiling hot to the point she burnt herself. I have tried to adjust the temperature but got soaked instead! My other bridesmaids also tried and as we had no luck, they went to report it to the reception desk. One guy- I guess security/night porter arrived (he was helpful and laid back) and after several minutes he gave up as water was at the boiling point and told us to use the room across the hall to shower. Overall, nothing related to your hotel went right - from rooms, reservations, smell, shower and having incompetent staff. On top of everything, I told both girls at the reception that I am expecting a call from manager on Tuesday which once again failed.

A place that is welcoming and friendly the service was good. Having come to London the picture is very different in the Bath road one 112-114.. Not even some where to have drink of cold water ( without paying a fortune .

Stayed at this hotel for the whole of pandemic shutdown!! Although accustomed to working away from family & friends due to work commitments this stay could have proved a step too far !! I can only say that I feel I found a new family and friends!! Never to be forgotten For all the right reasons what a fantastic team !! Everyone I met in this hotel made me feel special and under the circumstances it was very much appreciated and as I say will never be forgotten. Can’t recommend enough!! Thank you 😊 all of you even party pooper !!( especially party pooper) thanks again !! Hope your all suitably looked after where ever life takes you !! Cheers !! Gin gin !!😂

All the staff were absolutely great, smiling, very helpful and very polite, I have stayed in this hotel many times and never had to complain about anything, working away from home alone is not ideal but a comfortable bed and friendly staff make it a lot more bearable. 10/10