Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 599 reviews

Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
Mercure Birmingham West Hotel - Image 3
Mercure Birmingham West Hotel - Image 4


ALLSAFE approved hotel

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  599 reviews

TripAdvisor Rating  4.5/5  296 reviews

Certificate of excellence 2023

Great hostess receptionist

TripAdvisor rating 5.0/5

Lorraine J TripAdvisor review

The receptionist Mairita was very welcoming on my journey for the first time. First class service I would recommend the hotel.😄 As it’s rare you come across great service within hotels as I believe what makes a great hotel is the service of the receptionist with a smile. Thank you Lorraine Visiting on business

Good as always

TripAdvisor rating 5.0/5

Joel E TripAdvisor review

Was excellent as always, Yvonne was brilliant and informative. Rooms are spacious and clean. Food is excellent and brilliant service. Parking was spacious. Staff are always friendly and welcoming. Looking forward to staying again soon

Poor and expensive breakfast food options

Customer review rating 2.5/5

J. Couples - Confirmed reviews ALL

The greeting and front of house staff were pleasant and dinner was nice. The mattress was very soft and actually quite uncomfortable the shower was also poor and in bad serviceable condition. Our main gripe was our experience at breakfast. Due to a health condition I have dietary requirements where I asked if they would be able to provide a simple omelette. The grumpy waiter went to check and said there was no option to order off the menu and it was set at £16 when I explained I couldn't eat 90% of what was on offer there was no option but to not have breakfast at that price. We felt it would not have been difficult to discount the meal due to my situation. Disappointing to say the least, especially as the same venue were capable catering to my requirements at dinner.

Excellent Stay

Customer review rating 4.5/5

Tony K. Solo - Confirmed reviews ALL

Overall excellent. Minor disappointment was I ordered a Brummie Burger in the bar at tea time that took nearly a hour to arrive and was a bit underwhelming. Appreciate you were busy because of the football but feel this is known and should be planned for. Aside from that an excellent stay!

Fantastic well located friendly staff made feel welcome

Customer review rating 5.0/5

Amy W. Couples - Confirmed reviews ALL

Was a pleasant hotel good food excellent facilities friendly staff clean and tidy room

In partnership with TripAdvisor

Other web-users rate our hotel

  • 305 reviews 8/10 Location
  • 949 reviews 6.5/10 Room
  • 811 reviews 8.6/10 Service
  • 34 reviews 5.8/10 WiFi
  • 472 reviews 6.2/10 Cleanliness
  • 316 reviews 7.5/10 Breakfast
  • 203 reviews 6.1/10 Value
  • 156 reviews 6.2/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in West Bromwich