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Mercure Birmingham West Hotel 4 stars

Customer review rating 3.7/5 222 reviews

ALLSAFE approved hotel

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Mercure Birmingham West Hotel
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+ 19 Services

Hotel extras

  • We welcome all Guests & Familys

  • 24hr food and beverage available, along with a full English Breakfast & Dinner menu.

  • Just 20 miles away from Birmingham International Airport

  • A free onsite carpark with space for up to 300 vehicles

  • Heated indoor swimming pool, fitness centre, including a jacuzzi, steam room and gym

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU west bromwich
united kingdom

Tel: +4401216099988

Fax: (+44)01216099937

Check-in from 15h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 32km / 20 miles

  • By car

    M5 JUNCTION 1 At 0km / 0 miles

  • By train

    HAWTHORNS At 1km / 1 miles

  • By train

    SANDWELL AND DUDLEY At 3km / 2 miles

GPS :52.513438, -1.976012

Hotel services


Our restaurant's welcoming atmosphere is the perfect place for all your culinary needs. Start your day off right with a breakfast buffet, offering a wide variety of hot and cold options or retire your day with our range of local and international dishes.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
  • No Meeting room
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 168 rooms
    • 3 rooms for people with reduced mobility
    • 15 family rooms
    • 15 connecting rooms
    • 168 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • Polish
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
Access to property
  • 300 Free Car Parking Spaces
    • On site
    • 300 parking spaces
    • Public
    • Parking opened 24/7
  • Swimming Pool
    • Covered
    • On site
  • Hotel Gym
    • On site
    • Jacuzzi/Whirlpool bath
    • Massage

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 171

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Birmingham West Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

222 reviews

TripAdvisor Rating 3.5/5

52 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great customer service.

Customer review rating 5.0/5

Darren Families - 12/10/2021 Confirmed reviews ALL

The staff at your hotel are really good, well done we will be back.

It was perfect

Customer review rating 5.0/5

Anonymous Couples - 11/10/2021 Confirmed reviews ALL

Very friendly ,very helpful and our waiter Sat night 9th Oct was amazing

very bad serves its not clean

Customer review rating 0.5/5

Nedal H. Business - 11/10/2021 Confirmed reviews ALL

i was amazed, its not in condition to be one star

Very clean friendly

Customer review rating 5.0/5

Sarah G. Couples - 11/10/2021 Confirmed reviews ALL

Staff very friendly hotel very clean. Food was amazing


Customer review rating 0.5/5

J. Couples - 05/10/2021 Confirmed reviews ALL

The price was ridiculously overrated. I had to pay £214 and there were kids running around outside our room 24/7. Also knocking on our door, the room had a funny smell also

Good stay

Customer review rating 4.5/5

Natasha Couples - 02/10/2021 Confirmed reviews ALL

Thank u was a lovely experience and thank u for making it special for my birthday with the birthday card and sweets that's was very thoughtful of u I don't kno her name but thank u so much. The spa facilities are brilliant aswell pool sauna steam and jacuzzi people are so friendly there and the privilege room was nice


Customer review rating 2.5/5

Anonymous Business - 02/10/2021 Confirmed reviews ALL

Trying to find the hotel entrance a nightmare. Reception friendly. Sandwiches overpriced and took too long. Organised meal in the evening better than expected

Well located. Good staff.

Customer review rating 4.0/5

Anonymous Solo - 01/10/2021 Confirmed reviews ALL

Acceptable. Room v basic, shower pressure a bit poor. Decent nights sleep.

The hotel was difficult to find.

Customer review rating 3.0/5

Nicola Friends - 28/09/2021 Confirmed reviews ALL

An ok stay but plenty of room for improvement. Room was clean and bed comfortable however bathroom a little tired - shower head small, chip in bath and sink took a long time to drain. room 311. The biggest problem was the key every time I returned to the room my key didn't work and I had to go back to reception for it to be reset. I ate in the hotel and had 2 breakfasts both at 7am unfortunately the cooked food was late coming out on Saturday 25th so I had to go without. On Friday night I ate in the bar area food good but service very slow. I was part of the fencing party and we had a sit down meal on the Saturday. The food was good but the ambience in the room lacking due to the very bright lights.

Customer review rating 3.0/5

Fiona Families - 26/09/2021 Confirmed reviews ALL

Not the best experience. Electrical issues with our room meant the plug sockets and tv were not working. Persistent issue with key cards not working. There were so many security guards it was unnerving rather than reassuring

Good stay

Customer review rating 4.0/5

Alex Solo - 26/09/2021 Confirmed reviews ALL

I was quite happy

Nice room, decent breakfast

Customer review rating 3.5/5

Ian D. Couples - 22/09/2021 Confirmed reviews ALL

Fairly good experience with a just an issue with room heating.

Awful . Disappointing.

Customer review rating 0.5/5

Nicky H. Business - 19/09/2021 Confirmed reviews ALL

From start to finish the experience was awful . I was charged £119.00 per night , to be welcomed by asylum seekers and children running round all the aisles . I think this is absolutely disgusting to think I have been charged that much . I would expect. Four star hotel for that much per night . I have to book this place as it's near to work, but will definitely look further afield now . I will never stay here again . Deeply disappointed.

Excellent customer service. Geraldine ensured we were made really welcome

Customer review rating 5.0/5

Mark Families - 17/09/2021 Confirmed reviews ALL

As always the hotel was excellent Staff helpful and friendly and the refurbishment added to a very enjoyable experience

dangerous location for thieves

Customer review rating 0.5/5

Robert M. Business - 15/09/2021 Confirmed reviews ALL

van content stolen worth over £ 3500.00 gang working the areas please do not stay here leaves a lot to be desired as staff feed back on incident lacking our staff stayed in their vehicles instead of the hotel and no refunds offered

Nice hotel but some serious issues

Customer review rating 2.0/5

Ian Business - 15/09/2021 Confirmed reviews ALL

Hotel was fine and restaurant food was good but service from Reception was poor to very unsatisfactory.

Football weekend

Customer review rating 4.0/5

Teresa Friends - 13/09/2021 Confirmed reviews ALL

Good value hotel with very friendly staff. Comfortable room. Excellent breakfast.

Near west brom ground nice will stay there again

Customer review rating 4.0/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

Staff friendly and helpful


Customer review rating 1.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

The room cleanliness was fine and bed comfortable. However, air conditioning was not working in the room. There was no hot water on the second morning of my stay resulting in a cold shave and shower, which is very poor. Reception notified. Also entrance at the hotel is surrounded by people smoking which is very off putting and unwelcoming. A designated smoking area should be away from the entrance.

Worst stay ever will never book this hotel again !!!AVOID AVOID

TripAdvisor rating 1.0/5

saz2409 02/09/2021 TripAdvisor review

Poor customer service No convenience Felt very unwelcome Pool hours are silly Could not access safe box apparently they can’t clean it that’s why The management mr tibo was the rudest unprofessional manager and a shame to the face of mecure hotel Immature and zero communication skills Literally got kicked out on check out day the worst stay ever

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