Mercure Birmingham West Hotel 4 stars

Thank u was a lovely experience and thank u for making it special for my birthday with the birthday card and sweets that's was very thoughtful of u I don't kno her name but thank u so much. The spa facilities are brilliant aswell pool sauna steam and jacuzzi people are so friendly there and the privilege room was nice

Trying to find the hotel entrance a nightmare. Reception friendly. Sandwiches overpriced and took too long. Organised meal in the evening better than expected

Acceptable. Room v basic, shower pressure a bit poor. Decent nights sleep.

An ok stay but plenty of room for improvement. Room was clean and bed comfortable however bathroom a little tired - shower head small, chip in bath and sink took a long time to drain. room 311. The biggest problem was the key every time I returned to the room my key didn't work and I had to go back to reception for it to be reset. I ate in the hotel and had 2 breakfasts both at 7am unfortunately the cooked food was late coming out on Saturday 25th so I had to go without. On Friday night I ate in the bar area food good but service very slow. I was part of the fencing party and we had a sit down meal on the Saturday. The food was good but the ambience in the room lacking due to the very bright lights.

Not the best experience. Electrical issues with our room meant the plug sockets and tv were not working. Persistent issue with key cards not working. There were so many security guards it was unnerving rather than reassuring

I was quite happy

Fairly good experience with a just an issue with room heating.

From start to finish the experience was awful . I was charged £119.00 per night , to be welcomed by asylum seekers and children running round all the aisles . I think this is absolutely disgusting to think I have been charged that much . I would expect. Four star hotel for that much per night . I have to book this place as it's near to work, but will definitely look further afield now . I will never stay here again . Deeply disappointed.

As always the hotel was excellent Staff helpful and friendly and the refurbishment added to a very enjoyable experience

van content stolen worth over £ 3500.00 gang working the areas please do not stay here leaves a lot to be desired as staff feed back on incident lacking our staff stayed in their vehicles instead of the hotel and no refunds offered

Hotel was fine and restaurant food was good but service from Reception was poor to very unsatisfactory.

Good value hotel with very friendly staff. Comfortable room. Excellent breakfast.

Staff friendly and helpful

The room cleanliness was fine and bed comfortable. However, air conditioning was not working in the room. There was no hot water on the second morning of my stay resulting in a cold shave and shower, which is very poor. Reception notified. Also entrance at the hotel is surrounded by people smoking which is very off putting and unwelcoming. A designated smoking area should be away from the entrance.

Poor customer service No convenience Felt very unwelcome Pool hours are silly Could not access safe box apparently they can’t clean it that’s why The management mr tibo was the rudest unprofessional manager and a shame to the face of mecure hotel Immature and zero communication skills Literally got kicked out on check out day the worst stay ever