Mercure Birmingham West Hotel 4 stars

Hotel fine but no request to scan NHS QR code and lots of people in hotel not wearing face coverings, which was a concern.

I was attending a workshop at the hotel, so stayed the previous evening - really helpful reception staff and good breakfast and excellent catering for the workshop too. Hotel is well situated for Sandwell Country Park too - I really enjoyed my brief stay.

Everything was great with the exception of the food quality at dinner. The pasta dish and pizza dishes were of a poor standard.

First time we stayed at Mercure. I tested the ground with initial booking for 2 days. I stayed 3 days more. The ambience was calm. The hotel was remarkably very clean. The beddings and towels were snow white.The staff were all nice but the outstanding in diligence and enthusiasm was Kelly at the Dining Hall (Breakfast 20th June 2021) . She was cheerful courteous and ever ready to help. Many thanks to her. The only thing that needs looking into with the restrictions of Housekeepers due to Covid is the removal of refuse bins from the rooms. May be a larger bin will be helpful if it is not practical to remove waste bins Daily. Thank you all. We will come again.

Lovely looking hotel, I'd say recently updated and same for our room. However the aircon wasn't working in our room. We reported but only got a reply after we'd gone to bed and turned phones off. The room was so hot we had to open the window, only to find a group of rowdy Scots we're drinking in the patio area in front of the hotel. By 2:30am we'd had enough and found message on the phone saying we could swap rooms - too late. Finally the noise stopped and temperature started to drop but using the hotel as a stopover proved pointless, we'd have been better off driving through the night. Even the 'wake up' shower was fruitless, no water pressure so the rainfall shower was no more than a sprinkle. Breakfast also average, food was dry having been sat in warmers for too long. Looks are sometimes deceiving.

We arrived to find we had to book a pool slot which we didn't know on arrival, only because I asked. I rang them and the guy was very friendly and booked us two slots as I had said I had chosen the hotel for its pool and jacuzzi. The jacuzzi wasn’t on as it said it was being cleaned not sure why it was being cleaned when the pool was open so that was disappointing as that’s what we were looking forward to after a day of shopping … In our first room the taps in the Bath didn’t work but they moved us very quickly just thought the taps should be checked regularly…the decoy does room the shower head was a lovely big one but with no real pressure which was a shame :( All the staff we came across we lovely and very friendly though

The signal on the tv was appalling however friendly staff

Average hotel but staff lovely, very welcoming and genuinely warm.

Staff very welcoming and helpful. Good standard food and accommodation

Even better than last time, love the make over, all smells clean and new, thanks

Good service as usual in these strange times

Work stay during Corona virus lockdown. Pleasant stay considering the circumstances. Staff polite and efficient, food was on offer from the restaurant, it worked well under the restrictions.

my stay,although it was short due to a family emergency ,was brilliant,and my stay was made more brilliant by the wonderful member of staff who was their from start to end,she was a great help,her name is Yvonne and she really did make my short lived experience worth every minute,Thank you.

I have to say for the location and the price this was a really pleasant stay for me. I was in Birmingham for the weekend and didn't want to sleep on a sofa for a second night. The staff were extremely polite and efficient. I will definitely stay here again. Well done guys. OH AND THE BREAKFAST WAS SUPERB

Overall a very enjoyable stay... public areas and bedrooms have been refurbished to a high standard. Restaurant fine, breakfast excellent value for a cooked meal. Just needs the swimming pool and spa/gym to be completed and re-opened in order to offer the complete package.