Mercure Birmingham West Hotel 4 stars

my stay,although it was short due to a family emergency ,was brilliant,and my stay was made more brilliant by the wonderful member of staff who was their from start to end,she was a great help,her name is Yvonne and she really did make my short lived experience worth every minute,Thank you.

Great friendly staff. Well located hotel. Food inside the hotel is a little expensive.

Room 418. Intermittent hot / warm water, not enough for a shower let alone a bath. The bathroom layout was not well designed and you had to reach in past the shower door to turn on the shower. This means you get hit with a cold stream of water before you even start. No grab rail. There was a constant hum and vibration all night in the room. The bed was comfortable. Breakfast was Covid style due to lockdown and was pretty sparse. Hotel and room was clean and the staff pleasant and helpful. I rang reception about the hot water and they sent the chef to check it and it stayed hot for around 3 minutes after he left but at least they tried. Dink overpriced. £9-10 for 1 glass of wine or £30 a bottle that is £7.99 in the store. We usually stay in Premier Inn but thought this would be better but sadly it didn’t deliver.

Well appointed room and very friendly and helpfull staff.

Regular guest at the hotel, always good to stay here. First time we had a meeting room. Worked well.

Very helpful staff at breakfast, quiet, clean

On arrival to be told the gym and pool was closed was annoying, I would have stayed elsewhere had i known this and it is not mentioned anywhere. The room was good, a bit tired but comfortable bed, 2 disposable cups on the fridge, one was empty but used for coffee, the other had, what use to be mik I think in it, day two, the cleaners left a dirty cloth on the table, not good at anytime but in Corona time, its actually appalling, I noticed most of the local area were ignoring the mask rules, no wonder the area is a high risk on the gov track and trace app. I was hosting the certsure fire alarm course for that week, the venue was good, social distancing not a problem, the staff great, especially the chef, the lunch was really good, nice variety and excellently packaged.

We stayed for one night in room 316, a twin Classic room. We had requested a single room and this was honoured. The refurbishment of the public areas is good, but our room had some problems. There was a flickering spotlight over the bath and the air conditioning didn't work. It came on for 30 seconds or so and then displayed an error message. These were not serious enough for us to change our room and we reported them on check out when the receptionist made a note for maintenance. The bedroom itself was fine for one night, and the beds very comfortable, but the design of the bathroom could do with a rethink as there were several problems. The shower is a detachable, hand held, one and it was a minor irritant that it kept swivelling to face the wall. The placement of the shower screen, however, just seemed plain daft. It was about half the length of the bath and was restricted to a total of 3 inches movement as it was blocked on one side by the wash basin and on the other by the handle on the side of the bath. This meant that not only was it not possible to reach the taps and the plug without standing in the bath, but also that there was only about 18 inches of space to get into the bath. I know the bathroom is small, but surely a better solution could be found? What made the stay was the friendliness and efficiency of the staff, who coped excellently with the COVID-19 restrictions. Dinner and breakfast were both served promptly and were well cooked, even though the arrabbiata sauce on my penne pasta brought tears to my eyes as it was so spicy. The hotel was very clean throughout, had extensive parking, and was ideally situated just off the M5.

Smooth check in and a great night's sleep couldn't ask for more beds amazing

Overall good experience staff were helpful and friendly

Well run hotel, good facilities, good location, pleasant staff. Would definitely stay again

I have to say for the location and the price this was a really pleasant stay for me. I was in Birmingham for the weekend and didn't want to sleep on a sofa for a second night. The staff were extremely polite and efficient. I will definitely stay here again. Well done guys. OH AND THE BREAKFAST WAS SUPERB

The hotel is perfectly clean etc but the staff were as friendly and helpful as any I've ever come accross. (And I've stayed in quite a few hotels over the years).

Good nights sleep and welcoming friendly staff. Unfortunately had to be moved room due to air con being broken upset at being placed there as staff were already aware of the problem! inconvenience to me as I had already unpacked and showered before realised it wasn't working & No phone in room due to COVID so had to go to reception from 4th Floor to report! Not so good

All good apart from the bill. My last 4 visits to the hotel have resulted in invoices being issues at higher rates than quoted on booking the rooms. It is being sorted out....hopefully.