Mercure Telford Centre Hotel 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 504 أراء

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Mercure Telford Centre Hotel - Image 1
Mercure Telford Centre Hotel - Image 2
Mercure Telford Centre Hotel - Image 3
Mercure Telford Centre Hotel - Image 4
Forge Gate, Telford Centre, TF3 4NA TELFORD, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

نظام تحديد المواقع العالمي (GPS):52.68128, -2.446585

الهاتف
فاكس +44 1952 217681

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  504 أراء

تقييم TripAdvisor  4.0/5  395 أراء

2024 شهادة تميّز

Swimming Pool closed :(

ملاحظة Tripadvisor 2.0/5

Robert w تقييم TripAdvisor المعتمد

Booked the hotel specifically as it had a swimming pool as many others didn't and to arrive only to be told not available due to an issue with the pool floor is very poor. My 11 year son was gutted and really disappointed. Its one thing a pool having a problem the day before or day of arrival I could accept that (as its unexpected and uncontrollable) but the pool has been out of action for several days and would have expected to be informed before I arrived that the amenities I believed would be available at the time of booking (and as advertised) are no longer available - I would have cancelled (or had the option to) as they could no longer provide the service they advertised. Instead they chose to keep quiet and take the money and spoil a 11year old couple of days break. Very poor. Even now you are still taking bookings for telford falselsy advertising a swimming pool amenity which you know won't be available until 4th September (as per your own sign in the hotel reception ! )

Dear RobertwQ3762PQ, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our description on websites were updated reflecting maintenance work surrounding the swimming pool. Our pool is set to reopen 5th September which our sign at the front desk shows also. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

Great Hotel and staff

ملاحظة Tripadvisor 5.0/5

Bomo1763 تقييم TripAdvisor المعتمد

Stayed here for business. The staff in the hotel bar, particularly Amy and Lu, were really friendly and attentive.The hotel rooms are well appointed and the beds are so comfortable. There is also a good amount of parking and close to all road networks. Amazing place and staff. Would recommend 👌

Dear Bomo1763, Thank you for taking the time to tell us about your experience here at The Mercure Telford Centre Hotel. We greatly value and appreciate your feedback and it will be my pleasure to share your kind compliments with our team. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Sincerely, Kyle Griffiths, General Manager

Not family friendly - bad communications, customer service, hospitality and courtesy

ملاحظة Tripadvisor 1.0/5

Rawad K تقييم TripAdvisor المعتمد

I booked 2 rooms for us as a family few weeks in advance, and I requested to have have them interconnected, adjacent to close to each other as the room is for the children to stay in, and to add a bed for child in each room. I requested this over a message when I made the booking as well as I followed by a phone call. I was assured that my request will be dealt with on the day, over email in reply as as over the phone. At the day we were checking in, I phoned up in the morning to check on the status, I found out that and informed only at the day of checking in, that the 2 rooms I booked were from different types, one is double and twins , A) they can't be close because are in the a different wing but in the same floor, B) Can't add additional bed in the twins room. When I requested to change the type of the room, for me doesn't matter to stick to one double and one twins, I requested the 2 to be the same type to be next to each other , be it 2 twins or 2 double, as it doesn't matter its more important be close to look after the children. But the response was the hotel is fully booked and this is not possible. When I arrive at the hotel , the lady at the reception after I explained the situation, repeated the some response , as the her colleague over the phone with the same attitude of how I didn't know the 2 rooms of the different types can't be next to each other. They didn't try or attempt to think or help. Met me all with absolute coldness, to take it or leave it I wasn't expecting this. Why the hotel didn't inform to attempt to contact when they found out they can't meet the request, or from the beginning since I made the stupid choice! and left it until I arrive. Why they didn't attempt to be creative and resolve this ! Just bad communications, bad customer service and hospitality!

Dear RK380, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

Melissa the receptionist is excellent with customer service

ملاحظة Tripadvisor 5.0/5

jessesaran71 تقييم TripAdvisor المعتمد

The welcome is fabulous by Melissa at Reception she is very helpful and has excellent customer service skills Very informative and thorough We are delighted to be staying int his hotel Friendly service with a smile always works after a long journey to get to hotel Melissa deserves to be recognised and she is an amazing friendly staff and has thoroughly helped us on arrival with a warm welcome and great customer service Thank you We definately recommend this hotel for facilities and customer service

Dearest jessesaran71, It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with Melissa. Your experience will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Sincerely, Kyle Griffiths, General Manager

VERY DISAPPOINTED

ملاحظة Tripadvisor 1.0/5

mikebecs Couples - تقييم TripAdvisor المعتمد

So disappointed in our stay at the weekend, arrived on Sunday afternoon allocated a room by pool area on the bottom floor, thick black mould behind the curtains, stains in the wall, asked to move rooms, moved us to an okish room but at least no mould to be breathing into our lungs through the nights stay, went to the pool area needs to be condemned health & safety would have a field day in there, huge carved out hole in the wall by the jacuzzi with an dodgy looking industrial fan half sticking out nearly tripping u up as you walk by it, the jacuzzi was way over chlorine in there PH would dissolve u in an hour sitting in it if stayed in, burnt both our eyes for hours after when back in our room, we put it too the gym attendant guy but didn’t look the least but bothered just shrugged his shoulders, breakfast was ok that’s about it, won’t be going back

Dear mikebecs, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

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جميع فنادقنا في Telford

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.