Pavilion Hotel Kuala Lumpur Managed By Banyan Tree bintang 5

Catatan Tripadvisor 4.6/5 1.212 ulasan

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170 Jalan Bukit Bintang, Kuala Lumpur, 55100 KUALA LUMPUR, Malaysia

Deskripsi

Keistimewaan hotel

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Akomodasi kami

Lokasi hotel

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.148601, 101.714946

Telepon
Fax +60 3-2117 2999

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Peringkat TripAdvisor  4.6/5  1.212 ulasan

Sertifikat keunggulan 2025

Exceptional service especially by Yus and Jeffrey from concierge team!

Catatan Tripadvisor 5.0/5

juliekarmilaroslan Ulasan TripAdvisor tersertifikasi

I will always stay at pavilion hotel whenever I am in KL for work and every visit here is just super amazing! Upon check in I was served by Shahmi at front desk. I will always request for a room that is close to the lift and when he was checking me in, he remembered who I am from my previous visits. He tried his best to accommodate to my request and it felt great to know he remembered me and preferences all from my previous visits! It made me feel welcomed and valued. But the star at pavilion hotel is definitely Jeffrey and Yus from concierge team. I had a shipment that was to be delivered to the hotel prior to my arrival but it got delayed. But these 2 did so many extra miles by following up endlessly with the courier for me and even stayed beyond their shift. Every time I arrive at the lobby, they will greet me well and even provide me with updates on my shipment when it’s not even their job to do so. I truly appreciate these 2 gents and I can never thank them enough! Yus and Jeffrey totally deserve an award for their exceptional service!

Dear juliekarmilaroslan, Thank you so much for taking the time to share your wonderful experience at Pavilion Hotel Kuala Lumpur. We are delighted to hear that our team, especially Yus and Jeffrey from the Concierge team, made such a positive impact on your stay. We will certainly pass on your kind words to them, they will be delighted to know their efforts were appreciated. We are also glad that Shahmi at the Front Desk was able to remember your preferences and accommodate your request for a room near the lift. Creating a personalised and welcoming experience for our returning guests is always our goal, and it’s rewarding to know we succeeded during your visit. We hope to continue providing you with exceptional service every time you stay with us. Thank you again for choosing to stay with us and we look forward to welcoming you back on your future trips to KL. Best regards, Rudy Oretti General Manager

The management takes pride in caring for guests by turning a negative into the biggest positive for us family.

Catatan Tripadvisor 5.0/5

Contarino711 Ulasan TripAdvisor tersertifikasi

We as a family been staying at Pavilion Hotel KL for many years and it’s always been our first choice of family staycation while traveling to KL from Australia. The most recent stay was definitely the highlight of our stay, where we’ve seen how much the management team actually take their times to make sure that we are happy with our stay. The overall customer service had been amazing with well kept rooms and housekeeping. The buffet breakfast offers wide variety of selections including super child friendly options. If you’re looking for the best and convenient access to Pavilion KL, you won’t find another hotel better than Pavilion Hotel KL. Finally a big thank you to Brian the Duty Manager for taking the extra efforts in ensuring the comfort and the feeling of being welcomed back as a loyal guest.

Dear Contarino711, Thank you so much for your incredible review and for your continued loyalty to Pavilion Hotel Kuala Lumpur. It is incredibly meaningful to us that your family consistently chooses to stay with us whenever you travel from Australia to KL. We are also delighted to hear that you enjoyed the well-kept rooms, attentive service, and our buffet breakfast selections, particularly the child-friendly options. Your recognition of our convenient connection to Pavilion Mall is also greatly appreciated. A special thank you for acknowledging Brian, our Assistant Front Office Manager. We will certainly share your compliments with him, he will be pleased to know his efforts made you feel welcomed and valued as a loyal guest. Thank you again for sharing your review, Contarino711, and we look forward to welcoming you and your family back for many more memorable stays in the years to come. Best regards, Rudy Oretti General Manager

Exception service smack in the middle of city

Catatan Tripadvisor 5.0/5

Happiness34175997709 Ulasan TripAdvisor tersertifikasi

As always, service rendered by the team at the lounge (Natasha, Jing Yee, Tevan and Sobri) was exceptional. They exuded high service excellence. Location was very very good, away from the traffic of Bukit Bintang, yet just a walking distance away from the bustle of the city. Will definitely return again.

Dear Happiness34175997709, Thank you very much for choosing Pavilion Hotel, during your recent stay in Kuala Lumpur. We are truly delighted to hear that the Club Lounge team, Natasha, Jing Yee, Tevan and Sobri, once again delivered exceptional service and exemplified high service excellence. Your kind recognition is really appreciated and will certainly be shared with them. We are also pleased that you enjoyed our convenient location, offering a peaceful retreat while still being within walking distance of the city’s vibrant attractions. Thank you for your wonderful review and for your continued support and we look forward to welcoming you back again very soon for another exceptional stay. Best regards, Rudy Oretti General Manager

A very disappointing high-tea at The Courtyard by Banyan Tree

Catatan Tripadvisor 1.0/5

Michelle A Ulasan TripAdvisor tersertifikasi

I took my mother for high tea at Courtyard by Banyan Tree, and it was by far the most disappointing culinary experience I’ve had — especially given the price point of RM98 per person. The savoury items were extremely underwhelming, with portions that were overly small and lacked substance. The roti jala was dry and unappealing, and the seafood curry noodle was particularly poor in both flavour and execution. Overall, the food felt rushed and careless, with little evidence of thought or effort from the kitchen. Coming from the Banyan Tree brand, this was extremely disappointing. A high tea should feel indulgent and well-crafted, not sparse and forgettable. Unfortunately, this experience did not reflect the standards one would expect from a hotel of this reputation. I would not recommend this high tea, and I sincerely hope the management takes this feedback seriously.

Lovely Stay

Catatan Tripadvisor 5.0/5

kohfam Ulasan TripAdvisor tersertifikasi

Location is great. Interior decor of the hotel is really classy with soothing color palette- there are plentiful of smart looking and comfortable sofas and tub seats everywhere. Compliments to all the crew- from front desk/reception to housekeeping and breakfast buffet crew (endearing and friendly roti canai and eggs stations chefs, thank you) to the club lounge staff, Teven and all others, are so professional and friendly and helpful. Thank you for the lovely stay!

Dear kohfam, Thank you very much for the review you shared on TripAdvisor, after your stay at Pavilion Hotel Kuala Lumpur. We are delighted to hear that you enjoyed our central location and the hotel’s interior design, and that the comfortable seating and soothing colour palette added to your stay. Your generous compliments to our entire team, from Front Desk and Housekeeping to the breakfast buffet, roti canai and egg stations, and our Club Lounge, are greatly appreciated. A special thank you as well for recognising Teven and the team for their professionalism and friendliness. We will be sure to share your kind words with everyone. It was our pleasure to have you with us kohfam, and we look forward to welcoming you back for another wonderful stay. Best regards, Rudy Oretti General Manager

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