Pullman Kuala Lumpur City Centre Hotel and Residences bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 4.033 ulasan

Jaminan Harga
Terbaik
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No 4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Deskripsi

Keistimewaan hotel

  • Layanan tamu yang ramah dan tanpa cela

  • Restoran khas untuk pelancong yang senang bertualang

  • Teras berlanskap yang indah

  • Terletak di Segitiga Emas dekat pusat perbelanjaan dan hiburan

  • Dekat ke butik mewah dan tempat wisata KL

Akomodasi kami

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Lokasi hotel

Pullman Kuala Lumpur City Centre Hotel and Residences

No 4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telepon
Fax +60 3-2170 8808

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  4.033 ulasan

Peringkat TripAdvisor  4.1/5  643 ulasan

Sertifikat keunggulan 2024

Disappointed

Catatan Tripadvisor 4.0/5

dophbd Ulasan TripAdvisor tersertifikasi

I am a Diamond member and for the 1st time since I am Diamond and before Platinum, I didn't have specific attention like plate of fruits, cake or chocolate (room 2423). The breakfast baguette wasn't fresh. They bringed a new one still frozen inside! Asking for the cleaning of the room is useless. 5 hours later I had to call the Housekeeping Department. 5:30pm, I had to call to receive the laundry gave the day before which was supposed to be delivered at noon ! Sedap Restaurant (international), 3 choice of red one and it took them 10 minutes to discover that in an Accor group hotel the French one wasn't available. A dinner without wine is sad. With such a poor choice, I understand why we are the only clients. It miss an involved General Manager.

Dear dophbd, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you encountered during your recent stay. Regarding the welcome amenities, our team was unable to deliver them on your arrival day as the Do Not Disturb (DND) sign was activated for your room. However, a fresh set was delivered the following day. We regret that this did not meet your expectations as a loyal Diamond member. We are also truly sorry for the issues you experienced with the breakfast baguette, the limited red wine selection at Sedap Restaurant, and the unavailability of the French wine, which should not happen in an Accor property. Your comments on this matter have been highlighted to our Food & Beverage team for immediate review and correction. Additionally, the delays in room cleaning and the late delivery of your laundry are far from the service standards we aim to provide. We understand how frustrating this must have been, and we apologise for the inconvenience caused by these inconsistencies. Please be assured that your feedback has been shared with all relevant departments for urgent improvement. We appreciate your loyalty as a Diamond member, and we hope to restore your confidence in us during your next stay. Kind regards, Devi.C Guest Experience

BEST DRINK THANK YOU

Catatan Tripadvisor 5.0/5

Getaway68179072427 Ulasan TripAdvisor tersertifikasi

Anjacy has shown top tier service with her bar-tendering skills. Her exclusive apple sour recipe is just so good. THANK YOU ANJACY

Dear Getaway68179072427, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the drink and that Anjaly impressed you with her top-tier bartending skills. She will be thrilled to know that her special apple sour recipe made such a great impression. Your appreciation truly motivates our team. We look forward to welcoming you back for more exceptional experiences at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Great hospitality

Catatan Tripadvisor 5.0/5

Shaoye Ulasan TripAdvisor tersertifikasi

Great hospitality and prompt service when requested. Special thanks to the attentive team (Teressa, Adam and other staff that I cannot remember, sorry) in club lounge, The food and beverage selection is extensive and the environment is cosy for relaxation.

Dear Shaoye, Thank you for your wonderful review. We are delighted to hear that you enjoyed our hospitality and experienced service from the heart throughout your stay. Your kind words for our Club Lounge team , especially Teressa, Adam, and the rest of the team are truly appreciated, and we will be sure to share your compliments with them. We are also pleased that you found the food and beverage selection to be impressive and the ambience of the Club Lounge to be cosy Thank you once again for choosing to stay with us. We look forward to welcoming you back for another comfortable and enjoyable visit. Kind regards, Devi.C Guest Experience

Nice stay

Catatan Tripadvisor 5.0/5

RendiR91 Ulasan TripAdvisor tersertifikasi

Satisfying. We had nice stay for 2 nights here. Good accessibility to activity spots and shopping malls. Will stay here again in the future. Good service by Mr Amerul.

Dear RendiR91, Thank you for sharing your wonderful feedback. We are delighted to hear that you had a satisfying stay with us and enjoyed the convenient location. It is also a pleasure to know that Mr. Amerul provided excellent service during your stay and we will be sure to share your kind words with him. We truly appreciate your intention to stay with us again and look forward to welcoming you back for another pleasant experience in the future. Kind regards, Devi.C Guest Experience

Catatan tamu Avis 1.5/5

Nur A. F. M. Keluarga - Ulasan terverifikasi ALL

Front desk muka masam tanpa ada senyuman..bila smpai sy kena turunkan beg sendiri dari kereta..harapkan hotel bersih dan selesa sahaja kemungkinan sy akan stay lagi..tp dari segi servis bad servis compare hotel lain yg sy pernah stay..

Dear Nur a. f. M., Thank you for sharing your feedback with us. Please accept our sincere apologies for the disappointing service you experienced upon arrival. We are very sorry that your bags were not assisted with at the entrance and that our front desk team did not provide the warm welcome you deserved. We would also like to share that the receptionist who attended to you was experiencing a bad toothache at that moment, which affected his ability to smile and engage as he normally would. Nevertheless, this should not have impacted your first impression, and we regret that it did. We truly appreciate your understanding, as well as your kind note that you may consider staying with us again. We assure you that your comments have been shared with our front office team, and we are committed to improving our service so that your next visit will be much more pleasant. Kind regards, Devi.C Guest Experience

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.835 ulasan 9.6/10 Lokasi
  • 3.319 ulasan 7.2/10 Kamar
  • 3.294 ulasan 7.8/10 Pelayanan
  • 121 ulasan 4.9/10 Internet
  • 1.346 ulasan 7.7/10 Sarapan
  • 1.301 ulasan 6.9/10 Kebersihan
  • 975 ulasan 6.6/10 Fasilitas

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.