Pullman Kuala Lumpur City Centre Hotel and Residences bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 4.486 ulasan

Jaminan Harga
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No 4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Deskripsi

Keistimewaan hotel

  • Layanan tamu yang ramah dan tanpa cela

  • Restoran khas untuk pelancong yang senang bertualang

  • Teras berlanskap yang indah

  • Terletak di Segitiga Emas dekat pusat perbelanjaan dan hiburan

  • Dekat ke butik mewah dan tempat wisata KL

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Lokasi hotel

Pullman Kuala Lumpur City Centre Hotel and Residences

No 4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telepon
Fax +60 3-2170 8808

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  4.486 ulasan

Peringkat TripAdvisor  4.1/5  578 ulasan

Sertifikat keunggulan 2024

High On Restrictions and Low on Service

Catatan Tripadvisor 3.0/5

VarzavandK1 Ulasan TripAdvisor tersertifikasi

While the room was clean and housekeeping services were good, with basic amenities provided, several significant negative aspects marred my stay at Pullman KLCC. Firstly, the front office staff were exceptionally rigid and unhelpful, frequently responding with a firm 'no' to all requests. This inflexibility was a constant source of frustration. Secondly, and most shockingly for a 5-star hotel, basic fresh fruit juices like orange or lime were chargeable during breakfast. This is a first in all my travels and truly surprising. Furthermore, my request for a complimentary room upgrade went unaddressed. Despite being told by a front office team member would follow up, no one ever reverted, even after multiple attempts to inquire. I was also disappointed that the restaurant manager refused a small complimentary glass of milk for my 2-year-old son. Finally, even a one-hour late check-out was denied, despite our late evening flight. Overall, this was an average hotel experience, marred by excessive restrictions and inflexible standards. The front office staff, in particular, needs to be more accommodating and proactive rather than maintaining such rigid policies. Unlike other Accor group properties, Pullman KLCC provided one of my worst hotel experiences. I would strongly advise against staying here, and will not recommend it to friends or relatives traveling to Kuala Lumpur

Service Satisfaction

Catatan Tripadvisor 5.0/5

Tefera Befekadu F Ulasan TripAdvisor tersertifikasi

The colour, lighting and arts of the spacious welcoming loby is the first pleasant experience I had at Pullman. Excited right from the reception by Mr. Ega that provided me with all relevant guest information and excellent customer care. Heartfelt appreciation to high integrity (well kept valuable items) and quality room service: Rm 1320 - special thanks to Mr. Sarawan.

Dear teferabefekaduf, Please allow me to first thank you for your compliments on our property and team and especially so for highlighting Mr Ega and Mr Sarawan.. We truly look forward to welcoming you back soon to Pullman KLCC Hotel & Residences for another amazing stay. Kind regards, Devi.C Guest Experience

Excellent location and service

Catatan Tripadvisor 5.0/5

FookOn Friends getaway - Ulasan TripAdvisor tersertifikasi

Walking distance to the popular Pavilion mall. Premier floor provided excellent service especially Mr Shy and Encik Asyraf and other lady staff

Dear FookOn, Please allow me to first thank you for your compliments on our property and team and especially so for highlighting Mr Shy and Mr Asyraf as well as the Club Lounge team.. We truly look forward to welcoming you back soon to Pullman KLCC Hotel & Residences for another amazing stay. Kind regards, Devi.C Guest Experience

Another fantabulous staycation.

Catatan Tripadvisor 5.0/5

CheongKamHoe Ulasan TripAdvisor tersertifikasi

Pullman kuala lumpur city centre never fails me. It has been almost a year since I last stayed at this hotel. Last week, my family and I returned to this hotel for a staycation. As an Accor Member, I received all status recognition with room upgrade, welcome amenities and lounge access as well as daily breakfast for 4. The lounge, as usual offers great breakfast. My favourite has to be the avocado on toast and paired it with a perfect barista coffee. Oh yes, how can i miss telling the world that the club lounge offers Illy coffee a premium beverage which has become a household name. However, there are more selections offered at Sedap restaurant. My heartfelt mention goes to Ms Theresa and Nina along with all their staff at the lounge who served us well. For those who dont have access to it, it is definitely worth paying the extra. The junction sells a variety of great pastries. I ordered a coffee and it came with delicious French snack, croquembouche. I asked if i could have more and the staff are more happy to give two extra. Mr Andy, Mous and Reza as well as Harris made my stay perfect. While there are some minor flaws which i think is not worth mentioning. I will not hesitate to return.

Dear CheongKamHoe, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The team are ecstatic to learn that they provided the best experience for you during your stay with us. Your kind words of praise of Ms Teressa, Ms Nina and the Club Lounge team as well as Mr Andy, Mr Mus, Mr Reza and Mr Harris are much appreciated. We are delighted that our French themed Junction impressed you. We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back to Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Not recommended at all

Catatan Tripadvisor 1.0/5

508eslamf Couples - Ulasan TripAdvisor tersertifikasi

We booked this hotel for our 6-night honeymoon, hoping to relax after a long trip and enjoy a location close to the city center. Unfortunately, our experience was disappointing from the start. Upon check-in, we were surprised to be asked for a deposit of 200 MYR per night, which had not been mentioned in the reservation details. After discussing this with the receptionist, she said she would make an exception and reduce it to 400 MYR for the whole week. Then another staff member, Nadia, stepped in and insisted it had to be 600 MYR or we’d only be given a room for one night. This inconsistency and the tone in which it was handled left us feeling frustrated—especially as we were on our honeymoon. To make matters worse, on the last night of our stay, we were woken up at 8:00 AM by loud construction on the same floor. I called reception, and while someone initially said they would speak to the workers, another staff member later called back to say there was nothing they could do. She mentioned that they couldn’t change our room (which I hadn’t even requested) and that the drilling and hammering would continue. The hotel itself and its location are good, but the poor service and lack of care from the staff seriously affected our stay and ruined a big part of our honeymoon. Unfortunately, I cannot recommend this hotel based on our experience.

Dear Eslam F, Thank you for your valuable feedback, and please accept our sincere apology for the inconvenience you experienced. Our manager on duty has already addressed the issue, and we truly appreciate you bringing it to our attention. We are committed to improving our services and ensuring a more pleasant experience for you for your future visits should you consider returning to Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.014 ulasan 9.6/10 Lokasi
  • 3.585 ulasan 7.2/10 Kamar
  • 3.467 ulasan 7.8/10 Pelayanan
  • 128 ulasan 4.8/10 Internet
  • 1.512 ulasan 7.8/10 Sarapan
  • 1.396 ulasan 7/10 Kebersihan
  • 1.062 ulasan 6.4/10 Fasilitas

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.