Pullman Kuala Lumpur City Centre Hotel and Residences bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 5.898 ulasan

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No 4 Jalan Conlay, 50450 KUALA LUMPUR, Malaysia

Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Layanan tamu yang ramah dan tanpa cela

  • Restoran khas untuk pelancong yang senang bertualang

  • Teras berlanskap yang indah

  • Terletak di Segitiga Emas dekat pusat perbelanjaan dan hiburan

  • Dekat ke butik mewah dan tempat wisata KL

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

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Lokasi hotel

Pullman Kuala Lumpur City Centre Hotel and Residences

No 4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Telepon
Fax +60 3-2170 8808

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  5.898 ulasan

Peringkat TripAdvisor  4.0/5  453 ulasan

Sertifikat keunggulan 2023

Nice hotel

Catatan Tripadvisor 5.0/5

Steve M Ulasan TripAdvisor tersertifikasi

A really nice hotel, excellent breakfast aand a good value restaurant where allergies are catered for. Our room was spacious yet strangely very little room for cases due to the layout of the furniture. The beds are very comfortable. Hotel location is good, there is a shopping mall very nearby but the road outside is very busy and difficult to cross but I hear this a way across from within the hotel although we did not look for it. There is a very nice swimming pool there.

Dear stevem866, Many thanks for taking the time to share your thoughts on TA. Your feedback is vital as it gives us an insight to our overall guest experience. We're delighted to hear that you found our hotel to be a really nice experience, and we appreciate your positive comments about our excellent breakfast and the value-focused Sedap Restaurant that caters to allergies. It's great to know that you enjoyed the spaciousness of your room and the comfort of our beds. We apologize if the layout of the furniture made it a bit challenging to find space for your cases; we'll certainly look into ways to improve this aspect for a more convenient stay. We're pleased that you appreciated our hotel's convenient location, with a shopping mall nearby. We understand the challenges posed by the busy road outside, and we're happy to inform you that there is a way to cross safely from within the next door hotel. We hope this information proves helpful for your future visits. Last but not least, we're thrilled that you had the chance to experience our very nice swimming pool. We always strive to provide our guests with a relaxing and enjoyable stay, and we're pleased to see that reflected in your feedback. Thank you once again for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience! Best Regards, Sophia Guest Experience Manager

Centrally Located, Overall Great but with a Room for Improvement

Catatan Tripadvisor 4.0/5

himmatgill21 Keluarga - Ulasan TripAdvisor tersertifikasi

Visited in November 2023, my stay at Pullman KLCC had its highs but also some lows. On the positive side, the hotel boasts a fantastic central location, and the staff's cheerful nature added a pleasant touch to the overall experience. However, several aspects left room for improvement. Firstly, no welcome drinks were provided upon arrival, a standard expectation for a 5-star hotel. In the 1-room apartment, while the overall setup was great, minor flaws were observed. The quilt had some spots on the first day. I had my quilt replaced. However there were irregularities in the material of the quilt which left certain sections flat. Also, the beds were a bit hard as compared to all other hotels Ive visited in various countries. Additionally, finding an empty shampoo bottle above the tub was disappointing. The breakfast buffet for apartments fell short in variety compared to regular room options, and there's room for improvement in increasing vegetarian choices. Inconsistency in offerings, like missing potato wedges on some days, was noted. The most significant letdown was the checkout experience. Despite requesting a 1:00 PM checkout, my entry cards were unexpectedly disabled which I found out while trying to enter the room around 12:45 PM. Repeated attempts to reactivate them were futile, causing a nearly 30-minute delay in checking out and ultimately reaching the airport. The biggest issue for me on this was a total lack of communication about informing us regarding the system's automatic deactivation of card when I had called up requesting for a late checkout. The communication would have saved us valuable time and prevented frustration. In conclusion, while Pullman KLCC has notable positives, addressing these service and communication issues would significantly enhance the guest experience.

Dear himmatgill21, Thank you for taking the time to provide us with detailed feedback about your recent stay here at Pullman KLCC. We appreciate your honest evaluation and are grateful for both your positive comments and constructive feedbacks. We're delighted to hear that our central location and the cheerful nature of our staff contributed positively to your overall experience. Your kind words are truly appreciated and motivate us to continue delivering excellent service. On the other hand, we would like to apologize for the issues you encountered in your room, including the quilt's condition, mattress comfort, and the oversight with the shampoo bottle. Your feedback is invaluable, and we will work diligently to rectify these concerns and maintain the high standards we aim for. Regarding the breakfast buffet, we acknowledge your observations about the variety of vegetarian choices and the inconsistency in offerings. Rest assured, we will review and enhance our breakfast options to better meet the diverse preferences of our guests. Secondly, it's disheartening to hear about the unexpected deactivation of your room key cards and the lack of communication about the system's automatic process. We understand the frustration this caused and have taken immediate steps to rectify the communication lapse and improve our procedures to avoid such incidents in the future. Your feedback is instrumental in our continuous efforts to enhance the guest experience, and we thank you for bringing these matters to our attention. We sincerely hope to have the opportunity to welcome you back in the future, providing you with an improved and seamless stay. Warm Regards, Sophia Guest Experience Manager

Location and superb service

Catatan Tripadvisor 5.0/5

Kate T Ulasan TripAdvisor tersertifikasi

The location of the hotel is great, just a short walk from shops, tourist attractions and subway. There is an overpass next door to Pavillon shopping mall and some 15 minutes walk around the park to Petronas towers. The service in the hotel is exceptional. We booked a room with access to the executive club and found it to be a good value for money. The room itself was spacious and clean. I like the dispenser with soap and body lotion and found the products inside to be of a good quality. We had to ask for mattress topup as the bed was quite hard. It has been provided in no time. We have been provided with bottled water twice a day. The lounge was peaceful and well styled. It offered range of food options depending on the time of the day. Breakfast offered plenty of different types of food and hot dishes from a la carte menu. The staff were just amazing. They even organised oat milk for me. We also ate majority of dinners in the hotel restaurant. It offered buffet options or a la carte menu. The food was great, service very attentive. We enjoyed our stay and are very grateful for the exceptional hospitality provided to us.

Dear Kate_T_K4, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The team at the Club Lounge are ecstatic to learn that they provided the best experience for you during your stay with us. We have however taken note of your feedback on the mattress. We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back to Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience

Impeccable Service

Catatan Tripadvisor 5.0/5

shafiqsenen Ulasan TripAdvisor tersertifikasi

This is my playground away from home in Kuala Lumpur. The standard is maintained, as is the quality of service and friendliness of staff. The food is generally good, the staff in the club lounge are great, feel totally pampered. All guests were treated equally and they took care of everyone. Kudos to Sophia the Club Manager she really manage the team well. Thank you Sue, Ida & Alvin from the club lounge and abang Wan from Sedap restaurant.

Dear shafiqsenen, We appreciate the outstanding review. We're so glad that you chose to stay at Pullman KLCC Hotel & Residences. It's wonderful to know that Ms Sophia and her Club Lounge team as well as Mr Wan from Sedap had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, so we're delighted to know that she went above and beyond in this regard. We can't wait to see you again soon so we can share another excellent experience with you soon. Kind regards, Devi.C Guest Experience

Happy with Pullman KLCC

Catatan Tripadvisor 5.0/5

FookOn Friends getaway - Ulasan TripAdvisor tersertifikasi

The location is great with Pavilion just opposite it. The staff are very helpful from check-in to check-out. Happy with the room and room service. Welcome fruits and cleaned again in the evening. Great Service!

Dear FookOn, It is certainly a great reward to read such praising feedback from a valued guest, and we hope for the opportunity to host you again in the near future to create more unforgettable Pullman KLCC moments.We truly appreciate your five star review of our property and we wish you safe and happy travels ahead. Kind regards, Devi.C Guest Experience

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 3.214 ulasan 9.6/10 Lokasi
  • 4.212 ulasan 7.3/10 Kamar
  • 4.023 ulasan 8/10 Pelayanan
  • 86 ulasan 5.2/10 Internet
  • 1.864 ulasan 7.8/10 Sarapan
  • 1.724 ulasan 7/10 Kebersihan

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