Dear Rifky R., Thank you for sharing your kind feedback following your stay at Pullman KLCC. We are delighted to know that you found our hotel comfortable and our team helpful throughout your visit. It is especially wonderful to hear that our Club Lounge colleagues made a positive impression through their warm, friendly and attentive service. Your appreciation is greatly valued, and we will certainly share your kind words with the Club Lounge team as encouragement for them to continue delivering thoughtful hospitality. We look forward to welcoming you back for another comfortable and satisfying stay in the heart of Kuala Lumpur. Kind regards, Devi.C Guest Experience

Dear Fillip H. L., Thank you for your kind feedback. We are delighted that you enjoyed our excellent location near Bukit Bintang and found your room clean and comfortable. We truly appreciate your positive comments and look forward to welcoming you back to Pullman KLCC for another pleasant stay. Kind regards, Devi.C Guest Experience

Dear A. Aandrianto, Thank you for your lovely feedback. We are delighted to know that you enjoyed your comfortable accommodation and appreciated our strategic location in the heart of Kuala Lumpur. It is wonderful to hear that you are looking forward to staying with us again. We truly appreciate your support and look forward to welcoming you back to Pullman KLCC Hotel & Residences for another memorable experience. Kind regards, Devi.C Guest Experience

Dear Sumihar L. S. S., Thank you for your kind feedback. We are delighted to know you had a very good stay and appreciated our central location. It’s great to hear that being in close proximity made your visit more convenient. We look forward to welcoming you back to Pullman KLCC Hotel & Residences again soon. Kind regards, Devi.C Guest Experience

Dear M. S. M.., Thank you for sharing your feedback with us. We regret to learn that your experience did not fully meet your expectations. We apologize for the room view and understand that it may not have been as pleasant as anticipated. We also sincerely apologize for the long wait during check-in and any inconvenience caused at the reception during your arrival. Your comments have been noted and will be shared with the relevant teams as we continuously work to improve our guest experience and service efficiency. We appreciate your feedback and hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future. Kind regards, Devi.C Guest Experience

Dear Muhammad A. P., Thank you for your feedback and for highlighting our convenient location. We sincerely apologize for the delay in the return of your RM400 deposit. Our Duty Manager has checked on this matter, and we would like to assure you that the refund is currently being processed. Kindly note that it may take approximately 14–21 business days to be completed, depending on banking procedures. If the refund exceeds this timeframe, we recommend contacting your local bank for further assistance. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a better experience. Kind regards, Devi.C Guest Experience

Dear Agus Soelisto, Thank you for your kind feedback. We are pleased to know that you enjoyed your stay and appreciated our convenient location near Pavilion. We are also glad to hear your positive comment about Suki at the Club Lounge, and we will be sure to share your compliments with the team. Your feedback is truly appreciated, and we look forward to welcoming you back again for another pleasant stay. Kind regards, Devi.C Guest Experience

Dear Muhammad D., Thank you for your kind feedback. We are delighted to hear that you had a very satisfactory stay and that you found our service to be truly great. Your encouraging words mean a lot to us and motivate our team to continue delivering exceptional experiences. We look forward to welcoming you back to Pullman KLCC for another enjoyable stay in the near future. Kind regards, Devi.C Gyest Experience

Dear Tommy P., Thank you for your feedback. We are glad to hear that you appreciated our team service and spacious rooms. Regarding the cleanliness issue, we sincerely apologize for the initial oversight. As soon as you informed us, our housekeeping team immediately cleared the matter. We also appreciate your comment about the elevator and will have our maintenance team look into it to ensure it is fully operational. We value your feedback and hope to welcome you back for a flawless and comfortable stay in the future. Kind fregards, Devi.C Guest Experience

Dear Mario C. H., Thank you for sharing your kind review with us. We are delighted to know that you enjoyed our strategic location in the heart of Kuala Lumpur. It’s also wonderful to hear that you found the room spacious and comfortable, and that the overall value met your expectations. Your satisfaction means a lot to us, and we truly appreciate you choosing to stay with Pullman Kuala Lumpur City Centre Hotel & Residences. We look forward to welcoming you back again for another pleasant stay in the near future. Kind regards, Devi.C Guest Experience

Daer Ahmad M. R. A., Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay, found our location convenient, and were satisfied with our service. We also appreciate your comments regarding breakfast. Your feedback about the variety has been noted, and we will review it to ensure a more fulfilling experience for our guests in the future. We look forward to welcoming you back soon for another enjoyable stay. Kind regards, Devi.C Guest Experience

Dear Muhammad L. a. A., Thank you for your kind feedback. We’re delighted to hear that you enjoyed our superb breakfast and found our team to be understanding and attentive. Your comments are truly appreciated and motivate our team to continue delivering a warm and enjoyable experience. We look forward to welcoming you back again soon. Kind regards, Devi.C Guest Experience

Dear S., Thank you very much for your wonderful feedback. We are delighted to hear that you continue to choose Pullman KLCC for your stays and that our strategic location and breakfast offerings meet your expectations. Your loyalty and kind words truly encourage our team to keep delivering excellent experiences for our guests. We look forward to welcoming you back on your next visit to KL. Kind regards, Devi.C Guest Experience

Dear Muhammad F. M., Thank you for taking the time to share your detailed feedback. We sincerely apologize that certain aspects of your stay did not meet your expectations. Your observations regarding the room facilities, amenities, and dining options have been carefully noted and will be shared with the relevant departments for immediate attention and improvement. We truly appreciate your suggestions, from enhancing the TV and air-conditioning, improving lighting and pillows, to expanding food variety and TV channels. Feedback like yours helps us identify areas for improvement so that we can provide a more comfortable and enjoyable experience for our guests. We hope to have the opportunity to welcome you back and deliver a stay that better reflects our standards. Kind bregards, Devi.C Guest Experience

Dear Regi R., Thank you for choosing to stay with us during your recent business trip and for taking the time to share your experience. We are delighted to hear that you found your stay comfortable and that our service met your expectations. It is also wonderful to know that our fitness center, room comfort, and strategic locationadded convenience to your visit. However, we appreciate you bringing to our attention the issue with the toilet flushing system. Please accept our apologies for the inconvenience caused. Your feedback has been shared with our Engineering team for immediate review and corrective action. We also note your comments regarding the breakfast selection, which will be shared with our culinary team as we continuously work to refine our offerings and cater to diverse preferences. Thank you once again for your valuable feedback and for recommending our hotel. We truly hope to welcome you back in the future and provide you with an even better experience. Kind regards, Devi.C Guest Experience

Dear Robin W., Thank you for sharing your feedback and for choosing to stay with us. We’re delighted to hear that you enjoyed our strategic location and had a pleasant stay. Regarding your enquiry, our spa is located within the hotel premises; however, it is operated by an independent service provider. As such, all spa treatments and services are chargeable for hotel guests. If you need any assistance with reservations or further information, please feel free to let us know. We look forward to welcoming you again soon. Kind regards, Devi.C Guest Experience

Dear Nur a. f. M., Thank you for sharing your feedback with us. Please accept our sincere apologies for the disappointing service you experienced upon arrival. We are very sorry that your bags were not assisted with at the entrance and that our front desk team did not provide the warm welcome you deserved. We would also like to share that the receptionist who attended to you was experiencing a bad toothache at that moment, which affected his ability to smile and engage as he normally would. Nevertheless, this should not have impacted your first impression, and we regret that it did. We truly appreciate your understanding, as well as your kind note that you may consider staying with us again. We assure you that your comments have been shared with our front office team, and we are committed to improving our service so that your next visit will be much more pleasant. Kind regards, Devi.C Guest Experience

Dear Nur F. F. S., Thank you for taking the time to share your feedback. We are glad to hear that you found the rooms comfortable, though we regret that certain aspects did not meet your expectations. Regarding the TV, we apologise that it did not offer the streaming options you were hoping for. We appreciate your suggestion and will review this with our team to explore potential improvements. We also noted your comment regarding wedding decorations. Please be informed that during your stay, no request for decorations was recorded in our system. Had we been made aware, our Guest Experience Team would have been delighted to arrange simple decorations to help celebrate your special occasion. We sincerely apologise for any miscommunication and for any instance where a team member’s service fell short of our usual standards. Your feedback has been shared with our staff to ensure continuous improvement. Kind regards, Devi.C Guest Experience

Dear Syed A. S. S. K., Thank you for your kind feedback. We are pleased to hear that you enjoyed our convenient location and comfortable accommodation. Regarding your request for complimentary items from the minibar, kindly note that these are chargeable; however, complimentary minibar items are available in higher category rooms such as our Club rooms and suites. We look forward to welcoming you back again soon. Kind regards, Devi.C Guest Experience