ibis Kuala Lumpur City Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.621 ulasan

Jaminan Harga
Terbaik
ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
ibis Kuala Lumpur City Centre - Image 3
ibis Kuala Lumpur City Centre - Image 4
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Deskripsi

Keistimewaan hotel

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

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Lokasi hotel

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telepon
Fax +60 3-2778 3300

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.621 ulasan

Peringkat TripAdvisor  3.7/5  540 ulasan

ALL Reward Points Deducted Twice – No Resolution

Catatan Tripadvisor 2.0/5

Escape11972014254 Ulasan TripAdvisor tersertifikasi

Stayed at ibis Kuala Lumpur City Centre and unfortunately faced a post-stay issue that remains unresolved. My ALL reward points were deducted twice for the same reservation (PWPSGWLH). Despite multiple follow-ups with the hotel and Accor Customer Care, I have only received acknowledgements, with no explanation or correction so far. This is disappointing, especially as an ALL Gold Member, and it reflects poorly on the after-stay customer support rather than the stay itself. Case reference: 22146209. I hope Accor resolves this promptly and reinstates the points.

Dear Guest, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you have experienced regarding your ALL Reward Points. We fully understand your disappointment, especially as an ALL Gold Member, and we regret that this post-stay issue has not yet been resolved to your satisfaction. Please be assured that the deduction of points twice for the same reservation is not the experience we aim to provide, and we appreciate you bringing this matter to our attention. Your case reference (22146209) has been noted, and we have followed up with the relevant team to ensure this matter is reviewed thoroughly and resolved as soon as possible. While ALL Reward Points are managed centrally by Accor, we remain committed to supporting the process and ensuring appropriate corrective action is taken. Thank you for your patience and continued loyalty to Accor. We truly value your membership and hope to restore your confidence in our after-stay support. Kind regards, Vivian Chu Hotel Manager

12 times In Malaysia but new experience with ibis

Catatan Tripadvisor 5.0/5

Krishen V Ulasan TripAdvisor tersertifikasi

12 time in Malaysia, it is one of the best hotel you will definitely happy to be , we used to go Novotel and Pullman which is outstanding . It is located in city near to Berjaya Times Square The room well maintained and staff is so friendly

Dear krishenv2025, Thank you very much for sharing your experience and for your kind words. We’re thrilled to hear that your stay at ibis Kuala Lumpur City Centre was enjoyable, and that you found our rooms well-maintained and our staff friendly. It’s wonderful to know that you appreciated our convenient location near Berjaya Times Square. We hope to welcome you back on your next visit to Malaysia and provide you with another memorable stay. Warm regards, Vivian Chu Hotel Manager

Catatan tamu Avis 5.0/5

Wan M. T. F. M. H. Bisnis - Ulasan terverifikasi ALL

Memilih untuk menginap di sini bukan senang kerana terdapat hotel2 lain yang berdekatan yang menyediakan perkhidmatan yang sama. Tapi saya memilih ibis kerana, lokasi yang baik, service yang bagus dan kemudahan yang parktikal.

Dear Mfd Staff, Thank you very much for your wonderful 10/10 review and for choosing to stay with us again this year. We are truly delighted to know that your return experience was a positive one and that you noticed improvements across our reception, restaurant, and room cleanliness. Your continued trust means a lot to us. We are especially grateful for your kind recognition of our team members. Masmira, our morning hostess, will be thrilled to know her warm smile made a difference to your stay. We also appreciate your mention of Zul for delivering great service during the overnight shift—your acknowledgment will certainly motivate the team. It’s great to hear that you enjoyed the dining experiences at Kampung Kitchen and Sky Lounge, and that our sustainability efforts and ALL membership recognition met your expectations. Thank you once again for your loyalty and for taking the time to share such detailed feedback. We look forward to welcoming you back for another memorable stay at ibis Kuala Lumpur City Centre. Warm regards, Vivian Chu Hotel Manager

Convenient and Peaceful

Catatan Tripadvisor 5.0/5

chamaracdj Ulasan TripAdvisor tersertifikasi

Very convenient and peaceful stay. Fast check-in. Then a very clean small room with a small bathroom with all the amenities. Breakfast had a good spread. Walking distance to Petronas Twin Towers and Convention Centre. Service at the bar at 31st floor was good. I stayed for five nights and the overall stay was perfect for my business trip.

Mr Chamaracdj, Thank you very much for taking the time to share your experience. We are thrilled to hear that you had a convenient and peaceful stay, and that our location, clean room, breakfast spread, and bar service at the 31st floor met your expectations. Your positive feedback means a lot to us, and we are delighted that your five-night stay was perfect for your business trip. We look forward to welcoming you back to ibis Kuala Lumpur City Centre in the near future. Warm regards, Vivian Chu Hotel Manager

Lost its appeal

Catatan Tripadvisor 3.0/5

traveggie Ulasan TripAdvisor tersertifikasi

We are Accor members, stayed here before a couple of years ago and liked it then, but this time it was a disappointment. We stayed here for 4 nights. We had booked a double room. The first room they gave us was under maintenance, so back to reception, the second room was a joining room. When we opened the joining door (we didn't realise what the door was) we saw a bed with 2 people in it. So we went back ro reception to refuse this room. The double rooms were overbooked, so we could either have that joining room or settle for a twin room. The (twin) room was ok, but the slamming of doors and people loudly talking in the hallway throughout the night kept us awake. Downstairs in the lobby it was always chaos. So many people from tour groups all the time. The little coffee shop in the lobby is quieter, looks nice but is vastly overpriced. Yes it's fairly close to klcc, but next time we will choose another (Accor) hotel.

Dear traveggie, Thank you for returning to ibis Kuala Lumpur City Centre and for taking the time to share your feedback. We sincerely apologise that your recent stay did not meet your expectations, particularly regarding the room allocation and noise disturbances. This is certainly not the seamless experience we aim to deliver, especially for our valued Accor Live Limitless members. We regret the inconvenience caused by the room changes and appreciate your understanding regarding the limited availability at the time. Your comments about the noise, lobby crowding, and café pricing have been shared with the relevant teams for review and improvement. We truly value your loyalty to Accor and hope you will consider giving us another opportunity to restore your confidence in our service during a future visit to Kuala Lumpur. Warm regards, Vivian Chu Hotel Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.689 ulasan 9.1/10 Lokasi
  • 2.626 ulasan 7.1/10 Kamar
  • 2.388 ulasan 7.5/10 Pelayanan
  • 76 ulasan 6.2/10 Internet
  • 1.280 ulasan 7.5/10 Kebersihan
  • 997 ulasan 7.4/10 Sarapan
  • 546 ulasan 8.4/10 Suasana
  • 82 ulasan 8.9/10 Minuman

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