ibis Kuala Lumpur City Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.735 ulasan

Jaminan Harga
Terbaik
ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
ibis Kuala Lumpur City Centre - Image 3
ibis Kuala Lumpur City Centre - Image 4
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Deskripsi

Keistimewaan hotel

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

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Lokasi hotel

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telepon
Fax +60 3-2778 3300

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.3/5  1.735 ulasan

Peringkat TripAdvisor  3.7/5  538 ulasan

Convenient and Peaceful

Catatan Tripadvisor 5.0/5

chamaracdj Ulasan TripAdvisor tersertifikasi

Very convenient and peaceful stay. Fast check-in. Then a very clean small room with a small bathroom with all the amenities. Breakfast had a good spread. Walking distance to Petronas Twin Towers and Convention Centre. Service at the bar at 31st floor was good. I stayed for five nights and the overall stay was perfect for my business trip.

Mr Chamaracdj, Thank you very much for taking the time to share your experience. We are thrilled to hear that you had a convenient and peaceful stay, and that our location, clean room, breakfast spread, and bar service at the 31st floor met your expectations. Your positive feedback means a lot to us, and we are delighted that your five-night stay was perfect for your business trip. We look forward to welcoming you back to ibis Kuala Lumpur City Centre in the near future. Warm regards, Vivian Chu Hotel Manager

Lost its appeal

Catatan Tripadvisor 3.0/5

traveggie Ulasan TripAdvisor tersertifikasi

We are Accor members, stayed here before a couple of years ago and liked it then, but this time it was a disappointment. We stayed here for 4 nights. We had booked a double room. The first room they gave us was under maintenance, so back to reception, the second room was a joining room. When we opened the joining door (we didn't realise what the door was) we saw a bed with 2 people in it. So we went back ro reception to refuse this room. The double rooms were overbooked, so we could either have that joining room or settle for a twin room. The (twin) room was ok, but the slamming of doors and people loudly talking in the hallway throughout the night kept us awake. Downstairs in the lobby it was always chaos. So many people from tour groups all the time. The little coffee shop in the lobby is quieter, looks nice but is vastly overpriced. Yes it's fairly close to klcc, but next time we will choose another (Accor) hotel.

Dear traveggie, Thank you for returning to ibis Kuala Lumpur City Centre and for taking the time to share your feedback. We sincerely apologise that your recent stay did not meet your expectations, particularly regarding the room allocation and noise disturbances. This is certainly not the seamless experience we aim to deliver, especially for our valued Accor Live Limitless members. We regret the inconvenience caused by the room changes and appreciate your understanding regarding the limited availability at the time. Your comments about the noise, lobby crowding, and café pricing have been shared with the relevant teams for review and improvement. We truly value your loyalty to Accor and hope you will consider giving us another opportunity to restore your confidence in our service during a future visit to Kuala Lumpur. Warm regards, Vivian Chu Hotel Manager

Lovely city views and great breakfast, though rooms are compact

Catatan Tripadvisor 4.0/5

Rakibur R Ulasan TripAdvisor tersertifikasi

I enjoyed my stay at ibis Kuala Lumpur. The window view was fantastic — especially at night when the city lights up. The breakfast buffet was impressive, with a good mix of local favorites and international dishes, all fresh and tasty. The rooms are a bit small but well-designed and comfortable enough for a short stay. Overall, a good value choice in the heart of the city.

Dear Mr Rakibur, Thank you for taking the time to share your wonderful experience at ibis Kuala Lumpur. We’re delighted to hear that you enjoyed the city views and found our breakfast buffet impressive with a good variety of dishes. We appreciate your kind words about our room design and comfort, despite the compact size. Your feedback means a lot to us, and we’re glad we could provide good value during your stay in the heart of the city. We look forward to welcoming you back on your next visit! Best regards, Vivian Chu Hotel Manager

Good location

Catatan Tripadvisor 1.0/5

BackPacker747240 Ulasan TripAdvisor tersertifikasi

The location and room are nice and convenient, I love it. However, there are some areas that need improvement The booking process was quite slow, it took almost 7 days to confirm a single reservation, and I had to follow up in order to get a confirmation. For my second booking, which I made directly through the hotel’s website, I tried to contact the property using the email address listed on the booking confirmation, but the message could not be delivered as the email address was not found. Please update the contact information for easier communication. The first impression upon arrival was fine, as I understand that Ibis operates more on a self-service concept. Unfortunately, the room was not soundproof, and noises from other rooms; chairs being dragged and doors closing loudly, were quite disturbing. Luckily, I had earplugs with me. The most disappointing part was finding an old white lady’s underwear at the corner of the room behind the curtain when I tried to open it to enjoy the city view. This raised concerns about the housekeeping SOP. I immediately informed the front desk and requested cleaning after 10:30 a.m. because I still getting ready to go out, but even after reminding them twice, the item remained there when I returned around 2 p.m. I had to call again for it to be removed. While I understand the housekeeping team has many rooms to manage and works hard, I hope the management takes this feedback seriously to ensure proper room checks and improve service efficiency in the future.

Dear Guest, Thank you for sharing your detailed feedback with us. We truly appreciate your kind words about our location and room convenience, as well as your constructive comments on areas where we can improve. Regarding the booking process and contact information, we apologize for the delays and any confusion caused. We are currently reviewing our system to ensure a smoother reservation experience and will update our contact details promptly to avoid any future communication issues. We are sorry to hear about the noise disturbances during your stay and understand how important a restful environment is. Your comments have been shared with our team as we continuously work on enhancing our guests’ comfort. Concerning the housekeeping issue, we sincerely apologize for the oversight and the inconvenience caused by the unattended item in your room. Upon investigation, we noted that our housekeeping team did come by but was turned away at the time you requested. We appreciate your understanding of their workload but agree that proper room checks and timely service are essential. We will reinforce our housekeeping procedures to prevent such incidents in the future. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a much-improved experience. Warm regards, Vivian Chu Hotel Manager

Fantastic hotel near Petronas Twin Tower at Kualalampur

Catatan Tripadvisor 4.0/5

bisthebas Ulasan TripAdvisor tersertifikasi

The hotel is conveniently located at the heart of the city. A mere 5 to 7 minutes walking distance( around 500m) from the Petronas Twin Tower and Suria KLCC mall. A big and busy hotel. The hotel has all the basic amenities that are needed for a comfortable stay. The rooms are nice and clean. Adequately spacious, too. We got a corner room on the 23rd floor, which gave us a peek of Twin Tower from the room itself. Bathrooms are also clean and comfortable. No bathtub, though. The swimming pool is on the top floor. Though the size is quite small but being an infinity pool gives a good all-around view of the city. The breakfast spread is really great with multiple options and adequate variety. Except for the front desk staff, all other hotel staff, including the waiters at the dining area, are very cordial, helpful, and courteous. As mentioned at the beginning, the neighborhood is quite posh, accessibility is nice, and you can get all the amenities you need, including good restaurants nearby. Really enjoyed our stay in the hotel for two days.

Dear Sir/Madam, Thank you for sharing such a detailed review of your stay at ibis Kuala Lumpur City Centre. We are delighted to hear that you enjoyed our convenient location, clean and comfortable rooms, and the beautiful views from your corner room on the 23rd floor. We’re also glad you appreciated our breakfast variety and the hospitality of our dining and other hotel staff. However, we regret that your experience at the front desk did not meet your expectations and will certainly address this with the team to improve future guest interactions. Your feedback is invaluable in helping us enhance our service, and we hope to welcome you back for another memorable stay in the future. Warm regards, Vivian Chu Hotel Manager

Dalam Kemitraan dengan TripAdvisor

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