Novotel Kuala Lumpur City Centre bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 3.392 ulasan

Jaminan Harga
Terbaik
Novotel Kuala Lumpur City Centre - Image 1
Novotel Kuala Lumpur City Centre - Image 2
Novotel Kuala Lumpur City Centre - Image 3
Novotel Kuala Lumpur City Centre - Image 4
2 Jalan Kia Peng, 50450 KUALA LUMPUR, Malaysia

Deskripsi

Keistimewaan hotel

  • 5 menit berjalan ke Pavilion Kuala Lumpur dan Kuala Lumpur Convention Centre via link bridge.

  • Ruang parkir khusus untuk kendaraan besar seperti MPV, SUV, dan 4WD tersedia di Basement 2.

  • Parkir tanpa tunai menggunakan Touch N Go, Visa, MasterCard, Amex, UnionPay, atau MyDebit.

  • Tarif parkir tetap 5 MYR per hari dengan akses tanpa batas khusus bagi tamu hotel.

  • Pajak Pariwisata MYR10 per kamar per malam berlaku untuk semua tamu asing, dibayar di hotel.

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Lokasi hotel

Novotel Kuala Lumpur City Centre

2 Jalan Kia Peng
50450 KUALA LUMPUR
Malaysia

GPS:3.151229, 101.71252

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Food Exchange

Nikmati Food Exchange @ Level 1, hidangan "Fusion" istimewa yang menggugah selera Anda. Beristirahat setelah seharian beraktivitas dan nikmati hidangan menu a la carte lezat menggugah selera.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  3.392 ulasan

Peringkat TripAdvisor  3.7/5  4.736 ulasan

Great location and value

Catatan Tripadvisor 5.0/5

Amanda E Ulasan TripAdvisor tersertifikasi

We stayed at the Novotel for 9 nights and enjoyed our stay. I had read quite a few negative reviews so wasn’t sure what to expect but we were very happy with the room, the service, the cleanliness, the facilities, the food and the location. We look forward to staying again soon.

Catatan tamu Avis 1.5/5

Rudi H. Bisnis - Ulasan terverifikasi ALL

Pelayanam kurang memuaskan..

Somewhat Happy Ending to a Comedy of Errors

Catatan Tripadvisor 2.0/5

Tommy K Ulasan TripAdvisor tersertifikasi

Stayed at the Novotel Kuala Lumpur City Centre for two nights as an ALL Plat. Poor overall experience, though the executive lounge on the first floor was a nice touch and offered some decent amenities (particularly premium sparkling and still water) Arrived at the Novotel at 12.30pm but room was not ready despite prior conveyance of arrival details. Quite pointless to proactively reach out to Plats to get arrival information only to reply that check-in is subject to availability and if the room can't be ready 1.5 hours ahead of regular check in. Might as well not reach out with a pre-arrival email at all. Faced significant issues with laundry not being returned on time which the property claimed was due to a missing deposit (despite no such specific instructions being provided). There were also issues around not being able to contact an operator via the in room phone, which represents not just a service but also a safety issue. The delayed laundry required a protracted discussion and follow-up for the hotel to resolve the matter satisfactorily. It was disappointing that the hotel's internal discussion with its GM allegedly determined that the hotel would not provide any service recovery. This was not very hospitable, particularly when the decision was made with false information. The hotel had also unilaterally charged the guest's credit card (even after being informed that the guest would like to speak with a management rep in the afternoon) after the false assumption that the guest departed (despite luggage being in the hotel's possession). Charging a credit card that is not on file is disingenuous when the hotel was relying on the argument of not having a credit card on file as justification for the laundry issue and lack of service recovery. The staff here are friendly and well intentioned but not hospitality minded. It would take fundamental mindset and culture change to turn this place around, apart from relying merely on its good location to drive business. At the Novotel's price point, there is absolutely no reason for prospective guests to stay here. Those looking for access to Pavilion can stay at the JW or Grand Millennium, while ALL Elites will be better off at the Pullman.

Premium breakfast experience at the Premier Lounge

Catatan Tripadvisor 5.0/5

CheongKamHoe Ulasan TripAdvisor tersertifikasi

I was being invited to have breakfast at the tastefully-decorated Premier Lounge by a friend recently. While The spread was somewhat small but it was adequate and yummy. Yet what stood out was that Novotel, a 4 star hotel could have easily surpass any r 5 star hotel lounges in the vicinity given the high quality of food and beverages served. While the bread section at the premier lounge was small but it offered Payson Bretton Butter, a premium French butter. That was a rarity at a 4 star. Moving on, the local fares like Nasi Lemak was so good. I particularly loved the aroma of the chilly paste which went so well with my coconut milk rice. In addition, premium sparkling and still water San Pelligrino and Aqua Panna were served throughout along with coffee and tea. Such beverages can only be seen at a 5 star property and mind you not all 5 star lounges may want to have that as they are costly drinks. To elevate my breakfast experience, the staff, both Asif and Rasid were superb. They wore genuine smiles and were more than happy to be at your beck and call. I think Novotel has definitely hired the best staff. I have stayed there at least twice and i still remembered how proactive and guest- orienting the GM, Ms Angelia Ku was. I wanted to actually meet her that very morning. However she was away. To the management and GM, tq for having me and I definitely will book another stay in the near future to enjoy such sumptuous breakfast again.

Dear Cheong Kam Hoe, Thank you sincerely for sharing such a thoughtful and generous review. It brings me great joy to know that your breakfast experience at our Premier Lounge was memorable, and that the quality of our offerings. From the local dishes to the premium beverages — exceeded your expectations. I am especially proud to hear your kind words about Asif and Rasid. They embody the service culture we strive for at Novotel Kuala Lumpur City Centre, and I will personally share your compliments with them. Your recognition of our efforts, including the leadership of our team, truly means a great deal. I am sorry to have missed the opportunity to meet you during your visit, but I hope to welcome you personally on your next stay. Thank you once again for your continued support, and we look forward to hosting you again soon for another delightful experience. Sincerely Angelia Ku General Manager

Good Service

Catatan Tripadvisor 5.0/5

Hon yan C Ulasan TripAdvisor tersertifikasi

I would like to compliment your team specially Soon, Mehedi and Mamun provide good service. The staff were attentive, polite and made the dining experience very pleasant. Food was good and will recommend to my friends. I also loved the atmosphere here. The service team made us feel so comfortable

Dear Hon yan C, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that Soon, Mehedi and Mamun made your dining experience enjoyable with their attentive and warm service. It’s great to know you enjoyed the food and atmosphere as well. Your kind words motivate us to keep delivering our best. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre soon. Sincerely Angelia Ku General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.752 ulasan 9.5/10 Lokasi
  • 2.296 ulasan 7.7/10 Kamar
  • 2.396 ulasan 8.5/10 Pelayanan
  • 51 ulasan 7.2/10 Internet
  • 1.184 ulasan 8.3/10 Kebersihan
  • 979 ulasan 5.7/10 Kenyamanan
  • 915 ulasan 6.9/10 Sarapan
  • 179 ulasan 5.5/10 Kolam

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Semua hotel kami di KUALA LUMPUR

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.