Dear Mr. H. Hendra, Thank you for sharing your excellent review following your stay at ibis Styles Kuala Lumpur Fraser Business Park. We are delighted to know that you had a wonderful experience with us and appreciated our strategic location, comfortable accommodation, cleanliness, and the service provided by our team. Your kind words and perfect rating are truly appreciated and serve as great encouragement for our colleagues. Thank you for your continued support as an ALL Accor Gold member and for recommending our hotel to fellow travelers. We are grateful for your trust and look forward to welcoming you back for another pleasant stay whenever your travels bring you to Kuala Lumpur. Warm regards, Guest Experience Team ibis Styles Kuala Lumpur Fraser Business Park

Dear Mr. F., Thank you for taking the time to share your feedback with us. We truly appreciate your comments and value your experience at ibis Styles Kuala Lumpur Fraser Business Park. We would like to clarify that all our guest room bathrooms are designed in line with the Ibis Styles brand concept, where the bathroom doors are intentionally designed without locks. This is part of the hotel’s standard design and safety consideration. We sincerely apologize if this was not clearly communicated and for the discomfort it caused, especially for your family. That said, we fully understand your concern regarding privacy, particularly when travelling with family members, and we regret that this affected your stay. Your feedback is very important to us and has been shared with our management team to help us improve how we communicate room features more clearly to our guests in the future. We also apologize that your calls to the reception were not answered promptly. This is not the level of service we strive to provide, and we are taking steps to improve our responsiveness. Thank you as well for your positive remarks regarding breakfast, cleanliness, and the overall service from our team. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back for a more comfortable experience in the future. Should you require any further assistance or wish to discuss this matter further, please do not hesitate to contact us directly. Kind regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Tan S. H., Thank you very much for your kind words and for sharing your experience with us. We’re delighted to hear that you enjoyed our convenient location with direct access to the Chan Sow Lin LRT station and found our team friendly and helpful. It’s great to know you also appreciated the variety of nearby dining options. We truly value your loyalty as a Gold member of the Accor ALL program and hope to continue providing you with excellent service on your future stays. Looking forward to welcoming you back soon! Best regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Ms. Ayliati, Thank you for taking the time to share your feedback regarding your recent stay with us at ibis Styles Kuala Lumpur Fraser Business Park. We truly appreciate your continued loyalty as a Platinum member of the ALL – Accor Live Limitless programme. We would like to extend our sincere apologies for the confusion and inconvenience caused by the tourism tax payment during check-out. Please rest assured that the tourism tax is a mandatory charge imposed by the Malaysian government, and we are required to collect it from all non-Malaysian guests. That said, we understand that the situation could have been handled more clearly and efficiently, and we regret any disruption it may have caused to your travel plans. Your feedback regarding the check-out process and overall stay has been shared with our team for review, and we will take appropriate measures to ensure better communication and guest support in the future. Thank you again for staying with us. We look forward to the opportunity of welcoming you back for a smoother and more enjoyable visit. Warm regards, Guest Experience Team Ibis Styles Kuala Lumpur Fraser Business Park

Dear Muhammad F., Thank you for your kind feedback! We're thrilled to hear you enjoyed your stay at the Ibis Styles Kuala Lumpur Fraser Business Park for the strategic location and the beautiful view from your room. We also appreciate your input regarding the breakfast menu, and we'll be sure to review and improve it to enhance our guests' experience. We hope to have the pleasure of welcoming you again soon Best regards, Keshav Front Office Manager Ibis Styles Kuala Lumpur Fraser Business Park