Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

TripAdvisor rating 4.5/5 1,020 reviews

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170 Jalan Bukit Bintang, Kuala Lumpur, 55100 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • Wireless Internet Connection

  • Floor to ceiling windows with city view

  • Direct connection to Pavilion Kuala Lumpur Mall

Our accommodation(s)

Hotel location

Pavilion Hotel Kuala Lumpur Managed By Banyan Tree

170 Jalan Bukit Bintang, Kuala Lumpur
55100 KUALA LUMPUR
Malaysia

GPS:3.148601, 101.714946

Telephone
Fax +60 3-2117 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  1,020 reviews

Certificate of excellence 2024

Excellent location, and friendly staff.

TripAdvisor rating 5.0/5

841tamimaa Families - TripAdvisor review

It was a good stay. Excellent location & the hotel staff and management are very friendly and accomodating. Mr Edward Echabaria has been very kind to us. The breakfast is amazing and so are the other facilities. Good for family and friends alike.

The Best Hotel in KL

TripAdvisor rating 5.0/5

Grace T TripAdvisor review

Pavillion Hotel fulfills your every needs and comfort…. world class hospitality, luxury room design, delicious hotel food,the amazing bar services and high cocktail standards served at Cove 55. Especially GIE, LEE SEE and KHAN at Cove 55 always takes good care of us during our stay and makes us feel like home. Such a treat after a hard day at work. Thank you to team Pavillion Hotel managed by Banyan Tree.

My first of potentially many stays was good. But could have been better.

TripAdvisor rating 3.0/5

Phee Ian Y TripAdvisor review

I first booked and registered as Banyan Tree member after hearing from my relatives, how great Pavillion Hotel was and how enjoyable my stay would be. So 22nd October 2024, I checked in at the lobby, it was a pleasant surprise as I was led to the Club Lounge for my check in , I was assigned room 13A16. Was loving the experience so far. That evening , i got to enjoy the evening cocktail session as a Clubroom guest, nice, i'd say, food presentation was so-so only in my opinion, the pasta dish served was rather bland, not savory (salty ) enough. Shrugged it off, since its 'free food' right. The cocktails and wines freely flowing in that 2 hours which i enjoyed a lot with the family . After a fun evening,I asked the Club lounge staff, on why prior to checking in, i was emailed a form which enabled me to choose the kind of fragrance i wanted and pillow etc. But, upon checking in I found no such aromatherapy perenaphilea in the room, she mentioned the turn down team would set it up , i went back, the only turn down was... NOPE, no aromatherapy set up with the lemongrass fragrance which i choose.Dismissing it as a genuine error which may have been overlooked, we turned in, I was light headed and ready to call it a night, the room, is comfortable and so enjoyable for me to rest after a fun day. Until at 3.30am, I was rudely awoken by the ringing of the in-room phone!!! Not too sure what happened here, but I answered and there was no one on the line, For record purposes my room number is 13A16, and only by looking at the hotel phone with my BLOODSHOT eyes, I realized the display stated my extension (room) was 1415. So my question is...wrong phone line (port)? that's why I received a rude awakening?And yes, i am pretty sure, 13A15 checked in about that time( yes...3.30am in the morning), because I heard sounds from next door and the sound of the door opening and closing. Woke up the next morning , headed to the courtyard for breakfast. The buffet breakfast was not that wow as well. I am sorry, but just being honest here, the carrot cake was HARD,roti Canai was rather luke warm and chewy and last but not least, the miso soup seemed to be watered down..?The other offerings were palatable.I went to the Club lounge to check out at about 12.30pm, they did ask if I had left anything, which i at that time said, NO. It was later when I went down to have lunch, and whilst ordering, I recalled, leaving my fruits , vegetable juice and Cheese in the mini bar. at 12.50pm thereabout, I rushed back to the reception (lobby) and apologized that I may have overlooked and left some things in the minibar, which the gentleman, Adam promptly made a phone call to check/do the needful. I waited about 10 minutes, Yes, he was busy checking in some guests, it was ok. He reverted about 1.00pm and told me they found my items and would be sending the things down. I waited till 1.15pm, patience wearing thin, handed him an empty paper bag and told him , I would have my lunch first, and return for my things as it is too long await, in a rather flustered condition, he shot back, "Sorry but we are busy (checking in guests). I walked away rather unhappy.Mr Rudy Oretti, I have a question, Is it because I have checked out, I no longer matter? Checking in guests are important, But dont forget, the ones who checked out still deserves to be 'served well' after all, your potential RETURN guests are those have checked out, so the experience still matters, does it not? Here is what I think happened, YES, the Housekeeping staffs were busy cleaning rooms at the time, reception was busy checking in/out guests, I totally get it, BUT.... in this situation, instead of letting me wait, could reception have offered to give me a room card to go up to 13A16 and get my things from the mini bar myself? Could the reception staff have made an effort, to check with the duty manager if ANY OTHER STAFF could have helped to pass my things back to me? maintenance staff or the bellmen maybe? Or the duty manager his or herself could have helped me?The 25 mins wait was too long. Was going to round up the rest of my gang for a staycay at Pavillion KL, but I may need to think long and hard if I want to put them through what i went through.Again, I am writing all this for your consideration to further improve for the benefit of all you guests.

Great buffet!

TripAdvisor rating 5.0/5

Sunshine46599198464 TripAdvisor review

The breakfast and lunch buffet offer an incredible variety, from authentic Malaysian dishes to delicious Western options. The food is fantastic, and the service is equally impressive – warm, friendly, and incredibly hospitable. A special shout-out to their hummus, which was a delightful surprise! Highly recommend for a great dining experience.✨

SHORT BUT SWEET

TripAdvisor rating 5.0/5

Inspire740306 TripAdvisor review

From the moment we arrived, staff were very friendly, efficient , helpful, smiling and well spoken. The room and the bathroom are both spacious and tastefully decorated. Special shout out to Kenny fr the reservation dept as when i mentioned that i am checking in on my hubby's bday, the room had balloons & a bday streamer, loved the chocolate cake slice waiting for us too. We ordered room service for a late dinner and all the dishes we ordered were fantastic - non veg and veg nasi goreng, fish & chips & salmon!!! As for the buffet breakfast, i am very grateful for the lamb sausages as I am allergic to chicken🙂 Although brief, our stay was very memorable and I am looking forward to coming back with my kids.

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.