Mercure St Helens

I got a £100 parking fine for staying in the hotel carpark! The Hotel are not interested and says it is nothing to do with them despite me having put my car details into their computer. Terrible.....

My first weekend visiting where my boyfriend lives and we chose to stay here for a lovely night away, it was a gorgeous hotel, very aesthetic with some lovely views! It was super clean and had everything we needed in the room. We had the best weekend and having somewhere so nice, quiet, calming and somewhat luxury to go back to after a busy day was the best thing! Slept like a log in the incredibly comfy bed and was just an all round great experience! Would definitely recommend to friends and family🙂

Spent a month here due to my flat having a major flood. Firstly the hotel is centrally located with easy driving access and close to train & bus station which are only a brief walk away. The room I had was really nice and spacious and clean on the third floor. I never met a rude member of staff they were all brilliant friendly and helpful, Victoria and the bar / restaurant staff were Amazing and I practically worked my way through the entire menu during my stay. The bar staff were always chatty and friendly really approachable and despite seeing them have to deal with some rude people they were never flustered and kept their composure. The food portions were big especially the pasta and they have a specials menu which, I have had everything on and not once had a bad meal. The reception staff were all brilliant and readily available to help sort any issues and mine was only my key card stopping working (didn't realize it shouldn't go next to magnet on wallet etc it affects the strip) reception sorted it in seconds with zero problem. The manager was very approachable and friendly and it clearly is reflected in his team based on my experience The breakfast is a great selection so caters for all from continental breakfast to full cooked breakfast and yoghurts and fruit etc. on busy days the hot food is self service and on quiet days the staff take your order and its produced by the kitchen very quickly. I loved the coffee machine and would happily have brought it home it makes a really nice bean to cup coffee. There are leisure facilities for you to use and all the information regarding facilities is readily available and reception also let you know if you ask. I was at the hotel out of necessity due to the flood making my home uninhabitable and probably would never have considered booking in with me living so close however I would certainly recommend the hotel. I will certainly visit the bar again now that I am home because the staff are so welcoming and friendly. My experience of the hotel and all the staff I encountered was totally positive and the hotels facilities are great. I would happily stay again and I will certainly recommend the hotel if people are looking for somewhere to stay in St Helens.

Great service and room was clean and tidy. Would be nice to have more options for channels on the tv. Breakfast was lovely and spoilt for choice. The parking is managed by a separate company and although it was FREE you need to remember to register the vehicle within 20 minutes of arrival or you will get a penalty! Food for dinner was good but need more vegetarian options. All in all very happy and well done guys

Went out for a night out with my friends to there disco night we had there three course meal wasn’t the best to be honest the soup had no taste the potatoes was either burnt or anaemia some plates had items missing the drinks are very expensive the service from the staff was fantastic all pleasant apart from a lady who I believe to be the duty manager she was rude apbrut and not very polite but the servers who was all dressed in black was lovely and very good at there job and the room itself was very clean