Mercure St Helens

Classificação clientes Avis (Classificação ALL) 4.2/5 784 comentários

Mercure St Helens - Image 1
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Extras do hotel

  • An ALLSAFE Clifton certified hotel

  • Wedding facilities capable of accommodating 250 guests

  • 3 fully-equipped meeting rooms for up to 200+ guests

  • On-site restaurant & bar with BT Sports

  • On-site lesuire facilities available for all guests

Nossas acomodações

Localização do hotel

Mercure St Helens

Linkway West, St Helens, Merseyside
United Kingdom

GPS:53.44994, -2.73679

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos


Light, bright and colourful, 92 Restaurant is an ideal setting for anyone who appreciates good food and a warm welcome. As a family friendly hotel, our restaurant offers a wide range of fresh meals to suit even the fussiest of eaters.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  784 comentários

Classificação no TripAdvisor  3.5/5  142 comentários

Blamed for their error

Classificação TripAdvisor 1.0/5

Llmllb Avaliação certificada TripAdvisor

First of all I booked the gym. I asked what time the last entry was and told it was 5pm. I happily took this. On arrival I was told that it closed at 5.30. That information would have been much more helpful at the time of booking. I ordered room service for dinner. After waiting nearly an hour I rang to see where it was. I was told that someone had been up twice and the lady in the room had sent them away. I told them they must have delivered to the wrong room as I had not answered the door. The lady told me she could prove it as she had cctv. This was never forthcoming. I asked her to describe who had answered the door and she said she didn't need to describe them as it was me! When pushed the description was not even close to how I look. She refused to deliver the food as they were too busy and I had missed opportunity. I spoke to the manager to make a complaint. He took the same stance as the lady in the restaurant, that two attempts to deliver had been made. No apology, no consideration that they might have made a mistake. I persuaded them to deliver and to make sure, I met them at the lift. I felt completely dismissed by the manager. He walked me down the corridor, reading out the room numbers as he went and seemed quite surprised when he got to my room. I asked where they had delivered to. He told me not to worry that I had my dinner now and I should just let it go. I asked was the delivery fee included and it was. At that point I was so cross I said I had expected ilthe cost to be waived, given the problems I had. He said no and that he would take the food away. At this point I didn't care. In the end I did have the meal and wasn't charged. To be clear I gave the correct room number, there was no error on my part. However, there was no apology. I was gaslighted and dismissed. There was no ownership or accountability in terms of the error that had been made. Things go wrong and had this been dealt with in a professional and couteous manner this review would have been very different. I was a regular visitor to this hotel, this will be my last stay. There are other options nearby.

A very good experience at St. Helens

Classificação TripAdvisor 5.0/5

Alexandros P Avaliação certificada TripAdvisor

Having read some of the comments below I reluctantly booked a room at this Mercure for the weekend not knowing what to expect. However, I was pleasantly surprised as everything went well and we had a very good experience overall. The pre-arrival communication with the reception was swift and polite. The hotel is located in a commercial area of St. Helen's close to restaurants and shopping centres and restaurants. Parking in front of the hotel was straightforward. You need to register your car in a special tablet by the entrance (as well as in check-in). The check-in process was quick and the front desk agent gave us all the information we needed about the hotel and the fitness club. The room was specious and clean and just as we requested. Everything was functional, lighting, hot water in the shower, TV. There was also an ironing board available. The breakfast the next day was fine and reasonably priced with a continental buffet available and then ordering eggs and stuff as you like. The service was professional from check-in to check-out. We could not ask for more! If in the area again, we will most certainly come back to this hotel.

Hello and thank you so much for your recent review in connection with your overnight stay here at the Mercure St Helens Hotel and was pleased to learn you had an enjoyable stay I confirm I will pass on your kind words to all the staff concerned and look forward to welcoming you back to the hotel on your next visit Once again thank you and enjoy the rest of your day

Disgusted with the hotel and management!

Classificação TripAdvisor 1.0/5

louloohall Família - Avaliação certificada TripAdvisor

Second stay after being so impressed the first time with the hotel. The only comment the first stay was lack of reception staff but this seemed to be resolved and we dealt with Amy who was really great. Too good to work at the Mercure st Helens! Briefly.. The first night we changed rooms at 3am as the room was absolutely boiling!! We couldn't sleep. Night staff came up to the room and tried to help and on the second visit to reception we were given a fan that most definitely wasn't safe it rattled and banged! We then asked to move rooms. In the morning the shower was running hot and cold so we used the pool showers and asked the reception to fix it. I was told it was repaired but the next morning it was exactly the same. At that point I just said I wanted keys to another room to shower. On leaving i spoke to the manager who said he was Stewart. He said we could stay free next time including breakfast, and to email in on our return home. I didn't get a response for a while but when I did it was the offer of one night stay. We travel from Scotland so one night is useless to us and I'm not going to spend more money to check if the issues are resolved! Really disappointing.

Nice central hotel with excellent staff and nice rooms

Classificação TripAdvisor 5.0/5

Donall S Avaliação certificada TripAdvisor

Excellent location friendly staff and excellent accommodation Second time staying at the MERCURE St Helens I found hotel very central and comfortable Staff were very pleasant and breakfast was extremely good The leisure centre on site was rather nice and enjoyed my evening swim the pool water was lovely and warm

Thank you for your lovely review and we were pleased you enjoyed your overnight stay here at the Mercure St Helens Hotel. I will pass on your kind words to all the staff concerned and look forward to seeing you on your next trip

Achtung Parkplatzfalle

Classificação TripAdvisor 2.0/5

Franz E Avaliação certificada TripAdvisor

Das Hotel wäre mit der Bewertung Mangelhaft schon gut bedient. Aber abgesehen davon ist der Parkplatz eine Falle. Man muss das Fahrzeug an einem Automaten registrieren, bekommt aber kein Ticket. Tritt ein Fehler auf, den man ohne Ticket nicht erkennen kann bekommt man eine Anzeige wegen Falschparken. Da ich ein Gast war und alle Belege habe, sah ich darin kein Problem. Allerdings hat die Tatsache, dass ich ein Gast war, weder das Hotel noch die Parkplatzüberwachungsfirma interessiert und es wurden trotz der Belege alle Berufungen abgewiesen, was bedeutet, dass ich nun eine Strafe im Wert von GBP 100,- bezahlen darf. Vielen Dank für das gute Service.

Dear Guest, Thank you for taking the time to review your visit to the Mercure St Helens. I regret to hear that you have received a parking fine it appears that you missed to follow the signs in the parking and in the Hotel Lobby. Our Car Park is managed by a third party - Parking Eye, the terms and conditions are outlined on over 14 parking signs in the car park, the sign as you enter the car park and also the pull up banner located onsite the hotel reception. If you contact our reception team a member of the team would be more than willing to assist you with the appeal, however I must remind you that it is the responsibility of the driver to register their vehicle and to adhere to the guidelines of the car park chosen. Kind regards Mercure ST Helens

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 338 comentários 9.4/10 Localização
  • 849 comentários 7/10 Quarto
  • 741 comentários 8.5/10 Serviço
  • 7 comentários 5.9/10 Wifi
  • 392 comentários 7.1/10 Limpeza
  • 259 comentários 6.5/10 Café da manhã
  • 246 comentários 5.7/10 Comida

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