This is usually a pretty good cheap option in Liverpool. This time the room I stayed in was rather strange, with a small sleeping area and a large bathroom. As a result, the 2 beds were squeezed in and blocked access to the desk and wardrobe. But it was clean, a comfortable bed and a pretty decent breakfast buffet for the price.

The hotel is in a great location for Albert Dock and the centre of Liverpool. It was very clean. The staff were very friendly and helpful. The buffet breakfast was good, plenty of cooked fresh food. The room was pleasant and at the back so no road noise. The single beds did seem very narrow though. We had to get taxis everywhere as I had hurt my knee and the staff sorted them out quickly. There were tea and coffee making facilities in the room. There was a pleasant outside area where we sat and had a few drinks and they served snacks. I would stay again.

Great location for access to the city, the Royal Albert Dock and the "Ferry 'cross the Mersey". Staff always keen to assist. Everything kept clean with special care taken during the pandemic. Breakfast fresh and plentiful.

Great location, friendly staff and great facilities in the hotel. The hotel was clean, tidy and we got to check in early. Only downside is if you have an EV vehicle charging point out of order and told it’s been like that for quite a while?

Nice little Hotel, rooms basic but clean and comfortable. Good breakfast and a small bar. Staff could be a little more attentive but thats about all I could find wrong with the place. And the location is perfect, opposite Albert Dock and 2 minutes from Liverpool One shops and the bus station.

Very clean rooms but for a twin room not a lot of room to walk round. Plenty of sockets but not with a mirror for drying hair or putting on makeup. There was a socket on the main walkway from the door, it needed a small table and a mirror above. That is the only criticism. Helpful and friendly staff

We stayed on night before taking a ferry. Location wax fab - right next to Albert Dock. Hotel was clean and tidy, staff friendly and welcoming. Good breakfast buffet. The room was comfortable and adequate for our needs. Would definitely stay again!

The stay at the Ibis Albert Dock was excellent as always. The staff are very professional and pleasant. Breakfast is very good and rooms clean and comfortable. Would recommend this hotel as a good location for visiting Liverpool.

Ive stayed at this hotel often and it never disappoints its 5***** customer service from the staff who I find nothing is a problem the rooms are clean, the food good Superb hotel keep up the good work Ill be back for sure

Had to visit Liverpool for a hospital appointment. The hotel is conveniently located close to the waterfront. The accommodation is of a good standard and everything was clean. In the current climate all the COVID-secure arrangements were in place

We have stayed in several IBIS hotels recently and tend to keep using them because the price is right and the location suits us very well. We are used to being welcomed with a smile. This time it was different. One of your staff was talking with a colleague - no problem, I can wait. When she was done she came to us and just said "Name?" No smile. No welcome. I also noted that the person who looked as though she was the manager (dark haired female about 40) did not seem very keen to smile at customers either. This attitude comes from the top, and needs to change. WE may stay in this Ibis once more, but if the reception is the same, we're going elsewhere. I once heard of a receptionist who was called "Director of First Impressions". This is exactly what a receptionist is and our first impression this time was not good.

Very friendly reception staff, good location, value for money. A little room for improvement, I was last here in this same hotel in 2016. The room still remains the same. It could do with a bit of upgrade (furniture). Minor issue, not a major complaint on my part. I could not connect to Wi-Fi on my phone, a per reception it might be phone issue. Did not face any issues connecting to Wi-Fi on my laptop. This also happened in another Accor Hotel (Aparthotel Adagio Liverpool). Perhaps something to check on

my wife and I have stayed here many times all without any problems, sadly not this time. as usual all the staff were efficient, polite, professional ,and helpful. a great location, on site parking, nice relaxed bar area. the main problems we encountered were in our bathroom. the door didn't fit properly, and the panel on the wall behind the wc was loose and rattled, on the first night it fell off revealing all the drain pipes and electric meter, this was reported and maintenance came quickly to put the panel back in place. however it remained loose fitting and rattled every ,night of our stay, to the point where everytime we opened the door we had to push the panel back into place. also the washbasin was very slow to drain away meaning even shaving took ages. finally I am very disappointed that dogs are now allowed to stay in the rooms as we were awoken most morning early by barking .it really is a shame as up until this stay we have always enjoyed our stays. but will have to consider alternatives from now on.

This hotel is really good advert for Ibis chain. Staff were excellent, polite, helpful. Our room and public areas were spotless. Breakfast (included in our rate) was really good quality Location ideal for visits to Liverpool waterfront or city centre.

For the price, we were very disappointed with the size of the room. Upon opening the door, I nearly fell over the bed it was that close. The room was cold upon arrival which wasn't a major down as we went out anyway. Upon arrival from a bit of shopping the room was still quite cold. The shower room was half the size of the bedroom so quite large considering how small the bedroom was. There is no heating in the shower room and with the weather and time of year was very cold. Not pleasant when exiting the shower particularly. During the night I was awoke with what sounding like creaking floor, but this was constant until around 8am so possibly the wind hitting something but certainly left me exhausted the following day due to lack of sleep. For how much this room cost, I have been to far better places at a lower price.