Customer review rating (ALL Rating) 4.8/5 558 reviews
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Bachleda Luxury Hotel Kraków - MGallery
Plac Kossaka 6
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Access: 2.8 km / 1.74 mi 30 min walk / 15 min drive
Shuttle on call
Access: 12 km / 7.46 mi 25 min drive
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Taste the elegance of the GAVI restaurant with its richly decorated interiors, taking you on a culinary journey in the Fine Dining style. Enjoy the unforgettable textures, fragrances and colors.
Our guest reviews
100% genuine reviews from our guestsFind out more
Never have I experienced such a bad service!!!!!!
TripAdvisor rating 1.0/5
Liv F TripAdvisor review
I have never experienced such bad service! This is NOT the service you expect for a 5 star hotel. We have paid for 3 nights (Friday to Monday). When we had to fly from Denmark, our child becomes very ill and we have to go to the hospital. Although we contacted the hotel immediately and informed them that we cannot come, we still pay for all three nights, even though the hotel has the option of renting out because we have just informed that we will not be coming. That's fine enough - we can understand that. BUT I contacted the hotel several times to make an arrangement and we have offered to pay extra to reebook our stay. First we contact them on Saturday, when they promise to call again, but they never do. Then I'll call again on Sunday. I explain that we do not expect a refund and We are open to all kinds of solutions, we offer to pay extra to move our stay, but they are not cooperative in any way. We are simply told that it is the hotel's rules. So they have been paid for three nights where they have been able to rent out to other guests, and even though we offer to pay more to move our stay, they will do nothing. This is NOT what you expect from a 5 star hotel. I will never stay at this hotel, and I strongly advise everyone else not to book a stay here. BTW, nowhere in our booking did it state that the stay was non-refundable! NEVER have I experienced such bad service!!!!!!!!!
TripAdvisor rating 5.0/5
carolgQ847OO TripAdvisor review
Very well situated beautiful boutique hotel. Rooms spacious, clean and opulent, comfortable beds and pillow menu ..... at last a hotel with a decent hairdryer too! Amazingly stocked fridge, a wine drawer and coffee machine. Slippers and robes also supplied , nothing has been forgotten, Welcome arrival with a glass of Prosecco with english speaking friendly staff. We dined only one night and the food was good. We ate out every opportunity we had as our days were long and busy so didn't use the wellness spa either.
Thank you for sharing your positive experience at our boutique hotel. We're thrilled to hear that you found our hotel very well situated and beautiful. We take pride in offering spacious and clean rooms with an opulent touch. It's great to hear that you found the beds comfortable and appreciated our pillow menu. We're delighted that you enjoyed the amenities in your room. Thank you for choosing to stay with us and for sharing your positive feedback. We hope to have the pleasure of welcoming you back to our hotel in the future.
Great location, luxury accomodations and facilities , and superb staff
Customer review rating 5.0/5
Dennis S. Couples - Confirmed reviews ALL
It was all wonderful- true luxury accommodations and facilities , great staff, warm hospitality, great location, excellent delicious breakfast and supper meals .
Dear Dennis, Thank you for sharing your feedback about your recent stay at our hotel! We're thrilled to hear that you had a wonderful experience and that several aspects of your visit exceeded your expectations. We're delighted that you found our accommodations and facilities to be luxurious. We strive to create a comfortable and enjoyable environment for our guests, and it's rewarding to know that we met your standards of true luxury. Our staff takes great pride in providing superb service, and we're thrilled that they made a positive impression on you. We believe that warm hospitality is a key component of a memorable stay, and we're glad that our team members were able to contribute to your overall experience. We're also pleased to hear that our hotel's location was to your liking. It's wonderful that you enjoyed our breakfast and supper meals. We believe that culinary experiences are an important part of a memorable stay, and we're glad that our delicious meals contributed to your overall satisfaction. Once again, thank you for your kind words and for choosing our hotel. Kind regards, Marta Palmąka PR & Marketing
Another good stay
TripAdvisor rating 5.0/5
IntlTraveller21stc TripAdvisor review
Our stay here this time got off to a better start than the last one, with no issues with the room that we were allocated. This is a comfortable hotel, and the small spa area is a nice amenity. This time we tried the basement bar and the quality of the cocktails was very good. The only negative was the second servicing of the room (turndown) which was not done at all on a couple of nights (we notified the staff on each occasion). What I think ended up happening was that we were still in the room at around 1700 when housekeeping scheduled this service (which seems bizarrely early if you're leaving the hotel to go to dinner at say around 1900) and they did not bother putting a note under the door to say that they'd been. The simple solution is to adapt to guests and/or just start this service later like pretty much every other hotel that offers it. Not a big negative, but definitely an area for improvement. That said, overall we were very happy with our stay and will be back when we're next in Krakow.
Top class hotel
Customer review rating 5.0/5
Michael O. Couples - Confirmed reviews ALL
Fantastic service and value for money . Top class breakfast.
Dear Michael, we appreciate your opinion after your recent stay. We are more than happy that you have enjoyed your time with us. Thank you for compliments for our team. We look forward welcoming you again. Kind regards, Marta Palmąka PR & Marketing
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price