Bachleda Luxury Hotel Kraków - MGallery 5 stars

Customer review rating (ALL Rating) 4.8/5 665 reviews

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Description

Hotel extras

  • Discover an oasis of tranquility in the beautifully arranged interiors.

  • Experience the pure luxury.

  • Textures, fragrances, colors make visits to our restaurant unforgettable.

  • Spend time in the heart of Krakow.

  • Enjoy a royal breakfast.

Our accommodation(s)

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Hotel location

Bachleda Luxury Hotel Kraków - MGallery

Plac Kossaka 6
31106 Krakow
Poland

GPS:50.0566, 19.9284

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GAVI

Taste the elegance of the GAVI restaurant with its richly decorated interiors, taking you on a culinary journey in the Fine Dining style. Enjoy the unforgettable textures, fragrances and colors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  665 reviews

TripAdvisor Rating  5.0/5  246 reviews

Certificate of excellence 2023

Like the pool, clean hotel

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Was down in the pub first night, ordered food, felt not warm welcome from the girl down there. When asking questions at the desk, most of it was good, but they seen to be a bit stressed, maybe language? We speak english. When eating at the resturant, i had a burger that night, was not asked How i want it cooked, i like it medium, the one i got was well done. Also the waiter was not asking How the food tasted. All this is minor things, but we expect that from a 5star Also when i called and ordered the hotelroom, i am sure the guy told me 8100kr for the stay, because i ordered the night before arriving and become a member. See om mu credit card it is pulled 8700kr Also the car you ordered to pick us up at the airport, did not show up Our luggage was missing as well, but that is KLMs fault Rest was lovely Roger

Dear Roger H., Thank you for sharing your opinion. We apologize for any inconvenience you experienced during your stay at our hotel. We assure you that we are taking steps to improve our services and the experience of our guests. We will take a closer look at the issues mentioned, such as service in the pub and restaurant, as well as improving our communication regarding prices and the organization of transfers. We hope that despite these incidents, you enjoyed the rest of your stay and would like to warmly welcome you back to experience our improved services. Thank you again for your review and we wish you a nice day. Sincerely,

Amazing 5 star hotel

TripAdvisor rating 5.0/5

frankandgeraldine TripAdvisor review

The Bachleda is truely an amazing and special 5 star hotel. Our four night stay was perfect in every way. Every member of team Bachleda provided an exceptional service. The food at breakfast and in the restaurant was fabulous. Everything about Bacleda was high quality. Our room was gorgeous with lovely linen, towels, fixtures/fittings and furniture. Extremely comfortable bed and pillow menu. Thank you Bachleda for making our stay so wonderful.

Thank you for your great review! We are glad that your stay at the Bachleda Hotel was successful. Our team always strives to provide excellent service and high quality services. We appreciate your positive comments about our kitchen and room equipment. Welcome back!

Fantastic Service

Customer review rating 5.0/5

Mads L. Couples - Confirmed reviews ALL

Wonderful Service from the hotel staff, who is fully committed to giving the best possible experience. The restaurant located in conjugation to the hotel serves perfect food and drinks combination. Looking forward to returning.

Dear Mads L., We very much appreciate your comments regarding your stay at the Bachleda Luxury Hotel Kraków - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay

Customer review rating 5.0/5

David Couples - Confirmed reviews ALL

Had a fabulous stay at the Bachleda Luxury Hotel. All staff were very attentive and couldn’t do enough to help. The food was beautiful and the cleanliness exceptional.

Dear David S., We very much appreciate your comments regarding your stay at the Bachleda Luxury Hotel Kraków - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely,

Luxurious, professional, extremely accomodating

Customer review rating 5.0/5

Daniel H. Couples - Confirmed reviews ALL

From the moment we walked through the door, we were greeted with a smile and a glass of complimentary champagne. The decor and cleanliness were noticed immediately, with a subtle fragrant aroma engulfing the main foyer. Nothing was ever too much hassle for the staff who were friendly and accomodating at all times. The rooms were immaculate and well equipped. A real pleasure to stay with you.

Dear Daniel H., We very much appreciate your comments regarding your stay at the Bachleda Luxury Hotel Kraków - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 205 reviews 9.4/10 Location
  • 300 reviews 9.2/10 Room
  • 469 reviews 9.5/10 Service
  • 218 reviews 9.1/10 Food
  • 163 reviews 9.8/10 Vibe
  • 132 reviews 8.9/10 Breakfast
  • 114 reviews 8.9/10 Amenities
  • 111 reviews 8.1/10 Comfort

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