Grand Mercure Petra

Family friendly Ecocertified

Dear Liz F, Thank you for taking the time to share your experience. Please accept our sincere apologies for any confusion caused. We strive to provide accurate information and regret that this situation affected your travel plans. We hope to have the opportunity to welcome you back under better circumstances. Warm regards, Abedrabo Twaissi Cluster General Manager

Dear PJ-tw11, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the closure of Grand Mercure Petra for major renovation. We appreciate your understanding and patience during this transition. We're delighted to hear that despite the initial disappointment, your stay at Mövenpick Resort Petra meet your expectations. It's wonderful to know that our staff, food, and accommodations made your visit memorable. Your kind words are greatly appreciated and will be shared with our team. Your suggestions will certainly take it into consideration to improve our services during similar situations in the future. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic experience. Warm regards, Abedrabo Twaissi Cluster General Manager

Dear Abdallah A., Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our wonderful team, and we're delighted to hear that they were friendly and helpful, especially the receptionist. Providing excellent service and ensuring our guests' comfort is always our top priority. However, we sincerely apologize for the inconvenience you experienced with the heater in your room. We understand the importance of a comfortable stay, and it's disheartening to learn that we fell short in this regard. Please rest assured that we have shared your comments with our maintenance team, and we are taking steps to address and rectify the issue promptly. Your feedback is invaluable to us, as it helps us identify areas for improvement. We appreciate your understanding and patience in this matter. Once again, thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless experience. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Camden M., Thank you for your wonderful review! We are delighted to hear about your great stay at Mövenpick Nabatean Castle. It's fantastic to know that Belal, Laith, Murad, Ibrahim, and the entire front and chef staff made your stay memorable. We take pride in providing excellent service and ensuring our guests feel well taken care of, and it sounds like our team exceeded your expectations. Your kind words about arriving as guests and leaving as friends truly warm our hearts. We appreciate your recognition of our staff members, and we'll be sure to share your compliments with them. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please feel free to let us know. Thank you once again for choosing Mövenpick Nabatean Castle. Best regards, Abedrabo Twaissi Cluster General Manager

Dear Sudershan P., Thank you for choosing to stay with us and for sharing your positive experience. We are thrilled to hear that you found our location to be good and enjoyed your time at our wonderful property. Your recommendation means a lot to us. We appreciate your kind words about our team being understanding and cooperative. Our goal is to provide excellent service, and we are pleased to know that we met your expectations. We also appreciate your understanding regarding the electrical issue in your room and are glad to hear that it was promptly addressed. Your patience and feedback are invaluable to us. Once again, thank you for choosing to stay with us. We look forward to the opportunity to welcome you back and provide an even better experience on your next visit. Warm regards, Abedrabo Twaissi Cluster General Manager