Grand Mercure Petra 5 stars

Customer review rating (ALL Rating) 4.7/5 6 reviews

Best price
guarantee
Grand Mercure Petra - Image 1
Grand Mercure Petra - Image 2
Grand Mercure Petra - Image 3
Grand Mercure Petra - Image 4
Kings Highway Queen Rania St, Petra, 71811 PETRA, Jordan

Description

Hotel extras

  • Castle-style hotel just 1 min from Petra

  • Peaceful location with scenic Rift Valley views

  • Indoor heated swimming pool with terrace

  • Excursions to Wadi Rum and Dana Nature Reserve

  • Function rooms for meetings and events

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Mercure Petra

Kings Highway Queen Rania St, Petra
71811 PETRA
Jordan

GPS:30.288458, 35.456622

Telephone
Fax +962 3 215 7209

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  6 reviews

TripAdvisor Rating  3.5/5  463 reviews

Gorgeous hotel

TripAdvisor rating 5.0/5

rbhogaraju TripAdvisor review

Petra is everyone’s dream place to visit. There are some very good options to stay in Petra right outside the archeological site. Movenpick Nabatean Castle or the Grand Mercure Plaze is about 10 minutes’ drive, but it’s perched on top of a hill with excellent views of the vicinity. The Hotel is top-notch, very luxurious. The lobby is gorgeous, and the décor of the hotel is quite stunning. The restaurant is extremely good, tons of options to eat from in the buffet. You will certainly have everything you wished for at breakfast and dinner. We had two connected rooms which made things very convenient for us. The staff was great. This resplendant hotel greatly enhanced the wonderful memories of our trip to Petra

Dear rbhogaraju, Thank you for your heartfelt review. We're thrilled to hear that you enjoyed your stay and found our hotel to be luxurious and beautiful. It's wonderful to know that our stunning décor, delicious buffet, and convenient connected rooms contributed to making your trip to Petra memorable. Our team truly appreciates your kind words about their service, and we're delighted they could enhance your experience. We would be honored to host you again in the future whenever your travels bring you back to Petra. Warm regards, Abedrabo Twaissi Cluster General Manager

Hotel still closed.

TripAdvisor rating 1.0/5

Liz F Couples - TripAdvisor review

The hotel is still closed. It looks lovely but we were turned away at the gate and sent back to Wadi Musa where our booking had been transferred to the Movenpick opposite Petra visitor centre. This was brilliant, but I had emailed a couple of months ago to double check and confirm my booking following reviews on Tripadvisor, and was advised that my booking was confirmed.

Dear Liz F, Thank you for taking the time to share your experience. Please accept our sincere apologies for any confusion caused. We strive to provide accurate information and regret that this situation affected your travel plans. We hope to have the opportunity to welcome you back under better circumstances. Warm regards, Abedrabo Twaissi Cluster General Manager

This hotel is CLOSED for MAJOR RENOVATION.

TripAdvisor rating 5.0/5

PJ-tw11 TripAdvisor review

When we arrived the security man told us the Grand Mercure is CLOSED for MAJOR renovation. He was helpful, but his English wasn't very good. But we worked out we had been rebooked at the Movenpick in town. We were a little disappointed as we had chosen this hotel for the view. However the Movenpick MORE than made up for it. The staff and the food was marvellous. We were upgraded and the room was wonderful. This is a review of Grand Mercure, but the Movenpick was fantastic. My tip is to have PRINTED LETTERS the guard can hand you, to tell you what to do and also send an email explaining the situation. We ended up getting a good deal, but it was somewhat confusing.

Dear PJ-tw11, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the closure of Grand Mercure Petra for major renovation. We appreciate your understanding and patience during this transition. We're delighted to hear that despite the initial disappointment, your stay at Mövenpick Resort Petra meet your expectations. It's wonderful to know that our staff, food, and accommodations made your visit memorable. Your kind words are greatly appreciated and will be shared with our team. Your suggestions will certainly take it into consideration to improve our services during similar situations in the future. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic experience. Warm regards, Abedrabo Twaissi Cluster General Manager

Good stay

Customer review rating 4.0/5

Abdullah A. Business - Confirmed reviews ALL

The team is wonderful, they are very friendly and helpful especially the receptionist girl . As always they take good care to make the stay full of comfort. However, i had an issue with the heater in the room, it was not working properly as needed, I have set the temperature to 32 but unfortunately it was not giving as set. should to be fixed Thanks for everything

Dear Abdallah A., Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our wonderful team, and we're delighted to hear that they were friendly and helpful, especially the receptionist. Providing excellent service and ensuring our guests' comfort is always our top priority. However, we sincerely apologize for the inconvenience you experienced with the heater in your room. We understand the importance of a comfortable stay, and it's disheartening to learn that we fell short in this regard. Please rest assured that we have shared your comments with our maintenance team, and we are taking steps to address and rectify the issue promptly. Your feedback is invaluable to us, as it helps us identify areas for improvement. We appreciate your understanding and patience in this matter. Once again, thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless experience. Best regards, Abedrabo Twaissi Cluster General Manager

Fantastic staff

Customer review rating 5.0/5

Camden M. Couples - Confirmed reviews ALL

We had a great stay. Belal checked us in and was amazing throughout our stay checking up on us and making sure we were looked after. Laith at the bar was fantastic along with Murad and Ibrahim and their front staff team for meals who were phenomenal. Muhammad and the rest of the chef staff were fantastic and the food was amazing. We arrived as guests, stayed as friends and this was super memorable.

Dear Camden M., Thank you for your wonderful review! We are delighted to hear about your great stay at Mövenpick Nabatean Castle. It's fantastic to know that Belal, Laith, Murad, Ibrahim, and the entire front and chef staff made your stay memorable. We take pride in providing excellent service and ensuring our guests feel well taken care of, and it sounds like our team exceeded your expectations. Your kind words about arriving as guests and leaving as friends truly warm our hearts. We appreciate your recognition of our staff members, and we'll be sure to share your compliments with them. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please feel free to let us know. Thank you once again for choosing Mövenpick Nabatean Castle. Best regards, Abedrabo Twaissi Cluster General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 17 reviews 10/10 Location
  • 27 reviews 8.6/10 Room
  • 50 reviews 9.1/10 Service
  • 17 reviews 8.8/10 Breakfast
  • 16 reviews 7.1/10 Food
  • 9 reviews 10/10 Cleanliness
  • 8 reviews 9.5/10 Vibe
  • 6 reviews 8.6/10 Comfort

Powered by Trustyou

Our other establishments nearby

Mövenpick Petra 5 stars

Customer review rating (ALL Rating) 4.8/5 (931 reviews)

At 4.324 km

See the hotel
All our hotels in Petra

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.