Grand Mercure Petra

Customer review rating (ALL Rating) 4.6/5 193 reviews

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Description

Hotel extras

  • Castle-style hotel just 1 min from Petra

  • Peaceful location with scenic Rift Valley views

  • Indoor heated swimming pool with terrace

  • Excursions to Wadi Rum and Dana Nature Reserve

  • Function rooms for meetings and events

Our accommodation(s)

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Hotel location

Grand Mercure Petra

Kings Highway Queen Rania St
71811 PETRA
Jordan

GPS:30.288458, 35.456622

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  193 reviews

TripAdvisor Rating  3.5/5  462 reviews

This hotel is CLOSED for MAJOR RENOVATION.

TripAdvisor rating 5.0/5

PJ-tw11 TripAdvisor review

When we arrived the security man told us the Grand Mercure is CLOSED for MAJOR renovation. He was helpful, but his English wasn't very good. But we worked out we had been rebooked at the Movenpick in town. We were a little disappointed as we had chosen this hotel for the view. However the Movenpick MORE than made up for it. The staff and the food was marvellous. We were upgraded and the room was wonderful. This is a review of Grand Mercure, but the Movenpick was fantastic. My tip is to have PRINTED LETTERS the guard can hand you, to tell you what to do and also send an email explaining the situation. We ended up getting a good deal, but it was somewhat confusing.

Dear PJ-tw11, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the closure of Grand Mercure Petra for major renovation. We appreciate your understanding and patience during this transition. We're delighted to hear that despite the initial disappointment, your stay at Mövenpick Resort Petra meet your expectations. It's wonderful to know that our staff, food, and accommodations made your visit memorable. Your kind words are greatly appreciated and will be shared with our team. Your suggestions will certainly take it into consideration to improve our services during similar situations in the future. Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back for another fantastic experience. Warm regards, Abedrabo Twaissi Cluster General Manager

Good stay

Customer review rating 4.0/5

Abdullah A. Business - Confirmed reviews ALL

The team is wonderful, they are very friendly and helpful especially the receptionist girl . As always they take good care to make the stay full of comfort. However, i had an issue with the heater in the room, it was not working properly as needed, I have set the temperature to 32 but unfortunately it was not giving as set. should to be fixed Thanks for everything

Dear Abdallah A., Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your kind words about our wonderful team, and we're delighted to hear that they were friendly and helpful, especially the receptionist. Providing excellent service and ensuring our guests' comfort is always our top priority. However, we sincerely apologize for the inconvenience you experienced with the heater in your room. We understand the importance of a comfortable stay, and it's disheartening to learn that we fell short in this regard. Please rest assured that we have shared your comments with our maintenance team, and we are taking steps to address and rectify the issue promptly. Your feedback is invaluable to us, as it helps us identify areas for improvement. We appreciate your understanding and patience in this matter. Once again, thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with a flawless experience. Best regards, Abedrabo Twaissi Cluster General Manager

Fantastic staff

Customer review rating 5.0/5

Camden M. Couples - Confirmed reviews ALL

We had a great stay. Belal checked us in and was amazing throughout our stay checking up on us and making sure we were looked after. Laith at the bar was fantastic along with Murad and Ibrahim and their front staff team for meals who were phenomenal. Muhammad and the rest of the chef staff were fantastic and the food was amazing. We arrived as guests, stayed as friends and this was super memorable.

Dear Camden M., Thank you for your wonderful review! We are delighted to hear about your great stay at Mövenpick Nabatean Castle. It's fantastic to know that Belal, Laith, Murad, Ibrahim, and the entire front and chef staff made your stay memorable. We take pride in providing excellent service and ensuring our guests feel well taken care of, and it sounds like our team exceeded your expectations. Your kind words about arriving as guests and leaving as friends truly warm our hearts. We appreciate your recognition of our staff members, and we'll be sure to share your compliments with them. We look forward to the opportunity to welcome you back in the future. If there's anything specific you'd like to share or if there's anything we can do to make your next stay even better, please feel free to let us know. Thank you once again for choosing Mövenpick Nabatean Castle. Best regards, Abedrabo Twaissi Cluster General Manager

good location and a wonderful property

Customer review rating 4.0/5

Sudershan P. Couples - Confirmed reviews ALL

Was good, team is very understanding and cooperative. will recommend others too for sure.

Dear Sudershan P., Thank you for choosing to stay with us and for sharing your positive experience. We are thrilled to hear that you found our location to be good and enjoyed your time at our wonderful property. Your recommendation means a lot to us. We appreciate your kind words about our team being understanding and cooperative. Our goal is to provide excellent service, and we are pleased to know that we met your expectations. We also appreciate your understanding regarding the electrical issue in your room and are glad to hear that it was promptly addressed. Your patience and feedback are invaluable to us. Once again, thank you for choosing to stay with us. We look forward to the opportunity to welcome you back and provide an even better experience on your next visit. Warm regards, Abedrabo Twaissi Cluster General Manager

Excellent hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very nice property , great reception

Dear Pablo Andres R., Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found Mövenpick Nabatean Castle to be an excellent hotel with a very nice property and great reception. We strive to provide exceptional experiences for our guests, and it's wonderful to know that you had a positive impression of our hotel. If there are any specific aspects of your stay that you would like to highlight or if there's anything we can do to make your next visit even better, please feel free to let us know. We appreciate your kind words and look forward to the opportunity to welcome you back to Mövenpick Nabatean Castle in the future. Best regards, Abedrabo Twaissi Cluster General Manager

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Other web-users rate our hotel

  • 162 reviews 8.5/10 Location
  • 371 reviews 8.3/10 Room
  • 409 reviews 9.1/10 Service
  • 5 reviews 6.9/10 WiFi
  • 199 reviews 7.5/10 Food
  • 161 reviews 9.1/10 Breakfast
  • 95 reviews 9.1/10 Cleanliness
  • 10 reviews 2/10 Wellness Area

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Mövenpick Petra

Customer review rating (ALL Rating) 4.5/5 (754 reviews)

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