Mövenpick Nabatean Castle

Mövenpick Nabatean Castle

Customer review rating (ALL Rating) 4.6/5 41 reviews

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Description

Hotel extras

  • Castle-style hotel just 1 min from Petra

  • Peaceful location with scenic Rift Valley views

  • Indoor heated swimming pool with terrace

  • Excursions to Wadi Rum and Dana Nature Reserve

  • Function rooms for meetings and events

Hotel location

Mövenpick Nabatean Castle

Kings Highway Queen Rania St
71811 PETRA
Jordan

  • By plane

    KING HUSSEIN INTL At 110km / 68.35 miles

GPS:30.288458, 35.456622

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  41 reviews

TripAdvisor Rating  3.5/5  399 reviews

Hotel was closed without previous notice!!!!

TripAdvisor rating 1.0/5

mmajahr Solo travel - TripAdvisor review

Disappointed. I book on-line thru ALL two weeks before and I received confirmation email of my booking. (two days before I got on my email that I can check in on line) When I reach hotel after 3 hours traveling from Amman to Petra security staff on entrance gate told me that hotel was closed. Without previous information or explanation they send me to Movenpick Resort Petra. With special reason I book Nabatean Castle so I didn't want to go somewhere else. Just apology from Movenpick Resort Petra was not enough for me.

Loved the place. Very quiet and relaxing

TripAdvisor rating 5.0/5

shahs0na TripAdvisor review

We had a great 3 Night stay at Nabatean castle. It’s away from the main Petra town wadi musa, hence very quiet and relaxing. We had a great room with sunset view and enjoyed their hospitality as well as food.

Dear Shahs Thank you for taking the time to share your recent experience with Tripadvisor . This important tool allows us to maintain our image and strengthen the level of services that we provide to you, We are grateful for your remarks, and we hope to be of your service again should your travels bring you back to Petra Best regards Abedrabo Twaissi General Manager

My room was a sauna

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Because of the ac system to only be on heating for winter, the weather outside wasn't cold and I had to turn off the heating and still my room was hot, the room temperature was between 26 to 27 degrees and the Sun was burning hot outside so I had to keep the balcony door open and risk having mosquitoes and other insects from entering the room. There were mosquitoes in my room due to leaving the door open. I complained a lot about the hot room and the staff ended up bringing me a fan that only worked once then stopped working. I didn't talk again to the staff about this because obviously they had no solutions. Other than the heat, the room was fine but I always had to order extra paper cups. The breakfast buffet doesn't offer much variety, the same limited types of food every day. The chef doesn't know how to not burn my omelet, first time I ordered it, it was burnt, second day, I requested he doesn't over fry it and it came up more burnt than the previous day so I didn't finish it and I didn't order an omelet on the third day. Overall, it was a 3 stars hotel breakfast. Good thing my employer are the ones paying for the stay because based on my experience, I won't pay from my own money to stay at this hotel.

Dear Mai A., Thank you for taking the time to tell us about your experience at the Mövenpick Nabatean Castle Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Armin Weller Hotel Manager

nice

Customer review rating 5.0/5

Oğuzhan S. Solo - Confirmed reviews ALL

First of all, I would like to thank murad, who treated us with a smiling face at breakfast.

Dear Oguzhan s., We very much appreciate your comments regarding your stay at the Mövenpick Nabatean Castle Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Armin Weller Hotel Manager

Great experience!

Customer review rating 5.0/5

Emir H. Friends - Confirmed reviews ALL

Check-in is smooth. Staffs are very kind and attentive, both in the receptionist and restaurant. Services are excellent. Location is also super! Although is a bit far from city but I like it more better because it’s quiet and away from all city noises.

Dear Emir H., We very much appreciate your comments regarding your stay at the Mövenpick Nabatean Castle Hotel. The team is delighted to know that you had a great stay with us, our staff were friendly and attentive to your needs, and our services were great. We hope that you had a wonderful time visiting Petra and Jordan as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Armin Weller Hotel Manager

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