Mövenpick Resort Petra 5 stars

Customer review rating (ALL Rating) 4.8/5 910 reviews

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Mövenpick Resort Petra - Image 1
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Tourism Street, P.O. Box 214, 71810 Petra, Jordan

Description

Hotel extras

  • Closest resort to Rose-Red City/Petra

  • Views over the Great Rift Valley

  • 7 dining options

  • Pool, Spa and Fitness Center

  • Meeting facilities for events/promotions

Our accommodation(s)

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Hotel location

Mövenpick Resort Petra

Tourism Street, P.O. Box 214
71810 Petra
Jordan

GPS:30.32568, 35.469481

Telephone
Fax +962 3 215 7112

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  910 reviews

Customer review rating 5.0/5

Mohammed A. Families - Confirmed reviews ALL

Great location, literally across the street from Petra entrance and near all the restaurants

Dear Mohammed A., Thank you for your kind words regarding our prime location adjacent to the Petra entrance. We are pleased to hear that you found our proximity to local restaurants convenient during your stay. Best regards, Abedrabo Twaissi General manager

Customer review rating 4.5/5

John H. Couples - Confirmed reviews ALL

All staff including dining,maintenance, housekeeping as well as front desk was excellent.

Dear John H., Thank you for your kind words regarding your recent stay at Mövenpick Resort Petra. We are delighted to hear that you found our staff accommodating and that you had a comfortable experience. Your feedback is greatly appreciated. Abedrabo Twaissi General manager

Customer review rating 1.5/5

Amer S. Business - Confirmed reviews ALL

We came in for a month with 4 guests. There was no AC - only air. Called 4 days straight and then gave up after they promised to fix and move to another room. Internet signal and connections were very poor, however they got it fixed after 4 days; no one answers the phone at the reception the first few times; always looking to get more money out of you from drinks at dinner, laundry (which was included in our deal). Despite the long stay we were there for, we were not treated any different and were offered standard rooms. The construction noise by their swimming pool was loud and the smell of burnt metal filled our rooms. Upon several requests, they took 2 hours to stop the construction workers around 7:30pm. It was a sad experience and shows how much their really care about the hospitality business. They are only in business to make money any which way they can. Their model does not support long term guests.

Dear Mr. Amer S., Thank you for taking the time to share your detailed feedback following your extended stay with us. It is disappointing to know that your experience fell short in several areas, particularly with the room temperature, internet connectivity, and the time taken to address these matters. I understand how challenging this can be, especially during a longer stay where comfort and consistency are essential. I also take note of your comments regarding the difficulty in reaching reception, as well as the disturbance caused by the construction activity during the evening. This is certainly not the seamless and restful environment we aim to provide. Your observations related to pricing, inclusions such as laundry, and the overall perception of value have been carefully noted. These aspects will be reviewed to ensure greater clarity and consistency moving forward. Equally important is your remark about not feeling recognized as a long-stay guest. This is an area where we must do better, and your feedback has been shared with the team to reinforce a more personalized and attentive approach. We truly value your comments, as they guide us in improving our service. We hope to have the opportunity to welcome you again and provide a more balanced and comfortable experience. Warm regards, Abedrabo Twaissi General Manager

Customer review rating 3.5/5

Kimberly L. T. Couples - Confirmed reviews ALL

Very nice hotel, however, the air conditioning was not turned on and the room was hot. Gave us a fan but not the dame.

Dear Kimberly L. T., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our location and buffet. However, we regret that the air conditioning in your room did not meet your expectations, and we appreciate your understanding as we strive to ensure guest comfort. Abedrabo Twaissi General manager

Customer review rating 5.0/5

Anna L. Friends - Confirmed reviews ALL

Great stay at the Mövenpick Hotel, booked Grand Mercury initially but were move to Mövenpick and super grateful to the team. The way we’ve got treated is incredible. Thank you to the whole team (reception, manager, restaurant staff)! Will definitely recommend everyone to stay here! Just few minutes away from Petra itself.

Dear Anna L., Thank you for your kind words regarding your recent stay at Mövenpick Petra. We are delighted to hear that you appreciated our location and the service provided by our team. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Petra. Abedrabo Twaissi General manager

Other web-users rate our hotel

  • 574 reviews 9.8/10 Location
  • 496 reviews 8.4/10 Room
  • 972 reviews 9.6/10 Service
  • 15 reviews 9.8/10 WiFi
  • 500 reviews 8.8/10 Food
  • 291 reviews 9.1/10 Breakfast
  • 240 reviews 9/10 Vibe
  • 232 reviews 9/10 Cleanliness

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Grand Mercure Petra 5 stars

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