Mövenpick Petra 5 stars

Customer review rating (ALL Rating) 4.8/5 980 reviews

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Tourism Street, P.O. Box 214, 71810 Petra, Jordan

Description

Hotel extras

  • Closest resort to Rose-Red City/Petra

  • Views over the Great Rift Valley

  • 7 dining options

  • Pool, Spa and Fitness Center

  • Meeting facilities for events/promotions

Our accommodation(s)

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Hotel location

Mövenpick Petra

Tourism Street, P.O. Box 214
71810 Petra
Jordan

GPS:30.32568, 35.469481

Telephone
Fax +962 3 215 7112

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  980 reviews

Customer review rating 5.0/5

Susie J. Friends - Confirmed reviews ALL

Staff friendly and hospitable! Chef at chocolate hour was great!, and yummy chocolate!

Dear Susie J., Thank you for your kind words regarding our decor, breakfast, and chocolate hour. We are pleased to hear that you enjoyed the hospitality of our staff and the culinary offerings. Your feedback is genuinely appreciated and motivates us to continue providing memorable experiences. Abedrabo Twaissi General manager

Customer review rating 4.5/5

Peter H. Business - Confirmed reviews ALL

Suppost to stay with the whole group - 17 people in Grand Unima, but we were moved to this hotel. Not ordered but stayed here.

Dear Peter H., Thank you for your feedback regarding your stay at our hotel. We are pleased to hear that you enjoyed our prime location near the entrance to Petra. We appreciate your understanding regarding the change in accommodations and hope you had a pleasant experience with us. Abedrabo Twaissi General manager

Customer review rating 4.5/5

Kathleen O. Couples - Confirmed reviews ALL

food was excellent

Dear Kathleen O., Thank you for your kind words regarding our property and the quality of our food. We are delighted to hear that you found our location convenient and enjoyed your dining experience. We look forward to welcoming you back in the future. Abedrabo Twaissi General manager

Customer review rating 5.0/5

Sadaf E. Couples - Confirmed reviews ALL

Overall, we had a wonderful stay at the hotel. The staff and service were excellent throughout — warm, attentive, and very professional. We were generously given early check-in and late check-out, along with an upgrade to a better room, which made the stay even more comfortable. The food was great, and the location is truly amazing and very convenient. The only issue we encountered was with transportation arranged through the hotel. After requesting a car, a driver contacted me via WhatsApp claiming he had been arranged by the hotel and showed up to pick us up. During the ride, he switched cars at a stop and then drove us to the hotel. He insisted on cash upfront. On our return to the airport, we later discovered that he was not actually arranged by the hotel. It appears that someone may have shared my phone number, and the ride ended up costing $400 total, whereas the standard rate should have been about $100 one way. To their credit, the hotel was very apologetic and is actively trying to get to the bottom of what happened. Aside from this concerning incident, the hospitality, service, and overall experience at the hotel were excellent.

Customer review rating 2.0/5

Aleksei S. Friends - Confirmed reviews ALL

Hello. I preordered a paid upgrade having a gold status. I brought three friend families to your hotel with me for the birthday celebration. The room that I got was the worst from all my company. The breakfast was really disappointing. I’m titanium at gha and platinum at ihg. We stayed in several hotels (like w amman, kempinski ishtar, marriott petra) and that was the worst breakfast.

Dear Mr. s., Thank you for taking the time to share your detailed feedback. I fully recognize how important this stay was for you, especially as it was connected to a birthday celebration and you personally invited three friend families to join you. That naturally raises expectations, and I understand how disappointing it must have felt when your own room did not reflect what you had anticipated. The matter of the paid upgrade and room allocation has been reviewed carefully with my Rooms Division team to ensure that recognition and preparation are handled with greater attention moving forward. Breakfast is a key moment in any stay, and it must reflect both quality and generosity. I have personally discussed your observations with our culinary team to reinforce consistency and elevate the overall morning experience. Your feedback has been addressed at management level with the seriousness it deserves. We remain fully committed to delivering an experience aligned with the standards our guests expect from us. I appreciate you bringing this to my attention and hope we will have the opportunity to welcome you again under much better circumstances. Warm regards, Abedrabo Twaissi General Manager

Other web-users rate our hotel

  • 612 reviews 9.9/10 Location
  • 534 reviews 8.6/10 Room
  • 1,025 reviews 9.6/10 Service
  • 15 reviews 9.8/10 WiFi
  • 531 reviews 8.8/10 Food
  • 308 reviews 9.4/10 Breakfast
  • 253 reviews 9.1/10 Vibe
  • 240 reviews 9.4/10 Cleanliness

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