Mövenpick Hotel & Residence Hajar Tower Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 3,215 reviews

Mövenpick Hotel & Residence Hajar Tower Makkah - Image 1
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Description

Hotel extras

  • Few steps from the Holy Kaaba

  • Kaaba and Haram partial view rooms and Suites

  • A great dining experience

  • Free Wi-Fi internet

  • Laundry and ironing services

Our accommodation(s)

Hotel location

Mövenpick Hotel & Residence Hajar Tower Makkah

P O Box 17700 Abraj Al Bait, Makkah 21955, Near King Abdul Aziz
21955 MAKKAH
Saudi Arabia

GPS:21.419114, 39.824608

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,215 reviews

TripAdvisor Rating  4.5/5  1,847 reviews

Certificate of excellence 2023

Poor customer service

Customer review rating 0.5/5

Mohammad Families - Confirmed reviews ALL

Cancelled my stay and charged me extra. Charge me 3000SAR more than their invoice with no explanation. Would never recommend anyone

Dear Mohammad Z., Thank you for taking the time to tell us about your experience at the Mövenpick Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Poor value for money

Customer review rating 1.0/5

H Solo - Confirmed reviews ALL

The rooms were very old. My bathroom was mouldy, tiles shattered and very worn out. The general decor and look of the room was extremely dated too. I would expect a lot more for almost £600 a night and the photos of the room are inaccurate. The WiFi signal was also very intermittent and only worked in certain parts of the room. It was also very congested to get to the hotel from the mall lifts which were extremely busy at peak times. On one occasion it look me around 45 minutes to get to my room from the mall entrance. I called the duty manager on 2 occasions to try and change rooms but there was no answer / return of call. I was only staying for 2 nights, I decided to just leave it but I wouldn’t stay here again. The proximity to the mosque is great and the reception area / lounge is nice whilst you are waiting for your room. However, the hotel is too dated for my liking.

Dear Guest, The team have tried to accommodate your requests and please be assured that we have tried our level best to make your stay most enjoyable however it saddens me to know that during your recent visit you did not experience the usual Mövenpick Hotel Residence Hajar Tower Makkah standard of service that we provide to our guests. In this regard please accept my sincerest apologies, rest assured, your comments have been taken into serious consideration and will be addressed accordingly. While I realize that we cannot undo the experience that you had during your stay, I do hope that you will in due course provide us with another chance to welcome you back to Mövenpick Hotel Residence Hajar Tower Makkah. Kindest regards, Ahmed Al Hasawi Front Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

Friendly, helpful staff

Customer review rating 5.0/5

Sarab Families - Confirmed reviews ALL

Great location, kind and helpful staff, great ice cream.

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Al Hasawi Front Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

Well located

Customer review rating 3.5/5

Emad Families - Confirmed reviews ALL

The hotel location is an advantage, but room and bathroom are small in size. The furniture is old but well maintained. Food is good, the best overall is friendly staff with professional communication skills.

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Al Hasawi Front Office Manager Mövenpick Hotel Residences Hajar Tower Makkah

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

The room have very Bad smell and the water on the shower cold no hot water on bath room

Dear Hamad A., Thank you for taking the time to tell us about your experience at the Mövenpick Makkah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Meshal AlHarbi

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Other web-users rate our hotel

  • 2,721 reviews 9.5/10 Location
  • 4,271 reviews 7.6/10 Room
  • 12,893 reviews 9.5/10 Service
  • 109 reviews 2.5/10 WiFi
  • 2,387 reviews 8.4/10 Cleanliness
  • 2,308 reviews 8.8/10 Food
  • 1,339 reviews 7.3/10 Breakfast

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